Home Instead (East Cheshire)

Our mother was in her early 90s when looked after by carers from Home Instead for the 3 years to February 2023. She had carers with her all morning plus early evening. Whilst we her sons visited a lot, we both lived a long way away, so we needed to be able to rely on carers.

The individual carers were excellent – very professional, experienced, and very responsive and caring. They were very receptive to mum’s desires to go in the garden, or go for a drive into the countryside or whatever. Whilst there were a few changes of personnel over the years, there was a great deal of stability and most carers were with mum for a long time.

The organisation of Home Instead was also excellent. We felt very confident about mum’s safety and well-being. Whilst very occasionally carers were unavoidably a little late, someone always came; mum was never left alone for long. We were kept informed about her health, and always advised of any incidents. We would recommend Home Instead very highly.

Home Instead (East Cheshire) are absolutely brilliant. I would recommend them to anyone. They have never let me down and that means so much. All the people are fantastic and they are so experienced. I feel so supported by them after what I have been through in the past. Can never thank you enough.

We contacted Home Instead after hearing positive reports about them. We would be happy to recommend them.

I live in the Southern Hemisphere and have been back twice this year, once for my Mother's funeral and the second time for my Father's 90th birthday. Home Instead have been coming on and off for about seven years - probably longer - the first occasion was help after my Mother's hip operation. Since short periods of help in the early days it became 7 days a week for my Mother, now for my Father. At all times over this period, we have never had anything but good natured help, professional attention, friendliness and kindness. I know that when back home I can call at any time and check in with the office if I have a concern or want an accurate update instead of the standard "We're fine"! I feel extremely fortunate to have such a good team to care for my parents, and really appreciate their hard work and cheerful faces every morning. Communication has always been good and nothing is too much trouble. Between us, all everything works brilliantly. I would highly recommend my local team.

Holidays and a change of management could cause some hiccups.

They may be a little more expensive than others, but sometimes you get what you pay for and I feel very thankful to have found them.

I've been with Home Instead for seven months and I wouldn't use any other care company. The carers are fantastic nothing is too much trouble. Any problems are sorted straight away. They have helped my confidence build. Home Instead are excellent, I would recommend them 110%.

I get picked up at home and taken for shopping trips. Have a good time and lots of laughs.

I cannot thank Home Instead enough for the support and care they have shown to my parents. Before they arrived due to Dad's dementia and Mum's conditions they weren't eating or taking medications regularly, just sleeping day and night. After just two weeks the difference is amazing, I've got my mum back and Dad is interacting which is fantastic. You have given them a new lease of life. Thank you.

For the last year, Home Instead has provided daily care for my mother, who is over 90 with moderate dementia as well as hearing and vision defects. They are consistently attentive and empathetic and provide proper care, not just box ticking. Levels of communication with family are excellent to ensure they do the job properly and the client feels properly valued and looked after. My mother is not the easiest customer but is uniform in her praise of the work done and crucially her liking for all the carers - no favourites, and none that she isn't pleased to see. I would wholeheartedly recommend Home Instead from both the care and administrative points of view.

Overall extremely impressed with the service.

I cannot recommend Home Instead highly enough for the care they provided for my Mum. The carers were all amazing in going out of their way to make Mum comfortable. They happily made her favourite meals and did the household chores in her preferred way. They showed unfailing kindness and respect to her so that she looked forward to their visits and considered them friends. The team readily adapted to the changes and increased the care mum needed as time went on. We couldn't have asked for better care for her. Thank you so much.

We cannot praise Home Instead and their wonderful carers highly enough. They often go above and beyond the call of duty and are kind, considerate and very respectful when looking after my father. He sees them all as friends and really enjoys their visits. They make a huge difference to his life and to the rest of the family as we know how well he is being looked after.

Home Instead Senior Care gave me the help and support needed at a time when my husband could not be left alone in the house. I was grateful that his last days were spent at home - until the end when he was admitted to hospital and sadly died there after one week.

We have been pleased and reassured by the level of professionalism shown by Home Instead and its carers. Seldom have we been let down. Carers do just that, and go beyond the service description when needed.

We have been using the services of Home Instead now for 2/3 years and are more than happy with the service they provide. We have found the carers to be extremely efficient in the work they carry out sometimes going above and beyond their duties. All of them have a very friendly nature and most importantly, my aunt is more than pleased, so much so, that she calls them friends. With living some distance away, it is of great satisfaction to know that she is being cared for by a very professional team that caters for all her needs. I would have no hesitation in recommending their services to anyone else safe in the knowledge that they are more than capable of handling all situations.

Home Instead have provided a great service for my father-in-law, nothing is too much trouble, all of our requirements have been met and the staff both at management level and those giving the care have been fantastic. My father-in-law considered his 'ladies' to be friends. Home Instead has given us comfort in being able to leave the professionals to what they do best and have helped to alleviate some of the pressure from us of caring and worrying for a loved one.

I am very happy with the support they give us.

Home Instead have been caring for my parents for the last 4 years. All the caregivers treat my mum and dad with such kindness and respect; often going that extra mile. It is not just the caregivers that have been great, it has been the office staff and management. I feel that I have been fully supported in what has been a roller coaster of emotions. Thank you.

I have been associated with Home Instead Senior Care for the past decade. My sister-in-law received the highest possible quality of care during that period. Sadly she passed away recently and Home Instead Senior Care were represented at the funeral by people from all levels of the company. The consistency of the team of carers is fundamental in the quality of care Home Instead Senior Care are now providing support to my husband. He looks forward to Wednesday morning pursuing his passion of arts and crafts. This means I can enjoy some 'me' time. Thank you Home Instead Senior Care (East Cheshire).