Review from Simon B (Son of Client) published on 12 May 2023
Submitted via Website • Report

Overall Experience

Our mother was in her early 90s when looked after by carers from Home Instead for the 3 years to February 2023. She had carers with her all morning plus early evening. Whilst we her sons visited a lot, we both lived a long way away, so we needed to be able to rely on carers.

The individual carers

were excellent – very professional, experienced, and very responsive and caring. They were very receptive to mum’s desires to go in the garden, or go for a drive into the countryside or whatever. Whilst there were a few changes of personnel over the years, there was a great deal of stability and most carers were with mum for a long time.

The organisation of Home Instead was also excellent. We felt very confident about mum’s safety and well-being. Whilst very occasionally carers were unavoidably a little late, someone always came; mum was never left alone for long. We were kept informed about her health, and always advised of any incidents. We would recommend Home Instead very highly.

Reply from Bev Dingle, Registered Care Manager at Home Instead (East Cheshire)

Thank you so much for the wonderful review, our care professionals have a great relationship with Mum and look forward to the visits. The positive feedback will be passed on to the team.

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Review from Marcia W (Client) published on 10 May 2023
Submitted via Website • Report

Overall Experience

Home Instead (East Cheshire) are absolutely brilliant. I would recommend them to anyone. They have never let me down and that means so much. All the people are fantastic and they are so experienced. I feel so supported by them after what I have been through in the past. Can never thank you enough.

Reply from Daniel Bainbridge, Manager at Home Instead (East Cheshire)

Our key players and care professionals are so pleased to hear how happy you are with our service. It is a pleasure for them to visit you each day!

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Review from S C (Daughter of Client) published on 17 November 2022
Submitted via Website • Report

Overall Experience

After a very thorough initial assessment of Mum's needs and a meeting to introduce her to her team of carers, Mum's support package started in September.
Mum's carers are respectful, caring, friendly and professional. Communication from the carers about Mum's needs has been excellent. In a rapidly

changing situation, their observations of any additional needs or suggestions regarding equipment or tips to improve Mum's day-to-day life have been welcome.
The office responds very quickly to emails and phone calls and has been able to sort out any changes to the rota that we have requested.
We contacted Home Instead after hearing positive reports about them. We would be happy to recommend them.

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Review from Cally S (Daughter of Client) published on 3 November 2022
Submitted via Website • Report

Overall Experience

I live in the Southern Hemisphere and have been back twice this year, once for my Mother's funeral and the second time for my Father's 90th birthday. Home Instead have been coming on and off for about seven years - probably longer - the first occasion was help after my Mother's hip operation. Since

short periods of help in the early days it became 7 days a week for my Mother, now for my Father. At all times over this period, we have never had anything but good natured help, professional attention, friendliness and kindness. I know that when back home I can call at any time and check in with the office if I have a concern or want an accurate update instead of the standard "We're fine"! I feel extremely fortunate to have such a good team to care for my parents, and really appreciate their hard work and cheerful faces every morning. Communication has always been good and nothing is too much trouble. Between us, all everything works brilliantly. I would highly recommend my local team.

Reply from Daniel Bainbridge, Registered Care Manager at Home Instead (East Cheshire)

Thank you for your wonderful review. Our Care Professionals and Office Team had amazing relationships with Mum which have naturally developed with Dad over the years and more so in recent months. I know that our Care Professionals are happy when Dad is on their schedule for the upcoming week and can't wait to see him! We will be sure to ensure that your kind words are passed on to the Care Professionals.

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Review from C T (Client) published on 17 October 2022
Submitted via Postal Card • Report

Overall Experience

Service is very good.
Holidays and a change of management could cause some hiccups.

Reply from Daniel Bainbridge, Registered Care Manager at Home Instead (East Cheshire)

Thank you for reviewing our service. We appreciate there have been some changes within our management team and are confident that our new arrangements now prevent any minor issues which may have presented during the transition process. Our Care Professional enjoys their visits and we look forward to supporting you and your husband further.

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Review from J D (Daughter of Client) published on 11 October 2022
Submitted via Website • Report

Overall Experience

Home Instead have been brilliant, they were like a knight in shining armour coming to our rescue when we were let down at short notice by another agency.
It has now been two months since they started caring for dad and I'm able to feel much more relaxed as I feel he's in good hands.
Their management

and staff have all been wonderful and my dad is a lot happier than he was previously.
The carers are all very kind and skilled at finding ways to engage Dad and have a chat, he's been complimentary about them.
Nothing is too much trouble and they've been proactive in suggesting ways they can help.
Communication has been very good and their staff are trained to deal with dementia, which is one of my dad's health issues. The previous agency also said their staff were trained in dealing with dementia but it became obvious that some of them had no idea.
They may be a little more expensive than others, but sometimes you get what you pay for and I feel very thankful to have found them.

