Home Instead Gloucester and The Forest of Dean

Corinium House, Barnwood Point, Corinium Avenue, Gloucester GL4 3HX
Review Us
9.9 42 Reviews
  • Home Instead Gloucester and The Forest of Dean, Gloucester
The mission of Home Instead Gloucester and The Forest of Dean is to change the face of ageing by providing dignified, reliable and relationship-led care to support people to continue to live independently in their own homes.

They provide tailored home care services for the client's needs, offering personalised care plans to help individuals achieve their care and wellbeing goals.

They always go the extra mile to ensure they offer the perfect, personalised solution from their experienced range of home care services from companionship to live-in care.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

Our fees are based on the level and complexity of support needed.
Our support is bespoke to the individual seeking care so the fee would be based on an obligation-free consultation.
Please contact us to learn more about the services we provide.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Deepak Pillai (Director)

Admission Criteria

  • No medical care provided

Home Instead Gloucester and The Forest of Dean Reviews (42)

Total of 42, showing 1-20
9.9

Home Instead Gloucester and The Forest of Dean has a Review Score of 9.9 (9.855) out of 10, based on 13 reviews in the last 2 years. Over all time Home Instead Gloucester and The Forest of Dean has 42 reviews.

Overall Experience

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Date Published

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Review from Brian P (Husband of Client) published on 22 August 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A little apprehension initially quickly dispelled. Can only be complimentary about the service we have received.

Reply from Tamika Chare, Marketing coordinator at Home Instead Gloucester and The Forest of Dean

Thank you so much for your kind words.We truly appreciate you sharing your experience. It's completely natural to feel a little apprehensive when receiving care at first, and we're so glad to hear that those worries were quickly put to rest. Your compliments mean a great deal to our team, and we're honoured to support your loved one.

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Review from Duncan E (Son of Client) published on 22 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead Gloucester provided care services for my mother for six months. The standard of care and the supporting administrative services were excellent. The careers provided the care service we wanted but also took time to chat to Mum, which was very important in terms of her general wellbeing.
Would certainly recommend Home Instead.

Reply from Tamika Chare, Marketing coordinator at Home Instead Gloucester and The Forest of Dean

Thank you so much for your kind words and for taking the time to share your experience. It's wonderful to hear that our care team not only met your expectations but also made meaningful connections that contributed to your mother's overall wellbeing. Building those personal relationships is at the heart of what we do. Your recommendation means a great deal to us and our dedicated Care Professionals. Wishing your mother all the very best.

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Review from P W (Client) assisted by family/friend published on 17 July 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Not all carers are as equally confident or competent, but overall level of care is satisfactory.

Reply from Tamika Chare, Marketing coordinator at Home Instead Gloucester and The Forest of Dean

Thank you for taking the time to share your feedback. We truly appreciate your honesty and are glad to hear that, overall, the level of care has been satisfactory.We also take your comments regarding the confidence and competence of all carers very seriously. Ensuring consistency and high standards across our team is a top priority, and your input will help us continue to improve. If there are specific concerns you'd like to discuss further, we'd be grateful for the opportunity to connect with you directly.Thank you again for your valuable feedback and for trusting us with your husband's care.

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Review from Natalie C (Daughter of Client) published on 10 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Exactly what you would hope for. Everyone has been thoughtful, kind and very professional. The manager who came for the initial visit spent time getting to know my dad before appointing his carer. She was absolutely spot-on, my dad thinks she is brilliant. We have just had a review with both the carer
and another manager, and we had them both in tears as we described what a difference they had made to my dad's life since leaving hospital as he had been really struggling. They actually do care.
We are both so grateful.

Reply from Tamika Chare, Marketing coordinator at Home Instead Gloucester and The Forest of Dean

Thank you so much for your kind words, it truly means the world to us to hear how much of a difference our team has made in your dad's life. We're so glad to hear that the connection between your dad and his Care Professional has been such a positive one. Your kind feedback is a powerful reminder of why we do what we do. We'll be sure to share your message with the entire team; it will mean so much to them. Thank you again for your trust and for allowing us to be part of your dad's journey.

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Review from Sarah H (Daughter of Client) published on 7 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead carers looked after my father in his own home for 9 months while my mother was still alive, and then with more comprehensive care more recently until he had to go into a care home on a permanent basis.
The team of carers looking after him have been absolutely wonderful, really working
with my family to support my father in any way they could both physically and emotionally, during his changing health conditions.
The managers/ admin staff communicated very well and were very flexible as my father's needs changed.

Reply from Tamika Chare, Marketing coordinator at Home Instead Gloucester and The Forest of Dean

Thank you so much for your kind and heartfelt words. It means a great deal to our entire team to know that we were able to support your father, and your family, through such an important time in his life. We're truly honoured to have been part of his care journey, both while your mother was with him and in the more recent months. We wish him all the best in his new home.

