Home Instead (Retford and Gainsborough)

Retford Enterprise Centre, Randall Way, Retford DN22 7GR
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9.9 60 Reviews
  • Home Instead (Retford and Gainsborough), Retford
Home Instead (Retford and Gainsborough) specialise in providing person-centred home care services which help older people to remain independent in their own homes.

Professional Care Pros are carefully chosen for their compassion and empathy, are fully trained and vetted and are personally matched to each client.

Home visits are extremely flexible and range from help for a few hours a day to ‘24-hour’ care, which includes weekends and bank holidays.

Services are tailored to service users’ requirements and can include personal care, home help, companionship services and specialised services for people living with dementia.
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Care Provided by Home Instead (Retford and Gainsborough)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £1 – £2
  • Weekly Live-in Care Fees: £1 – £2

Available on request.

These prices are only a guideline, please contact Home Instead (Retford and Gainsborough) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in Charge

  • Jade Ebden (Care Manager)

Home Instead (Retford and Gainsborough) Reviews (60)

9.9

Home Instead (Retford and Gainsborough) has a Review Score of 9.9 (9.908) out of 10, based on 13 reviews in the last 2 years.
Over all time Home Instead (Retford and Gainsborough) has 60 reviews.

Overall Experience
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Date Published
  • 60
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  • 13
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Reviewer Connection to Home Instead (Retford and Gainsborough)
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Total of 60, showing 21-40
Review from Catherine T (Daughter of Client) published on 12 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I highly recommend and cannot fault the care Mum has received. Each carer has taken time to get to know her as an individual and treats her as a special person. Communication between her care team is excellent any concerns or plans for the day are passed on for the next visit. The team noticed issues
and gently made suggestions that have improved Mum's life. Personal care is managed with dignity. Overall management is good, always available. In an emergency situation, Home Instead contacted me, stayed with Mum as long as necessary, reacting calmly and effectively. The app is reassuring, giving a brief summary of every visit. Excellent service, wonderful team.
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Review from G R (Daughter of Client) published on 21 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Home Instead is providing an invaluable service to my father that is enabling him to live independently at the family home despite the recent loss of my mother. Members of staff are supporting him to learn new skills in the kitchen and in general housekeeping while recognising the emotional journey
he is on. Caregivers treat him with respect and take time to talk with him, listening to him as a friend. Home Instead's involvement has given me the confidence to continue my life and take occasional breaks in the knowledge that Dad is safe and being helped to enjoy life again. Input from Home Instead management is also excellent. Despite challenges from the pandemic, not one visit has been cancelled. It is also important for me that the management team is approachable and keeps the family in the loop. All in all, Home Instead offers a high quality, reliable service that supports him and he rebuilds his life.
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Review from Celia D (Client) published on 21 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After leaving a previous company, I am very happy and satisfied with the care I'm receiving. A breath of fresh air! There is chat, but this goes on whilst jobs are being undertaken. I'm pleased to be washed and creamed each day, which is a very new experience. Jobs are well done. It's lovely to get
a weekly rota and to know who is coming. I have to admit, that I find the younger girls are slow, so do not cover ground that others do. All carers are happy, chatty and very pleasant. Thank you.
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Review from Donald W (Client) published on 21 March 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have used your services for approximately nine years and I have always been well satisfied.
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Review from A C (Client) published on 21 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am 87 years old and originally used the services to help with my wife, an Alzheimer's sufferer and was so impressed with the service. I continued to use it after her demise in 2020. My carer always gives me 110% and is well supported by the office/management team. Always arrived on time and prepared
to go the extra mile and has become a friend as much as a Home Instead employee. Would recommend the Retford unit to anyone seeking this type of care.
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Review from Royston M (Client) published on 3 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been highly satisfied with every carer that has visited me. Everyone has been extremely helpful and nothing has been too much trouble. I would have no trouble recommending Home Instead to anybody.
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Review from P C (Client) published on 3 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very pleased with the assistance of staff member. They are kind, helpful, willing and make my life easier and more pleasant.
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Review from A J (Daughter of Client) published on 3 March 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Home Instead have been providing care at lunchtime for my mother for the last two years. They have been so accommodating, ensuring that the carers worked with Mum to provide care according to her wishes. Communication with the team is easy and they are so helpful. It has been very reassuring knowing
that Mum has someone with her every day. The carers are so lovely and they do everything they can to make Mum happy.
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Review from Tracy B (Daughter of Client) published on 28 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
In Home Instead we've found the best care agency out there. They’ve been caring for my Dad since 2019. He is the focus of all they do; they support his independence, keep in touch with us to ensure the detail is informed by the bigger picture, help him keep his home ticking over, keep him safe and enrich
his life in a way we cannot.
They’re experts in the effects of old age/memory loss and teach by example. Dad would be in a care home now if it weren’t for Home Instead and the incredible team supporting him. As it is, he’s in a house he’s known all his adult life with his own routines and memories. Dad now sees most of the caregivers as friends. I have the relief and joy that through Home Instead, we are giving him his best life.
