Home Instead (Horsham, Haywards Heath & Burgess Hill)

Unit 15-16, Graylands Estate, Langhurstwood Road, Horsham RH12 4QD
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9.9 31 Reviews
  • Home Instead (Horsham, Haywards Heath & Burgess Hill), Horsham
Home Instead (Horsham, Haywards Heath & Burgess Hill) offers an extensive range of home care options to help older people remain living in the home they are familiar with. The services provided include, but are not limited to, personal care, companionship, home help & housekeeping, respite and live-in care. The care company offers one hour minimum visits to ensure visits are not rushed and that the carer can build a relationship with the client. The carers show genuine care in supporting clients with their daily routines and preferences and adapt the care as the needs of the client change.

Carers receive comprehensive training, including specialist modules in dementia care, Parkinson's support and medication management. Care is individualised, with the agency being committed to giving each client the service they need and deserve. The office team, based in Horsham provide support to the carers and answer any questions the clients or their families may have.

Areas covered by this care office include Horsham, Haywards Heath & Burgess Hill, and the surrounding villages including Warnham, Southwater, Barns Green, Itchingfield, Christs Hospital, Slinfold, Broadbridge Heath, Rusper, Henfield, Mannings Heath, Handcross, Faygate, Cowfold, Partridge Green and Cuckfield.

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Care Provided

Types of Home Care

  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Respite / Short Term
  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

Available on request

Good to Know

Group/Owner

Person in charge

  • Pearl Blakemore (Owner/Manager)

Home Instead (Horsham, Haywards Heath & Burgess Hill) Reviews (31)

Total of 31, showing 21-31
9.9

Home Instead (Horsham, Haywards Heath & Burgess Hill) has a Review Score of 9.9 (9.900) out of 10, based on 17 reviews in the last 2 years. Over all time Home Instead (Horsham, Haywards Heath & Burgess Hill) has 31 reviews.

Overall Experience

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Date Published

31
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Review from S H (Daughter of Client) published on 12 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead (Horsham, Haywards Heath & Burgess Hill) cared for my dad for five years at home. Throughout this they gave him incredible support allowing him to maintain his independence and live happily at home until he was nearly 99! It provided me with peace of mind that he was being very well cared
for at every visit, and that the carers built a wonderful relationship with him so he looked forward to their visits. As a company, the team were really easy to deal with, and gave me as a daughter amazing support too. Particularly at times such as when Dad returned home from hospital stays. I would highly recommend this service and have done already to several friends for their family members. Huge thank you to the whole team at Home Instead (Horsham, Haywards Heath & Burgess Hill).

Reply from George Field, Client Experience Manager at Home Instead (Horsham, Haywards Heath & Burgess Hill)

Thank you so much for the kind review and for recommending us. It truly was a lovely friendship for all of us at Home Instead (Horsham, Haywards Heath & Burgess Hill), such a gentleman and what wonderful memories he had to share! We thoroughly enjoyed supporting your Dad.

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Review from James H (Client) assisted by family/friend published on 10 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am pleased to be registered with Home Instead (Horsham, Haywards Heath & Burgess Hill). They are an efficient and well organised company. The care assistants I have met so far are very kind, helpful and committed.

Reply from George Field, Client Experience Manager at Home Instead (Horsham, Haywards Heath & Burgess Hill)

Hello, thank you so much for the lovely review. We are so pleased to have you as clients too!

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Review from Tracy S (Son of Client) published on 23 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We met with Home Instead (Horsham, Haywards Heath & Burgess Hill) in May as we were looking for daily care for my mum. We had secured an Attendance Allowance and I started researching local agencies.
The minute we met the staff member we felt complete trust in her skills and expertise, and confidence
in what the agency could offer.
She was able to see the need and suggest an affordable package that would suit and benefit my mum.
Nothing is too much trouble, the daily account that her staff maintain of their visits is wonderful.
Mum really enjoys her visits, it has put purpose into her day and given her the company she craves and needs.
Our time with Home Instead has been brought to a close but only because we have secured a place in Assisted Living.
Thank you so much to everyone that met and that helped with mums care. You really not only helped Mum but also helped us as a family so that we could continue to work and carry on with our lives too.
Would thoroughly recommend - look no further.

