Home Instead (Northwich & Knutsford)

Gadbrook Park, Unit 10 Brunel Court, Rudheath, Northwich CW9 7LP
Review Us
9.9 41 Reviews
  • Home Instead (Northwich & Knutsford), Northwich
Since 2007, Home Instead Northwich has provided high-quality home care across Northwich, Knutsford, Winsford, Holmes Chapel, and surrounding areas.
Offering bespoke in-home care, services are tailored to each client, helping them maintain independence and dignity in their own home.

Choosing the right care can feel overwhelming. Many team members have personal experience navigating elderly care at home, ensuring compassionate and understanding support.
Services are available from one hour to 24 hours a day, seven days a week—including Bank Holidays. So you can ensure that there are trusted and Flexible Care Options.

Options include:

Companionship Care – Social visits, outings, and emotional support
Home Help & Housekeeping – Cleaning, shopping, and meal preparation
Personal Care – Assistance with dressing, bathing, and daily routines
Live-In & Overnight Care – 24-hour support for peace of mind
Specialist Care – Tailored support for dementia, Parkinson’s, and more

With a commitment to quality, care is delivered with the same compassion and dedication as for a loved one. Focused on home care for seniors, support is designed to meet individual needs—whether requiring assisted living alternatives, private nursing care, or help caring for elderly parents.

Contact Home Instead Northwich today, Home Instead's Home Care Services are located at Unit 10. Brunel Court, Gadbrook Park, Rudheath Way, Rudheath, Northwich, CW9 7LP
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Care Provided by Home Instead (Northwich & Knutsford)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

At Home Instead, we pride ourselves on our personalised care plans, which are carefully crafted to meet the unique needs and preferences of each individual we serve, with each visit being a minimum of 1 hour.
Our experienced team takes the time to understand the specific requirements and goals of our clients, enabling us to design comprehensive and tailored care strategies. By offering personalised plans, we ensure that our services align perfectly with the preferences and lifestyles of our clients, delivering exceptional quality and value.

Contact Home Instead (Northwich & Knutsford) to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Home Instead (Northwich & Knutsford) to get a personalised quote.

Good to Know

Group/Owner

Person in Charge

  • Clare Marks (Registered Manager)

Home Instead (Northwich & Knutsford) Reviews (41)

9.9

Home Instead (Northwich & Knutsford) has a Review Score of 9.9 (9.893) out of 10, based on 18 reviews in the last 2 years.
Over all time Home Instead (Northwich & Knutsford) has 41 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Home Instead (Northwich & Knutsford)
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Total of 41, showing 1-20
Review from Jane T (Daughter of Client) published on 29 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I found the review extremely informative, the review was very thorough and I was able to talk in depth about my mother's care and needs. I found out about services which I hadn't been aware of before.
Reply from Catherine Broadbent, Social media and community engagement officer at Home Instead (Northwich & Knutsford)Thank you for your kind feedback. We're pleased to hear that you found the review informative and helpful, and that it provided an opportunity to discuss your mother's care in detail. It's also great that we were able to introduce you to additional services that may be of benefit. If you need any further support, please don't hesitate to get in touch. I have forwarded you review to the team.
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Review from Brian N (Partner of Client) published on 24 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We found your carer a perfect fit to look after my partner. She coped very well in coaxing her into washing and dressing. I could not be more happier.
Reply from Catherine Broadbent, Social media and Community Engagement officer at Home Instead (Northwich & Knutsford)Thank you so much for your lovely feedback. We're really pleased to hear the Care Professional has been such a great fit and is supporting your partner so well.

It means a lot to us-thank you for sharing and i'll forward your review over to the team.
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Review from lorraine h (Daughter of Client) published on 1 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have had some very nice carers from HomeInstead who have looked after my mum and helped her. The office team have been very good as well, as they had to at the last minute arrange a carer for mum due to staff sickness, and this was done really well and both mum and I are grateful for this service.
All their staff that we have come into contact with are really good and very kind with mum and we have got on with them well . So thank you for your continued help and support
Reply from Catherine Broadbent, Social media and Community Engagement Officer at Home Instead (Northwich & Knutsford)Were so pleased to hear that both you and your mum have had such a positive experience with our Care Professionals and office team. Providing kind, reliable support especially at short notice is something we always strive for, so its wonderful to know this made a difference when you needed it most.

