Home Instead (East Cheshire)

2 Roadside Court, Alderley Road, Chelford, Macclesfield SK11 9AP
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9.9 78 Reviews
  • Home Instead (East Cheshire), Macclesfield
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Care Provided by Home Instead (East Cheshire)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Medication Assistance (Intravenous)
  • Wound Dressing
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £38.95

Our fee chart can be provided upon request

These prices are only a guideline, please contact Home Instead (East Cheshire) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Chris Davenport (Care Manager)
Are you the Owner/Manager of Home Instead (East Cheshire)? View your Advertising Options

Home Instead (East Cheshire) Reviews (78)

9.9

Home Instead (East Cheshire) has a Review Score of 9.9 (9.908) out of 10, based on 15 reviews in the last 2 years.
Over all time Home Instead (East Cheshire) has 78 reviews.

Overall Experience
  • 76
  • 2
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Date Published
  • 78
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  • 2
  • 15
  • 63
Reviewer Connection to Home Instead (East Cheshire)
  • 29
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  • 1
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Total of 78, showing 61-78
Review from David B (Son of Client) published on 19 February 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have had the pleasure of experiencing your excellent services for over 3 years now. Dad suffered a stroke in January 2015 and mum has had Alzheimer's since 2013.


Mum and Dad now both in their mid-nineties have been delighted with the professional care from Home Instead Senior Care (East Cheshire).


The

small team of carers looking after our parents provide three nutritional meals daily and care for their every need.


We know Mum and Dad are in very safe hands and they look forward to their daily visits.

Reply from Steve Akroyd, M.D. at Home Instead (East Cheshire)

Thank you so much for your kind words.

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Review from Rod H (Husband of Client) published on 12 February 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Well organised and managed.
Very efficient, responsive to suggestions, amendments to services, friendly amiable carers.
Reservations; not as creative as expected in providing interesting activities.
Reply from Steve Akroyd, M.D. at Home Instead (East Cheshire)

Thank you very much for your kind words and your thoughtful constructive criticism.

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Review from MJ W (Client) published on 7 February 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Home Instead have in my reasonable experience, a superior attitude to care - meaning they are a cut above the other agencies (I've tried 5). Their carers are totally human, professional, warm, intelligent people with positivity and initiative, and many prior care companies could only provide carers
who could help with practical tasks. Home Instead's hand-picked crew can engage, encourage real creativity and social connection with my bright 92-year-old father. They run a tight ship! Highly recommended.
Reply from Steve Akroyd, M.D. at Home Instead (East Cheshire)

Thank you so much for your kind and thoughtful response.

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Review from Justine C (Power of Attorney of Client) published on 5 February 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead have gone above and beyond for my clients and I have no hesitation in recommending them to anyone that finds themselves in need of care or assistance at home.


Nothing is too much trouble.

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Review from Jim M (Son of Client) published on 5 February 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead have provided excellent support and care for my parents and have, as their name implies, enabled them to stay in their own home.


The support they give goes the extra distance.

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Review from Andrew N (Son of Client) published on 14 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been using Home Instead for approximately 2 years. She has two visits a day morning and evening. The staff are friendly and attentive and my mother sees them as companions looking forward to the visits. We have a very good team of four people providing a lovely balance of characters.


If

there are any concerns or issues, I am contacted straight away by email or telephone. There are regular reviews. For my brother and I, it has been an excellent experience with Home Instead which would otherwise have been very difficult with a 90-year-old mother.
Reply from Kinga Stepien-Bialy, Registred Care Manager at Home Instead (East Cheshire)

Thank you very much for your kind feedback.

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Review from James R (Client) published on 7 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am a very independent person and at first, I was not keen on having a stranger caring for me, but now that I have had a caregiver coming to my house for 1hour every morning I am so much better off, I have a better start to every day and I am very happy with the friendly professionalism of all 3 caregivers
who come to my home, with being 3 of them they add variety to the conversation during their visits and they improve the quality of my life and a good start to each day.


I am also very impressed with the organisational ability and caring communication of all the office support staff and management, their attention to detail and ability to schedule the visits of all the caregivers every day and their excellent communication, with clients and support staff, together with the caregivers of Home Instead make me feel cared for in a better way than if I did not have this service from Home Instead.

Reply from Steve Akroyd, M.D. at Home Instead (East Cheshire)

Thank you very much for your kind review.

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Review from Beryl B (Wife of Client) published on 3 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Home Instead assessor visited on May 24th and explained carefully what was involved. The carers started visiting overnight 10pm - 8am for 3 nights a week to look after my husband to enable me to sleep. The ladies who came were friendly, kind and helpful. I cannot speak highly enough of them. My
husband has gone from suffering from insomnia to sleeping through the night so their help is no longer needed. His mobility is much improved so daytime help is not required. I have explained that I wouldn't hesitate to ask for help again if needed. I'm very grateful.
Reply from Steve Akroyd, M.D. at Home Instead (East Cheshire)

We thank you for your review and we are only a phone call away if you need us again.