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Review from L S (Daughter of Client) published on 28 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Professional, compassionate and accommodating. My mother was able to continue living in her own home for a year longer than anticipated, before moving into care, thanks to the support and companionship provided by the small team of carers specifically allocated to her. I was particularly grateful
to them for continuously appraising me of all her care and health needs and for coming to her rescue out of hours on more than one occasion in the event of minor "emergencies".

Reply from Tamika Chare, Marketing coordinator at Home Instead Gloucester and The Forest of Dean

Thank you for your kind words; they mean so much to the team. We wish your mother all the best in her new environment, and it has been a pleasure supporting her.

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Review from Shirley M (Daughter-in-law of Client) published on 28 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care manager came out twice to discuss provision of support for my father in law, once when we were there and again when he asked her to go back for further discussion.
She was patient and kind, explaining what could be provided and all with care and also a sense of humour.

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Review from Alison H (Daughter of Client) published on 14 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What an incredible team of people you are and we are so thankful that you came into our lives when we needed you the most. We will forever sing your praises to those who now need you and what you can do to help those who need you now.

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Review from Angela G (Niece of Client) published on 7 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have had a very good experience with Home Instead in dealing with the carers who came to help my uncle. From the start, they were warm, friendly and caring. My uncle felt comfortable with them and we were very happy with the help they gave him.

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Review from Ian G (Relative of Client) published on 11 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All carers bring friendly, professional and outstanding service, always with a smile and really bond with the client. They arrive when scheduled and make sure that all medication is taken and daily food is prepared.

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Review from Catherine B (Daughter of Client) published on 14 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The whole team were excellent from the admin staff right through to the carers. Response times were good, I felt that they worked hard to get to know Mum as a person, and they were proactive in all areas. I would thoroughly recommend them.

Reply from Deepak Pillai, Director at Home Instead Gloucester and The Forest of Dean

Thank you for your kind words. It has been an absolute pleasure supporting Mum and getting to know her. We hope she is settled and comfortable in her new environment. Best wishes from the team.

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Review from Lyn P (Daughter of Client) published on 18 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum and her partner were very well looked after daily whilst he was still alive, coping with mum's reluctance to have them in the house with tact and compassion. Once mum was left alone Home Instead provided a wonderful live-in carer to look after her every need. Communication between all the carers
and myself was excellent and their regular reports provided real peace of mind. They sorted various issues, including collecting missing prescriptions which should have been delivered. I would have no hesitation in recommending Home Instead to anyone considering either daily help or live-in care.

Reply from Tamika Chare, Marketing Coordinator at Home Instead Gloucester and The Forest of Dean

Thank you for your kind words, they mean a lot to the team who have found it a pleasure to support your mum and her partner.

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Review from Guy N (Son of Client) published on 14 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was initially very reluctant to agree to carers supporting him in his home when our step-mum had to be admitted to hospital for end-of-life care. However, he was soon singing the praises of his wonderful carers and the family gained tremendous peace of mind knowing that he was being regularly
looked on and that his care needs were being met. On several occasions, staff from Home Instead went over and above their contractual obligations (for example, staying with him for several hours before paramedics arrived after a fall). I have no hesitation in recommending the team at Home Instead.

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Review from S B (Client) published on 4 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I came out of hospital and was met at my own home by one of the team, this was very comforting and thoughtful.
I feel I got to know each member of my team well and they got to know my routine and the way I wished tasks to be undertaken.

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Review from S P (Wife of Client) published on 27 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers and staff are excellent all very helpful and very caring always there to listen if any problems occur. I would definitely recommend Home Instead.

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Review from Debbie B (Wife of Client) published on 22 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All of the team at Home Instead Gloucester and The Forest of Dean are professional, caring, supportive and just make a huge difference to our lives. I am the full-time carer for my husband living with Alzheimer's disease and they enable me to keep going in that role by facilitating the breaks I need.
The carers are wonderful with my husband, always making him laugh but also supporting him in his needs - Companionship and practical skills. In addition, they see and do jobs to help me in the home. The team in the office are always available and communicates well with me and each other so there's always clarity. Basically, they're brilliant, I can't recommend them highly enough!

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Review from Elizabeth S (Wife of Client) published on 19 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone from Home Instead Gloucester and The Forest of Dean has been kind, professional and efficient. They have become friends and we are very fond of them. They take the trouble to walk with my husband and to engage him in conversation either with the newspapers or photograph albums.

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Review from J M (Son of Client) published on 2 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you for your personal and highly professional service. All the carers were confident, caring and good-natured. This service provided a valuable addition to my mother's care during this time. With warm thanks.

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Review from J G (Daughter of Client) published on 12 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead gave me great confidence and peace of mind from the very first meeting we had. They offer a professional and flexible service and are always very helpful and supportive. Mum is always treated with kindness and respect and has a great relationship with her carers. I cannot recommend them
highly enough.