Your kind words will be shared with the team, who will be delighted to hear how much their care and support is appreciated.
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Review from Tim B (Son of Client) published on 5 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum had excellent care provided from April until August 2025. Home Instead were recommended to me by a trusted friend and I could not have wished for better service. Patience, kindness and gentleness from everyone who dealt with Mum; and reassurance for me at all times.
I have no hesitation in recommending
Home Instead as Care providers, everyone has proven reliable, honest, capable and objective. Huge thanks to everyone.
I have not given a "value for money" rating as I made no comparison with other companies, accepting the recommendation of my friend's experience.
Reply from Catherine Broadbent, Social media and community engagement officer at Home Instead (Northwich & Knutsford)Thank you so much for taking the time to share such thoughtful feedback. Were truly delighted to hear that your mum received excellent care with us between April and August, and that our teams patience, kindness, and reassurance made a positive difference for both her and your family.It means a great deal to know that we came recommended by a trusted friend, and that we were able to live up to those expectations. Your kind words are a wonderful reflection of the dedication of our Care Professionals and office team, and Ill be sure to share your thanks with everyone involved.Were so grateful for your recommendation, and it has been our privilege to support your mum during this time.
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Review from Phil H (Nephew of Client) published on 28 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
A great bunch of people offering a caring and reliable service over the last 18 months
From the initial contact right up to the last day HomeInstead have been amazing in the way they've interacted with my aunt during the weekly home visits
The feedback via their App has been useful and helpful
Their
team did whatever they could for my aunt - often in quite challenging circumstances due to her declining condition.
They offer a caring professional service - by far the best I have ever come across.
Reply from Catherine Broadbent, Social Media and Community Engagement Officer at Home Instead (Northwich & Knutsford)Thank you so much for taking the time to share such kind feedback. We're truly delighted to hear that our team were able to support your aunt over the past 18 months, even during the more challenging times of her journey.It means a great deal to know that our Care Professionals and the wider team made a positive difference, and that you found the updates via our app helpful in keeping you informed.Your words are a wonderful reflection of the dedication of our team, and I'll be sure to share your thanks with them.
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Review from M T (Client) published on 12 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers are all very pleasant and helpful and also very flexible in being willing to undertake a variety of requests such as dog walking, hospital appointments, occasional shopping and assistance with online shopping and purchases. punctuality good.
Reply from Catherine Broadbent, Social media and community engagement officer at Home Instead (Northwich & Knutsford)Thank you for your lovely feedback. We're so pleased to hear our Care Professionals have been able to support you in so many ways, from day-to-day tasks to those extra little requests. Flexibility and reliability are at the heart of what we do, and it's wonderful to know this has made a positive difference. I will inform the team of your kind words.
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Review from Ian H (Son of Client) published on 7 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead provided care and support for my mother when it became apparent that she was struggling to manage with her previous arrangements.
Despite being over 100 years old she had lived at home with limited support until spring of this year. An infection left her weak and after a period of respite
care in a care home she was keen to return home.
This was made possible by the care provided and despite this being a difficult period as her strength declined the carers were both capable and positive in their support, we were pleasantly surprised that despite there being a number of different carers all made an immediately favourable impression and showed great empathy and concern.
My only regret is that my mother's decline became rapid and we were forced to have her readmitted to the care home.
If we had had a little more time it would have been possible to arrange more comprehensive support with the necessary equipment.
I have nothing but praise for the carers who looked her.
Reply from Catherine Broadbent, Social media and community engagement officer at Home Instead (Northwich & Knutsford)It was truly a privilege to support your mother during such a meaningful time in her life. We're so pleased to hear that our Care Professionals made a positive impression and were able to provide the support she needed to return home. We understand how important that was to her and to your family. Although her time at home was brief, we're glad we could be part of her journey and offer some comfort and reassurance during that period. Your kind words about our team's empathy and capability mean a great deal to us all.Thank you again for your trust in Home Instead, I will let the team know about your kind words.
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Review from C H (Daughter of Client) published on 4 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead Northwich have been helping my mum for about 18 months now and her current care professional is great. Mum looks forward to her visits, she really helps with small jobs mum now struggles to do and the notes she writes up for us to read are really helpful. A big thanks to three members of
staff in particular for dealing with any queries we have so professionally and quickly. A great team of lovely, caring people