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Review from T V (Son of Client) published on 25 April 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Home Instead Senior Care (East Cheshire) have been providing excellent care and companionship to my father for the last 4 and a half years since my mother sadly passed away. Dad is now 91 and very much appreciates their twice daily visits. I highly recommend their caring, friendly and attentive service.
Reply from Steve Akroyd, M.D. at Home Instead (East Cheshire)

Thank you very much for your kind remarks.

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Review from Judith M (Client) published on 4 April 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been using Home Instead Senior Care for over 7 years. Throughout this time the service has been consistently a very high standard. The ladies who are with me are always very punctual and professional and at the same time friendly and caring.
Reply from Steve Akroyd, M D at Home Instead (East Cheshire)

Thank you so much for your very kind review.

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Review from Elizabeth W (Daughter of Client) published on 7 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Home Instead care team who look after my mum are wonderful. They are caring, patient and professional. They treat mum with respect and protect her dignity. My father and I have no concerns about placing our trust in them and they have made it possible for us to continue caring for mum at home where
we know she is happy.
Reply from Steve Akroyd, M.D. at Home Instead (East Cheshire)

Thank you very much for your review. It is our pleasure.

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Review from Margaret F (Client) published on 7 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have only been with Home Instead a short time but they have been very caring and helpful.
Reply from Steve Akroyd, M.D. at Home Instead (East Cheshire)

Thank you very much for your kind review.

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Review from Alexander B (Husband of Client) published on 7 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have had Home Instead for some considerable time now and have nothing but praise for the service provided. My wife enjoys their company and can be difficult at times but the ladies involved cope admirably.
Reply from Steve Akroyd, M.D. at Home Instead (East Cheshire)

Thank you very much for your kind review.

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Review from Nora S (Client) published on 11 August 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having used Home Instead a couple of years ago, I turned to them without hesitation and carry on now. One hour is the minimum and I especially like the check in at the start and finish. I have an excellent teams of 3 carers - coming each evening. They help with my shower, fit in odd jobs -iron, dust
etc when they have time. They are kind, professional and willing and I am happy with whoever is on duty. They check I have taken pills and eaten. I have recommended Home Instead to family and friends who now use them. A friendly chat and a cup of tea ends the visit. Congratulations on the 'Queen's Award For Enterprise'.
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Review from David H (Son of Client) published on 29 June 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In January 2015 we found ourselves trying to look after my mother who was becoming increasingly forgetful whilst fiercely independent, trying to care for my stepfather who has Alzheimer's, and both in their 90's. The house was becoming increasingly dirty, posing health issues and they were in danger
of becoming isolated. We live 250 miles away. Fortunately we found Home Instead who judged the situation perfectly. They have won her confidence and trust and have gradually been able to restore order (personal care, medication, washing and cleaning) whilst respecting their independence and allowing my mother to do as much as she can.
Reply from Kinga Stepien-Bialy, Registered Care Manager at Home Instead (East Cheshire)

Thank you very much for the lovely comments. It is our pleasure to provide the service for this family.

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Review from Lily H (Client) published on 28 April 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am extremely happy with the care I receive from the ladies who come each week they make me feel wanted.
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Review from Joanne (Niece of Client) published on 17 March 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
They have been a godsend. Always friendly and professional and going the extra mile. They have enabled my aunt to have a good quality of life in her own home for nearly four years. Now that she is in a care home with her Alzheimer's progressing and leaving her unable to walk, the carers are still visiting
her as I live nearly two hours away. They look out for her and her needs and I feel take my place whenever needed. I can't thank them enough.
Reply from Steve Akroyd, M.D. at Home Instead (East Cheshire)

Thank you very much for your kind response. It has always been a pleasure to look after your aunt and what makes this special is the support we receive from her closest relative.

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Review from Jayne L (Daughter of Client) published on 15 January 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has mixed dementia and lives in a flat half a mile form me. I first engaged Home Instead to help prepare meals for her once a day during the week as I notice she was not eating properly and losing weight. Finding 'Home Instead' initially online, I was pleased to discover how their absolute
focus is the well being of the client and the provision of tailored, quality care. Home Instead have been visiting my mother now for nearly a year. I have regular dialogue with the team and formal service reviews in place. Visits to my mother are now twice daily. I highly recommend the Home Instead service as not only do they provide a high quality service they genuinely' care' for the client.
Reply from Steve Akroyd, M.D. at Home Instead (East Cheshire)

Thank you very much for your kind words. This review means a lot to us, but more importantly, the satisfaction of the client means even more.

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Current Review Score: 9.9 (9.908)

Overview of Review Score

The Review Score of 9.9 (9.908) out of 10 for Home Instead (East Cheshire) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 15 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.908 for Home Instead (East Cheshire) is calculated as follows: ( (80 Excellents x 5) + (6 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 87 Ratings = 4.908
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (East Cheshire) is based on 15 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 Oct 2019

Overall Outstanding

  • Caring Outstanding
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (15)

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