Home Instead (Horsham, Haywards Heath & Burgess Hill)

Unit 15-16, Graylands Estate, Langhurstwood Road, Horsham RH12 4QD
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9.9 32 Reviews
  • Home Instead (Horsham, Haywards Heath & Burgess Hill), Horsham
Home Instead (Horsham, Haywards Heath & Burgess Hill) offers an extensive range of home care options to help older people remain living in the home they are familiar with. The services provided include, but are not limited to, personal care, companionship, home help & housekeeping, respite and live-in care. The care company offers one hour minimum visits to ensure visits are not rushed and that the carer can build a relationship with the client. The carers show genuine care in supporting clients with their daily routines and preferences and adapt the care as the needs of the client change.

Carers receive comprehensive training, including specialist modules in dementia care, Parkinson's support and medication management. Care is individualised, with the agency being committed to giving each client the service they need and deserve. The office team, based in Horsham provide support to the carers and answer any questions the clients or their families may have.

Areas covered by this care office include Horsham, Haywards Heath & Burgess Hill, and the surrounding villages including Warnham, Southwater, Barns Green, Itchingfield, Christs Hospital, Slinfold, Broadbridge Heath, Rusper, Henfield, Mannings Heath, Handcross, Faygate, Cowfold, Partridge Green and Cuckfield.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

Available on request

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Pearl Blakemore (Owner/Manager)

Home Instead (Horsham, Haywards Heath & Burgess Hill) Reviews (32)

9.9

Home Instead (Horsham, Haywards Heath & Burgess Hill) has a Review Score of 9.9 (9.905) out of 10, based on 16 reviews in the last 2 years.
Over all time Home Instead (Horsham, Haywards Heath & Burgess Hill) has 32 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Home Instead (Horsham, Haywards Heath & Burgess Hill)
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Total of 32, showing 1-20
Review from Nikki J (Daughter of Client) published on 15 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We, which means my mother and l, have been clients of Home Instead for just over a year now. Even though we have used the minimum of service, as a way of introducing my mother to the concept of home help, we have always experienced a great level of professionalism. From the initial interview through
to current care the level of attention has been outstanding.
What is most important is that l have confidence that if we need to suddenly increase the quantity and level of service, as my mother is 91, it will be actioned with the same attentiveness and my mother will be comfortable with the result. I thank the staff of Home Instead for allowing us to feel that way.
Reply from George Field, Client Experience Manager at Home Instead (Horsham, Haywards Heath & Burgess Hill)

Thank you so much for taking the time to write such a lovely review. We are really grateful. We adore your Mum and look forward to continuing our visits!

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Review from Andrew k (Son of Client) published on 18 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead Horsham are consummate professionals, and set the benchmark for professionalism, service and care in homecare. From the first conversation, the Office Client Manager and Scheduler were 100% professional, very caring and acted quickly to cover every base, and I mean every base to care
for my Mum. The carers themselves are amazing ladies who know how to care and are 100%, reliable, friendly, professional. They are seasoned professionals who are long term with Home Instead Horsham. They are proactive in reading all situations which come up with care , compassion, and professionalism and firmness as required. The office is always available as required , do regular check-ins with me, administration of schedule and invoicing 100% are spot on . A great team of professionals all round.
Five stars is not enough, I know my Mother is in safe professional compassionate caring hands . Without their assistance my Mum could not stay at home. I should add as the client i live overseas.
Reply from George Field, Client Experience Manager at Home Instead (Horsham, Haywards Heath & Burgess Hill)

What an amazing review, thank you so much and for taking the time. I am so happy that everything has worked out for your Mum, it is our pleasure to support her. We have such a wonderful team of Care Professionals and the ones that visit your Mum have developed great relationships.

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Review from A B (Client) assisted by family/friend published on 4 June 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Home Instead has been caring for me for nearly 3 years. I really appreciate the fact that they do the housework as well as preparing meals, but they also do so much more. The carers are easy to have around and enable me to continue with my hobbies - listening to and talking about music, discussing the
news and working in the garden. Senior management are very approachable if there are any issues & deal with things promptly.
Reply from George Field, Client Experience Manager at Home Instead (Horsham, Haywards Heath & Burgess Hill)

We are so lucky to have you! You are a true gentleman and the Care Professionals love visiting as do office staff! Thank you for taking the time to write a review.

