Home Instead Senior Care (East Cheshire)

2 Roadside Court, Alderley Road, Chelford, Macclesfield SK11 9AP

Home Instead Senior Care (East Cheshire)
Home Instead Senior Care (East Cheshire)
Home Instead Senior Care (East Cheshire)

Home Instead Senior Care (East Cheshire) is committed to providing high quality care and companionship, helping clients to live independently, making the most of their days and surroundings.

The provider has strong local links which it utilises to have a positive and wide-ranging effect on community life. The majority of CAREGivers have undergone an accredited training programme in dementia and Alzheimer's.

All Home Instead services have been established with a commitment to tailor-made, one-to-one at home care that is flexible and carried out by friendly individuals.

Group : Home Instead Senior Care

Person in charge: Kinga Stepien-Bialy (Manager)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 55

Services Offered: 24 Hour Care • Adult Care (18+) • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home

Care Offered: Cancer Care • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Laundry Service • Learning Disability • Medication Assistance • Mental Health Condition • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service • Transportation Service

Directions: From Alderley Edge, the office is situated on the left hand side after passing under the railway bridge. From Chelford roundabout, follow signs to Alderley Edge on Alderley Road. The office is situated on the right hand side approximately half a mile up the road, before the railway bridge.

Visiting: Office hours between 9am and 5pm. Client consultations can be arranged outside these times.

Parking: Designated off-road parking is available

Latest Care Quality Commission* Report on Home Instead Senior Care (East Cheshire): click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Reviews

10 Home Instead Senior Care (East Cheshire) has a Review Score of 10 (9.961)

The Review Score of 10 (maximum of 10) for Home Instead Senior Care (East Cheshire) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5 out of 5 from 17 Reviews over all time. This Average Rating is also the rating value for Home Instead Senior Care (East Cheshire) in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 9 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.961 for Home Instead Senior Care (East Cheshire) is calculated as follows: ( (98 Excellents x 5) + (4 Goods x 4) ) ÷ 102 Ratings = 4.961

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 5 Points relating to the number of positive Reviews for Home Instead Senior Care (East Cheshire) is based on 9 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.5 + 0.5 + 0.5 + 0.5 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    17
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Home Instead Senior Care (East Cheshire)?

  • Extremely LIKELY
    16
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Home Instead Senior Care (East Cheshire)

  • Client / Service User
    6
  • Son of Client/Service User
    4
  • Daughter of Client/Service User
    3
  • Husband of Client/Service User
    1
  • Niece of Client/Service User
    1
  • more

Home Instead have in my reasonable experience, a superior attitude to care - meaning they are a cut above the other agencies (I've tried 5). Their carers are totally human, professional, warm, intelligent people with positivity and initiative, and many prior care companies could only provide carers who could help with practical tasks. Home Instead's hand-picked crew can engage, encourage real creativity and social connection with my bright 92-year-old father. They run a tight ship! Highly recommended.

How likely would you be to recommend Home Instead Senior Care (East Cheshire)? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Good

Treated with Dignity: Excellent

Value for Money: Good

Steve Akroyd, M.D. at Home Instead Senior Care (East Cheshire) responded to this review on 05 Dec 2017:

Thank you so much for your kind and thoughtful response.

My mother has been using Home Instead for approximately 2 years. She has two visits a day morning and evening. The staff are friendly and attentive and my mother sees them as companions looking forward to the visits. We have a very good team of four people providing a lovely balance of characters.

If there are any concerns or issues, I am contacted straight away by email or telephone. There are regular reviews. For my brother and I, it has been an excellent experience with Home Instead which would otherwise have been very difficult with a 90-year-old mother.

How likely would you be to recommend Home Instead Senior Care (East Cheshire)? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

Kinga Stepien-Bialy, Registred Care Manager at Home Instead Senior Care (East Cheshire) responded to this review on 14 Sep 2017:

Thank you very much for your kind feedback.

I am a very independent person and at first, I was not keen on having a stranger caring for me, but now that I have had a caregiver coming to my house for 1hour every morning I am so much better off, I have a better start to every day and I am very happy with the friendly professionalism of all 3 caregivers who come to my home, with being 3 of them they add variety to the conversation during their visits and they improve the quality of my life and a good start to each day.

I am also very impressed with the organisational ability and caring communication of all the office support staff and management, their attention to detail and ability to schedule the visits of all the caregivers every day and their excellent communication, with clients and support staff, together with the caregivers of Home Instead make me feel cared for in a better way than if I did not have this service from Home Instead.

How likely would you be to recommend Home Instead Senior Care (East Cheshire)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Steve Akroyd, M.D. at Home Instead Senior Care (East Cheshire) responded to this review on 07 Sep 2017:

Thank you very much for your kind review.

