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Home Instead Gloucester and The Forest of Dean has a Review Score of 9.9 (9.855) out of 10, based on 13 reviews in the last 2 years. Over all time Home Instead Gloucester and The Forest of Dean has 42 reviews.
Review from M W (Client) published on 28 October 2020
Submitted via Postal Card •
Report
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Sally C (Daughter of Client) published on 2 October 2020
Submitted via Website •
Report
Reply from Deepak Pillai, Director at Home Instead Gloucester and The Forest of Dean
Thank you for leaving a review and mentioning our focus on continuity by ensuring the same Caregiver. We are proud to be a client-centric care provider and so the team here at Home Instead Gloucestershire is always thrilled to hear a compliment from a happy family member. And our Caregivers would be delighted to see your feedback and as always is a great motivation for them to keep delivering great care.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
The Review Score of 9.9 (9.855) out of 10 for Home Instead Gloucester and The Forest of Dean is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 13 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.855 for Home Instead Gloucester and The Forest of Dean is calculated as follows: ( (67 Excellents x 5) + (7 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 76 Ratings = 4.855
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Home Instead Gloucester and The Forest of Dean is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 5 Oct 2021
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Job Title: Director
Joined: 2020
Deepak chose to channel his energy and passion into positively impacting the community when he opened the Gloucester and Forest of Dean office in 2020. He finds providing a reliable, professional and relationship-led home care service truly fulfilling.
After an exciting and enriching corporate career, Deepak was looking for a rewarding opportunity where he could dedicate his time to giving back to the local community. Home Instead Gloucester and the Forest of Dean was created in 2020 by Deepak to support local clients to remain independent and safe in the comfort of their own homes.
Deepak is passionate about engaging and empowering the right people to support our clients and ensures they are provided with the suitable training, experience and education opportunities to help them to flourish within care.
Job Title: Care Manager
Joined: 2023
After a close family bereavement, Lizzie wanted to give back to the community and support others living in their own homes for as long as possible. Lizzie is passionate about making a difference to someone’s day and going above and beyond in providing the best care possible.
Lizzie started working for Home Instead Gloucester and The Forest of Dean as a part-time Care Professional in 2023. She soon realised that home care was a passion she wanted to follow and quickly became a full-time Care Professional, before taking up a recruitment and community engagement role.
When the opportunity for Care Manager at Home Instead Gloucester and The Forest of Dean became available, Lizzie was excited to continue her home care journey in a new role where she continues to make a positive impact by supporting her dedicated team, clients and local community.
Job Title: Admin
Joined: 2021
Joanna has worked in care for 14 years. Her initial career aspirations were in the hospitality industry, where she studied up to a degree level and worked up to a managerial level in hotels and pubs. She decided to retrain after experiencing a loved one receiving home care.
Joanna has worked in the care sector for 14 years in care companies and as a private PA. Although Joanna’s initial career aspirations had been in the hospitality industry, where she studied up to degree level and worked up to managerial level in both hotels and pubs, following the experiences of a family member who was receiving care in the community decided to retrain. She finds care incredibly rewarding and is motivated by having a role that allows her to go the extra mile to brighten someone's day.
Joanna is passionate about providing consistent, high-quality home care to the local Gloucester and Forest of Dean area. Having worked for some years as a Personal Assistant, she knows the difference that having a dedicated and reliable care team can make to clients who wish to continue to live in the comfort of their own homes.
Job Title: Office and Marketing Coordinator
Joined: 2021
Tamika joined Home Instead Gloucester and The Forest of Dean to have an opportunity to make a difference to people's lives in the local community. Tamika is passionate about enabling people to live their lives to the full and maintain their independence.
Tamika started her career in marketing, and after lockdow,n decided she wanted to make a change into a career that was more fulfilling and rewarding. She joined Home Instead Gloucester and The Forest of Dean to have an opportunity to make a difference to people's lives in the local community.
Tamika enjoys the variety that a career in care offers - no two days are ever the same! Her professional and personal experiences allow her to support clients to live their lives to the full from the comfort and safety of their own homes, and she is passionate about enabling people to maintain their independence.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead Gloucester and The Forest of Dean to verify any information. View our terms and conditions. Home Instead Gloucester and The Forest of Dean has an Enhanced Service - more info.