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Review from Jacky T (Wife of Client) published on 14 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Care has been put in place to help me cope with demands of running a home when every nights sleep is broken. Just knowing that any jobs I haven't managed will be swiftly and efficiently taken care of is a life changer. The carer quickly built a relationship with my husband which will be vital for when
his personal care needs increase.
Reply from George Field, Client Experience Manager at Home Instead (Horsham, Haywards Heath & Burgess Hill)

We really appreciate you taking the time to write a review and we are looking forward to continuing the support for your husband. It's great that he and the Care Professional have clicked so well!

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Review from H W (Daughter of Client) published on 11 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We were extremely happy with the services of Home Instead Horsham for our Mum who used their services for 7 weeks. The carers were all very kind, friendly and supportive.
If we had any questions then our Client Manager replied very quickly,
We would highly recommend the service provided by Home Instead.
Reply from George Field, Client Experience Manager at Home Instead (Horsham, Haywards Heath & Burgess Hill)

Thank you so much for taking the time to write a lovely review. We were lucky to support your Mum and the Carers all spoke highly of her. We hope she has settled into her new environment well.

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Review from J D (Daughter of Client) published on 2 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
From initial contact, the team was highly considerate, efficient & patient.
Flexing as soon as possible in response to additional needs as they arose.
The carers who visited were lovely, very capable & punctual.
As part of a blended family, Mum's partner wasn't easy to manage but the team were
very supportive & helpful.
Would highly recommend to any family considering home care.
Reply from George Field, Client Experience Manager at Home Instead (Horsham, Haywards Heath & Burgess Hill)

Thank you so much for your kind words. Your Mum was a pleasure to support and the communication between yourselves and us worked well! I hope all goes well in the future for all of you.

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Review from Shirley S (Daughter of Client) published on 17 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has used the services of Home Instead Horsham for several years. We can only speak well of them. Mum has had regular carers and in recent years one particular carer who has been so kind to mum and made her feel really safe and secure in her bungalow. Nothing has ever been too much trouble and
she has definitely gone over and above on one or two occasions when mum has been poorly. The office staff are great too and have always been kind and accommodating to our needs. I would definitely recommend the service provided by Home Instead.
Reply from George Field, Client Experience Manager at Home Instead (Horsham, Haywards Heath & Burgess Hill)

It has been our absolute pleasure to care for your mum. She is a remarkable lady and so kind. We are lucky to have her!

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Review from S W (Niece of Client) published on 30 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead Horsham have provided care for several years for my uncle. We have been completely happy with their service and care during this time. He has had the same carers and been able to build a good relationship with them. The office staff have always been approachable and taken on board any concerns
as the care has needed changing over the years.
Reply from George Field, Client Experience Manager at Home Instead (Horsham, Haywards Heath & Burgess Hill)

Thank you so much, we really appreciate your review. We have loved supporting your Uncle and miss him terribly. His Care Professionals and office staff thought very highly of him.

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Review from Georgy H (Daughter of Client) published on 29 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead has been very helpful and supportive for us as a family. They are always very caring and at hand to provide extra help if needed. Nothing is too much trouble.
We are more than happy with the service provided.
Special thanks to two members of staff who always reply to queries quickly
and efficiently.
Reply from George Field, Client Experience Manager at Home Instead (Horsham, Haywards Heath & Burgess Hill)

Thank you so much for taking the time to submit a review. I am so glad that you are happy with the service. I hope we can continue to support her for a long time coming!

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Review from K D (Daughter-in-law of Client) published on 2 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We had a very positive experience with Home Instead. The assessment was very sensitive and kind to my mother-in-law and the service provided was excellent. The carers who visited my mother-in-law were well chosen and liked and the overall service was very professional. Many thanks for all your help
to the carers and the team.
Reply from George Field, Client Experience Manager at Home Instead (Horsham, Haywards Heath & Burgess Hill)

Thank you so much for your review. We are happy that you were pleased with our service. We thoroughly enjoyed visiting your mother-in-law and she is very much missed by us and the Care Professionals who visited.