The Home Instead assessor visited on May 24th and explained carefully what was involved. The carers started visiting overnight 10pm - 8am for 3 nights a week to look after my husband to enable me to sleep. The ladies who came were friendly, kind and helpful. I cannot speak highly enough of them. My husband has gone from suffering from insomnia to sleeping through the night so their help is no longer needed. His mobility is much improved so daytime help is not required. I have explained that I wouldn't hesitate to ask for help again if needed. I'm very grateful.

How likely would you be to recommend Home Instead Senior Care (East Cheshire)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Steve Akroyd, M.D. at Home Instead Senior Care (East Cheshire) responded to this review on 03 Aug 2017:

We thank you for your review and we are only a phone call away if you need us again.

Home Instead Senior Care (East Cheshire) have been providing excellent care and companionship to my father for the last 4 and a half years since my mother sadly passed away. Dad is now 91 and very much appreciates their twice daily visits. I highly recommend their caring, friendly and attentive service.

How likely would you be to recommend Home Instead Senior Care (East Cheshire)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Steve Akroyd, M.D. at Home Instead Senior Care (East Cheshire) responded to this review on 25 Apr 2017:

Thank you very much for your kind remarks.

I have been using Home Instead Senior Care for over 7 years. Throughout this time the service has been consistently a very high standard. The ladies who are with me are always very punctual and professional and at the same time friendly and caring.

How likely would you be to recommend Home Instead Senior Care (East Cheshire)? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

Steve Akroyd, M D at Home Instead Senior Care (East Cheshire) responded to this review on 03 Apr 2017:

Thank you so much for your very kind review.

I have had Home Instead for some considerable time now and have nothing but praise for the service provided. My wife enjoys their company and can be difficult at times but the ladies involved cope admirably.

How likely would you be to recommend Home Instead Senior Care (East Cheshire)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Steve Akroyd, M.D. at Home Instead Senior Care (East Cheshire) responded to this review on 06 Mar 2017:

Thank you very much for your kind review.

I have only been with Home Instead a short time but they have been very caring and helpful.

How likely would you be to recommend Home Instead Senior Care (East Cheshire)? Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Steve Akroyd, M.D. at Home Instead Senior Care (East Cheshire) responded to this review on 06 Mar 2017:

Thank you very much for your kind review.

The Home Instead care team who look after my mum are wonderful. They are caring, patient and professional. They treat mum with respect and protect her dignity. My father and I have no concerns about placing our trust in them and they have made it possible for us to continue caring for mum at home where we know she is happy.

How likely would you be to recommend Home Instead Senior Care (East Cheshire)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Steve Akroyd, M.D. at Home Instead Senior Care (East Cheshire) responded to this review on 06 Mar 2017:

Thank you very much for your review. It is our pleasure.

Just had a delightful, open and honest review meeting. I'm very pleased with the team of carers looking after mum and dad. Very thoughtful and kind, frequently making use of their initiative. The house is kept in good order and mum and dad look forward to their daily visit.

How likely would you be to recommend Home Instead Senior Care (East Cheshire)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Kinga Stepien-Bialy, Registered Care Manager at Home Instead Senior Care (East Cheshire) responded to this review on 19 Aug 2016:

Thank you very much for your king comments. It is our pleasure for us to be able to provide service to your parents.

The carers from Home Instead are invaluable with their care of my mother, we have go to know the regular carers who are reliable, trustworthy, very friendly and approachable. We feel very fortunate to have found such a dependable source of care for my elderly mother.

How likely would you be to recommend Home Instead Senior Care (East Cheshire)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Julie Akroyd, Director at Home Instead Senior Care (East Cheshire) responded to this review on 16 Aug 2016:

Thank you for the lovely comments.
It's our pleasure to provide service to your family.

Having used Home Instead a couple of years ago, I turned to them without hesitation and carry on now. One hour is the minimum and I especially like the check in at the start and finish. I have an excellent teams of 3 carers - coming each evening. They help with my shower, fit in odd jobs -iron, dust etc when they have time. They are kind, professional and willing and I am happy with whoever is on duty. They check I have taken pills and eaten. I have recommended Home Instead to family and friends who now use them. A friendly chat and a cup of tea ends the visit. Congratulations on the 'Queen's Award For Enterprise'.

How likely would you be to recommend Home Instead Senior Care (East Cheshire)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Six years ago my sister-in-law recognised that she needed support and made it abundantly clear that she wished to remain at home. We contacted Home Instead Senior Care who talked of providing a client centred service tailor made to meet her needs. At the time she had been diagnosed as being in the early stages of Alzheimer's. I was sceptical about whether in reality, they could deliver this service. I have had no doubts, as for the past six years the agency have delivered a first class service which has responded to their clients increasing needs. Now in the advanced stages of the condition my sister-in-law remains at home with considerable support three times a day. This is where her brothers and myself hope she will remain.

