Home Instead (Mansfield)

Units 15-17, Oak house A, Ransom Wood Business Park, Southwell Road, Mansfield NG21 0HJ
Review Us
10 17 Reviews
  • Home Instead (Mansfield), Mansfield
Home Instead Mansfield are a local team, passionate about keeping people in their own homes in Mansfield and the surrounding villages.

Home is where the heart is and providing companionship, home help, personal care and Dementia care in a person's home makes people safe and comfortable in familiar surroundings.

Care Professionals receive in-depth training before meeting their clients, and also have the opportunity to attend specialist training and access to qualifications throughout their career with Home Instead. Home Instead match the Care Professional to the client based on interests and hobbies. No uniforms are worn but an enhanced DBS check is undertaken and four references are provided.

The team use what they call the 'Mum Test', providing care that they would expect for their own Mums!

Home Instead deliver top quality person centred care to all their clients.
Show Home Instead (Mansfield) on the Map

Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

Available on request

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Lisa Cox (Manager)

Home Instead (Mansfield) Reviews (17)

10

Home Instead (Mansfield) has a Review Score of 10 (9.964) out of 10, based on 14 reviews in the last 2 years.
Over all time Home Instead (Mansfield) has 17 reviews.

Overall Experience
  • 15
  • 2
  • 0
  • 0
  • 0
Date Published
  • 17
  • 6
  • 6
  • 14
  • 3
Reviewer Connection to Home Instead (Mansfield)
  • 5
  • 4
  • 2
  • 2
  • 2
  • 1
  • 1
Total of 17, showing 1-17
Review from M W (Daughter-in-law of Client) published on 26 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We asked for help from Home Instead when the burden of caring was becoming too great and impacting our own well being. From initial contact back in May 2025 the response was immediate and reassuring, mobilising a care package within a week of our initial inquiry. The initial meeting was thorough
and every effort was made to engage our reluctant relatives and to understand their individual needs, preferences and personalities. The flexibility and responsiveness of the team during a number of emergency situations was amazing, remaining with our relative awaiting an ambulance, until we could get there and take over, and on one occasion waiting into the early hours of the morning to liaise with 111 and for the paramedics to arrive. Planning and preparing for discharge from hospital and coordinating the delivery of equipment was taken care of by the efficient and effective team. Throughout, the communication and liaison with us has been fantastic. I highly recommend this service.
Reply from Suzie Stanton, Director/Owner at Home Instead (Mansfield)

It's been an absolute pleasure to support you all. Thank you for choosing us.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Karen L (Daughter of Client) published on 11 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My review is not just for May but from the start of care in September 2024. The care has been first rate and especially when my dad needed much more than the original one visit per day. The live in care was exceptional.
All the care professionals are excellent.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Jack B (Son of Client) published on 26 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife and I have been using Home Instead Mansfield for the past two years to provide Home Help and Companionship support for my elderly parents. Sadly Mum passed away in March last year leaving Dad on his own for the first time in 72 years. Dad suffers from a form of dementia and still misses Mum
a great deal but takes a good deal of comfort from his team of friendly Care Pros who provide him with friendship and look after his every need. Home Instead is recognised by both Social Services and the Alzheimer's Society for the quality of its dementia training which sets it apart from other care providers. Accordingly, we would strongly recommend this company to anyone looking for a kind, considerate and knowledgeable care provider to help support a loved one suffering from dementia.
Reply from Suzie Leeson, Director/Owner at Home Instead (Mansfield)

Thank you for your review. We are so passionate about providing the highest quality support to our clients and are grateful for you trusting us with your loved one who we feel is a big part of our Home Instead family. Thank you for choosing us.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Keeley F (Daughter of Client) published on 20 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead really do go above and beyond for their clients. From building a dedicated team to work with your loved ones to management attending the visits if for any reason of sickness etc.


Management support you in every manner. The app is also a massive benefit as you can read what's happened

and any issues as soon as the visit is over.


I would have no issue in recommending home instead for your loved ones to keep them in the comfort of their own home.

Reply from Suzie Leeson, Director/Owner at Home Instead (Mansfield)

Thank you for your kind review and we are so pleased that we are able support you all as a family.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Claire W (Niece of Client) published on 19 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead were recommended to me by a friend who had used their services. Initially I needed a care provider to help my aunt whilst I was away on holiday, as between 3 family members we had looked after all my aunts needs for several years. My aunt had been reluctant to accept outside help, so it
was very important to me that the care professionals would make her feel comfortable accepting them into her home.