Reply from Daniel Bainbridge, Registered Care Manager at Home Instead (East Cheshire)

Thank you for your review - our Care Professionals have loved getting to know dad, and look forward to spending time with him and supporting him at home.

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Review from Cheryl S (Client) published on 10 October 2022
Submitted via Postal Card • Report

Overall Experience

I've been with Home Instead for seven months and I wouldn't use any other care company. The carers are fantastic nothing is too much trouble. Any problems are sorted straight away. They have helped my confidence build. Home Instead are excellent, I would recommend them 110%.

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Review from Karen M (Client) published on 10 October 2022
Submitted via Postal Card • Report

Overall Experience

I get picked up at home and taken for shopping trips. Have a good time and lots of laughs.

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Review from Joanna F (Daughter of Client) published on 22 September 2022
Submitted via Website • Report

Overall Experience

I cannot thank Home Instead enough for the support and care they have shown to my parents. Before they arrived due to Dad's dementia and Mum's conditions they weren't eating or taking medications regularly, just sleeping day and night. After just two weeks the difference is amazing, I've got my mum

back and Dad is interacting which is fantastic. You have given them a new lease of life. Thank you.

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Review from Rupert B (Son of Client) published on 16 August 2022
Submitted via Website • Report

Overall Experience

For the last year, Home Instead has provided daily care for my mother, who is over 90 with moderate dementia as well as hearing and vision defects. They are consistently attentive and empathetic and provide proper care, not just box ticking. Levels of communication with family are excellent to ensure

they do the job properly and the client feels properly valued and looked after. My mother is not the easiest customer but is uniform in her praise of the work done and crucially her liking for all the carers - no favourites, and none that she isn't pleased to see. I would wholeheartedly recommend Home Instead from both the care and administrative points of view.

Reply from Daniel Bainbridge, Registered Care Manager at Home Instead (East Cheshire)

Hello. Thank you so much for your words about our care professionals and our team of key players at the office. We will ensure your kind words are passed through to mum's team of care professionals.

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Review from Kevin L (Son of Client) published on 13 July 2022
Submitted via Website • Report

Overall Experience

My family has only required the the support from the Home Instead team recently to help with our parent who has dementia and living on her own at home.
From the initial contact we received a professional response putting the needs of the user first discussing the most appropriate plan of support.
The

care that is being provided is of a high standard and the people delivering it are so caring and take time to talk and get to know the client.
Communication is again of a high standard passing information on regarding any changes for example I received a telephone call from the manager asking if it would be ok for them to introduce another carer as we coming into holiday season and staff would be on leave. This is very proactive and again putting my parents needs first.
Overall extremely impressed with the service.

Reply from Daniel Bainbridge, Registered Care Manager at Home Instead (East Cheshire)

Thank you so much for your review of our service. Our Care Professionals have thoroughly enjoyed getting to know mum, and tailoring their approach to provide support the way in which mum would like it.

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Review from Emma C (Daughter of Client) published on 5 July 2022
Submitted via Website • Report

Overall Experience

I cannot recommend Home Instead highly enough for the care they provided for my Mum. The carers were all amazing in going out of their way to make Mum comfortable. They happily made her favourite meals and did the household chores in her preferred way. They showed unfailing kindness and respect to her

so that she looked forward to their visits and considered them friends. The team readily adapted to the changes and increased the care mum needed as time went on. We couldn't have asked for better care for her. Thank you so much.

Reply from Daniel Bainbridge, Registered Care Manager at Home Instead (East Cheshire)

Thank you for your kind words - our Care Professionals thoroughly enjoyed the time they spent with mum and supporting her to stay at home as long as she was able to do so.

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Review from Barbara A (Daughter of Client) published on 28 July 2021
Submitted via Website • Report

Overall Experience

We cannot praise Home Instead and their wonderful carers highly enough. They often go above and beyond the call of duty and are kind, considerate and very respectful when looking after my father. He sees them all as friends and really enjoys their visits. They make a huge difference to his life and

to the rest of the family as we know how well he is being looked after.

