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Home Instead (East Cheshire) has a Review Score of 9.9 (9.907) out of 10, based on 22 reviews in the last 2 years. Over all time Home Instead (East Cheshire) has 78 reviews.
Review from A D (Client) published on 24 December 2024
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Review from S L (Client) assisted by family/friend published on 17 December 2024
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Reply from Lorna Hanson, Area Operations Manager at Home Instead (East Cheshire)
Thank you so much for your kind words and positive feedback! We're delighted to hear that you've found our staff lovely and our service reliable. At Home Instead, we strive to provide the highest quality of care and ensure our clients and their families feel supported. Your appreciation means a lot to our team.
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Review from O H (Son of Client) published on 20 September 2024
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Reply from Bev Dingle, Registered Care Manager at Home Instead (East Cheshire)
Thank you so much for your wonderful review of our service. Our care professionals thoroughly enjoy visits to your Mum and the relationships that have developed over the years. I will ensure your kind words are passed onto the team.
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Review from C M (Daughter of Client) published on 12 September 2024
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Reply from Bev Dingle, Registered Care Manager at Home Instead (East Cheshire)
Many thanks for your kind review it's wonderful to hear Mum looks forward to her care professionals visiting and the service is adapting to meet her changing needs. I will ensure to pass on your positive comments to her team.
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Review from S W (Wife of Client) published on 22 August 2024
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Reply from Lorna Hanson, Area Operations Manager at Home Instead (East Cheshire)
Thank you so much for your kind words and positive feedback. We're delighted to hear that you find our Care Professionals caring and attentive. Providing compassionate care and being available to support our clients and their families are top priorities for us and it's great to know we met your expectations.
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Review from A G (Son of Client) published on 22 August 2024
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Reply from Lorna Hanson, Area Operations Manager at Home Instead (East Cheshire)
We are truly honoured to be part of your mother's care journey and to support both of you during this time. Our team strives to ensure that our Care Professionals not only provide exceptional care for your mum but also give you the support and peace of mind you need. It's wonderful to hear that the companionship and practical help we offer make a difference for both of you.
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Review from A F (Daughter of Client) published on 8 August 2024
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Reply from Bev Dingle, Registered Care Manager at Home Instead (East Cheshire)
Many thanks for your review of our service, we appreciate your feedback. It's wonderful that you have the reassurance and the Care Professional is a perfect match to enhance a personalized and enjoyable experience. I will pass on your kind words.
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Review from J M (Daughter of Client) published on 5 August 2024
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Reply from Bev Dingle, Registered Care Manager at Home Instead (East Cheshire)
Many thanks for your wonderful review, it's so reassuring to know that you feel supported by the Office team and Mum has settled back into her home environment. I will also pass your positive feedback to the Care Professionals who visit Mum
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Review from Lesley B (Daughter of Client) published on 2 August 2024
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Reply from Bev Dingle, Registered Care Manager at Home Instead (East Cheshire)
Many thanks for your kind review. Visits to your Mum are always positively engaging and it's reassuring that the portal is providing you as a family with the same reassurance. I will ensure the team are aware of your review.
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Review from R P (Daughter of Client) published on 1 August 2024
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Reply from Bev Dingle, Registered Care Manager at Home Instead (East Cheshire)
Thank you for reviewing our service, its wonderful that you also feel supported your kind words will be passed on to the team.
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Review from S C (Daughter of Client) published on 15 May 2024
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Reply from Bev Dingle, Registered Care Manager at Home Instead (East Cheshire)
Thank you for reviewing our service our Care Professionals and key players thoroughly enjoy visits to Mum, we will ensure your kind words are passed on to the team.
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Review from Alison A (Daughter of Client) published on 20 March 2024
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Reply from Bev Dingle, Registered Care Manager at Home Instead (East Cheshire)
Many thanks for your positive review, the team and key players enjoyed being involved in supporting your Mother. I will pass on your kind words to the team.
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Treated with Dignity
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Review from J Y (Client) published on 9 February 2024
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Reply from Bev Dingle, Registered Care Manager at Home Instead (East Cheshire)
Thank you for reviewing our services, the team of care professionals and key players look forward to the visit.
I will pass on your kind words.
Staff
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Management
Treated with Dignity
Value for Money
Review from Susan L (Client) published on 12 December 2023
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Reply from Bev Dingle, Registered Care Manager at Home Instead (East Cheshire)
Thank you for your positive review, the consultation is comprehensive but enables us to match our care professionals. It was a pleasure to support you post op and I will pass on your kind comments to the team.
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Review from James B (Son-in-law of Client) published on 10 November 2023
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Reply from Bev Dingle, Registered Care Manager at Home Instead (East Cheshire)
Thank you for reviewing our service, our care professionals enjoy the visits and our key players are happy to ensure you are informed of any changes. I will pass your positive feedback to the team.
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Treated with Dignity
Value for Money
Review from Tina C (Daughter of Client) published on 10 October 2023
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Reply from Bev Dingle, Registered Care Manager at Home Instead (East Cheshire)
Thank you so much for your kind review. The team enjoy visiting your dad and making a difference in his day as he does for them.
I will pass on your kind words to the team.
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Treated with Dignity
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Review from G T (Wife of Client) published on 22 August 2023
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Reply from Bev Dingle, Registered Care Manager at Home Instead (East Cheshire)
Thank you so much for your kind review. Its great to hear that you both feel supported and confident with our service. I know the Care Professionals enjoy the visit and the social interaction.
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Review from Debbie F (Daughter of Client) published on 17 August 2023
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Reply from Bev Dingle, Registered Care Manager at Home Instead (East Cheshire)
Thank you so much for the wonderful review, it has been a pleasure for our Care Professionals and key players to visit your mum enabling us all to have a positive start to our day. Your lovely comments will be passed on to the team.
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Review from G M (Client) published on 7 August 2023
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Reply from Bev Dingle, Registered Care Manager at Home Instead (East Cheshire)
Thank you for your kind review, our Care Professionals and key players look forward to visiting you. It's great that you feel comfortable when communicating with the office it's lovely to chat with you. Your positive comments will be passed on to all the team.
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Treated with Dignity
Value for Money
Review from Patrick B (Client) published on 31 May 2023
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Reply from Daniel Bainbridge, Manager at Home Instead (East Cheshire)
Your team of care professionals thoroughly enjoy every moment of their visits with you. Our care professionals and our team of key players based in our offices are more than happy to ensure we communicate all changes with you and ensure that you have all the information you need around your service. Thank you for your very kind words and we will ensure your care professionals are made aware of your comments.
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The Review Score of 9.9 (9.907) out of 10 for Home Instead (East Cheshire) is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 22 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.907 for Home Instead (East Cheshire) is calculated as follows: ( (119 Excellents x 5) + (8 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 129 Ratings = 4.907
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Home Instead (East Cheshire) is based on 22 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 8 Oct 2019
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Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (East Cheshire) to verify any information. View our terms and conditions. Home Instead (East Cheshire) has a Basic Service – more info.