Home Instead (Retford and Gainsborough)

I highly recommend and cannot fault the care Mum has received. Each carer has taken time to get to know her as an individual and treats her as a special person. Communication between her care team is excellent any concerns or plans for the day are passed on for the next visit. The team noticed issues and gently made suggestions that have improved Mum's life. Personal care is managed with dignity. Overall management is good, always available. In an emergency situation, Home Instead contacted me, stayed with Mum as long as necessary, reacting calmly and effectively. The app is reassuring, giving a brief summary of every visit. Excellent service, wonderful team.

Home Instead is providing an invaluable service to my father that is enabling him to live independently at the family home despite the recent loss of my mother. Members of staff are supporting him to learn new skills in the kitchen and in general housekeeping while recognising the emotional journey he is on. Caregivers treat him with respect and take time to talk with him, listening to him as a friend. Home Instead's involvement has given me the confidence to continue my life and take occasional breaks in the knowledge that Dad is safe and being helped to enjoy life again. Input from Home Instead management is also excellent. Despite challenges from the pandemic, not one visit has been cancelled. It is also important for me that the management team is approachable and keeps the family in the loop. All in all, Home Instead offers a high quality, reliable service that supports him and he rebuilds his life.

After leaving a previous company, I am very happy and satisfied with the care I'm receiving. A breath of fresh air! There is chat, but this goes on whilst jobs are being undertaken. I'm pleased to be washed and creamed each day, which is a very new experience. Jobs are well done. It's lovely to get a weekly rota and to know who is coming. I have to admit, that I find the younger girls are slow, so do not cover ground that others do. All carers are happy, chatty and very pleasant. Thank you.

I have used your services for approximately nine years and I have always been well satisfied.

I am 87 years old and originally used the services to help with my wife, an Alzheimer's sufferer and was so impressed with the service. I continued to use it after her demise in 2020. My carer always gives me 110% and is well supported by the office/management team. Always arrived on time and prepared to go the extra mile and has become a friend as much as a Home Instead employee. Would recommend the Retford unit to anyone seeking this type of care.

I have been highly satisfied with every carer that has visited me. Everyone has been extremely helpful and nothing has been too much trouble. I would have no trouble recommending Home Instead to anybody.

I am very pleased with the assistance of staff member. They are kind, helpful, willing and make my life easier and more pleasant.

Home Instead have been providing care at lunchtime for my mother for the last two years. They have been so accommodating, ensuring that the carers worked with Mum to provide care according to her wishes. Communication with the team is easy and they are so helpful. It has been very reassuring knowing that Mum has someone with her every day. The carers are so lovely and they do everything they can to make Mum happy.

From caregivers to managers to owners, they say ‘To us it’s Personal’ and that's exactly our experience.

There were a few teething troubles but all swiftly dealt with. Unfortunately, as everything was going well Mum had another fall and another stay in Hospital, subsequently, Mum and the family all made the decision she would move into Residential Care. Both Mum and Family would like to thank everyone, management and caregivers alike, you were wonderful.

The care during the period of Covid restrictions has been very conscientious.

We have been lucky to be receiving care from Home Instead since November. The care provided for my mum has been outstanding. The caregivers have taken time to listen and get to know my mum and as a result, she refers to them as her friends, not carers. The physical and emotional support they provide is invaluable and brings huge peace of mind to myself and my brother.

From the moment I contacted Home Instead Retford, I was incredibly impressed. A lot of time was taken to understand our needs and ensure caregivers were matched thoughtfully. It had been a difficult decision for my parents to seek help, but everything was dealt with so carefully and sensitively that the transition worked brilliantly well. The exceptionally high levels of care have continued and the caregivers have been exactly what was needed, providing practical support, but also friendly and very cheerful companionship. My parents really look forward to their visits and there is lots of joy. Home Instead Retford have worked so very hard to support us during some challenging times this year with the absolute goal of my parents remaining settled and happy in their own home. I'm so very glad to have made the initial call and cannot praise the service we continue to receive highly enough. Professional, reliable and so very caring at all levels. We all feel really supported.

Home Instead (Retford and Gainsborough) offers a reliable and caring service. Mum has the same carer nearly all the time and they have been excellent throughout the Covid-19 pandemic. Office staff and mangers are also excellent with good, robust channels of communication. I already recommend to friends.

During the 7-month contact with Home Instead to date, we have found them to be consistently helpful, caring, well organised and particularly supportive of my 'elderly' parents, in their 90's. For the 5-hours which they normally attend, plus two weekends when we were away in summer, between lockdowns, the 6-weekly management review has been reassuring to all parties. My parents have appreciated and responded to the carers, 'warm and sensitive approach', especially during times of unprecedented anxiety and uncertainty for all.

The 3 ladies that look after my dad do a great job. The morning caller has found him a couple of times on the floor, rang me straight away after making him comfortable. She went above and beyond. She's also on the afternoon keeping him company and he really enjoys playing dominoes with her. The 2 other ladies are very chatty which helps keep him interested in things. They also encourage him to finish his meals and drink plenty of fluid. We'd be lost without them all.

I feel all my mum's needs are tended to with compassion and care. Our expectations are met on a daily basis four times a day. My only 'negative' would be to say the 'younger' ladies aren't quite so proactive as some of the more 'mature' ladies but their care and level of respect is equal.

Very professional team, always helpful and caring to my parents and the family.

It was always my Parents’ wishes to remain at home for as long as possible and, despite significant health issues, this was made possible by Home Instead. All of the Home Instead carers who looked after Dad for over four years, and Mum also for the first two years, have been professional and always kind and cheerful. We have valued the fact that when the care packages have needed to be changed, either in the short term or permanently, Home Instead has been impressively responsive and able to provide solutions. It’s testament to Home Instead that Dad wanted as many of his carers (and other Office based staff that he has interacted with) to join the family at his 85th birthday party, as he got to know them as friends not just carers.

My experience is one of faultless care and attention.