Home Instead (Crawley)

12-13 The Courtyard, East Park, Southgate, Crawley RH10 6AG
Review Us
9.9 22 Reviews
  • Home Instead (Crawley), Crawley
Home Instead (Crawley) looks to match clients with the right care workers, based on background, interests, hobbies and culture, while carrying out a service based on continuity and building strong bonds.

A friendly team is committed to a person-centred approach, experienced in home help and companionship that is always person-focused and never task-orientated.

Home Instead has built up its reputation based on supporting a dignified lifestyle within the comfort of one's own home.

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Care Provided

Types of Home Care

  • Visiting Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Palliative / End of Life Care
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

Available on request

Good to Know

Group/Owner

Person in charge

  • Rajive De Chickera (Director)

Home Instead (Crawley) Reviews (22)

Total of 22, showing 21-22
9.9

Home Instead (Crawley) has a Review Score of 9.9 (9.863) out of 10, based on 9 reviews in the last 2 years. Over all time Home Instead (Crawley) has 22 reviews.

Overall Experience

  • 21
  • 1
  • 0
  • 0
  • 0

Date Published

22
1
5
9
13

Review from Hasu M (Client) published on 21 September 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The service I receive for me and my wife is good. Everything that was promised has been delivered. We have had no problems.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Annette B (Daughter of Client) published on 28 July 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The companionship care we receive for my mother at present is wonderful. The carers we have are efficient and very friendly and make us feel a lot more at ease with the situation. They are well trained in dealing with my mother's dementia, specifically in keeping her calm during bad periods.


Any

time we need extra help, it is provided without any worry on our part, which makes our lives a lot easier. There never seems to be a problem and we are extremely impressed with the service we are receiving.


Thank you!

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.9 (9.863)

Overview of Review Score

The Review Score of 9.9 (9.863) out of 10 for Home Instead (Crawley) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.963 for Home Instead (Crawley) is calculated as follows: ( (52 Excellents x 5) + (2 Goods x 4) ) ÷ 54 Ratings = 4.963

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Crawley) is based on 9 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 = 4.9

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 Feb 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (9)

Meet the Team (0)

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