Reply from Steve Akroyd, Owner at Home Instead (East Cheshire)

Thank you very much for your kind review and we shall pass this on the caregivers and team.

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Review from Grace N (Wife of Client) published on 14 July 2021
Submitted via Postal Card • Report

Overall Experience

Home Instead Senior Care gave me the help and support needed at a time when my husband could not be left alone in the house. I was grateful that his last days were spent at home - until the end when he was admitted to hospital and sadly died there after one week.

Reply from Steve Akroyd, Owner at Home Instead (East Cheshire)

It is always a pleasure to support you both over our time with you.

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Review from C B (Son of Client) published on 25 June 2021
Submitted via Postal Card • Report

Overall Experience

We have been pleased and reassured by the level of professionalism shown by Home Instead and its carers. Seldom have we been let down. Carers do just that, and go beyond the service description when needed.

Reply from Steve Akroyd, Owner at Home Instead (East Cheshire)

Thank you so much for your kind review and we shall pass it on to our CAREGivers.

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Review from Paul B (Nephew of Client) published on 8 June 2021
Submitted via Website • Report

Overall Experience

We have been using the services of Home Instead now for 2/3 years and are more than happy with the service they provide. We have found the carers to be extremely efficient in the work they carry out sometimes going above and beyond their duties. All of them have a very friendly nature and most importantly,

my aunt is more than pleased, so much so, that she calls them friends. With living some distance away, it is of great satisfaction to know that she is being cared for by a very professional team that caters for all her needs. I would have no hesitation in recommending their services to anyone else safe in the knowledge that they are more than capable of handling all situations.

Reply from Steve Akroyd, Owner at Home Instead (East Cheshire)

Thank you for your kind words. The team appreciates your feedback.

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Review from Charlotte C (Daughter-in-law of Client) published on 3 June 2021
Submitted via Website • Report

Overall Experience

Home Instead have provided a great service for my father-in-law, nothing is too much trouble, all of our requirements have been met and the staff both at management level and those giving the care have been fantastic. My father-in-law considered his 'ladies' to be friends. Home Instead has given us

comfort in being able to leave the professionals to what they do best and have helped to alleviate some of the pressure from us of caring and worrying for a loved one.

Reply from Steve Akroyd, Owner at Home Instead (East Cheshire)

Thank you so much for your kind review. It is always a great pleasure for us.

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Review from Mick W (Son of Client) published on 24 May 2021
Submitted via Website • Report

Overall Experience

Mum has been receiving care for two years. Initially, she only needed one call per day, but late last year she suffered a stroke. It was the carer who found Mum. She handled the emergency brilliantly, summoning an ambulance, and then with her manager they proceeded to tidy the house and make it secure.

They also kept me informed about what was happening.
Mum now has three calls per day, but with the support of her carers, she is able to remain independent, at home, which is a key priority for her. The carers do whatever needs to be done, and the team communicate with me and advise if changes need to be made.
I am very happy with the support they give us.

Reply from Steve Akroyd, Owner at Home Instead (East Cheshire)

We could just say thank you so much for your kind words, but every response means so much to us and in particular the CAREGivers.

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Review from Eileen J (Daughter of Client) published on 11 May 2021
Submitted via Website • Report

Overall Experience

Home Instead have been caring for my parents for the last 4 years. All the caregivers treat my mum and dad with such kindness and respect; often going that extra mile. It is not just the caregivers that have been great, it has been the office staff and management. I feel that I have been fully supported

in what has been a roller coaster of emotions. Thank you.

Reply from Steve Akroyd, Owner at Home Instead (East Cheshire)

We thank you for this review. It has always been our pleasure and we shall pass this on to the CAREGivers.

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Review from J B (Wife of Client) published on 8 March 2021
Submitted via Postal Card • Report

Overall Experience

I have been associated with Home Instead Senior Care for the past decade. My sister-in-law received the highest possible quality of care during that period. Sadly she passed away recently and Home Instead Senior Care were represented at the funeral by people from all levels of the company. The consistency

of the team of carers is fundamental in the quality of care Home Instead Senior Care are now providing support to my husband. He looks forward to Wednesday morning pursuing his passion of arts and crafts. This means I can enjoy some 'me' time. Thank you Home Instead Senior Care (East Cheshire).

Reply from Steve Akroyd, Owner at Home Instead (East Cheshire)

We thank you very much for these kind and thoughtful words

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Home Instead (East Cheshire)

Care Provided by Home Instead (East Cheshire)

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