Home Instead (Hereford)

The service has never let us down; is flexible to our changing circumstances, so that extra hours are there when we need them. Most notably, they recently responded instantly when one of us was suddenly 'blue lighted' to hospital, and alerted our carer, who arrived with great speed. She was able to take over, giving calm and skilled support, and liaising with the office, so that one or other of our carers provided all the cover we needed over a fraught 24 hour period. We could not have coped.

Home Instead in Hereford have been brilliant - not only in the excellent care they are giving my mum, but also in how they have advocated for her and supported our family.

The first two weeks after my mum was discharged from hospital were extremely worrying and exhausting, and Natalie at Home Instead guided me through every step with reassurance and professionalism.

Even over the weekend, before any formal care had started and our family were providing 24/7 support, Home Instead Hereford were there for us. They kept me grounded and then pulled out all the stops to make sure Mum had the care plan she desperately needed.

I cannot recommend Home Instead Hereford highly enough - their compassion, reliability, and commitment have made an enormous difference to my mum's recovery and to our family's peace of mind.

All the staff are professional, friendly, kind, considerate & caring and I am completely comfortable & satisfied with their visits.

We have been using Home Instead to support our mother, who has early onset Alzheimer's, for the past 3 years. We can't speak more highly about the support she has received from her amazing team of carers who have helped her stay as as independent as possible and continue to find joy in her day to day life. Communication has always been excellent from the management team (thanks to them) as her care needs have evolved over the years. We are very grateful to have found an agency and carers we can trust which allows us to focus on spending quality time with our Mum as a family, rather than worrying about her day to day needs and admin. Thank you again to the whole team!

I have used Home Instead to help with the ongoing care of my Brother , all the carers are really good with him and always on time .

Finding an agency to help with the care of my brother hasn't been easy but I do believe Home Instead are a good fit .

Many Thanks

Thank you to the Hereford Home Instead team for the support given to our family for the last five years - first to our father before he had a stroke and passed away, and then to our mother as she adapted to widowhood and gradually deteriorated mentally and physically. With your help Mum managed to extend her time in her own home to its full extent, giving her the independence that she wanted. We were impressed by your engagement with the family, your helpful advice to us and your ability to adapt the level of care according to Mum's changing needs. Many, many thanks to you all.

The HI team in general have been supportive and patient with my aunt and we are very grateful that she has this service in place.

Thanks to you all

My 92 year old father always wanted to stay at home as long as possible.

Home Instead provided him with an excellent care package which allowed him to extend his stay at home by a further 18 months. We were provided with a service that adapted over this period to cater for dad's changing requirements. It was a real team service from the staff in the office to the carers who provided very kind care.

I cannot recommend their services too highly and am very grateful for all the help and support we received.

Thank you.

Home Instead team have been wonderful, our brother's care has been a positive turning point for us and most importantly our brother. The support and kindness shown are 5 stars. Home Instead put our brother at the centre of his care plan, he is happy and loves the interaction with the care team. While we know his medication etc is done and he always has a reliable team caring for all his needs.

I'm beyond impressed with the support from Home Instead, the carer is fantastic, and flexible when I request changes to visits etc. I've even managed to go on holiday & support has been excellent in my absence. I can't praise the team highly enough.

When I needed help I didn’t have to wait until the next day for hospital transport to get home because two carers arrived from Home Instead that morning to collect me. I don’t need much help now but what they provide is invaluable, e.g. changing bed linen, getting me a meal now and then, emergency shopping when I’ve forgotten something on the supermarket order, washing up or whatever needs doing, getting me out into the country on a fine day (my eyesight prevents me from driving), I could go on and on. Always friendly, always on time (or a warning call from Head Office if delayed more than 10 minutes), always professional, I can’t recommend them too highly.

My husband is severely disabled, with complex needs, and it's been difficult to find a care company who could give him the necessary standard of care. Home Instead are an absolute delight. The carers are extremely kind and friendly, highly competent and well-trained in all aspects of his care. The company are very approachable and supportive of both our needs.

One phrase from our first 'assessment' has always stuck with me and when recommending to others it is the phrase that always convinces them. Having explained how hard it had been for me to do cleaning, shopping, and personal and emotional care on my own, a particular staff member said 'Leave that to us; we will do all that so you can go back to being his daughter' and that is what it has meant to me. My time with Dad is less stressful, we have laughs and good times and that is thanks in large part to the Home Instead team.

We have had five extra months together, thanks.

Home Instead have been providing care to my mum for 3 years. The carers have been of an excellent standard and are prepared to turn their hand to anything that needs doing, not just personal care. They turn up on time and my mum has a small team of regular carers and is not bombarded with lots of different faces (as happens with some other care agencies). The carers respect my mum’s dignity but they all seem to have a good sense of humour, which my mum enjoys. The app which records case notes of each visit and the rota (of which carer is due to visit for the next week), is particularly useful and reassuring to me as I live a long way away from my mum. I have no hesitation in recommending Home Instead.

With my grandad passing away, and Nan having health problems herself we knew that external help would be needed not only to help keep on top of the household jobs but for emotional support for her also. We are so glad we chose Home Instead as the company for her. Not only are the care professionals understanding, supportive and caring but little things get done without even having to ask them. Nan looks forward to the days they come not only for household jobs but also to have a friendly face to chat with. All of us have seen such a change in her positivity and we are forever grateful for her care team providing that. She has the chance to get out of the house without worrying about one of us being there which is lovely for her. We couldn’t have chosen a better team for her, she thanks them very much for everything they do for her.

When I had to find a care agency it was a daunting task but I am so glad I found Home Instead. The carers were outstanding and their commitment and kindness shown to my mother and family in what was a very difficult time for us was outstanding. I particularly liked the fact that I had an app on my phone and they recorded every little detail so I was able to see how my mother was doing at any time. Thank you to all involved in my mother’s care.

‘The team’ have been an absolute success; I can not speak highly enough of them. They are professional, caring with dignity always, sympathetic, interacting beautifully with both my mother and Grandmother (lots of laughter). They are an absolute pleasure to have in the home and have bought so much peace of mind for the family. A huge thank you to all the girls (ladies) for taking such care of my amazing grandmother and the lovely ladies in the office who are always so friendly and efficient.