Home Instead (Northwich & Knutsford)

Gadbrook Park, Unit 10 Brunel Court, Rudheath, Northwich CW9 7LP
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9.9 36 Reviews
  • Home Instead (Northwich & Knutsford), Northwich
Since 2007, Home Instead Northwich has provided high-quality home care across Northwich, Knutsford, Winsford, Holmes Chapel, and surrounding areas.
Offering bespoke in-home care, services are tailored to each client, helping them maintain independence and dignity in their own home.

Choosing the right care can feel overwhelming. Many team members have personal experience navigating elderly care at home, ensuring compassionate and understanding support.
Services are available from one hour to 24 hours a day, seven days a week—including Bank Holidays. So you can ensure that there are trusted and Flexible Care Options.

Options include:

Companionship Care – Social visits, outings, and emotional support
Home Help & Housekeeping – Cleaning, shopping, and meal preparation
Personal Care – Assistance with dressing, bathing, and daily routines
Live-In & Overnight Care – 24-hour support for peace of mind
Specialist Care – Tailored support for dementia, Parkinson’s, and more

With a commitment to quality, care is delivered with the same compassion and dedication as for a loved one. Focused on home care for seniors, support is designed to meet individual needs—whether requiring assisted living alternatives, private nursing care, or help caring for elderly parents.

Contact Home Instead Northwich today, Home Instead's Home Care Services are located at Unit 10. Brunel Court, Gadbrook Park, Rudheath Way, Rudheath, Northwich, CW9 7LP

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Respite / Short Term
  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Visual / Hearing Impairment

Funding & Fees

At Home Instead, we pride ourselves on our personalised care plans, which are carefully crafted to meet the unique needs and preferences of each individual we serve, with each visit being a minimum of 1 hour.
Our experienced team takes the time to understand the specific requirements and goals of our clients, enabling us to design comprehensive and tailored care strategies. By offering personalised plans, we ensure that our services align perfectly with the preferences and lifestyles of our clients, delivering exceptional quality and value.

Good to Know

Group/Owner

Person in charge

  • Michelle Lawson (Registered Manager)

Home Instead (Northwich & Knutsford) Reviews (36)

Total of 36, showing 21-36
9.9

Home Instead (Northwich & Knutsford) has a Review Score of 9.9 (9.946) out of 10, based on 19 reviews in the last 2 years. Over all time Home Instead (Northwich & Knutsford) has 36 reviews.

Overall Experience

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Date Published

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Review from John M (Wife of Client) assisted by family/friend published on 30 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The present carers are great.

Reply from Amelia Oates, Recruitment & Retention Manager at Home Instead (Northwich & Knutsford)

Thank you so much for taking the time to review the services you receive from us.

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Review from Diana S (Daughter of Client) published on 22 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead (Northwich) began providing care for my mother in January. They matched her with a lovely care professional, and their relationship is developing well.
The visits are companionship based, and the pair of them head out for coffee and lunch and run errands in the village.
My mother has
recently moved to the area, and the care pro has been a great help to me in sorting out the new house.
Really pleased.
The team at the office are super-helpful and lovely too.

Reply from Amelia Oates, Recruitment & Retention Manager at Home Instead (Northwich & Knutsford)

Thank you so much for your lovely words!
We are pleased that you & the chosen Care Pro got on so well!

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Review from Tim M (Son of Client) published on 22 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Always friendly and positive. On time and really caring with my mother. She looks forward to their arrival. They cover all action points, take care to detail all issues and promptly report daily activity on their app which is really useful as I live 200 miles away.

Reply from Amelia Oates, Recruitment & Retention Manager at Home Instead (Northwich & Knutsford)

Thank you so much for your kind words! We are pleased you are enjoying the new app as well, and finding your mum looks forward to her Care Pros visiting!

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Review from B B (Daughter of Client) published on 6 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both myself and my brother are more than happy with Home Instead who seem to go above and beyond what is required. My mum seems happy with all the carers, who show love, care and compassion, and often mention on the app how she loves to sing, and the carers will sing along with her (even if they don't
know the song!)
The new app is so easy to use and very informative, allowing us to see exactly which carer is there, the time when they log in and out and a complete update on mum's wellbeing.

