Home Instead (Brighton, Hove and Shoreham)

Waterside House, Basin Road North, Hove, Brighton BN41 1UY
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10 64 Reviews
  • Home Instead (Brighton, Hove and Shoreham), Brighton
Home Instead (Brighton, Hove and Shoreham) offers a range of tailored care and support services to people in their own homes, enabling individuals to continue to lead independent, safe and happy lives in comfortable and familiar surroundings.

The friendly and compassionate caregivers provide a trusted and bespoke service, including assistance and support with day-to-day activities, from domestic chores, cooking and house-keeping, to companionship and outings, or more personal care if required.

Home Instead focuses on the relationship that is built between the caregiver and client and understands the importance of continuity and promptness.

All caregivers are fully trained with extensive references and are personally matched to each client.

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Care Provided

Types of Home Care

  • Visiting Care
  • 24 Hour Care
  • Adult Home Care (18+)
  • Respite Care

Personal Care & Household Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Domestic Services / Home Help
  • Call in Service
  • Cleaning Service
  • Companionship
  • Food Preparation & Serving
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service

Other Care Provided

  • Older Person Care
  • Dementia
  • Palliative / End of Life Care
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £31.50

These prices are only a guideline, please contact Home Instead (Brighton, Hove and Shoreham) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Liz Brackley (Director)

Home Instead (Brighton, Hove and Shoreham) Reviews (64)

Total of 64, showing 1-20
10

Home Instead (Brighton, Hove and Shoreham) has a Review Score of 10 (9.957) out of 10, based on 23 reviews in the last 2 years. Over all time Home Instead (Brighton, Hove and Shoreham) has 64 reviews.

Overall Experience

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Date Published

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Review from Mark J (Son of Client) published on 27 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm very happy to give Home Instead a five star review across the board. My wife and I reached out to them after bringing my elderly mother down to live with us in the wake of the death of my father. Mum, an erudite and intelligent woman, was suffering with dementia and in the final two years of her
life became partially, then wholly bed-ridden. H.I. helped us adapt to these changing and challenging circumstances with kindness, insight and professionalism. Each care worker brought the warmth of their own personality to the job; my wife, young daughter and I very much thought of them as friends. Their care for mum was authentic and unforced; while entirely professional the sensibility was more of friendly neighbours or relatives calling by to help, rather than staff recruited by a business. The backroom staff in the office were also excellent; pleasant to deal with, competent and flexible if our requirements suddenly shifted. TLDR; I am extremely thankful we engaged Home Instead.

Reply from Liz Brackley, Director at Home Instead (Brighton, Hove and Shoreham)

Many thanks for taking the time to review our service - and for the lovely feedback that we will pass on to the Care Professional team.With our best regards. - team

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Review from James K (Son of Client) published on 11 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister and I engaged with Home Instead upon a recommendation of a good friend and neighbour who, themselves, used HI. Our father was in the later stages of life and required a delicate, but understanding, touch. It was clearly apparent that the senior personnel at HI were adept and professional.
Furthermore, the carers who tended to my father were attentive, caring and professional.
We're dealing with personalities, both that of the Client and also that of the carer. It is important to ensure you achieve the right 'compatible' fit to get the most out of this relationship. Don't be afraid to mention this, HI 'get it' and ensure compatibility.
For us, it was new territory and we fully appreciated the help and guidance.

Reply from Liz Brackley, Director at Home Instead (Brighton, Hove and Shoreham)

Many thanks for your kind words, which we'll pass on to the team. We were so pleased to be able to help - and appreciate you taking the time to review us.

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Review from Martin A (Son of Client) published on 28 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Over the several years of having Home Instead provide care for our mother we have been very impressed.


Every member of staff has always ensured every aspect is attended to with the utmost level of care and attention.


We are particularly pleased with the proactive nature of the care where health

and diet issues are fed back, allowing us to take the required action.


Care providers take time to engage with mum and stimulate her mentally - so important with someone with dementia. They demonstrate patience and empathy and seem genuinely invested in mum's wellbeing.

Reply from Liz Brackley, Director at Home Instead (Brighton, Hove and Shoreham)

What lovely feedback - thanks so much. Much appreciated by the whole team!

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Review from Paul H (Son of Client) published on 28 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have given five stars for several reasons. First, the quality of staff is second to none. This means you get professional but friendly people who have to deal with many different clients yet are able to adapt to the needs and circumstances of specific individual needs. Second, communication with clients
and relatives is first class, both in terms of reacting but perhaps more importantly proactively supporting and offering new assistance and experiences. Third, the support is so good as to give myself and my brother full confidence to take badly needed respite time and not worry at all. Linked to this is the relationships we have been able to build with individual carers and management staff who consistently perform at the highest levels. Finally, the thing I cherish most is that all the carers and other staff are real and sincere people who engage with all of us at just the right level which makes things so much easier for my Dad and his two sons.

