Alcedo Care Crewe

Scott House, Westmere Drive, Crewe CW1 6ZG
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9.7 7 Reviews
  • Alcedo Care Crewe, Crewe
Alcedo Care Crewe believes that everyone should be empowered to live their lives as they wish, including having the choice to remain living in their own home with the support required in order to live a fulfilling and active life.

They pride themselves on providing the best home care services in the region and have a team of dedicated, compassionate and professional carers who are led by an exceptional management team. In addition to this, they use the latest technology meaning that their clients or their relatives can have realtime access to their care records and daily logs from anywhere in the world whenever they choose.

Their carers are highly organised, hard-working and genuinely passionate about making a difference to customers' wellbeing. As a caring company, Alcedo Care spends a lot of time matching the right carers to the right clients, ultimately creating a comfortable relationship that enables a carer to meet the exact needs of a client in their own environment.

Each person has their specific requirements, and are assessed as such. The team work closely with each client to determine what kind of support or care they'll need, producing a carefully drafted unique, person-centred care plan which is then agreed and signed off by the customer.

Alcedo Care - 'Enriching Lives & Supporting Independence'
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £34

We offer Domiciliary care, complex clinical and complex mental health care to both adults and children.
We provide support from 30-minute visits right through to 24 hours.
Please contact the office for more information on our fees and to arrange a FREE person-centred assessment.

These prices are only a guideline, please contact Alcedo Care Crewe to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Jessica Armand (Registered Manager)

Alcedo Care Crewe Reviews (7)

9.7

Alcedo Care Crewe has a Review Score of 9.7 (9.700) out of 10, based on 7 reviews in the last 2 years.
Over all time Alcedo Care Crewe has 7 reviews.

Overall Experience
  • 7
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Date Published
  • 7
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  • 7
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Reviewer Connection to Alcedo Care Crewe
  • 1
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Total of 7, showing 1-7
Review from J W (Son of Client) published on 19 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent empathy shown by all the staff at Alcedo Care (Crewe). Always there for not only my dad but all the family. Every person you speak to from managers to care workers I was always treated with respect and looked after like part of the family just like there professionalism and the excellent working
ethic shown throughout their Alcedo family. Company highly recommended in such tough times.
Reply from Claire Culshaw, Registered Manager at Alcedo Care Crewe

Thank you for such a lovely review , we really do appreciate it.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from J B (Wife of Client) published on 13 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We found all the carers excellent and the office staff very helpful and always on the end of the phone when needed. Overall, a very good experience for both myself and my husband.
Reply from Claire Culshaw, Registered Manager at Alcedo Care Crewe

Thank you for your lovely review. It has been a pleasure. I will share your nice feedback with the team. Best wishes for the future.

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  • Management
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  • Value for Money
Review from Martin P (Brother of Client) published on 30 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother has been using Alcedo Care for a number of months now and I can sincerely say that the care he has received is second to none. They were recommended to me by a colleague at the hospital where I work and the decision to use them has been a wise choice.
I would not hesitate to continue to
use their excellent care and also, the pricing structure is very fair.
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  • Treated with Dignity
  • Value for Money
Review from Harry K (Next of Kin) published on 30 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We needed some support four our mother in the mornings to help to shower. Alcedo Care has been fantastic. The girls are wonderful and helpful. Office staff are pleasant and courteous.
As a family, we would recommend highly.
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Review from Susan W (Friend of Client) published on 17 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The carers who help my friend are always reliable/on time and very helpful, polite and very supportive to her needs. They take her shopping, making sure before they leave that she has everything on her list that she needs for the week and whilst in the shops they give her confidence to pick for herself
what she requires. When she gets home again they unload her shopping and help her put it away in her cupboards etc.
Reply from Claire Culshaw, Registered Manager at Alcedo Care Crewe

Thank you for your lovely review, we will pass over your kind comments to the staff team.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from M J (Relative of Client) published on 15 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been using Alcedo Care Crewe for a few months now and they are fantastic! From the off, arranging an assessment was done with ease, and they started so quickly afterwards. Even now, no problem is too big and they are so accommodating for my uncle's last minute changes and still make sure he is
seen to. They have also been a massive support for us as a family emotionally! I cannot fault how they are doing and the joy they are bringing to us all!
Reply from Claire Culshaw, Registered Manager at Alcedo Care Crewe

Thank you for your lovely review. We are pleased to hear how responsive our service was for your loved one.

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  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from M L (Client) published on 20 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care I’ve received since starting with Alcedo in late September has been extremely good at all times. I have very complex care needs and Alcedo arranged for the carers to be appropriately trained for my special needs. The carers themselves are extremely understanding and considerate of my needs
and are always open to learning new skills to support me. All the carers are very friendly and helpful and it’s been great getting to know them.
The flexibility Alcedo offers when changes are to be made to times and dates of care is very much appreciated.
So far so good! Great service, great care.
Reply from Claire Culshaw, Registered Manager at Alcedo Care Crewe

Thank you for your lovely review, we will pass your kind words to the carers.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.7 (9.700)

Overview of Review Score

The Review Score of 9.7 (9.700) out of 10 for Alcedo Care Crewe is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 7 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for Alcedo Care Crewe is calculated as follows: ( (42 Excellents x 5) ) ÷ 42 Ratings = 5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Alcedo Care Crewe is based on 7 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 = 4.7
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (6)

Meet the Team (6)

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Kevin Antrobus

Job Title: Area Manager Joined: 2025

Hi,


My name is Kevin and I am the Area Manager for Alcedo Care Crewe.

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Catherine Hartley

Job Title: Deputy Manager Joined: 2025

Hi, I am Catherine and I am the Deputy Manager for Alcedo Care Crewe. My role in a nutshell is to assist the Care Manager in overseeing the day-to-day running of our home care service, to ensure that we are providing excellent quality, person-centred care to our clients.

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Chloe Jervis

Job Title: Field Care Supervisor Joined: 2023

Hi, my name is Chloe, and I am the Field Care Supervisor for Alcedo Care Crewe. My role includes carrying out spot-checks and supervisions with carers, making sure they are providing the high standards of care we strive for. I support the development and well-being of carers, making sure they are happy in their work and our clients are happy with the care delivered.

Chelsea

Chelsea Bryans

Job Title: Mobilisation Manager Joined: 2020

Chelsea is an experienced CQC Registered Manager with several years of Managing teams of staff and developing person-centred packages for our Clients. Chelsea has been with Alcedo Care since 2020 starting as a Field Care Supervisor. Since then Chelsea has continued her professional journey and Development through different roles.

Robert

Robert Meadows

Job Title: Deputy Manager Joined: 2022

Robert is an enthusiastic member of the team here at Crewe. Rob has been with Alcedo Care since 2022 and has developed through the team. His expertise lies in Recruitment and Compliance as well as Supporting young adults with challenging behaviour.

Kirstie

Kirstie Poole

Job Title: Mobilisation Manager Joined: 2022

Kirstie has been working in Health and Social Care for many years. A confident CQC registered Manager and Area Manager Kirstie ensures quality is at the forefront of everything we do. Recently promoted to Mobilisation Manager Kirstie has all the skills and experience to support new teams through their Alcedo Care Journey

Frequently Asked Questions about Alcedo Care Crewe

What Type of Services does Alcedo Care Crewe offer?

Alcedo Care Crewe offers Home Care.

How many Carers does Alcedo Care Crewe employ?

Alcedo Care Crewe employs 23 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Alcedo Care Crewe to verify any information. View our terms and conditions. Alcedo Care Crewe has an Enhanced Service - more info.