Reply from Amelia Oates, Recruitment & Retention Manager at Home Instead (Northwich & Knutsford)

Thank you so much for your kind words!
We are pleased you are enjoying the new app as well.

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Review from William John H (Son of Client) published on 6 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In January 2023 I needed assistance with a transfer to Ireland of my 87 year old parents, my mum is bedridden. I contacted a couple of care companies and a private ambulance unsuccessfully before thankfully I came across Home Instead in Northwich, Cheshire.
After a very detailed conversation with
the manager who said that she had never had such a request before, she was however confident that she could indeed help. She set about researching what needed to be done to ensure a safe and secure transfer and after outlining in detail her responsibilities to my Mum everything was agreed and a date set. An excellent carer called attended my mum from her home in Northwich to her new home in Ireland via a ferry crossing in a disability cabin.
On the day of the move the manager even came to assist in getting Mum ready before waving us off. I cannot speak highly enough of the manager and her team and would have no hesitation in recommending them to anyone with a professional need.

Reply from Amelia Oates, Recruitment & Retention Manager at Home Instead (Northwich & Knutsford)

Thank you so much for your lovely feedback, we are glad the trip went well, and wishing you and the family all the best in Ireland!

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Review from Stella B (Daughter of Client) published on 4 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

For the last 5 years, Home Instead, have been supporting my parents to remain living in their own home. My father died at home aged 91 3 years ago. He was supported throughout by Home Instead. My mother, who has 'gentle' dementia is still living in the family home.
The care Mum receives is excellent.
Her carers are kind and caring and do everything to support Mum to remain in her home. They are always cheerful, positive and professional. The office staff are fantastic and very professional. They regularly visit and update care plans. All the carers are informed by email of the updates. The office staff are excellent at informing me of any concerns. I live 150 miles away from my mother and we could not manage Mum without the wonderful support of Home Instead.

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Review from S M (Daughter of Client) published on 13 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have received excellent care and support from Home Instead during a difficult time.
After a very informative and caring discussion with the management, carers were organised quickly and have established a routine.
The carers are fabulous, very understanding and helpful. Excellent service all round.
Thank you.

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Review from B W (Client) published on 16 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Well looked after very reliable. Only use them for appointments at the moment. I am 94 and I might need more help in the future who knows?

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Review from S P (Son of Client) published on 9 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead has exceeded our expectations. We have four carers, all different but all very good. Your team has provid3ed a wonderful service through my father's recent illness and death and supported my mother. We could not be more grateful.

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Review from M G (Husband of Client) published on 2 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Home Instead have provided us with care for a couple of years. For various reasons, we have had to alter our arrangements several times but Home Instead has always been willing to adapt to our needs. All the caregivers have been pleasant, efficient people who have provided a reliable and caring service.
The management has been very willing to visit us to discuss our week and to see how they could best help us. Overall, we feel that we have had good value for the money we pay and will continue to use their services.

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Review from R P (Son of Client) published on 25 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very professional but at the same time very caring. Gave my mother care and support at a time when her health was deteriorating. Would recommend to others.

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Review from L S (Client) published on 25 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers who come to help me are very good. They help me with all the things I have trouble with e.g. Making tea and coffee and carrying mugs of tea or coffee.
When they arrive they bring the sun in with them.

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Review from David F (Son of Client) published on 19 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the onset, Home Instead have been very easy to deal with. Courteous, friendly, reliable and efficient.
At very short notice, they were able to provide additional care and support.
My parents look forward to their carer's upcoming visits.

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Review from P K (Client) published on 1 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife and I have been extremely pleased with the carers from Home Instead. My wife has Alzheimer's and the attention that she receives every morning have been greatly appreciated. Their attention to her needs and given to me have made our daily life so much better.

