Home Instead (Crawley)

12-13 The Courtyard, East Park, Southgate, Crawley RH10 6AG
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10 23 Reviews
  • Home Instead (Crawley), Crawley
Home Instead (Crawley) looks to match clients with the right care workers, based on background, interests, hobbies and culture, while carrying out a service based on continuity and building strong bonds.

A friendly team is committed to a person-centred approach, experienced in home help and companionship that is always person-focused and never task-orientated.

Home Instead has built up its reputation based on supporting a dignified lifestyle within the comfort of one's own home.
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Care Provided

Types of Home Care

  • Visiting Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Palliative / End of Life Care
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

Available on request

Good to Know

Group/Owner

Person in charge

  • Rajive De Chickera (Director)

Home Instead (Crawley) Reviews (23)

10

Home Instead (Crawley) has a Review Score of 10 (9.967) out of 10, based on 10 reviews in the last 2 years.
Over all time Home Instead (Crawley) has 23 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Home Instead (Crawley)
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Total of 23, showing 1-20
Review from Paul L (Son of Client) published on 3 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been very pleased with the overall care and the professionalism of both carers and support staff. It is reassuring that Mum was being looked after to the standard that your company provided. I would not hesitate to recommend you for future business. Many thanks, regards.
Reply from Rajive Dechickera, Director at Home Instead (Crawley)

Many thanks for your kind words. The care professionals love visiting your mum, and she is a pleasure to work with. All the best.

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Review from M C (Daughter of Client) published on 22 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was initially nervous about having 'strangers' coming into his home however, the carers provided have quickly built up a relationship with my Dad and proved invaluable in helping him remain at home. It helps that he sees the same carers each day who know his routine.
Following an initial
assessment a care plan was drawn up with the help of the care manager and now my father knows there is someone coming in to assist him with those daily activities of living he finds challenging.
Initially we had requested only a once a day visit however, due to a change in his condition we asked that this be increased. Within a day the team were able to accommodate this additional request.
I find it reassuring that through the app I am able to check how each visit has gone and have been grateful to be informed of any change in my father's condition when I am not there. The team have treated my Dad as an individual, with dignity. It's such a relief he is happy to receive their help.
Reply from Rajive Dechickera, Director at Home Instead (Crawley)

Thanks for the lovely review. All of your dad's care professionals speak very fondly of him and love their care calls with him. I am glad we've been able to help you and your sister care for your father and have met your expectations in a care company. We, for our part will continue to do our utmost to make sure he is safe, well and happy at home.Thank you once again for your lovely review of our services.

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Review from K W (Granddaughter of Client) published on 14 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I previously used Home Instead Fareham back in 2019/20 for my elderly parents and they were outstanding, so when I needed to arrange care for my husbands 100-year-old grandmother I made only one call to the Branch near her in Crawley. From that very call from the Manager who was just amazing with nan,
she was assessed by him in the hospital and her home was also assessed for needs, and care was arranged in 24 hours so we could get her home and away from the overcrowded hospital. She now has a great team of angles who visit three time a day giving the care, support and comfort our precious nan requires. Home Instead also use a great app that all close family can have access to which provides us with times and names of carer visits plus all tasks that have taken place, and as we live an hour away, gives the best piece of mind as you know when a carer has arrive. The Manager and the office team are always on hand to answer any of our questions. If you are considering home care in Crawley this is who you should call.
Reply from Rajive Dechickera, Director at Home Instead (Crawley)

Thanks so much for your lovely message and review. It's a pleasure looking after your Nan, she's got such a wicked sense of humour, all the care pro's love going to hers. I still laugh when I recall how she had trouble with my name and said "Oh why couldn't you just be a John". Take care and all the very best.

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Review from P M (Client) published on 11 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Home Instead were given to me by my daughter in law and I am thrilled with the recommendation. I have 2 companions. On a Wednesday and a Saturday. They are my continued support and they are both absolutely marvellous. They turn up promptly and leave only when I am ready I really look forward to their
visits.
Reply from Rajive Dechickera, Director at Home Instead (Crawley)

Thank you so much for the lovely review. It means so much to us that you are enjoying your time with our care professionals. We're so glad that you are going out and about more often now that you have us to help. Keep going out and exploring!

