How many Carers does Home Instead (Crawley) employ?

Home Instead (Crawley) employs 40 carers.

Home Instead (Crawley), 12-13 The Courtyard, East Park, Southgate, Crawley, West Sussex RH10 6AG

Review from N B (Daughter of Client) published on 24 March 2026 Submitted via Website • Report

Overall Experience

I would like to express my sincere appreciation for the care and support provided to my Mum. Living with dementia can be incredibly challenging, not only for the individual but also for the family, and the difference your team makes does not go unnoticed.

The staff consistently treat my Mum with genuine

care, patience, and kindness. They approach her with dignity and respect, taking the time to understand her needs and ensuring she feels safe and comfortable. It is very reassuring to know she is being looked after by people who truly care about her wellbeing.

In addition to supporting my Mum, the team also provides valuable help to my Dad. Simple but important tasks such as changing bedcovers, tidying up, and offering general support make a significant difference to his day-to-day life. This extra level of care helps ease the pressure on him and allows him to focus more on spending quality time with my Mum.

Thank you Home Instead

Reply from Rajive Dechickera, Director at Home Instead (Crawley)Dear Tasha, Thank you so much for your lovely review. The care-pro's enjoy their visits to your parents home and speak very highly of them. They are both such lovely people and very supportive of our staff that it's very easy to provide them with the support they need. Thank you also for being so fabulous at organsing everything yourself as well and doing all the "behind-the-scenes" support work which makes our lives a lot easier as well.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review from Nikki A (Daughter of Client) published on 4 March 2026 Submitted via Website • Report

Overall Experience

They saved me. Struggling to cope, these angels came twice a day and were amazing.
Loved my dad, gave wonderful and so badly needed advise. Helped me keep my dad at home for another year. So caring, patient, loving and each one brought another precious dynamic in a great team. Thank you.
Truly beautiful

people, I do thank God for them.

Reply from Rajive Dechickera, Director at Home Instead (Crawley)Dear Nikki,
Thanks for your kind words. I am glad we were able to help him stay at home for as long as he did. He was loved by all his care-pro's and they still talk very fondly of him. Take care of yourself.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review from Alison L (Niece of Client) published on 1 December 2025 Submitted via Website • Report

Overall Experience

The team seemed. Very caring & the jobs & help they gave my uncle was excellent
The team undertook all sorts of help within the house which has helped me too.
My uncle was very comfortable regarding all the teams visits & they appeared to bend over backwards to help my uncle

Reply from Rajive Dechickera, Director at Home Instead (Crawley)Dear Alison,
Thanks so much for your kind words. All the care pro's in your uncle's team speak very highly of him and enjou their visits with him. He's come a long way from not wanting care in the first place hasn't he? Thanks also for your support and guidance in working with him, it has gone a long way with establishing a good rapport between him and all his team.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review from Dympna B (Daughter of Client) published on 25 November 2025 Submitted via Website • Report

Overall Experience

It had taken nearly a year of very careful conversations with my Mum for her to accept that she did need help to care for my Dad who has Dementia. From the moment my Mum met Rajive from Home Instead all her worries were put behind her. Home Instead provides a very professional service, all the staff

are very kind and caring. I wouldn't hesitate recommending as we have all be so impressed with the care my Dad receives and the office staff have all been very helpful with any questions. We started with 1 ½ hours a week and very quickly added a second 2 hour visit.

Reply from Rajive Dechickera, Director at Home Instead (Crawley)Dear Dympna, Thank you very mush for the lovely review. I hadn't realised it had taken mum 1.5 years to agree to having care from anyone. Dad and her are lovely people and get on really well with their team of care pro's. I am glad we were able to help with their care, it's easy when you have supportive family members around to help us understand possible root causes and underlying concerns which may relate or link in with certain behavioral patterns. Thank you once again for your continued trust and faith in us. We'll do our best for Mum and Dad.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review from Jinny O (Daughter of Client) published on 11 November 2025 Submitted via Website • Report

Overall Experience

Rajive, Debbie, Becky, Erika, Michaela, Kinga and the whole team are exceptional. Their attention to detail and care is second to none. This is the first time I've ever had to arrange in home care for my Dad and right from the very first phone call the team have been amazing. Very reassuring and

patient guiding me all the way. Their communication is fantastic too and they're willingness to alter their schedule according to our needs is unbelievably helpful. I have no hesitation in recommending them to anyone.