It is a testament to them that I can give this review as Covid restrictions ease. They've coped with immense challenges yet supported him throughout.
From caregivers to managers to owners, they say ‘To us it’s Personal’ and that's exactly our experience.
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Review from John H (Son of Client) published on 17 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My very elderly Mum, unfortunately, had a serious fall and ended up in Hospital with a fractured hip, both herself, family and medical personnel agreed she would have to have some form of help and it needed to be arranged very promptly.
After reading many reviews we contacted Home Instead who came
straight away and assessed Mum and organised the care package very quickly, agreeing times and duties all explained very easily in a friendly manner.
Mum was introduced to all the caregivers within days which was very helpful giving her time to start adjusting to the new circumstances. The caregivers were all very prompt, professional and friendly.
There were a few teething troubles but all swiftly dealt with. Unfortunately, as everything was going well Mum had another fall and another stay in Hospital, subsequently, Mum and the family all made the decision she would move into Residential Care. Both Mum and Family would like to thank everyone, management and caregivers alike, you were wonderful.
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Review from Simon M (Son of Client) published on 26 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care during the period of Covid restrictions has been very conscientious.
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Review from C S (Daughter of Client) published on 22 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have been lucky to be receiving care from Home Instead since November. The care provided for my mum has been outstanding. The caregivers have taken time to listen and get to know my mum and as a result, she refers to them as her friends, not carers. The physical and emotional support they provide
is invaluable and brings huge peace of mind to myself and my brother.
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Review from Cath C (Daughter of Client) published on 6 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the moment I contacted Home Instead Retford, I was incredibly impressed. A lot of time was taken to understand our needs and ensure caregivers were matched thoughtfully. It had been a difficult decision for my parents to seek help, but everything was dealt with so carefully and sensitively that
the transition worked brilliantly well. The exceptionally high levels of care have continued and the caregivers have been exactly what was needed, providing practical support, but also friendly and very cheerful companionship. My parents really look forward to their visits and there is lots of joy. Home Instead Retford have worked so very hard to support us during some challenging times this year with the absolute goal of my parents remaining settled and happy in their own home. I'm so very glad to have made the initial call and cannot praise the service we continue to receive highly enough. Professional, reliable and so very caring at all levels. We all feel really supported.
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Review from A H (Daughter of Client) published on 6 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Home Instead (Retford and Gainsborough) offers a reliable and caring service. Mum has the same carer nearly all the time and they have been excellent throughout the Covid-19 pandemic. Office staff and mangers are also excellent with good, robust channels of communication. I already recommend to friends.
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Review from S W (Daughter of Client) published on 22 January 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
During the 7-month contact with Home Instead to date, we have found them to be consistently helpful, caring, well organised and particularly supportive of my 'elderly' parents, in their 90's. For the 5-hours which they normally attend, plus two weekends when we were away in summer, between lockdowns,
the 6-weekly management review has been reassuring to all parties. My parents have appreciated and responded to the carers, 'warm and sensitive approach', especially during times of unprecedented anxiety and uncertainty for all.
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Review from S A (Son of Client) published on 11 January 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The 3 ladies that look after my dad do a great job. The morning caller has found him a couple of times on the floor, rang me straight away after making him comfortable. She went above and beyond. She's also on the afternoon keeping him company and he really enjoys playing dominoes with her. The 2 other
ladies are very chatty which helps keep him interested in things. They also encourage him to finish his meals and drink plenty of fluid. We'd be lost without them all.
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Review from A B (Daughter of Client) published on 6 January 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I feel all my mum's needs are tended to with compassion and care. Our expectations are met on a daily basis four times a day. My only 'negative' would be to say the 'younger' ladies aren't quite so proactive as some of the more 'mature' ladies but their care and level of respect is equal.
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Review from Donald B (Son of Client) published on 17 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very professional team, always helpful and caring to my parents and the family.
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Review from Paul J (Son of Client) published on 15 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
It was always my Parents’ wishes to remain at home for as long as possible and, despite significant health issues, this was made possible by Home Instead. All of the Home Instead carers who looked after Dad for over four years, and Mum also for the first two years, have been professional and always
kind and cheerful. We have valued the fact that when the care packages have needed to be changed, either in the short term or permanently, Home Instead has been impressively responsive and able to provide solutions. It’s testament to Home Instead that Dad wanted as many of his carers (and other Office based staff that he has interacted with) to join the family at his 85th birthday party, as he got to know them as friends not just carers.
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Review from B S (Client) published on 30 April 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience is one of faultless care and attention.
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Current Review Score: 9.9 (9.908)