How likely would you be to recommend Home Instead Senior Care (East Cheshire)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Steve Akroyd, M.D. at Home Instead Senior Care (East Cheshire) responded to this review on 28 Jul 2016:

It has always been our pleasure to serve your relative with our services and even more when she has a loving family.

In January 2015 we found ourselves trying to look after my mother who was becoming increasingly forgetful whilst fiercely independent, trying to care for my stepfather who has Alzheimer's, and both in their 90's. The house was becoming increasingly dirty, posing health issues and they were in danger of becoming isolated. We live 250 miles away. Fortunately we found Home Instead who judged the situation perfectly. They have won her confidence and trust and have gradually been able to restore order (personal care, medication, washing and cleaning) whilst respecting their independence and allowing my mother to do as much as she can.

How likely would you be to recommend Home Instead Senior Care (East Cheshire)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Kinga Stepien-Bialy, Registered Care Manager at Home Instead Senior Care (East Cheshire) responded to this review on 28 Jun 2016:

Thank you very much for the lovely comments. It is our pleasure to provide the service for this family.

I am extremely happy with the care I receive from the ladies who come each week they make me feel wanted.

How likely would you be to recommend Home Instead Senior Care (East Cheshire)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

They have been a godsend. Always friendly and professional and going the extra mile. They have enabled my aunt to have a good quality of life in her own home for nearly four years. Now that she is in a care home with her Alzheimer's progressing and leaving her unable to walk, the carers are still visiting her as I live nearly two hours away. They look out for her and her needs and I feel take my place whenever needed. I can't thank them enough.

How likely would you be to recommend Home Instead Senior Care (East Cheshire)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Steve Akroyd, M.D. at Home Instead Senior Care (East Cheshire) responded to this review on 15 Mar 2016:

Thank you very much for your kind response. It has always been a pleasure to look after your aunt and what makes this special is the support we receive from her closest relative.

My mother has mixed dementia and lives in a flat half a mile form me. I first engaged Home Instead to help prepare meals for her once a day during the week as I notice she was not eating properly and losing weight. Finding 'Home Instead' initially online, I was pleased to discover how their absolute focus is the well being of the client and the provision of tailored, quality care. Home Instead have been visiting my mother now for nearly a year. I have regular dialogue with the team and formal service reviews in place. Visits to my mother are now twice daily. I highly recommend the Home Instead service as not only do they provide a high quality service they genuinely' care' for the client.

How likely would you be to recommend Home Instead Senior Care (East Cheshire)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Steve Akroyd, M.D. at Home Instead Senior Care (East Cheshire) responded to this review on 14 Jan 2016:

Thank you very much for your kind words. This review means a lot to us, but more importantly, the satisfaction of the client means even more.

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Job Vacancies

Staff Profiles

Steve and Julie

Steve and Julie Akroyd

Job Title: Owners

Joined: 2007

Description:

We own and run the Macclesfield office of Home Instead Senior Care.

We started the business in January 2007 after a life spent in the corporate world.

Steve has a doctorate in Behavioural Psychology, and has spent 30 years working with IT companies, most recently as a consultant to HMG for Central Government departments, until a stroke curtailed his career.

Julie, meantime, has spent a number of years in corporate sales. She is a truly caring person and before setting up the business had experienced being a carer at close hand. Following the death of her mother at an early age, Julie looked after her grandmother for over 26 years. Despite this, she was involved in a number of other activities and held down a full time job and as they say, “ask a busy person! “Julie is always there to help and make things happen.

Steve takes care of the day to day running of the business, to guide and direct overall performance. Julie, on the other hand, takes care of the team in the office and also oversees client services to ensure that our clients are receiving the care they need and that families are happy with the support being provided.

“It is a real privilege for us to do the work we do not only to work together but also to work so closely with people in the local community.”

They live locally along with their cats Jet and Buffy and when they aren’t working, they like to go travelling to see other parts of the world, and of course, they can always find time to meet up with friends for a good meal out.

Kinga

Kinga Stepien-Bialy

Job Title: Registered Care Manager

Joined: 2013

Description:

Hello, I am the Registered Care Manager at Home Instead East Cheshire. I live in Macclesfield and I am delighted to be working with such a great care company and a wonderful team.

I have experience of care both in a professional capacity and also in my personal life. I gained my first experience of care when looking after my grandmother; I helped with her daily living care and saw how being able to stay in her home improved her quality of life and what a difference good quality care can make.

People can forget that older people have a wealth of knowledge and interesting experiences and stories to share. In fact, whilst out on a service call, I was able to share my love of art in a long discussion with one of our 98 year old clients, leaving my colleagues wondering where I had got to!

I live by the ethos of treating others how you would wish to be treated. This motto is extremely important within the care sector, because you can then guarantee that you are providing someone with only the best care, combined with dignity and respect.

When I’m not working, I am passionate about classical music, I enjoy walking locally and in Derbyshire and Wales, as mentioned I also love art (although I don’t paint), my favourite artist is Salvador Dali