Reply from Catherine Broadbent, Social media and community engagement officer at Home Instead (Northwich & Knutsford)Thank you so much for sharing your experience. We're delighted to hear that your mum looks forward to her visits and finds our Care Professional's support and notes helpful. It's wonderful to know our team's efforts to respond quickly and professionally have made a difference. We'll be sure to pass on your thanks to the three team members you highlighted-and to everyone at Home Instead Northwich who contributes to caring for your family. I will inform the team of your feedback.
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Review from A P (Daughter of Client) published on 23 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was going travelling for a few months and suggested to mum she had some help whilst I was away. She initially didn't want any care/help, and now after a couple of months she couldn't be happier with Home Instead and looks forward to the visits where she has help with the household chores. She also
enjoys going out with the care professional to do some shopping or for just a coffee and a chat. She loves to read the notes from the visits on the App which is very user friendly. I wouldn't hesitate to recommend.
Reply from Catherine Broadbent, Social Media and Community Engagement Officer at Home Instead (Northwich & Knutsford)Thank you so much for sharing your experience. We're delighted to hear that your mum has not only embraced our support but truly enjoys her visits-whether it's help around the house or a friendly outing for coffee. It's wonderful that our app keeps you both connected and informed. I will ensure the team are all made aware of your comments.
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Review from J D (Daughter of Client) published on 21 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead provide care mornings and teatimes for three and a half days a week for my Mum, who is in her 90s. They are a very friendly team and, as well as doing a few jobs, they also provide company for Mum.
Mum was very resistant initially to having carers in her home, but overtime the ladies have
won her over and she now welcomes their visits.
The carers are very reliable and extremely helpful, for example, when Mum didn't feel well and needed to contact the Drs our carer assisted her. The office staff are also extremely helpful and friendly.
I wouldn't hesitate to recommend Home Instead for themselves or a family member.
Reply from Catherine Broadbent, Social media and community engagement officer at Home Instead (Northwich & Knutsford)Thank you so much for sharing your experience. We're delighted to hear that our Care Professionals have not only provided reliable support with daily tasks and tea-time visits but also become welcomed companions for your mum. It means a great deal that they've earned her trust and that our office team has been there when you needed extra help. Your recommendation is truly appreciated-we're honoured to support you and your family. I will ensure the team are all made aware of your comments..
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Review from Blair M (Son of Client) published on 10 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead have provided care and support to my father who has mild dementia for about 16 months starting when my mother was hospitalised. The carers provide a flexible service to my parents and their visits are much appreciated by all.
Reply from Catherine Broadbent, Social media and community engagement officer at Home Instead (Northwich & Knutsford)Thank you so much for your kind words. We're delighted to hear that our Care Professionals have been able to provide flexible, compassionate support for your father over the past 16 months. It's a privilege to work with your family and help make daily life easier-especially during challenging times. We truly appreciate you taking the time to share your experience. I will relay the team with your kind feedback.
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Review from Andrea G (Wife of Client) published on 23 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have been using Home Instead for 4 months for my husband's care. Initially, 2 visits a day, but following a time in hospital now increased to 4 visits a day. Excellent service from the office based team. Always helpful and supportive. Quality of skills shown by care pro's is quite varied, most are
excellent, but a few not so. All care pro's are friendly and on time for visits. We used a different provider before Home Instead, and the difference in service is remarkable. I wouldn't hesitate to recommend Home Instead to anyone looking for care provision for themselves or a family member.
Reply from Catherine Broadbent, Social media and community engagement officer at Home Instead (Northwich & Knutsford)Thank you so much for your thoughtful review. We're delighted to hear that our office team has been helpful and supportive, and that you've experienced a marked difference in service since switching to Home Instead. Your kind words about our Care Professionals being friendly and punctual mean a lot.You can be assured we'll share your feedback with the team and continue our training efforts to ensure consistent excellence across every visit.Thank you for trusting us with your husband's care and for recommending Home Instead. . I will ensure the team are all made aware of your comments.
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Review from Lynn R (Client) published on 10 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I needed help at home following a hip replacement and Home Instead provided me with carers for the first 4 weeks following my surgery. They provided me with all the help I needed in the preparation of meals, housework, application of surgical stockings etc. In fact there was nothing I felt they could
not help me with. Each of the carers worked to the highest of standards. They were all punctual and extremely pleasant. In fact I felt that I got to know them well in the short time they were with me.
Should I be in a similar situation in the future, I would not hesitate to use Home Instead. They are very a very professional organisation.