Reply from George Field, Client Experience Manager at Home Instead (Horsham, Haywards Heath & Burgess Hill)

A huge thank you for taking the time to write us such a stunning review. Reading it has made us feel very proud. We love what we do and are so happy to of made a difference. We really miss your Mum! Thanks again

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Review from J E (Niece of Client) published on 1 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead have provided an excellent service, from their initial consultation with the family, to caring for my relative at home. This has not been an easy task, as often carers have been met with both challenging and difficult behaviour by my relative. At all times, carers and the rest of the team
have managed the situation with care and consideration. The administration team at Home Instead Horsham are extremely professional and maintain regular contact both by email and telephone, very important when a client’s safety could be compromised. I would have no hesitation in recommending this organisation to anyone looking for experienced and professional staff for their loved one.

Reply from George Field, Client Experience Manager at Home Instead (Horsham, Haywards Heath & Burgess Hill)

Thank you so much, such lovely words and thank you for your recommendation. It is our pleasure!

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Review from Stuart P (Friend of Client) published on 26 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been so pleased and grateful for the care and personal attention given to my friend. When I first met his carer, she came across as genuine and caring; this has proved to be the case for the whole company, and they take him to the doctors, keep his cottage clean and even make a sign to remind
him that his new down stars loo is now working and available.
I would happily recommend them.

Reply from George Field, Client Experience Manager at Home Instead (Horsham, Haywards Heath & Burgess Hill)

Thank you for your kind words. It is our pleasure, such a lovely client!

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Review from Cheryl M (Daughter of Client) published on 19 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been delighted in the care given to my mother over the last few months. Mum has been treated with great kindness by the caregivers. I have found the support given by the administration staff has also been excellent, everyone has been very helpful. Home Instead (Horsham, Haywards Heath & Burgess
Hill) has given us excellent and reliable service.

Reply from Pearl Blakemore, Owner at Home Instead (Horsham, Haywards Heath & Burgess Hill)

Thank you for your kind review. It is a privilege to look after your Mom.

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Review from J C (Client) published on 7 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are thoughtful on time and consistent and knowledgeable.

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Review from R F (Daughter of Client) published on 10 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

They were exceptional in their response to our request for urgent help. We went from never having used their services to using them each weekday when my mother came out of hospital following an emergency admission. They were calm, professional, helpful and above all caring, not just for my parents but
for our whole family.
They have since become invaluable to us all. I cannot praise them enough.

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Review from Jill S (Daughter of Client) published on 10 April 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly and caring caters to my mother and office staff helpful and very responsive. They go the extra and genuinely seem to care about those they are supporting. This also applies to the wider family, My mother looks forward to her carer coming and never has a bad word to say about her.

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Review from Ann M (Friend of Client) published on 8 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have used carers from the above agency for the last 22 months. The agency came highly recommended by 3 friends/neighbours. The standard of care given is excellent and have never varied. The carers approach the client who has Alzheimer's with great sensitivity and thoughtfulness. They also show interest
and concern as to how I am coping- the live-in carer. The client is cared for as a person- every aspect of her well being comes within the scope of the service they deliver.

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Review from Di (Daughter of Client) published on 19 February 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was cared for by brilliant carers who fully respected her dignity right up until the evening before she died. With their help my mother was able to remain in her home which is what she wanted. They were always cheerful and made sure that they also asked how my father was each day. If they
were concerned about anything they would contact the office immediately and those concerns were quickly acted on.
I would have no hesitation in recommending this Care Provider.

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Current Review Score: 9.9 (9.900)

Overview of Review Score

The Review Score of 9.9 (9.900) out of 10 for Home Instead (Horsham, Haywards Heath & Burgess Hill) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.900 for Home Instead (Horsham, Haywards Heath & Burgess Hill) is calculated as follows: ( (92 Excellents x 5) + (6 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 100 Ratings = 4.9

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Horsham, Haywards Heath & Burgess Hill) is based on 17 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 28 Feb 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (9)

Meet the Team (2)

Pearl

Pearl Blakemore

Job Title: Owner

Joined: 2011

Pearl, the owner of Home Instead Horsham, Haywards Heath and Burgess Hill for over 14 years, is proud to run a care company that provides high-quality care for clients, enabling them to stay in their own homes and remain independent.

George

George

Job Title: Client Experience Manager

Joined: 2021

George, our Client Experience Manager visits with your family member in their home to discuss their needs and assess how we can help care for your loved one. Each person will have different needs and their care plan will be individual and person-centred.
George started with Home Instead as a Care Professional and progressed to Field Support Supervisor before her role as Client Experience Manager. This, along with other valuable experience in the care sector, George has a good understanding of the needs of our clients and how we can best help.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Horsham, Haywards Heath & Burgess Hill) to verify any information. View our terms and conditions. Home Instead (Horsham, Haywards Heath & Burgess Hill) has an Enhanced Service - more info.