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Review from Irene H (Client) published on 15 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This service suits us fine and we can vary it as required. Obviously, some deliverers are better than others but everyone is friendly, helpful and flexible.,
We have never been left without help and if arrival is delayed, even for a short time, we are always phoned with an explanation.

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Review from Ernest E (Client) published on 13 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are always cheerful and helpful. Prompt with medication taking regime and keep an eye out for me.

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Current Review Score: 9.9 (9.946)

Overview of Review Score

The Review Score of 9.9 (9.946) out of 10 for Home Instead (Northwich & Knutsford) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.946 for Home Instead (Northwich & Knutsford) is calculated as follows: ( (107 Excellents x 5) + (4 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 112 Ratings = 4.946

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Northwich & Knutsford) is based on 19 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (9)

Meet the Team (7)

Nick

Nick Hodgson

Job Title: Head Of Operations

I had the pleasure of joining Home Instead Northwich & Knutsford in January 2021. I made the decision to join Home Instead after seeing first-hand through a close family member the difference they make in supporting people to remain safe and well in their own homes.


My career prior to joining was in the furniture retail industry where I held positions in area management and head of retail roles. I love working with people, so the combination of providing an excellent quality of care for the local community and being able to employ a fantastic team of local Care Professionals was the perfect match for me.


I live locally with my wife and three daughters. In my spare time I enjoy walking in the countryside and following motorcycle racing.


Through leading the team at Home Instead, I am determined to continue providing the best possible, personalised care to help people remain independent in their own homes across Northwich, Knutsford and surrounding areas.

Clare

Clare Marks

Job Title: Deputy Operations Manager

Joined: 2024

After 20 years of working in care, with varying roles, I am delighted to have joined the Home Instead team to support the local community remain independent at home.

Michelle

Michelle Lawson

Job Title: Registered Care Manager

My name is Michelle Lawson and I have been at Home Instead since 2011. I started as a Care Professional and progressed to where I am now as Registered Care Manager.


Part of my duties is to complete consultations, service reviews and quality assurance. Having worked in the care sector for 18 years for Care homes and local authorities, I bring to Home Instead a broad range of experience and knowledge.


I am passionate about my work at Home Instead and want to help people remain as independent as possible within their own homes and ‘Change the Face of Ageing’


I live locally with my 2 children and I enjoy spending my spare time with family and friends. I am also an animal lover so enjoy long walks with my dog and keeping fit.

Amanda

Amanda Bell

Job Title: Trainer

My name is Amanda, and after spending 20 years in Childcare and spending 10 years caring for elderly grandparents, I decided to bite the bullet and become a Care Professional for Home Instead, I can honestly say it was the best decision I've ever made!


Being a Care Professional is so rewarding and in the time I have been with Home Instead I have progressed to Senior Care Professional and then onto Trainer.


I am married with 3 children and enjoy spending time with my family and socialising with friends

Demi

Demi Riley

Job Title: Care Co-Ordinator

My name is Demi and I joined Home Instead as a Care Coordinator in June 2022. I have come from a care home setting where I have specialised in Palliative, Dementia, and residential care for around 9 years now.


As a care co-Ordinator for Home Instead, my primary role is to advocate for our clients to make sure they get high-quality care and get to remain living in their homes. I complete consultations, service reviews and quality assurance visits to ensure our clients are happy with the care they receive. There is nothing more rewarding than being able to help clients and their families in our local community to get the support they need.


I live locally with my husband and Son, and I love nothing more than quality time with my family. I am an Aquarius so of course, I love water, and I enjoy indoor/wild swimming. I spend a lot of my spare time outdoors and like to go hiking and on road trips around Scotland.

Katie

Katie Benson

Job Title: Scheduler

Joined: 2024

I joined Home Instead in 2024 after working in care since 2017. I really enjoy working in such a fulfilling sector and look forward to supporting our clients to continue living safely and well in their own homes.

Sandra

Sandra Beresford

Job Title: Office & Finance Administrator

Joined: 2024

I joined Home Instead in 2024 to support the finance and administration across the business. I am also here to answer any questions and support our clients and their families, which I really enjoy.

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