What Type of Services does Home Instead (Hereford) offer?

Home Instead (Hereford) offers Home Care.

How many Carers does Home Instead (Hereford) employ?

Home Instead (Hereford) employs 75 carers.

Home Instead (Hereford), Rural Enterprise Centre, Vincent Carey Road, Hereford, Herefordshire HR2 6FE

Review from Robin T (Client) published on 11 September 2025 Submitted via Website • Report

Overall Experience

I suffer from multiple sclerosis and have mobility issues which limit my ability to care for myself.
I have had carers attending to me for the last month. 2 ladies visit each morning at 10am & assist me getting out of bed, washing, dressing & transferring to my wheelchair.
This assistance is invaluable

to both myself & my wife.
All the staff are professional, friendly, kind, considerate & caring and I am completely comfortable & satisfied with their visits.

Reply from Andrew Wood, Director & Owner at Home Instead (Hereford)

Thank you, for taking the time and trouble to write this Outstanding review, for which we are hugely grateful. We work very hard indeed on not taking anything away from your independence but simply…read more

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Review from Mitchell H (Son of Client) published on 26 August 2025 Submitted via Website • Report

Overall Experience

We have been using Home Instead to support our mother, who has early onset Alzheimer's, for the past 3 years. We can't speak more highly about the support she has received from her amazing team of carers who have helped her stay as as independent as possible and continue to find joy in her day to day

life. Communication has always been excellent from the management team (thanks to them) as her care needs have evolved over the years. We are very grateful to have found an agency and carers we can trust which allows us to focus on spending quality time with our Mum as a family, rather than worrying about her day to day needs and admin. Thank you again to the whole team!

Reply from Andrew Wood, Director & Owner at Home Instead (Hereford)

Your mother is truly dear to many of us, and early-onset dementia, whilst a cruel disease, presents a situation where we are able to support Mum, who is fit and active, with a dog to walk, in doing…read more

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Review from Glen G (Brother of Client) published on 4 June 2025 Submitted via Website • Report

Overall Experience

I have used Home Instead to help with the ongoing care of my Brother , all the carers are really good with him and always on time .

Finding an agency to help with the care of my brother hasn't been easy but I do believe Home Instead are a good fit .

Many Thanks

Reply from Andrew Wood, Director & Owner at Home Instead (Hereford)

Thank you so much for your review and this support is particularly complex and intensive where we know attention to detail is hugely important and life-changing for your brother. We review care needs…read more

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Review from P F (Daughter of Client) published on 30 May 2025 Submitted via Website • Report

Overall Experience

Thank you to the Hereford Home Instead team for the support given to our family for the last five years - first to our father before he had a stroke and passed away, and then to our mother as she adapted to widowhood and gradually deteriorated mentally and physically. With your help Mum managed to extend

her time in her own home to its full extent, giving her the independence that she wanted. We were impressed by your engagement with the family, your helpful advice to us and your ability to adapt the level of care according to Mum's changing needs. Many, many thanks to you all.

Reply from Andrew Wood, Director & Owner at Home Instead (Hereford)

Thank you for this review and for your time taken to write it, with such personalisation. Yes, our vision is very simple: to allow mainly older people to remain living in their own home for as long as…read more

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Review from H H (Niece of Client) published on 23 May 2025 Submitted via Website • Report

Overall Experience

The manager came to visit my aunt to help with an appeal for attendance allowance. She was extremely helpful and explained the paperwork to my aunt with great patience. The manager phoned the attendance allowance team and submitted the appeal by phone which took the pressure off my aunt and myself.

The appeal was successful. We can't thank her enough.
The HI team in general have been supportive and patient with my aunt and we are very grateful that she has this service in place.

Reply from Andrew Wood, Director & Owner at Home Instead (Hereford)

Thank you for this very kind and helpful review, and it is always good to witness caring relatives, often at a distance, who are concerned about their welfare, even when not direct family. We are…read more

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Review from Debbie A (Daughter of Client) published on 17 April 2025 Submitted via Website • Report

Overall Experience

We are so grateful for the care given to our 95 yr old mother, which has enabled her to stay in her own home for as long as possible. Some of the carers have become good friends to Mum and she always looked forward to seeing 'her girls'! Home Instead adapted to Mum's needs after she broke her pelvis

and as her memory was failing; she was always treated with respect and with a listening ear, as she loved to tell stories of her life.
Thanks to you all

Reply from Andrew Wood, Director & Owner at Home Instead (Hereford)

Thank you so much for taking the time to write this review, conveying such person-centred care. We do indeed work hard to be come 'part of the family' but with all the training and back-up of a…read more

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Review from Steve P (Son of Client) published on 19 March 2025 Submitted via Website • Report

Overall Experience

My 92 year old father always wanted to stay at home as long as possible.