Reply from Liz Brackley, Director at Home Instead (Brighton, Hove and Shoreham)

We really appreciate your kind words, and taking the time to provide such a thoughtful review. It's our pleasure to support you all as a family. Thanks!

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Review from Jane P (Daughter of Client) published on 27 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead have been providing care for my elderly parents for a year now. They are getting progressively frail and Mum has severe memory loss (Dementia) and my step dad is going blind. The excellent carers visit daily for an hour to encourage them to get up, wash, take their tablets. They provide
them with breakfast and do household chores.
My Mum was very resistant to having any one in her home, but has now accepted their help and is extremely fond of both carers. My Step Dad loves their company, and looks forward to their daily chats and banter. They have become trusted friends.
I have been able to take a 3 week holiday, safe in the knowledge they are being cared for. They even helped with video calls, it was wonderful keep in contact with my parents whilst traveling.
Home Instead enable my parents to continue to maintain their independence and live in their own home, and give us the reassurance they are safe.
I simply don't know how we would cope without them.

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Review from Steven T (Son of Client) published on 21 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 94 year old mother visits for a week every month in order to give her a change of scene and to give my sister who she lives next door to a break. Home Instead has enabled us to do this. They provide professional, empathetic and reliable carers that my mother now considers to be friends who she looks
forward to seeing. I would recommend Home Instead to anyone looking for help caring for a loved one.

Reply from Liz Brackley, Director at Home Instead (Brighton, Hove and Shoreham)

Many thanks for your kind words; the team very much enjoy supporting your mother when she stays!

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Review from A K (Daughter of Client) published on 12 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father's dearest wish was to live in his own home for as long as possible after my mum passed away in 2018. And at the age of 96 he has only just a week ago moved into a care home. The only reason he managed to stay in his house for so long was due to the care and service provided by Home Instead.
Genuinely warm and caring team, who he grew extremely fond of and always looked forward to their visits.

Reply from Liz Brackley, Director at Home Instead (Brighton, Hove and Shoreham)

It was a pleasure for us to support your father at home - and thanks for your lovely review.We (and I'm sure the foxes!) miss him. All the best.

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Review from A C (Daughter of Client) published on 20 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have had support from Home Instead for almost two years. I have really appreciated Home Instead's approach, the way they work professionally, and the team that has supported Mum. I realise the amount of support the team at Home Instead has given Mum and also me! They have gone above and beyond, and
have helped me to keep sane through some difficult times with Mum's health and changing health and circumstances. They have been a font of knowledge and advice, I have learnt a lot from them in terms of caring for Mum and services.

Reply from Liz Brackley, Director at Home Instead (Brighton, Hove and Shoreham)

Thank you for your lovely review. It was our pleasure to support your mother. We'll pass on your kind words to the team.

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Review from A K (Son of Client) published on 23 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Highly recommend Home Instead. So much better than other companies. The professionalism and care for my father was brilliant from the initial meeting until the very end of his life. They went out of their way to accommodate and train for all his needs.

Reply from Liz Brackley, Director at Home Instead (Brighton, Hove and Shoreham)

It was our pleasure to help, and really appreciate your kind words and taking the time to review us.

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Review from Jane C (Daughter of Client) published on 21 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank Home Instead enough for the care, kindness, and support, the Care Professionals gave to my Mum and the Office team to me over the last few years. Nothing was ever too much trouble, even at sometimes very short notice. The Care Professionals who visited Mum were amazing, and Mum always
looked forward to their visits and considered them all Friends.
I would highly recommend Home Instead to anyone who is looking for care at home.

Reply from Liz Brackley, Director at Home Instead (Brighton, Hove and Shoreham)

Thank you for your kind words. It was our pleasure.

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Review from Andrew R (Son of Client) published on 11 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead have been providing care for my dad for 1 and a half years and my siblings and I have been very impressed by them. They always keep us informed of anything important and we never feel out of the loop which helps put our minds at rest. The care pros are hard working and help Dad do lots
of jobs around the house as well as helping him with basic needs like showering and getting dressed. Most importantly, the care pros are friendly and provide excellent company, which is so important for Dad's well-being and to keep his brain stimulated. My 3 siblings and I are very grateful for the help that the team at Home Instead provide and we highly recommend them to anyone else out there who needs support caring for a loved one.

Reply from Liz Brackley, Director at Home Instead (Brighton, Hove and Shoreham)

Thanks so much for your kind words, it's our pleasure supporting your father!

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Review from Finn C (Daughter of Client) published on 11 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum had been using Home Instead for a while, getting familiar people in place for company and potential care, should she need it down the road. And boy, did she need it. After a serious illness a few months ago, Home Instead whirled into action, stepped up two visits a week to three visits a day, provided
me with much-needed emotional and professional support and then stepped back again as Mum began to recover, promoting her independence as much as they could. They aren't cheap, but you really get what you pay for, and with me living hundreds of miles away, it's deeply reassuring to know that my mother is in safe hands, dealing with people she respects and likes.

