Review from David B (Son of Client) published on 19 February 2018
Submitted via Postal Card • Report

Overall Experience

We have had the pleasure of experiencing your excellent services for over 3 years now. Dad suffered a stroke in January 2015 and mum has had Alzheimer's since 2013.

Mum and Dad now both in their mid-nineties have been delighted with the professional care from Home Instead Senior Care (East Cheshire).

The

small team of carers looking after our parents provide three nutritional meals daily and care for their every need.

We know Mum and Dad are in very safe hands and they look forward to their daily visits.

Reply from Steve Akroyd, M.D. at Home Instead (East Cheshire)

Thank you so much for your kind words.

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Review from Rod H (Husband of Client) published on 12 February 2018
Submitted via Postal Card • Report

Overall Experience

Well organised and managed.
Very efficient, responsive to suggestions, amendments to services, friendly amiable carers.
Reservations; not as creative as expected in providing interesting activities.

Reply from Steve Akroyd, M.D. at Home Instead (East Cheshire)

Thank you very much for your kind words and your thoughtful constructive criticism.

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Review from MJ W (Client) published on 7 February 2018
Submitted via Postal Card • Report

Overall Experience

Home Instead have in my reasonable experience, a superior attitude to care - meaning they are a cut above the other agencies (I've tried 5). Their carers are totally human, professional, warm, intelligent people with positivity and initiative, and many prior care companies could only provide carers

who could help with practical tasks. Home Instead's hand-picked crew can engage, encourage real creativity and social connection with my bright 92-year-old father. They run a tight ship! Highly recommended.

Reply from Steve Akroyd, M.D. at Home Instead (East Cheshire)

Thank you so much for your kind and thoughtful response.

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Review from Justine C (Power of Attorney of Client) published on 5 February 2018
Submitted via Website • Report

Overall Experience

Home Instead have gone above and beyond for my clients and I have no hesitation in recommending them to anyone that finds themselves in need of care or assistance at home.

Nothing is too much trouble.

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Review from Jim M (Son of Client) published on 5 February 2018
Submitted via Website • Report

Overall Experience

Home Instead have provided excellent support and care for my parents and have, as their name implies, enabled them to stay in their own home.

The support they give goes the extra distance.

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Review from Andrew N (Son of Client) published on 14 September 2017
Submitted via Postal Card • Report

Overall Experience

My mother has been using Home Instead for approximately 2 years. She has two visits a day morning and evening. The staff are friendly and attentive and my mother sees them as companions looking forward to the visits. We have a very good team of four people providing a lovely balance of characters.

If

there are any concerns or issues, I am contacted straight away by email or telephone. There are regular reviews. For my brother and I, it has been an excellent experience with Home Instead which would otherwise have been very difficult with a 90-year-old mother.

Reply from Kinga Stepien-Bialy, Registred Care Manager at Home Instead (East Cheshire)

Thank you very much for your kind feedback.

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Review from James R (Client) published on 7 September 2017
Submitted via Postal Card • Report

Overall Experience

I am a very independent person and at first, I was not keen on having a stranger caring for me, but now that I have had a caregiver coming to my house for 1hour every morning I am so much better off, I have a better start to every day and I am very happy with the friendly professionalism of all 3 caregivers

who come to my home, with being 3 of them they add variety to the conversation during their visits and they improve the quality of my life and a good start to each day.

I am also very impressed with the organisational ability and caring communication of all the office support staff and management, their attention to detail and ability to schedule the visits of all the caregivers every day and their excellent communication, with clients and support staff, together with the caregivers of Home Instead make me feel cared for in a better way than if I did not have this service from Home Instead.

Reply from Steve Akroyd, M.D. at Home Instead (East Cheshire)

Thank you very much for your kind review.

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Review from Beryl B (Wife of Client) published on 3 August 2017
Submitted via Postal Card • Report

Overall Experience

The Home Instead assessor visited on May 24th and explained carefully what was involved. The carers started visiting overnight 10pm - 8am for 3 nights a week to look after my husband to enable me to sleep. The ladies who came were friendly, kind and helpful. I cannot speak highly enough of them. My

husband has gone from suffering from insomnia to sleeping through the night so their help is no longer needed. His mobility is much improved so daytime help is not required. I have explained that I wouldn't hesitate to ask for help again if needed. I'm very grateful.

Reply from Steve Akroyd, M.D. at Home Instead (East Cheshire)

We thank you for your review and we are only a phone call away if you need us again.

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Review from T V (Son of Client) published on 25 April 2017
Submitted via Postal Card • Report

Overall Experience

Home Instead Senior Care (East Cheshire) have been providing excellent care and companionship to my father for the last 4 and a half years since my mother sadly passed away. Dad is now 91 and very much appreciates their twice daily visits. I highly recommend their caring, friendly and attentive service.

Reply from Steve Akroyd, M.D. at Home Instead (East Cheshire)

Thank you very much for your kind remarks.

