Home Instead (Hereford)

Thank you so much for your very kind words. We really do never take this feedback for granted and always, always try to do better, as we are never happy. It is the greatest compliment when we hear that sons and daughters feel that our care staff have supported their parent, or parents in your case, in all the ways you would hope, focussed entirely on what they want and their preferences, whilst also ensuring they are safe, taking medication as prescribed, and eating and drinking well with good personal care. We care a great deal about all our clients and we love spending time with them, in such a personal way.

Dear Tara, it has been our utter joy to support you and your father over the last 18 months, including a number of out-of-the-ordinary bits of help (like retrieving motor scooters!), but these are great examples of where there is very little we cannot do to be an 'extended member of the family', who will jump in our car at any time of day, and so valued when no family are living close by. Providing peace of mind that there is always someone on the end of a phone to help who knows and cares deeply for your loved one. All of our care and support staff love your father so much and he has brought us so much joy, helping him out - thank you for your very kind words, which we never take for granted, always wanting to do even better. He has been a great example, who we will often quote, as 'living well' with dementia, content and happy at home

Dear Donna, thank you so much for this great feedback, which we never take for granted and are always looking to do better. We work hard to maintain the continuity of care and support staff with our clients, and they have come to care deeply about your mother over the last year or so. As she is able, it has been great to support her to get out and about, as well as help around the home, allowing her to continue leading as independent a life as possible and, with you a little distant, we are delighted to be able to react whenever needed. She is one delightful lady, looking about 20 years younger than her age !

Thank you so much for this positive feedback, which we value greatly and never ever take for granted. We work really hard to be a caring and loving extended member of the family, also allowing, as you say, 'family to be family'. In this case, visiting a couple of times every day, we are able to provide a very personalised support package, and at preferred times, as far as we are able. We love having that continuity of support, with a small number of regular care staff.

Thank you so much for this feedback and wonderful review. We've exchanged photos, a number of times, of the things we have been able to support your grandmother in doing, and we just love 'bringing joy' to the lives of our older generation. We try, very hard, to be that extended member of the family, whilst protecting her independence, giving you and your family peace of mind that your grandmother is in safe and loving hands - we love her to bits!

Many thanks indeed, Stewart, for your very kind words - they mean a very great deal to all of us, including our care staff, of course, with whom we have shared your feedback. Your mum has become a fond favourite for us to support in her independence, particularly with one staff member, who has built a close bond with your mum, helping her to remain safe, in her own home, but also enabling her to get outside and do the things she loves doing, with a little assistance. It is also very important to us to provide peace of mind to sons and daughters, like you, and particularly when overseas and when travel has been so restricted during the Covid pandemic. Thank you again - it means so much to us to hear this heartfelt feedback.

We are hugely grateful, David, for this very supportive and generous review, and thank you so much for taking the time to write it, reflecting our care of your mother over the last few months. Achieving peace of mind for sons and daughters is also a large part of what we set out to achieve in addition to providing great care and support for those you love. Being responsive, throughout the team, and empowering and training them to simply 'do the right thing' allows us to be both proactive for their better welfare, like wanting to go to church, but also reactive when unexpected things happen, at short notice.

Dear MM, thank you so much for your very kind and supportive review. We love getting to know our Clients in a very personal way and so that we can maximise our time together, doing things which you greatly enjoy doing, by choice, whilst ensuring all of the things like home help and support with staying at home get done. We've loved seeing the welsh cakes, the pancakes, and the marmalade making! You are very dear to us and we love being thought of as 'family'

Dear Pru, thank you so much for taking the time to write such a positive review, which is greatly appreciated and we will share this with all staff. Since we helped you home, just before Christmas 2019, it has been our utmost pleasure, delight, and privilege to support you and your husband to continue living in the comfort of your own home, whilst retaining as much independence as possible. You will know that our care staff are very fond indeed of both of you and it has been great to provide that continuity of support and to build a deep knowledge of your personal preferences, as an extended member of your family, and providing great reassurance to your daughters that Mum and Dad are well.

Dear Ann, thank you so much for your kind words, which mean a great deal to us all, and we share these with all staff involved. It has been the utmost privilege to bring your Mum home from hospital, after a month, following surgery. She has also made the most remarkable progress, from wanting a move to a care home to now building her confidence in walking again and with renewed optimism and zest for life, returning to her beloved apartment, surrounded by friends of old and the place she loves. Enabling her to have fish & chips again has been one of the highlights so far, along with her great progress in mobility and we look forward to helping her outside as the warmer weather arrives. At 95, age is absolutely no barrier and we just love 'bringing joy' to our older people, in a very personal way!

Dear Amanda, we are so very grateful for you taking the time to write this review. One of the areas we work very hard on is speed of response, flexibility, and providing peace-of-mind to loved ones that they can entrust care of their loved ones to us, knowing that they will also receive details of every care visit via an app on their phone, wherever they are. Each client is very dear indeed to us and we always want to become an extended member of the family, able to do whatever is needed to enhance day-to-day life. We are very grateful indeed to you!

Matthew thank you so much for taking the time to write this review and we will ensure the care staff get to see it in our weekly update this week. Your relative has become another dear lady to us and it has a been a real delight to deliver very personalised care and compassion to her. It has also been rewarding to see how dementia care techniques, like the use of reminiscence conversation and photographs, relating to her local past life, and accompanied physical exercise has been so beneficial and brought her joy. We love her to bits!

Tracey, thank you so much for this very generous and personal review. We choose our carers very carefully indeed and try to ensure we provide the very best fit with our clients, tailoring the care and company we provide to exactly that which is needed, for the best outcomes and with great flexibility. If we can allow our clients to continue living at home, in familiar surroundings, and able to do all the things they are capable of doing and want to do, then this gives us great joy.

It is our absolute delight and pleasure to provide this level of personal service, providing your Mum with as smooth a transition as possible back into the familiarity, but also comfort, of her own home. It is also a critical part of what we do that we provide loved ones of our clients with the assurance that their parents are being looked after in the way they would want them looked after, so we work hard to try to be an extended member of the family in providing that reliable support, concern, companionship, and care. Your feedback means a very great deal to us and we always pass on feedback to those caregivers who deserve all the praise.

Nick, we are truly delighted to receive this feedback and thank you for taking the time and trouble to write it. The very greatest reward for any of us providing care and companionship, and particularly those delivering it at the frontline, is to know that our personalised attention and concern has at least, or even exceeded, rightly high expectations. We are grateful and want to be entrusted, to be, that extended member of the family, and it is our honour to look after your father's welfare.