Reply from Rajive Dechickera, Director at Home Instead (Crawley)Dear Jinny,
Thank you for your kind words. Your dad is an absolute gentleman and our care pro's love his visits. You and Katy have done such a great job caring for him, it's made our job so much easier. Thank you for trusting us with his care, and helping us to know and understand the person he was before he got ill, it helps us to relate so much better to him.
Take care,
Rajive

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review from Linda W (Daughter-in-law of Client) published on 30 September 2025 Submitted via Website • Report

Overall Experience

I phoned Home Instead and spoke with Raji and he answered all my questions in detail.
I needed care for my Mother in law which needed to start ASAP as she has Dementia
I couldn't believe how quickly it was put in place
We started off with 1 & half hours in the mornings but then had to add an hour

for the evenings again I spoke to Raji and all this was put in place very quickly
All the carers came out to meet my Mother in law first before any care took place which was a nice touch.
I cannot rate Home Instead highly enough
The staff are lovely very friendly from the office to the carers
Nothing is to much trouble for any of them
We have the same carers on a rota which I think is very important as my Mother in law is getting use to.
If anybody is in any doubt about getting care in then don't be
Home Instead is excellent
I cannot Thank them enough for what they have done and are doing for my Mother in law
It has put my mind at rest a bit more knowing she is being looked after.

Reply from Rajive Dechickera, Director at Home Instead (Crawley)Thank you so much for the lovely review Linda, Your in laws are lovely people and we are delighted that you chose us to support them. They are truly such lovely people, its easy to support them when you get to know them a little better. I hope they feel more confident in themselves and are able to remain independent in their own home for a few more years now that we're serving them. Take care Linda!

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review from Paul L (Son of Client) published on 3 September 2025 Submitted via Website • Report

Overall Experience

I have been very pleased with the overall care and the professionalism of both carers and support staff. It is reassuring that Mum was being looked after to the standard that your company provided. I would not hesitate to recommend you for future business. Many thanks, regards.

Reply from Rajive Dechickera, Director at Home Instead (Crawley)Many thanks for your kind words. The care professionals love visiting your mum, and she is a pleasure to work with. All the best.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review from M C (Daughter of Client) published on 22 July 2025 Submitted via Website • Report

Overall Experience

My father was initially nervous about having 'strangers' coming into his home however, the carers provided have quickly built up a relationship with my Dad and proved invaluable in helping him remain at home. It helps that he sees the same carers each day who know his routine.
Following an initial

assessment a care plan was drawn up with the help of the care manager and now my father knows there is someone coming in to assist him with those daily activities of living he finds challenging.
Initially we had requested only a once a day visit however, due to a change in his condition we asked that this be increased. Within a day the team were able to accommodate this additional request.
I find it reassuring that through the app I am able to check how each visit has gone and have been grateful to be informed of any change in my father's condition when I am not there. The team have treated my Dad as an individual, with dignity. It's such a relief he is happy to receive their help.

Reply from Rajive Dechickera, Director at Home Instead (Crawley)Thanks for the lovely review. All of your dad's care professionals speak very fondly of him and love their care calls with him. I am glad we've been able to help you and your sister care for your father and have met your expectations in a care company. We, for our part will continue to do our utmost to make sure he is safe, well and happy at home.Thank you once again for your lovely review of our services.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review from K W (Granddaughter of Client) published on 14 February 2025 Submitted via Website • Report

Overall Experience

I previously used Home Instead Fareham back in 2019/20 for my elderly parents and they were outstanding, so when I needed to arrange care for my husbands 100-year-old grandmother I made only one call to the Branch near her in Crawley. From that very call from the Manager who was just amazing with nan,

she was assessed by him in the hospital and her home was also assessed for needs, and care was arranged in 24 hours so we could get her home and away from the overcrowded hospital. She now has a great team of angles who visit three time a day giving the care, support and comfort our precious nan requires. Home Instead also use a great app that all close family can have access to which provides us with times and names of carer visits plus all tasks that have taken place, and as we live an hour away, gives the best piece of mind as you know when a carer has arrive. The Manager and the office team are always on hand to answer any of our questions. If you are considering home care in Crawley this is who you should call.

Reply from Rajive Dechickera, Director at Home Instead (Crawley)Thanks so much for your lovely message and review. It's a pleasure looking after your Nan, she's got such a wicked sense of humour, all the care pro's love going to hers. I still laugh when I recall how she had trouble with my name and said "Oh why couldn't you just be a John". Take care and all the very best.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review from P M (Client) published on 11 December 2024 Submitted via Postal Card • Report

Overall Experience

Home Instead were given to me by my daughter in law and I am thrilled with the recommendation. I have 2 companions. On a Wednesday and a Saturday. They are my continued support and they are both absolutely marvellous. They turn up promptly and leave only when I am ready I really look forward to their

visits.

Reply from Rajive Dechickera, Director at Home Instead (Crawley)Thank you so much for the lovely review. It means so much to us that you are enjoying your time with our care professionals. We're so glad that you are going out and about more often now that you have us to help. Keep going out and exploring!

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review from B R (Husband of Client) published on 20 November 2024 Submitted via Postal Card • Report

Overall Experience

From February to 3rd October, the day my wife was admitted to a care home, we, her family have been tended by a caring, responsive and compassionate Home Instead team.
Personally, I have learnt so much of what has been revealed of "another way of life". Specialists' experience of certain aspects of

my wife's condition has been invaluable. As a family, we could not have got through eight months without your support. Thank you.

