Home Instead (Hereford)

If anyone is looking for this care at whatever stage your loved one is, I would thoroughly recommend Home Instead (Hereford).

Home Instead have been fantastic from the moment I first contacted them. I do not know where we would be without them, but we certainly would not have Mum at home with Dad, which is our family's priority.

The carers and all the staff were very kind, caring, and thoughtful and went above and beyond, which made a big difference in his end-of-life care! My opinion is that you could not have done any better; you service was just excellent and a big heartfelt thank you to everybody involved!

The team at the office are equally wonderful, and are easy to talk to, and welcoming! There is always someone with a friendly voice at the end of the phone in case we need them. Thank you, Home Instead for being there when we needed you and continuing to be there for all of us!

My heartfelt thanks to all at Hereford Home Instead. They have assisted my father, who has dementia, for the last 19 months. The support they have given to him and myself, living so far away, is impeccable. They have become very much part of our family. Staff are on call 24/7. If I have concerns, need to let off steam or just chinwag, someone will always pick up the phone and calm me - that's professionalism! Highly recommended as a home care service. Many thanks and love to you all.

I recommend Home Instead, Hereford and the excellent work they and their carers do every day. My mother would not be able to continue living in her home if it was not for the caregiver’s companionship and support with daily errands and appointments as well as trips out to have lunch or the garden centre. As I live out of the area knowing my mother is well cared for has been a weight off my shoulders as well as on the odd occasions when I have not been able to contact her, and they have been able to go and make a quick visit to check everything is as it should be. My mother tells me all the caregivers who have visited her are very good to talk to and treat her very well.

The carers have a sense of humour and treat me as me not as another patient. All of the carers include my family in all decisions made about my care. They are little superstars and have allowed my family to be family.

The app allows us to read what has been going on during the day and how the carers are supporting her. My grandmother loves her carers and enjoys having "banter" with them.

I quickly not only became comfortable with their support but more importantly, so did Mum, to the point where she sees her carers as not just a key part of her support mechanism but as friends who can help her with whatever is needed as well provide a welcome and regular visitor. The evidence that the elderly do better in their own environment, as long as the necessary support is there, is a key reason for our using Home Instead but that has to be coupled with excellent standards of care and respect for those being cared for - I can honestly say that Home Instead tick these boxes for Mum but they also provide me with the comfort that we're doing everything we can for her to enjoy her sunset years.

I have been impressed by the level of care provided by Home Instead. It has been a relief to be able to build confidence that everyone in the organisation is talking to each other, is caring, and is able to take the initiative with taking actions and raising concerns. They have been excellent at keeping the family in touch with their experiences of my mother's health and general wellbeing.

I had a vertigo attack, I am 81 and had 3 days in hospital. I moved home, I was confused from the move but the Carers have become my friends. The staff are really friends to me and enable me to go on living alone. I actually feel loved and cared for in every aspect of my life. My big family who live mainly in the north are also very pleased that I have Carers who really care. Thank you the manager.

Everyone is really lovely and has a very high standard of care throughout, they all make us feel safe and cared for and they make us feel important and valued. They have helped us during a very hard time and continue to help us through the good times, they all feel like family to us and we love to see them through the day.

My mother had lost confidence and mobility following a fall and a month in the hospital. Home Instead carers visit her at home several times a day and are always responsive to her needs and wishes. They have shown great kindness and patience whilst remaining always professional. Mum has made huge improvements in mobility, confidence and general wellness under their care. I am always so impressed by the kindness of the management too - communication with them is always prompt and helpful, and their knowledge and experience in this field, along with their attention to detail over medications, is greatly appreciated. I would recommend them without reservation.

Needed emergency care for my Mother in Law as her health had suddenly declined, we travelled from the USA over the Christmas period during the pandemic which obviously was extremely stressful! We had a short period of time to sort out care, we came across Home Instead and they were so helpful and accommodating from start to finish! The manager arranged to meet us and my Mother in Law and was very patient and understanding of my Mother in Law's needs. We were able to return to the US knowing that she was in capable hands. The carers were very professional and we were updated every day on her progress. If you want someone who treats you and the person needing the care like a human being with plenty of patience and empathy then would totally recommend Home Instead!

I contacted Home Instead on behalf of my relative with dementia. Like a lot of families in this situation, my relatives' health had deteriorated rapidly and we were at a crisis point. Home Instead were fantastic and had the capacity to implement care within two days of the first contact, something which I would not have thought achievable. They took the time to build a picture of our family setup, as well as my relatives' history and life experiences so that the care she receives is as personal as possible. All of the care staff are friendly and easy to get on with and the management team are highly capable and knowledgeable. Home Instead have a phone app that relatives can use to get real-time updates on carers' visits. This brings massive peace of mind and we enjoy reading anecdotes of our relatives' day. I cannot thank the team at Hereford enough for their services and would highly recommend them to anyone.

We have been using Home instead since May 2020 since using their services to look after my mother-in-law earlier in the year. Both my Mother and Father had been diagnosed with dementia during Lockdown and this had been a difficult time for my brother and myself in choosing what kind of care we needed to put in place. I originally chose the Home Instead team for my mother in law because their website conveyed a level of care which was personal and highly professional. When it came to choosing care for my parents my brother and I did not hesitate to use Home Instead. I have found the manager to be very knowledgeable in her field, friendly, caring and compassionate in offering the right level of care that is needed for our parents. The carers have been suited exactly to meet our Mum and Dad’s personalities. They are up to date with medication requirements and dementia training. As I said, if you are choosing care, this is as good as it gets.

We are delighted with the care my mum has been given. The carers are kind, caring and very patient and understanding. Also, the organisation and continuity have been excellent too, which is so important. Thank you so much.

We called the manager at Home Instead on Friday 20 December, as we needed to arrange care so that Mum could be discharged from hospital in time for Christmas. I had no experience of arranging care like this and she was amazing, she managed to go and visit my mum in hospital within hours and liaised with the hospital and social services to get her discharged on 23rd December. Since then the manager and the team have been a lifeline, offering support, care and companionship. It’s been a very challenging, stressful and sometimes upsetting time for my family and the empathy and practical help that the team offer is exemplary. From cooking meals, taking Mum to hospital appointments and keeping my sisters and I updated, the team all work with compassion, respect and enthusiasm. I was a bit concerned about letting strangers into my Mum’s home and life but Home Instead have proved they can be reliable and trusted. Thank you to the manager and staff, you’re all amazing.

On behalf of my family, I would like to pass on my thanks to the team at Home Instead Hereford. My father is 94 and suffers from speech aphasia but is generally in pretty good shape for a man of his age. We realised last autumn that he needed companionship and general support and, having used a couple of care agencies before for our mother in her final years, interviewed three care agencies. It was clear to us that the only team that was likely to be able to provide the required standards of personalised, sensitive and appropriate care and companionship for Dad was Home Instead. As it turned out, the team has exceeded our expectations. We are seriously impressed with their flexibility and constructive support but most of all with the humanity and ethos of the team. I have no hesitation in recommending Home Instead. If only all agencies could be like this.