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Review from V H (Daughter-in-law of Client) published on 26 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are so pleased with the help from Home Instead. Very efficient set-up process. Friendly, caring, insightful people who made the whole thing so easy. They go the extra mile and genuinely seem to care.
The carer they provided is simply perfect. My mother-in-law sees her more as a companion which
is exactly what we needed. She cleverly doesn’t make her feel like she’s ’taking over’ or bossing her in any way. Which can be a worry. Very thoughtful and takes her out on her visits. To the supermarket or the garden centre or for tea somewhere.
All communication is top-notch. The office checks in regularly with us. Everything is always ‘not a problem’ if you make any request and all visits are punctual.
The weekly report that we can see online is super helpful as well.
Couldn’t recommend it more highly.
Reply from George Field, Client Experience Manager at Home Instead (Horsham, Haywards Heath & Burgess Hill)

What an amazing review, thank you so much for taking the time to write this. We thoroughly enjoy spending time with your mother-in-law and the communication between her, yourself and us has run smoothly, ensuring that we are providing the right kind of care for her.

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Review from J F (Daughter of Client) published on 18 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead has been wonderful. My Mother is very happy with the carer she has been provided with. They made sure that they understood her needs, found the right carer for her, and as a result greatly improved her quality of life. Thank you.
Reply from George Field, Client Experience Manager at Home Instead (Horsham, Haywards Heath & Burgess Hill)

Thank you so much for the kind words. The Care Professionals love spending time with your Mum and she certainly seems happy, I am happy that we can help.

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Review from Chris C (Husband of Client) published on 15 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Service was good and kept to time. Carers were well chosen to match my wife's needs, with just one exception, in a period of around six months and we would recommend your service to others.
Reply from George Field, Client Experience Manager at Home Instead (Horsham, Haywards Heath & Burgess Hill)

Thank you so much for taking the time to write a review. It was our pleasure to support your wife, she was so lovely and the care professionals liked visiting.

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Review from W T (Daughter of Client) published on 9 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can’t fault the care my mother gets on a daily basis from her two main caregivers, it has taken a lot of pressure off me personally as I know she is in good hands when I’m at work. She knows them well and her face lights up when they come through the door in the morning. They understand her dementia
needs well and it was lovely to recently receive photos of her and her carer playing ballon tennis which simulates her mind and helps with her movement as well. They also provided live-in care last November for ten days to give us respite so we could have our first holiday away in a long time, they reassured and planned well so we were relaxed on holiday knowing Mum was in good hands.
Reply from George Field, Client Experience Manager at Home Instead (Horsham, Haywards Heath & Burgess Hill)

What a beautiful lady. It really has been a pleasure visiting your mum. Thank you.

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Review from S M (Daughter of Client) published on 24 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead have offered ongoing support to my dad for the past 18 months. We all had a very positive experience - a consistent schedule of carers who were supportive and got to know my dad and his needs very well. Because of the consistency of the same carers visiting there was a very seamless approach
which hugely benefitted my dad. My impression was that the carers felt valued members of the team and therefore were well placed to offer my dad good care. There was excellent communication with the admin team and they were able to increase support as my dad needed it.
Reply from George Field, Client Experience Manager at Home Instead (Horsham, Haywards Heath & Burgess Hill)

Thank you so much for taking the time to write a review. We all thoroughly enjoyed supporting your dad, what a gentleman! The care professionals all spoke so highly of him.

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Review from Annabel Z (Daughter of Client) published on 4 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Balancing care requirements isn't easy and the team at Home Instead in Horsham was caring, flexible and understanding. The carers who were assigned to my mother were perfect for her needs. They understood the severity of her illness but also her determination to be independent.
Thank you particularly
to the client experience manager and two other members of staff in particular for their outstanding care at a difficult time.
Reply from George Field, Client Experience Manager at Home Instead (Horsham, Haywards Heath & Burgess Hill)

It really was a privilege to look after your mum. The care professionals spoke so highly of her and I am glad that she could continue living independently in her own house. Thank you so much for your kind words, they are much appreciated.