Home Instead provided him with an excellent care package which allowed him to extend his stay at home by a further 18 months. We were provided with a service that adapted over this period to cater for dad's changing requirements.

It was a real team service from the staff in the office to the carers who provided very kind care.

I cannot recommend their services too highly and am very grateful for all the help and support we received.

Reply from Andrew Wood, Director & Owner at Home Instead (Hereford)

Thank you so much for taking the time to write quite a few words of feedback and to rate us so highly. We never, ever take this high praise for granted but we simply strive to support our older…read more

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Review from N R (Daughter of Client) published on 23 December 2024 Submitted via Website • Report

Overall Experience

I cannot thank you enough for the care that you have given to both my elderly parents.
They looked forward to each visit.
I'd also like to thank you for helping me too.
You were always so helpful and cheerful.
You always gave me excellent advice.
Thank you.

Reply from Andrew Wood, Director & Owner at Home Instead (Hereford)

Thank you so much for taking the time to submit this review of the care and support we have provided to your parents. With my own parents aged 88 and 95, 200 miles away, I know the full value of…read more

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Review from Becky M (Sister of Client) published on 18 June 2024 Submitted via Website • Report

Overall Experience

Home Instead team have been wonderful, our brother's care has been a positive turning point for us and most importantly our brother. The support and kindness shown are 5 stars. Home Instead put our brother at the centre of his care plan, he is happy and loves the interaction with the care team. While

we know his medication etc is done and he always has a reliable team caring for all his needs.

Reply from Andrew Wood, Director & Owner at Home Instead (Hereford)

Thank you so much for taking the time and trouble to write this review and we are truly delighted to hear that, with some support from us this has been that 'turning point' for both him and you, as…read more

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Review from Julie C (Wife of Client) published on 7 June 2024 Submitted via Website • Report

Overall Experience

I'm beyond impressed with the support from Home Instead, the carer is fantastic, and flexible when I request changes to visits etc. I've even managed to go on holiday & support has been excellent in my absence. I can't praise the team highly enough.

Reply from Andrew Wood, Director & Owner at Home Instead (Hereford)

Dear Julie, thank you so much for your very favourable review and I am delighted that, in May, we were able to have the same carer, who has been with us for 4 years and is hugely experienced in the…read more

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Review from Henry C (Client) published on 31 May 2024 Submitted via Website • Report

Overall Experience

When I needed some help at home after an emergency admission to hospital my family, all of whom live over 100 miles away, immediately contacted Home Instead who had provided such wonderful care during my wife’s final illness. As a retired hospital physician, I knew that my wife had presented complex

care requirements in what proved to be her final illness. The staff of Home Instead rose magnificently to every new challenge and were always prepared to "go the extra mile", whether caring for my wife or supporting me at what was an exceptionally difficult time for both of us. Friendly but always respectful, they had clearly been well trained and took a pride in their work. The Care Quality Commission rated Home Instead Hereford as 'Good' in every category. As an experienced clinician who observed them at first hand over several months, I considered them 'Outstanding' in all categories.
When I needed help I didn’t have to wait until the next day for hospital transport to get home because two carers arrived from Home Instead that morning to collect me. I don’t need much help now but what they provide is invaluable, e.g. changing bed linen, getting me a meal now and then, emergency shopping when I’ve forgotten something on the supermarket order, washing up or whatever needs doing, getting me out into the country on a fine day (my eyesight prevents me from driving), I could go on and on. Always friendly, always on time (or a warning call from Head Office if delayed more than 10 minutes), always professional, I can’t recommend them too highly.