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Review from B R (Husband of Client) published on 20 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From February to 3rd October, the day my wife was admitted to a care home, we, her family have been tended by a caring, responsive and compassionate Home Instead team.
Personally, I have learnt so much of what has been revealed of "another way of life". Specialists' experience of certain aspects of
my wife's condition has been invaluable. As a family, we could not have got through eight months without your support. Thank you.
Reply from Rajive Dechickera, Director at Home Instead (Crawley)

Thank you so much for your lovely review of the service you received from ourselves. It was a joy and privilege to serve your wife and help you and your family cope. Please look after yourself as well and stay safe.

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Review from I F (Client) assisted by family/friend published on 7 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The service provided is really good. The care providers are friendly and supportive. My family can have a peace of mind as they know that I'm well looked after.
Reply from Rajive Dechickera, Director at Home Instead (Crawley)

Thank you so much for your lovely review. Our care professionals love visiting you as well. Please take good care of yourself.

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Review from J H (Daughter of Client) published on 3 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This was the first time we used home instead. Very impressed with the carer's professionalism and thoughtfulness. Our care pro was absolutely delightful. Client and client's daughter were extremely happy with Home Instead.
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Review from M L (Wife of Client) published on 12 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home instead looked after my husband from the beginning of November 2023 until he passed away on December 10th 2023.
The staff were very efficient and helpful and treated him with kindness always explaining what needed to be done and fitting in with what he wanted. If he did not feel like any help
at any time they accepted this and came back later or the next day.
My family and I are very grateful to Home Instead for their help and kindness at a difficult time.
Reply from Rajive Dechickera, Director at Home Instead (Crawley)

It was a privilege to care for your husband. Thank you for placing your trust in us to care for him in his final weeks. I am glad we were able to help him pass with dignity and respect on his own terms in his own room. Look after yourself and stay well.

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Review from D C (Client) published on 26 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everyone is excellent, could not get anyone better than the staff I have, treated very well.
Reply from Rajive Dechickera, Director at Home Instead (Crawley)

Thanks so much for the lovely review. We love coming in to see you. Take care and wrap up warm.

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Review from Helen W (Niece of Client) published on 26 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead have completely relieved me of most the care for my aunt. I feel that a huge weight has been lifted from my daily life. They are extremely responsive to both her needs and my requests. The manager demonstrates great attention to dignity and respect which is echoed among his staff.
I wouldn't
hesitate to recommend their care to anyone needing support.
Reply from Rajive Dechickera, Director at Home Instead (Crawley)

Many thanks for your kind words. Your aunt is such a pleasure to serve, and our care pros love spending time with her. I am glad our service has taken the stress of caring for her is taken off your shoulders and you are able to trust us with her care so completely. - We are all grateful to you for placing your trust in us.

