Home Instead (Brighton, Hove and Shoreham)

We first engaged assistance from Home Instead some years ago when my parents needed basic help in living at home. Sadly my mother died five years ago and since then Home Instead have provided increasing care sessions to support my father who is now 102 years old. Their carers have all been professional and cheerful, attentive to my father's needs. There is no doubt that they have ensured he can remain living happily in his own home, which is what he wants to do. The carers and the office team have also provided huge support to myself as his primary carer, helping me to navigate the best solutions for his health and well-being. The cost of all home care is expensive but Home Instead does provide a high quality, personal and very responsive service.

The last couple of months saw a deterioration in his condition, and I've really appreciated the support which has been given, not only to him, but also to me. I've not felt 'on my own'. The managers and office staff are very approachable and always helpful, by phone or by email, and in his home, everything is done in a professional manner, with gentleness and respect. I could not ask for more!

They are not the cheapest company but they give attention to the smallest detail of the client's needs and wishes.

The carers used an online App so that I knew daily how she was and also anything that needed my attention.

I'm very happy to give Home Instead a five star review across the board. My wife and I reached out to them after bringing my elderly mother down to live with us in the wake of the death of my father. Mum, an erudite and intelligent woman, was suffering with dementia and in the final two years of her life became partially, then wholly bed-ridden. H.I. helped us adapt to these changing and challenging circumstances with kindness, insight and professionalism. Each care worker brought the warmth of their own personality to the job; my wife, young daughter and I very much thought of them as friends. Their care for mum was authentic and unforced; while entirely professional the sensibility was more of friendly neighbours or relatives calling by to help, rather than staff recruited by a business. The backroom staff in the office were also excellent; pleasant to deal with, competent and flexible if our requirements suddenly shifted. TLDR; I am extremely thankful we engaged Home Instead.

For us, it was new territory and we fully appreciated the help and guidance.

Over the several years of having Home Instead provide care for our mother we have been very impressed.

Every member of staff has always ensured every aspect is attended to with the utmost level of care and attention.

We are particularly pleased with the proactive nature of the care where health and diet issues are fed back, allowing us to take the required action.

Care providers take time to engage with mum and stimulate her mentally - so important with someone with dementia. They demonstrate patience and empathy and seem genuinely invested in mum's wellbeing.

I have given five stars for several reasons. First, the quality of staff is second to none. This means you get professional but friendly people who have to deal with many different clients yet are able to adapt to the needs and circumstances of specific individual needs. Second, communication with clients and relatives is first class, both in terms of reacting but perhaps more importantly proactively supporting and offering new assistance and experiences. Third, the support is so good as to give myself and my brother full confidence to take badly needed respite time and not worry at all. Linked to this is the relationships we have been able to build with individual carers and management staff who consistently perform at the highest levels. Finally, the thing I cherish most is that all the carers and other staff are real and sincere people who engage with all of us at just the right level which makes things so much easier for my Dad and his two sons.

I simply don't know how we would cope without them.

My 94 year old mother visits for a week every month in order to give her a change of scene and to give my sister who she lives next door to a break. Home Instead has enabled us to do this. They provide professional, empathetic and reliable carers that my mother now considers to be friends who she looks forward to seeing. I would recommend Home Instead to anyone looking for help caring for a loved one.

My father's dearest wish was to live in his own home for as long as possible after my mum passed away in 2018. And at the age of 96 he has only just a week ago moved into a care home. The only reason he managed to stay in his house for so long was due to the care and service provided by Home Instead. Genuinely warm and caring team, who he grew extremely fond of and always looked forward to their visits.

We have had support from Home Instead for almost two years. I have really appreciated Home Instead's approach, the way they work professionally, and the team that has supported Mum. I realise the amount of support the team at Home Instead has given Mum and also me! They have gone above and beyond, and have helped me to keep sane through some difficult times with Mum's health and changing health and circumstances. They have been a font of knowledge and advice, I have learnt a lot from them in terms of caring for Mum and services.

Highly recommend Home Instead. So much better than other companies. The professionalism and care for my father was brilliant from the initial meeting until the very end of his life. They went out of their way to accommodate and train for all his needs.

I would highly recommend Home Instead to anyone who is looking for care at home.

Home Instead have been providing care for my dad for 1 and a half years and my siblings and I have been very impressed by them. They always keep us informed of anything important and we never feel out of the loop which helps put our minds at rest. The care pros are hard working and help Dad do lots of jobs around the house as well as helping him with basic needs like showering and getting dressed. Most importantly, the care pros are friendly and provide excellent company, which is so important for Dad's well-being and to keep his brain stimulated. My 3 siblings and I are very grateful for the help that the team at Home Instead provide and we highly recommend them to anyone else out there who needs support caring for a loved one.

Mum had been using Home Instead for a while, getting familiar people in place for company and potential care, should she need it down the road. And boy, did she need it. After a serious illness a few months ago, Home Instead whirled into action, stepped up two visits a week to three visits a day, provided me with much-needed emotional and professional support and then stepped back again as Mum began to recover, promoting her independence as much as they could. They aren't cheap, but you really get what you pay for, and with me living hundreds of miles away, it's deeply reassuring to know that my mother is in safe hands, dealing with people she respects and likes.

The best thing we could have done as a family is sign up to Home Instead so a big thank you to everybody.

Home Instead has been amazing in every way from my very first enquiry to the execution of my designated helpers staring. It is worth 15/10. My assessment was so professional and personal. Then the follow-up was truly stunning. Pictures and times of who would be attending and when. The 3 people all turned up bang on time, so punctual, became instant friends, saw what I needed, responded to anything I needed. None of the three 'clock watched', were totally involved and so very enthusiastic about their job. They are a breath of fresh air. Please maintain the high standard. Totally stunning.

Would certainly recommend them without hesitation.

I would highly recommend Home Instead to anyone requiring care and support at home.