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Review from Yolanda N (Daughter of Client) published on 31 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have used the services of Home Instead for several years now to help my mother who lives with me and who has Vascular Dementia. She has two, sometimes three, visits daily, and this support is delivered by five different, but regular carers over the course of the week. Each carer brings their own individual
special charm but all are so gentle, caring and professional when visiting. Visits are scheduled in advance so you know exactly when to expect someone and we have the same times and schedule every week which is very important for my mother who responds better when in a routine and has the familiarity of consistent caregivers. When my mother had an unexpected extended stay in hospital Home Instead suspended her care package without question and then quickly helped to reinstate the extra support needed when she was discharged so that she could return home. I always feel supported by Home Instead and cannot imagine how I would cope without them now!
Reply from George Field, Client Experience Manager at Home Instead (Horsham, Haywards Heath & Burgess Hill)

Thank you so much for the kind review, we really appreciate you taking the time. It is our pleasure to look after your lovely Mum. I know myself and your Mum's Care Professionals thoroughly enjoy being with her!

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Review from E J (Daughter of Client) published on 31 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead has provided an invaluable care service for our dad since his stroke in 2022. His regular carers are wonderful people, they treat him with kindness and dignity and make sure that we are kept informed about their visits via the online portal. Communication with the admin staff is good, very
responsive. All in all, we feel that our dad is in safe hands.
Reply from George Field, Client Experience Manager at Home Instead (Horsham, Haywards Heath & Burgess Hill)

Thank you so much. It is our pleasure to look after such a gentleman!

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Review from K M (Daughter of Client) published on 11 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead helped look after my mother for 18 months before she went into a Care Home. All the carers were lovely - kind, thoughtful and patient with mum, who could be difficult at times! It was hard to get carers at weekends sometimes but the weekdays were always covered. Regular reviews were carried
out and any issues were sorted quickly. We particularly appreciated the calm, friendly approach from all staff at a stressful time in our lives.
Reply from George Field, Client Experience Manager at Home Instead (Horsham, Haywards Heath & Burgess Hill)

Hello, thank you for taking the time to write us a review, much appreciated. The care professionals and office team thoroughly enjoyed visiting your lovely mum. I do hope she is getting on well!

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Review from Sheila Y (Client) published on 25 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After a long period in the hospital, followed by months in a reputable, Covid free nursing home, long-term care for the elderly came into question.
Instructively, I felt that I would progress well, with support and encouragement in my home surroundings. Soon I was to discover that Home Instead would
provide all those necessary factors to make this possible. Now, I look forward to many happy and fulfilling years ahead of me.
Reply from George Field, Client Experience Manager at Home Instead (Horsham, Haywards Heath & Burgess Hill)

What lovely words. We are happy to help and the Care Professionals all speak so highly of you. Thank you so much for taking the time to write a review!

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Current Review Score: 9.9 (9.905)

Overview of Review Score

The Review Score of 9.9 (9.905) out of 10 for Home Instead (Horsham, Haywards Heath & Burgess Hill) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.905 for Home Instead (Horsham, Haywards Heath & Burgess Hill) is calculated as follows: ( (88 Excellents x 5) + (5 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 95 Ratings = 4.905
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Horsham, Haywards Heath & Burgess Hill) is based on 16 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 28 Feb 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (9)

Meet the Team (2)

Pearl

Pearl Blakemore

Job Title: Owner Joined: 2011

Pearl, the owner of Home Instead Horsham, Haywards Heath and Burgess Hill for over 14 years, is proud to run a care company that provides high-quality care for clients, enabling them to stay in their own homes and remain independent.

George

George

Job Title: Client Experience Manager Joined: 2021

George, our Client Experience Manager visits with your family member in their home to discuss their needs and assess how we can help care for your loved one. Each person will have different needs and their care plan will be individual and person-centred.
George started with Home Instead as a Care Professional and progressed to Field Support Supervisor before her role as Client Experience Manager. This, along with other valuable experience in the care sector, George has a good understanding of the needs of our clients and how we can best help.

Frequently Asked Questions about Home Instead (Horsham, Haywards Heath & Burgess Hill)

What Type of Services does Home Instead (Horsham, Haywards Heath & Burgess Hill) offer?

Home Instead (Horsham, Haywards Heath & Burgess Hill) offers Home Care.

How many Carers does Home Instead (Horsham, Haywards Heath & Burgess Hill) employ?

Home Instead (Horsham, Haywards Heath & Burgess Hill) employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Horsham, Haywards Heath & Burgess Hill) to verify any information. View our terms and conditions. Home Instead (Horsham, Haywards Heath & Burgess Hill) has an Enhanced Service - more info.