Reply from Andrew Wood, Director & Owner at Home Instead (Hereford)

Your story is quite a remarkable one and received with the utmost respect, as a retired physician, as your expectations of great care will be perhaps higher than most who haven't worked in the care…read more

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Review from A G (Wife of Client) published on 29 May 2024 Submitted via Website • Report

Overall Experience

My husband is severely disabled, with complex needs, and it's been difficult to find a care company who could give him the necessary standard of care. Home Instead are an absolute delight. The carers are extremely kind and friendly, highly competent and well-trained in all aspects of his care. The company

are very approachable and supportive of both our needs.

Reply from Andrew Wood, Director & Owner at Home Instead (Hereford)

Thank you for your honesty about your husband's care needs and, in your case, and despite any complexities, how we are able to support you, with nurse-led support where needed, to ensure safe care and…read more

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Review from Kim R (Daughter of Client) published on 29 May 2024 Submitted via Website • Report

Overall Experience

For the last 12 months or so, my dad has been taken care of by a wonderful team from Home Instead. His needs were simple at first, - company, light housework. This progressed to daily personal care when some health issues flared up and the office was able to adapt his care package very quickly.
The

carers are exactly that, caring, which is so important for all concerned. My interaction with them has always been positive and friendly, they are helpful and entertaining for Dad.
One phrase from our first 'assessment' has always stuck with me and when recommending to others it is the phrase that always convinces them. Having explained how hard it had been for me to do cleaning, shopping, and personal and emotional care on my own, a particular staff member said 'Leave that to us; we will do all that so you can go back to being his daughter' and that is what it has meant to me. My time with Dad is less stressful, we have laughs and good times and that is thanks in large part to the Home Instead team.

Reply from Andrew Wood, Director & Owner at Home Instead (Hereford)

Kim, thank you so much for this very kind and thorough review. Yes, we aim to deliver exactly that, either 'the son/daughter who cannot be there' and be your 'eyes and ears' with all the professional…read more

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Review from Maureen B (Wife of Client) published on 29 May 2024 Submitted via Website • Report

Overall Experience

On my husband’s release from the hospital, with end-of-life care, we were allocated care from another agency, whose carers we grew to know. But I had already contacted Home Instead because our district nurses had said how good they were.
The compromise was that Home Instead would provide companionship

for my husband, so I could leave him to go to town for things which could only be done in person. These carers offer kindness, interest in his life and sharing of their own interests. They will never be idle - if he’s asleep they will sweep through, notice if there is ironing to be done. They are always punctual and I know that if any nursing need should arise then they are well-qualified to help him. Sometimes our usual carer can’t come, because she is on, for example, a dementia training day. So I feel even more secure.
I am grateful for the professionalism of all at Home Instead and also for their advice and offers of help beyond the call of duty.
We have had five extra months together, thanks.

Reply from Andrew Wood, Director & Owner at Home Instead (Hereford)

Dear Maureen, thank you so much for this very personal and meaningful feedback and review. With our own in-house nurse on hand indeed we have worked hard to be able to ensure that, no matter what the…read more

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Review from Diane W (Daughter of Client) published on 29 May 2024 Submitted via Website • Report

Overall Experience

Home Instead have been providing care to my mum for 3 years. The carers have been of an excellent standard and are prepared to turn their hand to anything that needs doing, not just personal care. They turn up on time and my mum has a small team of regular carers and is not bombarded with lots of different

faces (as happens with some other care agencies). The carers respect my mum’s dignity but they all seem to have a good sense of humour, which my mum enjoys. The app which records case notes of each visit and the rota (of which carer is due to visit for the next week), is particularly useful and reassuring to me as I live a long way away from my mum. I have no hesitation in recommending Home Instead.

Reply from Andrew Wood, Director & Owner at Home Instead (Hereford)

Dear Diane, thank you so much for your kind and assuring words, and for entrusting your mum to us over the last 3 years - it is such an honour for us to support her. Respecting dignity and…read more

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Review from Charlotte B (Granddaughter of Client) published on 29 May 2024 Submitted via Website • Report

Overall Experience

With my grandad passing away, and Nan having health problems herself we knew that external help would be needed not only to help keep on top of the household jobs but for emotional support for her also. We are so glad we chose Home Instead as the company for her. Not only are the care professionals

understanding, supportive and caring but little things get done without even having to ask them. Nan looks forward to the days they come not only for household jobs but also to have a friendly face to chat with. All of us have seen such a change in her positivity and we are forever grateful for her care team providing that. She has the chance to get out of the house without worrying about one of us being there which is lovely for her. We couldn’t have chosen a better team for her, she thanks them very much for everything they do for her.