My aunt really enjoyed the visits and very much liked all the care professionals. So much so, that when I suggested we could ask one carer to begin regular visits, she willingly accepted!
Currently, my aunt has 5 lunchtime visits. The care professionals assist with her having a shower and make her a hot lunch and leave her a sandwich for later.


Nothing is too much trouble for the care professionals or the office team, they really do go above and beyond. My aunt, at the age of 93, is most definitely in safe hands with Home Instead!

Reply from Suzie Leeson, Director/Owner at Home Instead (Mansfield)

Thank you so much for you review, and we are so happy that we now have regular visits to your aunt and she has accepted our support.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Ann G (Daughter of Client) published on 6 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am so glad that the Home Instead Companions have started to visit my mum. They are friendly, professional, caring ladies. Mum really looks forward to their visits. They chat about lots of things and they have currently got her doing a 'Life Journey' book which she is enjoying, remembering her past,
and chronicling it with photos. They also help and assist with the light housework that she wants to do but sometimes struggles with. It can be so hard with work and families but Home Instead have been a breath of fresh air for us, giving us the peace of mind that Mum is safe and not lonely in her own home. With the added security of the app I can also see if there have been any issues during the visit. They are giving mum, at 93, the independence to stay in her bungalow for a bit longer. They really do brighten her days. I cannot praise them enough for the difference they have made.
Reply from Suzie Leeson, Director/Owner at Home Instead (Mansfield)

Thank you for your review. We love visiting Mum, she's a delight. Thank you for choosing us!

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Ruth L (Daughter of Client) published on 24 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead Mansfield cared for my Dad in the last few months of his life. I cannot praise them highly enough, all the Care Professionals were on time, friendly and so lovely towards both Dad and also my Mum. I would recommend Home Instead Mansfield to anyone in need of home care - we couldn’t have
wished for nicer people to assist us when we needed it.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Sarah S (Daughter-in-law of Client) published on 5 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have recently changed to home instead, following a recommendation, to provide care and companionship for my mother-in-law. What can I say - they've blown us away! The carers are fantastic and my mother-in-law has taken to them straight away. The continuity of care is excellent - this stands out
when compared to other care providers as it allows them to develop a lovely relationship. The carers have helped us in ways that we didn't know would be possible and have made a real positive difference in all of our lives. They do go above and beyond. Thank you!
Reply from Suzie Leeson, Director/Owner at Home Instead (Mansfield)

Thank you for your amazing review, it is an honour to be supporting your mother-in-law.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Simon B (Son of Client) published on 5 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent service all round. They provide the best care I could ask for. I couldn’t recommend them enough. I get urgent updates if there is anything needing my attention and there is a real desire to give my mum the best care possible.
Reply from Suzie Leeson, Director/Owner at Home Instead (Mansfield)

Thank you so much for the review. We enjoy visiting Mum and making a difference.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from M J (Husband of Client) published on 15 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I brought in Home Instead Carers to give me some hours of respite from looking after my wife who suffers from dementia. Each one of them has been patient, kind, gentle and caring with her. They've played games, looked through photos taken her for walks or simply chatted to her, none of which tasks are
simple or easy. More recently, my wife has had to go into a care home permanently as I had a fall, putting me in hospital for several days which has taken me many weeks to recover from. Once out of hospital, I had no hesitation in getting assistance from Home Instead to help with home difficulties; as previously, they were very good, the house was spotless and I was relaxed as a consequence.
,
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from John S (Son of Client) published on 31 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the moment we were introduced to Home Instead we have found the experience excellent and seamless. What has been a very difficult period for my father and family, Home Instead has been informative and very helpful in setting up a care plan for us. From day one the care received from Dad's carer
has been second to none, friendly and conscientious. Everyone has made my dad feel safe and happy and is providing the care to keep Dad at home. This is exactly what he wants, to be at home and feel cared for. Great service and highly recommended.
Reply from Suzie Leeson, Director/Owner at Home Instead (Mansfield)

Thank you so much for the review. Such kind words and so glad your dad is benefitting from our service and feeling safe and cared for.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from B L (Client) published on 27 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find all the carers are very good to me.
Reply from Suzie Leeson, Director/Owner at Home Instead (Mansfield)

Thank you for the review. We really appreciate you using us and enjoy our visits to you.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from S B (Husband of Client) published on 26 October 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very pleased with the care provided. It;'s also nice to see a cheerful face after a day without seeing anyone. The carers are willing to take on any task in the home.
Reply from Suzie Leeson, Director/Owner at Home Instead (Mansfield)