Reply from Rajive Dechickera, Director at Home Instead (Crawley)Thank you so much for your lovely review of the service you received from ourselves. It was a joy and privilege to serve your wife and help you and your family cope. Please look after yourself as well and stay safe.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review from I F (Client) assisted by family/friend published on 7 October 2024 Submitted via Postal Card • Report

Overall Experience

The service provided is really good. The care providers are friendly and supportive. My family can have a peace of mind as they know that I'm well looked after.

Reply from Rajive Dechickera, Director at Home Instead (Crawley)Thank you so much for your lovely review. Our care professionals love visiting you as well. Please take good care of yourself.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review from J H (Daughter of Client) published on 3 May 2024 Submitted via Postal Card • Report

Overall Experience

This was the first time we used home instead. Very impressed with the carer's professionalism and thoughtfulness. Our care pro was absolutely delightful. Client and client's daughter were extremely happy with Home Instead.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review from M L (Wife of Client) published on 12 February 2024 Submitted via Website • Report

Overall Experience

Home instead looked after my husband from the beginning of November 2023 until he passed away on December 10th 2023.
The staff were very efficient and helpful and treated him with kindness always explaining what needed to be done and fitting in with what he wanted. If he did not feel like any help

at any time they accepted this and came back later or the next day.
My family and I are very grateful to Home Instead for their help and kindness at a difficult time.

Reply from Rajive Dechickera, Director at Home Instead (Crawley)It was a privilege to care for your husband. Thank you for placing your trust in us to care for him in his final weeks. I am glad we were able to help him pass with dignity and respect on his own terms in his own room. Look after yourself and stay well.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review from D C (Client) published on 26 January 2024 Submitted via Postal Card • Report

Overall Experience

Everyone is excellent, could not get anyone better than the staff I have, treated very well.

Reply from Rajive Dechickera, Director at Home Instead (Crawley)Thanks so much for the lovely review. We love coming in to see you. Take care and wrap up warm.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review from Helen W (Niece of Client) published on 26 October 2023 Submitted via Website • Report

Overall Experience

Home Instead have completely relieved me of most the care for my aunt. I feel that a huge weight has been lifted from my daily life. They are extremely responsive to both her needs and my requests. The manager demonstrates great attention to dignity and respect which is echoed among his staff.
I wouldn't

hesitate to recommend their care to anyone needing support.

Reply from Rajive Dechickera, Director at Home Instead (Crawley)Many thanks for your kind words. Your aunt is such a pleasure to serve, and our care pros love spending time with her. I am glad our service has taken the stress of caring for her is taken off your shoulders and you are able to trust us with her care so completely. - We are all grateful to you for placing your trust in us.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review from Gillian H (Daughter of Client) published on 20 November 2020 Submitted via Website • Report

Overall Experience

Mum and the whole family wanted you all to know just how much we all appreciated the love and care that you showed to Mum and Dad, and then Mum on her own over the past couple of years. It has been the hardest thing for Mum to do to leave you all, never mind the family, you are the people that she will

miss. It became clear to all of us that Mum just could not manage in the house on her own anymore and it was with reluctance that she agreed to leave you and move to permanent residential care. You will be a hard act to follow and you can be assured that Mum will not accept standards any lower than those that she got from you. The care assistants could be in for a hard time if they do not behave. Be reassured that the ones that I have met are very nice. I will keep you updated on how Mum is doing.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review from Christopher L (Son of Client) published on 17 March 2020 Submitted via Website • Report

Overall Experience

My mother, now in her mid-nineties, has been supported by Home Instead Senior Care (Crawley) for around five years, during this time care and support has grown in line with my mother's increasing needs. At each instance the care and support provided has been of the highest professional standard provided

by courteous, friendly and compassionate staff well led by the Director. My mother has been a very satisfied client who has received domestic and personal support at home, as well as companionship support for shopping trips and a range of appointments. Home Instead's staff have always been punctual and most reliable.
We would have no hesitation in recommending the Director and his team at Home Instead Senior Care (Crawley) to others.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review from Sally G (Daughter of Client) published on 25 February 2020 Submitted via Website • Report

Overall Experience

the mI live 12,000 miles away from my 90-year-old Father, who's recently been diagnosed with the early stages of dementia.
To say I feel helpless living so far away is an understatement, so how reassuring to learn that the manager and his team from HomeInstead are offering excellent support. My sister

engaged HomeInstead in December 2019.
Initially, they were there to help administer my dad's morning medication and provide him with support and company on a daily basis. In January 2020 he took a fall and it was one of the caregivers who discovered him when he failed to answer the door. Fortunately, he didn't sustain major injuries. He's currently in hospital but we'll be upping his care with HomeInstead when he's home.
During his hospital stay the manager and other regular caregivers visited Dad. I have no hesitation in providing a recommendation as I have been more than impressed with the very personal service offered. If I could give more than 5 stars I would!

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review from L M (Daughter of Client) published on 28 January 2020 Submitted via Website • Report

Overall Experience

Home Instead was recommended to me by a friend. My mother has only just been diagnosed with Dementia so this was all new to me. Home Instead hasn’t just given my mum amazing care they have also given me the support that I needed. Nothing is ever too much trouble. Highly recommended.