Reply from Catherine Broadbent, Social media and community engagement officer at Home Instead (Northwich & Knutsford)We are so pleased you were happy with the quality of service given the short time frame. Should you ever need help with us again, we will be happy to provide it with the same high standard of care. I will ensure the team are all made aware of your comments.
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Review from B F (Daughter of Client) published on 10 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
In November my parents had a failed experience of respite care. Whilst making plans for them to return home, Home Instead provided an outstanding level of support to enable us to increase carers visits.
I can't understate how much their professional and understanding approach helped with a very difficult
situation and this is ongoing.
I feel confident with the whole service and the attitude and support given is inclusive of both admin and care staff as they are all exceptionally helpful and definitely go above and beyond.
Home Instead are a lifeline for us as a family due to having confidence in their overall delivery of care with a professional attitude.
Reply from Nick Hodgson, Head of Operations at Home Instead (Northwich & Knutsford)Thank you for your kind feedback. It is a pleasure to support your parents and I will ensure the team are all made aware of your comments.
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Review from J B (Daughter of Client) published on 6 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead have cared for my Mum and Dad for about 4 years now. Their support has adapted to Mum and Dad's changing care needs which has enabled my parents to remain in their own home with their much loved pets.
Care has been delivered with great compassion and respect for my parents' dignity but
most importantly the visits of the Care Pros have brought fun and interest into their lives.
More recently my parents needed Live In Care and the Live In Care Pros' professional yet homely input has given me a reassuring peace of mind.
Reply from Nick Hodgson, Head of Operations at Home Instead (Northwich & Knutsford)Thank you for your kind feedback. It has always been a pleasure supporting both of your parents and I will ensure your comments are passed on to the whole team.
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Review from Gill D (Daughter of Client) published on 6 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been having the services of Home Instead in a morning for a couple of months now. She lives alone and has dementia. It has been a big help and has given me peace of mind that mum is being looked after and has some company while I'm at work. The ladies do a great job, and the reports say that
mum is always happy, which is lovely to hear. The care coordinator is always at the end of the phone if I have any queries. Very happy with everything. Thank you
Reply from Nick Hodgson, Head of Operations at Home Instead (Northwich & Knutsford)Thank you for your kind feedback. It's nice to hear that your mum enjoys our Care Professionals visits. I will ensure your comments are passed to the team.
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Review from O G (Daughter of Client) published on 3 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We've been using Home Instead for a couple of months to help care for my dad and support my mum.
I genuinely can't say enough good things about them!
Everything has been made to feel so easy from the start, they're so helpful and friendly. My dad was assigned the perfect carer - he and my mum took
to her immediately and for me, I feel so reassured knowing they're in the best hands.
I can't thank you enough!
Reply from Catherine Broadbent, Social media and community engagement officer at Home Instead (Northwich & Knutsford)Thank you for your kind feedback. We're delighted that you're happy with the care provided for your parents, and that you are all rest assured in our services! I'll make sure to pass the comments over.
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Review from Susan T (Daughter of Client) published on 13 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The manager and her team provided outstanding care to my mum when she became unwell and needed extra care.
They were always so friendly and helpful and respectful of my mum's dignity at all times.
The manager always tried to accommodate any extra time needed as Mum's condition deteriorated and would
step in herself if staff weren't available. She is an outstanding manager and very caring.
Reply from Amelia Oates, Recruitment & Retention Manager at Home Instead (Northwich & Knutsford)Thank you so much for your kind words, we are delighted that you felt so supported by us and our team, it was an honour to support you and your family.
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Review from A L (Client) published on 1 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent.
Reply from Amelia Oates, Recruitment & Retention Manager at Home Instead (Northwich & Knutsford)Thank you so much for your review! We are glad you enjoy our support.
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Review from T I (Son of Client) published on 27 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead (Northwich) have provided our Mum with care services several times a week since mid-2023. We have been very impressed by all aspects of their service. The care professionals have each formed a lovely relationship with Mum and she always looks forward to their visits. They are highly professional
in caring for Mum and let us know if they have any concerns. The office-based team are equally helpful and has shown great flexibility in adjusting schedules as Mum's needs have changed. I would not hesitate to recommend Home Instead to anyone seeking support for an elderly relative who wants to continue living independently.
Reply from Amelia Oates, Recruitment & Retention Manager at Home Instead (Northwich & Knutsford)Thank you so much for your kind words - we are delighted that you feel so supported by us and our team.
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Current Review Score: 9.9 (9.893)

