Home Instead (Stroud & South Cotswolds)

Suite 11, Westend Offices, Westend, Stonehouse, GL10 3SL
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9.5 5 Reviews
  • Home Instead (Stroud & South Cotswolds), Stonehouse
Home Instead (Stroud & South Cotswolds) provides a range of care services to people in the comfort of their own homes. Being able to live at home can be a real comfort in an older person's life, and Home Instead takes pride in helping its clients lead comfortable and confident lives.

Home Instead's CAREgivers have the compassion and training to ensure each client receives the care they require and work hard to build up trust and friendship.

All care provided is tailored to fit around the needs and preferences of each individual, ranging from personal care, respite, companionship, housekeeping and live-in care.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • Adult Home Care (18+)
  • Respite Care

Personal Care & Household Services

  • Washing & Dressing
  • Domestic Services / Home Help
  • Cleaning Service
  • Companionship
  • Food Preparation & Serving
  • Sit in Service

Other Care Provided

  • Older Person Care
  • Dementia
  • Palliative / End of Life Care
  • Mental Health Condition
  • Physical Disability

Funding & Fees

Available on Request

Good to Know

Group/Owner

Person in charge

  • Leanne Wimborn (Manager)

Home Instead (Stroud & South Cotswolds) Reviews (5)

9.5

Home Instead (Stroud & South Cotswolds) has a Review Score of 9.5 (9.500) out of 10, based on 5 reviews in the last 2 years. Over all time Home Instead (Stroud & South Cotswolds) has 5 reviews.

Overall Experience

  • 5
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Date Published

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Review from J D (Client) assisted by family/friend published on 8 August 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I started using Home Instead in January after a serious health incident, and their support has been outstanding. The carers are reliable, timely, and genuinely helpful, what makes the biggest difference is how friendly and warm they are. I feel more like a family member than a client. They tailor their
approach to my comfort level, engaging in activities that support both my physical and mental recovery, their presence brings, structure to my day and helps me pace myself, which is essential as I recover from a severe stroke. Having a variety of carers is incredibly beneficial as each person brings diversity which is vital for my social interaction. Overall, Home Instead has provided companionship, consistency, and a sense of normality, as well as care.

Reply from Leanne Wimborn, Registered Care Manager at Home Instead (Stroud & South Cotswolds)

Thank you so much for your kind words. As the Registered Manager, it truly means a great deal to read your feedback. It reflects the dedication and compassion our care professionals consistently provide to our clients, and I'm incredibly proud of the team for the support they deliver every day.

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Treated with Dignity

Value for Money

Review from Chris M (Nephew of Client) published on 13 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead looked after my aunt with a level of care and dedication that you would be hard pushed to find elsewhere. They dedicated their time to ensuring she could remain at home, cooking, cleaning and doing anything required to ensure she lived in a dignified way. When the time came for her to leave
us, you could see that the team who cared for her were visibly upset. That loving and caring environment is what makes Home Instead top class. Thanks.

Reply from Leanne Wimborn, Registered Care Manager at Home Instead (Stroud & South Cotswolds)

Thank you for your kind words about Home Instead and the care professionals. We're delighted to hear that our team could provide the care and support your Auntie needed. Your feedback is invaluable and reaffirms our commitment to compassionate and professional care.

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Review from Vivienne C (Sister of Client) published on 30 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment I contacted Home Instead on the phone, I was confident I had made the right choice. A first meeting was made to suit my travel arrangements, everything was explained fully and our needs and requests were readily met. The carers who came to help my sister were without fail friendly, helpful
and very professional. Even though their help covered quite a short time, all the carers became more like friends to my sister. I felt that they all understood the background to her illness and showed a real understanding about her needs and how best to fulfil them and care for her in a thoughtful and understanding way.
For me, my niece and other sisters, Home Instead gave us a sense of support and shared responsibility at a time when we were worried and concerned about our sister's health. I really cannot praise everyone too highly and thoroughly recommend Home Instead to everyone.