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Review from Judith M (Client) published on 4 April 2017
Submitted via Postal Card • Report

Overall Experience

I have been using Home Instead Senior Care for over 7 years. Throughout this time the service has been consistently a very high standard. The ladies who are with me are always very punctual and professional and at the same time friendly and caring.

Reply from Steve Akroyd, M D at Home Instead (East Cheshire)

Thank you so much for your very kind review.

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Review from Elizabeth W (Daughter of Client) published on 7 March 2017
Submitted via Postal Card • Report

Overall Experience

The Home Instead care team who look after my mum are wonderful. They are caring, patient and professional. They treat mum with respect and protect her dignity. My father and I have no concerns about placing our trust in them and they have made it possible for us to continue caring for mum at home where

we know she is happy.

Reply from Steve Akroyd, M.D. at Home Instead (East Cheshire)

Thank you very much for your review. It is our pleasure.

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Review from Margaret F (Client) published on 7 March 2017
Submitted via Postal Card • Report

Overall Experience

I have only been with Home Instead a short time but they have been very caring and helpful.

Reply from Steve Akroyd, M.D. at Home Instead (East Cheshire)

Thank you very much for your kind review.

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Review from Alexander B (Husband of Client) published on 7 March 2017
Submitted via Postal Card • Report

Overall Experience

I have had Home Instead for some considerable time now and have nothing but praise for the service provided. My wife enjoys their company and can be difficult at times but the ladies involved cope admirably.

Reply from Steve Akroyd, M.D. at Home Instead (East Cheshire)

Thank you very much for your kind review.

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Review from Nora S (Client) published on 11 August 2016
Submitted via Postal Card • Report

Overall Experience

Having used Home Instead a couple of years ago, I turned to them without hesitation and carry on now. One hour is the minimum and I especially like the check in at the start and finish. I have an excellent teams of 3 carers - coming each evening. They help with my shower, fit in odd jobs -iron, dust

etc when they have time. They are kind, professional and willing and I am happy with whoever is on duty. They check I have taken pills and eaten. I have recommended Home Instead to family and friends who now use them. A friendly chat and a cup of tea ends the visit. Congratulations on the 'Queen's Award For Enterprise'.

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Review from David H (Son of Client) published on 29 June 2016
Submitted via Postal Card • Report

Overall Experience

In January 2015 we found ourselves trying to look after my mother who was becoming increasingly forgetful whilst fiercely independent, trying to care for my stepfather who has Alzheimer's, and both in their 90's. The house was becoming increasingly dirty, posing health issues and they were in danger

of becoming isolated. We live 250 miles away. Fortunately we found Home Instead who judged the situation perfectly. They have won her confidence and trust and have gradually been able to restore order (personal care, medication, washing and cleaning) whilst respecting their independence and allowing my mother to do as much as she can.

Reply from Kinga Stepien-Bialy, Registered Care Manager at Home Instead (East Cheshire)

Thank you very much for the lovely comments. It is our pleasure to provide the service for this family.

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Review from Lily H (Client) published on 28 April 2016
Submitted via Postal Card • Report

Overall Experience

I am extremely happy with the care I receive from the ladies who come each week they make me feel wanted.

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Review from Joanne (Niece of Client) published on 17 March 2016
Submitted via Postal Card • Report

Overall Experience

They have been a godsend. Always friendly and professional and going the extra mile. They have enabled my aunt to have a good quality of life in her own home for nearly four years. Now that she is in a care home with her Alzheimer's progressing and leaving her unable to walk, the carers are still visiting

her as I live nearly two hours away. They look out for her and her needs and I feel take my place whenever needed. I can't thank them enough.

Reply from Steve Akroyd, M.D. at Home Instead (East Cheshire)

Thank you very much for your kind response. It has always been a pleasure to look after your aunt and what makes this special is the support we receive from her closest relative.

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Review from Jayne L (Daughter of Client) published on 15 January 2016
Submitted via Postal Card • Report

Overall Experience

My mother has mixed dementia and lives in a flat half a mile form me. I first engaged Home Instead to help prepare meals for her once a day during the week as I notice she was not eating properly and losing weight. Finding 'Home Instead' initially online, I was pleased to discover how their absolute

focus is the well being of the client and the provision of tailored, quality care. Home Instead have been visiting my mother now for nearly a year. I have regular dialogue with the team and formal service reviews in place. Visits to my mother are now twice daily. I highly recommend the Home Instead service as not only do they provide a high quality service they genuinely' care' for the client.

Reply from Steve Akroyd, M.D. at Home Instead (East Cheshire)

Thank you very much for your kind words. This review means a lot to us, but more importantly, the satisfaction of the client means even more.

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Home Instead (East Cheshire)

Care Provided by Home Instead (East Cheshire)

Good to Know

Funding & Fees Guide for Home Instead (East Cheshire)