Reply from Deepak Pillai, Director at Home Instead Gloucester and The Forest of Dean

A big thanks for your kind words from the whole team of Gloucester

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Review from B C (Daughter of Client) published on 15 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can thoroughly recommend the professional service and amazing level of care provided to my father by Home Instead. From our initial contact to the day of my father’s death, the staff supported us every step of the way. All care was provided with dignity and respect, with my father's needs and wishes
guiding every intervention. Nothing was too much trouble. Care was flexible and immediately stepped up to accommodate his deteriorating health. The carers were completely reliable, arrived when they said they would and attended to his every need. They quickly developed a rapport with us as a family and put us all at ease.
As a healthcare professional, I work alongside lots of care agencies in another part of the country and I can confidently say that I have never experienced an agency as good as Home Instead.

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Current Review Score: 9.9 (9.855)

Overview of Review Score

The Review Score of 9.9 (9.855) out of 10 for Home Instead Gloucester and The Forest of Dean is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.855 for Home Instead Gloucester and The Forest of Dean is calculated as follows: ( (67 Excellents x 5) + (7 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 76 Ratings = 4.855

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead Gloucester and The Forest of Dean is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Oct 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (12)

Meet the Team (4)

Deepak

Deepak

Job Title: Director

Joined: 2020

Deepak chose to channel his energy and passion into positively impacting the community when he opened the Gloucester and Forest of Dean office in 2020. He finds providing a reliable, professional and relationship-led home care service truly fulfilling.


After an exciting and enriching corporate career, Deepak was looking for a rewarding opportunity where he could dedicate his time to giving back to the local community. Home Instead Gloucester and the Forest of Dean was created in 2020 by Deepak to support local clients to remain independent and safe in the comfort of their own homes.


Deepak is passionate about engaging and empowering the right people to support our clients and ensures they are provided with the suitable training, experience and education opportunities to help them to flourish within care.

Lizzie

Lizzie

Job Title: Care Manager

Joined: 2023

After a close family bereavement, Lizzie wanted to give back to the community and support others living in their own homes for as long as possible. Lizzie is passionate about making a difference to someone’s day and going above and beyond in providing the best care possible.


Lizzie started working for Home Instead Gloucester and The Forest of Dean as a part-time Care Professional in 2023. She soon realised that home care was a passion she wanted to follow and quickly became a full-time Care Professional, before taking up a recruitment and community engagement role.


When the opportunity for Care Manager at Home Instead Gloucester and The Forest of Dean became available, Lizzie was excited to continue her home care journey in a new role where she continues to make a positive impact by supporting her dedicated team, clients and local community.

Joanna

Joanna

Job Title: Admin

Joined: 2021

Joanna has worked in care for 14 years. Her initial career aspirations were in the hospitality industry, where she studied up to a degree level and worked up to a managerial level in hotels and pubs. She decided to retrain after experiencing a loved one receiving home care.


Joanna has worked in the care sector for 14 years in care companies and as a private PA. Although Joanna’s initial career aspirations had been in the hospitality industry, where she studied up to degree level and worked up to managerial level in both hotels and pubs, following the experiences of a family member who was receiving care in the community decided to retrain. She finds care incredibly rewarding and is motivated by having a role that allows her to go the extra mile to brighten someone's day.


Joanna is passionate about providing consistent, high-quality home care to the local Gloucester and Forest of Dean area. Having worked for some years as a Personal Assistant, she knows the difference that having a dedicated and reliable care team can make to clients who wish to continue to live in the comfort of their own homes.

Tamika

Tamika

Job Title: Office and Marketing Coordinator

Joined: 2021

Tamika joined Home Instead Gloucester and The Forest of Dean to have an opportunity to make a difference to people's lives in the local community. Tamika is passionate about enabling people to live their lives to the full and maintain their independence.


Tamika started her career in marketing, and after lockdow,n decided she wanted to make a change into a career that was more fulfilling and rewarding. She joined Home Instead Gloucester and The Forest of Dean to have an opportunity to make a difference to people's lives in the local community.


Tamika enjoys the variety that a career in care offers - no two days are ever the same! Her professional and personal experiences allow her to support clients to live their lives to the full from the comfort and safety of their own homes, and she is passionate about enabling people to maintain their independence.

Frequently Asked Questions about Home Instead Gloucester and The Forest of Dean

What Type of Services does Home Instead Gloucester and The Forest of Dean offer?

Home Instead Gloucester and The Forest of Dean offers Home Care.

How many Carers does Home Instead Gloucester and The Forest of Dean employ?

Home Instead Gloucester and The Forest of Dean employs 25 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead Gloucester and The Forest of Dean to verify any information. View our terms and conditions. Home Instead Gloucester and The Forest of Dean has an Enhanced Service - more info.