Reply from Laura Goodridge, Group Chief Operating Officer at Home Instead (Stroud & South Cotswolds)

Thank you for your kind words and heartfelt recommendation. We're delighted to hear that our team could provide the care and support your family needed during such a crucial time. Your feedback is invaluable and reaffirms our commitment to compassionate and professional care.

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Value for Money

Review from D R published on 1 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Service very good, any minor queries are resolved quickly.

Reply from Leanne Wimborn, Registered Care Manager at Home Instead (Stroud & South Cotswolds)

Thank you for the review, It is so lovely to see that you are happy with the care you are receiving from the care professionals and I'm very glad to see that any minor queries are being resolved quickly.

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Management

Treated with Dignity

Value for Money

Review from Richard R (Husband of Client) published on 29 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been receiving care from Home Instead for over two and a half years. During that time, I have built up a good relationship with a variety of carers. All have been professional and caring in a situation that has complex needs, as my wife is in the advanced stages of Alzheimer's.
On the administrative
side, carers who run the office have always been flexible and responsive to a situation that has required adaptation over time.
We have been fortunate to find a caring agency that has responded so personally to our needs.

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Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.5 (9.500)

Overview of Review Score

The Review Score of 9.5 (9.500) out of 10 for Home Instead (Stroud & South Cotswolds) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Home Instead (Stroud & South Cotswolds) is calculated as follows: ( (30 Excellents x 5) ) ÷ 30 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Stroud & South Cotswolds) is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (9)

Meet the Team (2)

Mark

Mark Hamer

Job Title: Managing Director

I was inspired to get involved with Care at Home after watching my Grandmother decline so quickly after going into what was supposed to be one of the UK’s very best Residential Homes. She did not want to leave her home and I know that if Home Instead had existed in those days her final years would have been joyful.


After over 10 years operating in Gloucestershire, Worcestershire and Warwickshire, serving hundreds of clients, I know the quality we bring to people who choose care at home in Stroud and the South Cotswolds and that, simply, is down to the quality and compassion of the CAREGivers we choose and train. In Gloucestershire and Worcestershire we were the first Home Care Agencies to be rated ‘Outstanding’ by the Care Quality Commission.


My particular passion in care is for people with Alzheimer’s and Dementia - my Mum had Alzheimer’s so I witnessed first hand the effects on her and my family and the benefits of great care at home from the same team of people she got to see every day. I hold a degree in dementia studies and my senior leadership teams receive training up to MA level from the University of Worcester so that we can keep innovating in this area of care.


We are pleased to have been recognised by Industry watchdog LaingBuisson as the UK’s No.1 quality Home Care Agency, and hold the Queens Award for Enterprise for Innovation in dementia care.


I live in Gloucestershire with my wife and teenage twins and love being in the countryside - particularly enjoying the fantastic pubs and great food we have in the area.

Stacy

Stacy Cole

Job Title: Registered Manager

I was passionate about looking after people and my first career was as a Nursing Assistant specialising in care for older people and those with dementia.


Throughout my career, as I moved into Management I have believed that the quality of care delivered to a client depends on the compassion and genuinely caring nature of the staff, and if you don’t make the grade you will not be working for me!


I was appointed as a Care Quality Commission Registered Manager in 2017 and have continued with my training and qualifications as I believe that we need to constantly be aware of best practice and how to implement it to benefit our Clients.


I have lived in this area all my life and my home is just a few miles from our Stonehouse offices. I live with my husband and young son and when time permits I love nothing more than to get out riding in our beautiful countryside.

Frequently Asked Questions about Home Instead (Stroud & South Cotswolds)

What Type of Services does Home Instead (Stroud & South Cotswolds) offer?

Home Instead (Stroud & South Cotswolds) offers Home Care.

How many Carers does Home Instead (Stroud & South Cotswolds) employ?

Home Instead (Stroud & South Cotswolds) employs 12 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Stroud & South Cotswolds) to verify any information. View our terms and conditions. Home Instead (Stroud & South Cotswolds) has an Enhanced Service - more info.