Overview of Review Score

The Review Score of 9.9 (9.908) out of 10 for Home Instead (Retford and Gainsborough) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 13 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.908 for Home Instead (Retford and Gainsborough) is calculated as follows: ( (69 Excellents x 5) + (7 Goods x 4) ) ÷ 76 Ratings = 4.908
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Retford and Gainsborough) is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 Mar 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (12)

Meet the Team (7)

Rob & Zoe

Rob & Zoe

Job Title: Franchise Owners & Directors

We are really proud to run the business, which not only makes a difference to our clients and their families but also the wider community in Retford and Gainsborough. We aim to provide the highest possible standard of care, which not only meets but surpasses the ‘mum test'.

Jade

Jade

Job Title: Care Manager

Jade supports the Retford and Gainsborough team as the Care Manager, supporting the day-to-day operations and has a background in care

Faye

Faye

Job Title: Client Experience Lead

My name is Faye. I live with my Husband and two Daughters in our family home. I am a caring person and have always loved to help people. My passion to work within care came from when my Grandad was no longer able to live independently.

Molly

Molly

Job Title: Care Professional Experience Lead

I joined Home Instead as a Care Professional in 2021, whilst studying at university and ended up falling in love with the role. I worked as a Care Professional for a few years before joining the office team as a Training Coordinator and, most recently, becoming the Care Professional Experience Lead.

Gemma

Gemma

Job Title: Client Experience Lead

Gemma has recently joined the Retford & Gainsborough team as the Client Experience Lead, supporting the day-to-day operations and has a background in care.

David

David

Job Title: Community Engagement Officer

David joined the team in 2023 and currently works as the Community Engagement Officer, which involves engaging with the local community, organisations and groups, sharing our fantastic care offering and raising Home Instead's profile.

Nina

Nina

Job Title: Client Experience & Quality Lead

Hi, I’m Nina. I joined Home Instead in 2020 as a Care Administrator, and recently became Client Experience & Quality Lead. My focus is on care quality, working to ensure that our clients continue to receive the highest quality of care.

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