Thank you for the review.
We really appreciate the feedback.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Glyn A (Son of Client) published on 19 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Had another care company before we tried Home Instead, the comparison of quality of care and expertise is unbelievably 101% better. No more sleepless nights worrying if they will call on time to give medication and offer care and support for personal care to our dad and help around the house with laundry
and daily cleaning.
From management to care/support workers they are all excellent with a lovely happy attitude which has helped to make our dad and ourselves feel at ease that Dad is safe and in excellent hands, a big thank you.
Reply from Suzie Leeson, Director/Owner at Home Instead (Mansfield)

Thank you so much for your review, it is much appreciated. We enjoy visiting and supporting your dad. Thank you for choosing us.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from M C (Client) published on 19 May 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have used Home Instead since my NHS help ended after a fall. Five months now and am very happy with the care and help I am receiving. Everything I have asked for has been attended to. I consider Home Instead to be very satisfactory.
Reply from Suzie Leeson, Director/Owner at Home Instead (Mansfield)

Thank you for your feedback. We are so glad that you are satisfied with our service and long may it continue and get even better.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Sharon D (Daughter of Client) published on 21 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are very impressed with Home Instead (Mansfield), management are exceptional, constant contact which is very reassuring with the distance between my mother and I. All staff are really caring and nothing is too much trouble. I cannot praise this home care provider enough and would highly recommend
to anyone that is looking for outstanding support for any relative or friend.
Reply from Suzie Leeson, Director/Owner at Home Instead (Mansfield)

Thank you so much for your wonderful review. It is much appreciated.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Joanne W (Friend of Client) published on 31 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Care provider with a difference, they actually do care. I cannot believe the difference in my friend whom I have recently visited. They have gone from someone not having any passion or sense of purpose, to someone who is now full of life, mobility has improved so much due to this company, They go well
above expectations. The personal care provided and those small touches has made a real difference to my friend's life.
A big thank you.
Reply from Suzie Leeson, Director/Owner at Home Instead (Mansfield)

Thank you so much for your kind words. We truly want to make a difference to the lives of those we support.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 10.0 (9.964)

Overview of Review Score

The Review Score of 10 (9.964) out of 10 for Home Instead (Mansfield) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 14 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.964 for Home Instead (Mansfield) is calculated as follows: ( (81 Excellents x 5) + (3 Goods x 4) ) ÷ 84 Ratings = 4.964
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Mansfield) is based on 14 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (9)

Meet the Team (2)

No image found

Suzie Leeson

Job Title: Director Joined: 2022

Suzie is the proud Director of Home Instead Mansfield and is passionate about providing top-quality care to the people of Mansfield and the surrounding villages. She has experience working in the community as she has been the owner/manager of a Wiltshire Farm Foods office that supply frozen meals to local residents in Leicestershire and Nottinghamshire.


Suzie feels that there is a great demand for quality home care in the Mansfield area and surrounding villages and has built a strong team around her. She is passionate about looking after her team and her team will then look after their service users.


Suzie is a local mum of three grown-up children and enjoys keeping fit, walking the dog and socialising with her friends in her spare time. She has a partner Rob who also is part of the Home Instead team as a joint Director.

Lisa

Lisa Cox

Job Title: Registered Manager Joined: 2023

I have 16 years of management experience and 6 years experience of in managing domiciliary care.


I have previously held my registration as a registered manager from 2019-2022.


I am a self-motivated, organised individual with excellent leadership and development skills. I have managed the day-to-day running of 6 busy domiciliary care branches in my career, providing strong leadership and motivation to the team to maintain and develop the care provided and continue to improve the effectiveness of the service during the covid pandemic.


I have an interest in continually developing my skills, I achieve this by looking for further training and registering my interest in relevant sites and newsletters to keep up to date with the changes in the care sector.


I have also developed my skills over the last 2 years by being heavily involved in the strength-based workshops which I have cascaded down to my team and other franchise owners and managers.


I have two girls and a wonderful partner. I enjoy spending time with family and friends and I love dogs. I am hoping to buy a dog which can join our Home Instead team very soon.

Frequently Asked Questions about Home Instead (Mansfield)

What Type of Services does Home Instead (Mansfield) offer?

Home Instead (Mansfield) offers Home Care.

How many Carers does Home Instead (Mansfield) employ?

Home Instead (Mansfield) employs 5 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Mansfield) to verify any information. View our terms and conditions. Home Instead (Mansfield) has an Enhanced Service - more info.