Reply from Andrew Wood, Director & Owner at Home Instead (Hereford)

Thank you, Charlotte for your very kind words. Because we aim to recruit the very best care staff we can find much of what they deliver is not simply because they have been trained to do it but…read more

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Review from Beryl W (Daughter of Client) published on 4 September 2023 Submitted via Website • Report

Overall Experience

When I had to find a care agency it was a daunting task but I am so glad I found Home Instead. The carers were outstanding and their commitment and kindness shown to my mother and family in what was a very difficult time for us was outstanding. I particularly liked the fact that I had an app on my phone

and they recorded every little detail so I was able to see how my mother was doing at any time. Thank you to all involved in my mother’s care.

Reply from Andrew Wood, Director & Owner at Home Instead (Hereford)

Thank you so much for taking the time and trouble, after a very difficult period, to write this - this is the ultimate reward for our care staff, who we try to pick very carefully to deliver this…read more

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Review from J N (Granddaughter of Client) published on 30 May 2023 Submitted via Website • Report

Overall Experience

I don’t usually leave reviews but felt I must share our experience.
We (my mother and myself) felt nervous and apprehensive about seeking support to help us care for my lovely grandmother. It really was hugely daunting.
First, a staff member, came out to assess my grandmother's care and support requirements,

she was professional, caring and sensitive to my grandmother's personal and emotional needs, as well as understanding the dynamics and personalities of our family network, and so our journey began.
‘The team’ have been an absolute success; I can not speak highly enough of them. They are professional, caring with dignity always, sympathetic, interacting beautifully with both my mother and Grandmother (lots of laughter). They are an absolute pleasure to have in the home and have bought so much peace of mind for the family. A huge thank you to all the girls (ladies) for taking such care of my amazing grandmother and the lovely ladies in the office who are always so friendly and efficient.

Reply from Andrew Wood, Director & Owner at Home Instead (Hereford)

Thank you so much for taking the time to publish this lovely review, particularly as, as you say, you don't normally write reviews, so this is extra special and highly valued! It is always a delight…read more

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Review from Lynne M (Daughter of Client) published on 16 May 2023 Submitted via Website • Report

Overall Experience

There is an awful time between your parent's independence and the time to admit them into social care.
During this time Home Instead (Hereford) were so supportive. Making the transition so much gentler for my mother. At first, it was tea and a chat, then making sure fluid intake and medication was

correct. Then slowly and with respect helping with personal care her confusion.
They helped us through the minefield of bureaucracy with the social care system.
They have been supporting my mother for the last 3 years and we could not have got through it all without them.
If anyone is looking for this care at whatever stage your loved one is, I would thoroughly recommend Home Instead (Hereford).

Reply from Andrew Wood, Director & Owner at Home Instead (Hereford)

Thank you for another view, Lynne, within 2 weeks of the first one received, which appears to be a duplicate, but all our response comments on the adjacent review apply again! Best wishes

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Review from Sally B (Daughter of Client) published on 9 April 2023 Submitted via Website • Report

Overall Experience

I contacted Home Instead after my dad fell, as he is the primary carer for my mum who has Dementia and was struggling. They called back the same day and had carers within days. This worked well, then sadly, Mum fell ill and was admitted to hospital. They kept in contact whilst Mum was in hospital and

offered advice until she was home. Dad wants very much to care for Mum, but her dementia has progressed, so Home Instead ‘double up’ with Dad. This is very important for him.
The carers are all great, as gentle, but persuasive with Mum, to ensure all care tasks are completed. No task is too much trouble. They assist Dad in the house with chores and chat to him. They have also helped us access resources to assist Mum’s comfort, as they have amazing knowledge.
Home Instead have been fantastic from the moment I first contacted them. I do not know where we would be without them, but we certainly would not have Mum at home with Dad, which is our family's priority.

Reply from Andrew Wood, Director & Owner at Home Instead (Hereford)

Dear Sally, thank you so much for taking the time and trouble to give such extensive feedback. Many of us are sons and daughters of our older parents, often with busy lives ourselves. We do try very…read more