Overview of Review Score

The Review Score of 9.9 (9.893) out of 10 for Home Instead (Northwich & Knutsford) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 18 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.943 for Home Instead (Northwich & Knutsford) is calculated as follows: ( (100 Excellents x 5) + (4 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 105 Ratings = 4.943
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Home Instead (Northwich & Knutsford) is based on 18 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4.95
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (9)

Meet the Team (4)

Nick

Nick Hodgson

Job Title: Head Of Operations

I had the pleasure of joining Home Instead Northwich & Knutsford in January 2021. I made the decision to join Home Instead after seeing first-hand through a close family member the difference they make in supporting people to remain safe and well in their own homes.


My career prior to joining was in the furniture retail industry where I held positions in area management and head of retail roles. I love working with people, so the combination of providing an excellent quality of care for the local community and being able to employ a fantastic team of local Care Professionals was the perfect match for me.


I live locally with my wife and three daughters. In my spare time I enjoy walking in the countryside and following motorcycle racing.


Through leading the team at Home Instead, I am determined to continue providing the best possible, personalised care to help people remain independent in their own homes across Northwich, Knutsford and surrounding areas.

Clare

Clare Marks

Job Title: Deputy Operations Manager Joined: 2024

After 20 years of working in care, with varying roles, I am delighted to have joined the Home Instead team to support the local community remain independent at home.

Amanda

Amanda Bell

Job Title: Trainer

My name is Amanda, and after spending 20 years in Childcare and spending 10 years caring for elderly grandparents, I decided to bite the bullet and become a Care Professional for Home Instead, I can honestly say it was the best decision I've ever made!


Being a Care Professional is so rewarding and in the time I have been with Home Instead I have progressed to Senior Care Professional and then onto Trainer.


I am married with 3 children and enjoy spending time with my family and socialising with friends

Katie

Katie Benson

Job Title: Scheduler Joined: 2024

I joined Home Instead in 2024 after working in care since 2017. I really enjoy working in such a fulfilling sector and look forward to supporting our clients to continue living safely and well in their own homes.

Frequently Asked Questions about Home Instead (Northwich & Knutsford)

How many Carers does Home Instead (Northwich & Knutsford) employ?

Home Instead (Northwich & Knutsford) employs 48 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Northwich & Knutsford) to verify any information. View our terms and conditions. Home Instead (Northwich & Knutsford) has an Enhanced Service - more info.