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Review from Gillian H (Daughter of Client) published on 20 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum and the whole family wanted you all to know just how much we all appreciated the love and care that you showed to Mum and Dad, and then Mum on her own over the past couple of years. It has been the hardest thing for Mum to do to leave you all, never mind the family, you are the people that she will
miss. It became clear to all of us that Mum just could not manage in the house on her own anymore and it was with reluctance that she agreed to leave you and move to permanent residential care. You will be a hard act to follow and you can be assured that Mum will not accept standards any lower than those that she got from you. The care assistants could be in for a hard time if they do not behave. Be reassured that the ones that I have met are very nice. I will keep you updated on how Mum is doing.
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Review from Christopher L (Son of Client) published on 17 March 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother, now in her mid-nineties, has been supported by Home Instead Senior Care (Crawley) for around five years, during this time care and support has grown in line with my mother's increasing needs. At each instance the care and support provided has been of the highest professional standard provided
by courteous, friendly and compassionate staff well led by the Director. My mother has been a very satisfied client who has received domestic and personal support at home, as well as companionship support for shopping trips and a range of appointments. Home Instead's staff have always been punctual and most reliable.
We would have no hesitation in recommending the Director and his team at Home Instead Senior Care (Crawley) to others.
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Review from Sally G (Daughter of Client) published on 25 February 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
the mI live 12,000 miles away from my 90-year-old Father, who's recently been diagnosed with the early stages of dementia.
To say I feel helpless living so far away is an understatement, so how reassuring to learn that the manager and his team from HomeInstead are offering excellent support. My sister
engaged HomeInstead in December 2019.
Initially, they were there to help administer my dad's morning medication and provide him with support and company on a daily basis. In January 2020 he took a fall and it was one of the caregivers who discovered him when he failed to answer the door. Fortunately, he didn't sustain major injuries. He's currently in hospital but we'll be upping his care with HomeInstead when he's home.
During his hospital stay the manager and other regular caregivers visited Dad. I have no hesitation in providing a recommendation as I have been more than impressed with the very personal service offered. If I could give more than 5 stars I would!
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Review from L M (Daughter of Client) published on 28 January 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead was recommended to me by a friend. My mother has only just been diagnosed with Dementia so this was all new to me. Home Instead hasn’t just given my mum amazing care they have also given me the support that I needed. Nothing is ever too much trouble. Highly recommended.
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Review from Jean (Friend of Client) published on 19 March 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead was recommended to me by a friend and I am so happy that I found such a great company to help my elderly neighbour. She desperately wanted to remain living independently at home and Home Instead has made that possible. She is very comfortable and happy with the carers who attend her.
They are 100% reliable and always kind and caring towards her and her cat. With a failing memory, a routine is vitally important and Home Instead understand that. If there is any change to the schedule we are informed well in advance and they have also been able to add a cleaning service to the care package which has helped enormously. I would have no hesitation in recommending Home Instead to anyone who wants to remain in their own home in elderly life.
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Review from Muriel L (Client) assisted by family/friend published on 12 January 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
I find the staff and carers at Home Instead Senior Service, punctual, helpful and courteous. I use them to help me go shopping, attend appointments and some social activities. They have always been available when I need them and have never let me down.
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Review from Richard H (Grandson of Client) published on 8 June 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Good attention to detail. Warm and friendly attitude. Very good customer service. Professional attitude to customer service.
We would be glad to recommend them to anyone.
A great company overall!
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Review from Reg O (Husband of Client) published on 6 June 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
She was a very gentle caring lady. My wife got on very well with the Caregiver very quickly. When they were getting my wife ready for bed you could hear them giggling away and they always had a calming effect on my wife. They were always punctual and did what was asked without hesitation. A very nice
experience overall.
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Review from Simon M (Son of Client) published on 19 February 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
In my opinion, Home Instead are a cut above other care providers. They are professional, helpful and easy to contact when needed. Other care companies would do well to emulate their approach. Home Instead are expensive compared to others, but they're also superior in quality and attention to detail.
I recommend this care company.
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Review from Angela I (Daughter of Client) published on 25 September 2015 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Home Instead care gives good service. My mother is very happy with her carer.
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Current Review Score: 10.0 (9.967)

Overview of Review Score

The Review Score of 10 (9.967) out of 10 for Home Instead (Crawley) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 10 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.967 for Home Instead (Crawley) is calculated as follows: ( (58 Excellents x 5) + (2 Goods x 4) ) ÷ 60 Ratings = 4.967
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Crawley) is based on 10 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 Feb 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (9)

Meet the Team (0)

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Frequently Asked Questions about Home Instead (Crawley)

What Type of Services does Home Instead (Crawley) offer?

Home Instead (Crawley) offers Home Care.

How many Carers does Home Instead (Crawley) employ?

Home Instead (Crawley) employs 30 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Crawley) to verify any information. View our terms and conditions. Home Instead (Crawley) has an Enhanced Service - more info.