Reply from Liz Brackley, Director at Home Instead (Brighton, Hove and Shoreham)

Many thanks for your kind words. It is our pleasure to support your mother.

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Review from Elysia K (Granddaughter of Client) published on 29 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I could not recommend Home Instead enough. They are just brilliant from the office team to the carers, knowing that my nana has that support from the team is lovely and makes me feel at ease.
She is looked after so brilliantly and they do everything with such care and are so thoughtful and always
there for her when I can’t be and I appreciate that so much.
The best thing we could have done as a family is sign up to Home Instead so a big thank you to everybody.

Reply from Liz Brackley, Director at Home Instead (Brighton, Hove and Shoreham)

We are delighted to look after your grandmother - and thank you so much for your kind words!

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Review from C M (Client) published on 9 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead has been amazing in every way from my very first enquiry to the execution of my designated helpers staring. It is worth 15/10. My assessment was so professional and personal. Then the follow-up was truly stunning. Pictures and times of who would be attending and when. The 3 people all turned
up bang on time, so punctual, became instant friends, saw what I needed, responded to anything I needed. None of the three 'clock watched', were totally involved and so very enthusiastic about their job. They are a breath of fresh air. Please maintain the high standard. Totally stunning.

Reply from Liz Brackley, Director at Home Instead (Brighton, Hove and Shoreham)

We are so pleased that you are pleased with our team! Thanks for taking the time to review us.

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Review from Nick L (Son of Client) published on 7 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at Home Instead looked after my mother very well during the year or so we used them before we took the difficult decision to place her in a care home full-time.
My mother formed strong bonds with each carer who came to see her twice a day, and they took a genuine interest in her, and looked
after her, giving her a precious extra year in the family home.
Would certainly recommend them without hesitation.

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Review from K A (Daughter of Client) published on 14 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has received excellent support from Home Instead.
When my Dad initially needed more support at home, he was reluctant to have carers. The Home Instead team suggested a weekly Companion visit, to take Dad out for a coffee or activity. Very soon he was looking forward to these outings.
When
Dad became more frail, Home Instead were able to provide him with a daily care visit at very short notice. The carers treated Dad with kindness, encouragement and dignity.
I would highly recommend Home Instead to anyone requiring care and support at home.

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Review from P M (Client) published on 8 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I became a client last October and all is going very well.

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Review from Molly T (Client) published on 24 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely caring ladies. It is a joy to have them visit each day.
Always willing to do a little job that I cannot manage myself.

Reply from Liz Brackley, Director at Home Instead (Brighton, Hove and Shoreham)

Many thanks for your lovely feedback! The team really enjoy supporting you, and we'll pass on your kind words to them.

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Review from S D (Daughter of Client) published on 22 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The whole team at Home Instead, Brighton, Hove and Shoreham - CarePros and office staff - have been absolutely wonderful and 100 per cent supportive in the many years they have cared for mum. Never dropping a shift, reliable, punctual, professional. No hesitation in recommending them. Thank you!

Reply from Liz Brackley, Director at Home Instead (Brighton, Hove and Shoreham)

It's been our pleasure! Thanks for your kind works recognising our amazing team

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Review from Teresa D (Client) published on 4 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using Home Instead for two years and they assist my father on a daily basis. All the staff are caring and supportive and really do make a difference. My father’s wellbeing and mental health is much improved with their reliability and support. Ten out of ten, they really do go the extra
mile.

Reply from Liz Brackley, Director at Home Instead (Brighton, Hove and Shoreham)

Many thanks for your kind words, which we'll ensure the team see. It's our pleasure to support your family.

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Current Review Score: 10.0 (9.957)

Overview of Review Score

The Review Score of 10 (9.957) out of 10 for Home Instead (Brighton, Hove and Shoreham) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.957 for Home Instead (Brighton, Hove and Shoreham) is calculated as follows: ( (132 Excellents x 5) + (6 Goods x 4) ) ÷ 138 Ratings = 4.957

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Brighton, Hove and Shoreham) is based on 23 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 Dec 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (13)

Meet the Team (1)

Liz

Liz Brackley

Job Title: Director and Registered Manager

Liz started the Home Instead office for Brighton & Hove and Shoreham in early 2016, inspired by the experience she had had with her own parents. Since then she is proud to have built an amazing team who are providing fantastic support to a growing number of clients with varying needs.


When not working, Liz enjoys time with her family at home, and her two rescue dogs, and is never happier than when walking together in the countryside and the hills.

Frequently Asked Questions about Home Instead (Brighton, Hove and Shoreham)

What Type of Services does Home Instead (Brighton, Hove and Shoreham) offer?

Home Instead (Brighton, Hove and Shoreham) offers Home Care.

How many Carers does Home Instead (Brighton, Hove and Shoreham) employ?

Home Instead (Brighton, Hove and Shoreham) employs 100 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Brighton, Hove and Shoreham) to verify any information. View our terms and conditions. Home Instead (Brighton, Hove and Shoreham) has an Enhanced Service - more info.