Submit a Review for Home Instead (Brighton, Hove and Shoreham)
Waterside House, Basin Road North, Hove, Brighton, BN41 1UY
View Full Details of Home Instead (Brighton, Hove and Shoreham)Latest Reviews for Home Instead (Brighton, Hove and Shoreham)
27 June 2025
I'm very happy to give Home Instead a five star review across the board. My wife and I reached out to them after bringing my elderly mother down to live with us in the wake of the death of my father. Mum, an erudite and intelligent woman, was suffering with dementia and in the final two years of her life became partially, then wholly bed-ridden. H.I. helped us adapt to these changing and challenging circumstances with kindness, insight and professionalism. Each care worker brought the warmth of their own personality to the job; my wife, young daughter and I very much thought of them as friends. Their care for mum was authentic and unforced; while entirely professional the sensibility was more of friendly neighbours or relatives calling by to help, rather than staff recruited by a business. The backroom staff in the office were also excellent; pleasant to deal with, competent and flexible if our requirements suddenly shifted. TLDR; I am extremely thankful we engaged Home Instead.
11 June 2025
My sister and I engaged with Home Instead upon a recommendation of a good friend and neighbour who, themselves, used HI. Our father was in the later stages of life and required a delicate, but understanding, touch. It was clearly apparent that the senior personnel at HI were adept and professional. Furthermore, the carers who tended to my father were attentive, caring and professional. We're dealing with personalities, both that of the Client and also that of the carer. It is important to ensure you achieve the right 'compatible' fit to get the most out of this relationship. Don't be afraid to mention this, HI 'get it' and ensure compatibility. For us, it was new territory and we fully appreciated the help and guidance.
28 May 2025
Over the several years of having Home Instead provide care for our mother we have been very impressed. Every member of staff has always ensured every aspect is attended to with the utmost level of care and attention. We are particularly pleased with the proactive nature of the care where health and diet issues are fed back, allowing us to take the required action. Care providers take time to engage with mum and stimulate her mentally - so important with someone with dementia. They demonstrate patience and empathy and seem genuinely invested in mum's wellbeing.
28 May 2025
I have given five stars for several reasons. First, the quality of staff is second to none. This means you get professional but friendly people who have to deal with many different clients yet are able to adapt to the needs and circumstances of specific individual needs. Second, communication with clients and relatives is first class, both in terms of reacting but perhaps more importantly proactively supporting and offering new assistance and experiences. Third, the support is so good as to give myself and my brother full confidence to take badly needed respite time and not worry at all. Linked to this is the relationships we have been able to build with individual carers and management staff who consistently perform at the highest levels. Finally, the thing I cherish most is that all the carers and other staff are real and sincere people who engage with all of us at just the right level which makes things so much easier for my Dad and his two sons.
27 March 2025
Home Instead have been providing care for my elderly parents for a year now. They are getting progressively frail and Mum has severe memory loss (Dementia) and my step dad is going blind. The excellent carers visit daily for an hour to encourage them to get up, wash, take their tablets. They provide them with breakfast and do household chores. My Mum was very resistant to having any one in her home, but has now accepted their help and is extremely fond of both carers. My Step Dad loves their company, and looks forward to their daily chats and banter. They have become trusted friends. I have been able to take a 3 week holiday, safe in the knowledge they are being cared for. They even helped with video calls, it was wonderful keep in contact with my parents whilst traveling. Home Instead enable my parents to continue to maintain their independence and live in their own home, and give us the reassurance they are safe. I simply don't know how we would cope without them.
21 March 2025
My 94 year old mother visits for a week every month in order to give her a change of scene and to give my sister who she lives next door to a break. Home Instead has enabled us to do this. They provide professional, empathetic and reliable carers that my mother now considers to be friends who she looks forward to seeing. I would recommend Home Instead to anyone looking for help caring for a loved one.
12 March 2025
My father's dearest wish was to live in his own home for as long as possible after my mum passed away in 2018. And at the age of 96 he has only just a week ago moved into a care home. The only reason he managed to stay in his house for so long was due to the care and service provided by Home Instead. Genuinely warm and caring team, who he grew extremely fond of and always looked forward to their visits.
20 September 2024
We have had support from Home Instead for almost two years. I have really appreciated Home Instead's approach, the way they work professionally, and the team that has supported Mum. I realise the amount of support the team at Home Instead has given Mum and also me! They have gone above and beyond, and have helped me to keep sane through some difficult times with Mum's health and changing health and circumstances. They have been a font of knowledge and advice, I have learnt a lot from them in terms of caring for Mum and services.
23 July 2024
Highly recommend Home Instead. So much better than other companies. The professionalism and care for my father was brilliant from the initial meeting until the very end of his life. They went out of their way to accommodate and train for all his needs.
21 June 2024
I cannot thank Home Instead enough for the care, kindness, and support, the Care Professionals gave to my Mum and the Office team to me over the last few years. Nothing was ever too much trouble, even at sometimes very short notice. The Care Professionals who visited Mum were amazing, and Mum always looked forward to their visits and considered them all Friends. I would highly recommend Home Instead to anyone who is looking for care at home.
11 June 2024
Home Instead have been providing care for my dad for 1 and a half years and my siblings and I have been very impressed by them. They always keep us informed of anything important and we never feel out of the loop which helps put our minds at rest. The care pros are hard working and help Dad do lots of jobs around the house as well as helping him with basic needs like showering and getting dressed. Most importantly, the care pros are friendly and provide excellent company, which is so important for Dad's well-being and to keep his brain stimulated. My 3 siblings and I are very grateful for the help that the team at Home Instead provide and we highly recommend them to anyone else out there who needs support caring for a loved one.
11 June 2024
Mum had been using Home Instead for a while, getting familiar people in place for company and potential care, should she need it down the road. And boy, did she need it. After a serious illness a few months ago, Home Instead whirled into action, stepped up two visits a week to three visits a day, provided me with much-needed emotional and professional support and then stepped back again as Mum began to recover, promoting her independence as much as they could. They aren't cheap, but you really get what you pay for, and with me living hundreds of miles away, it's deeply reassuring to know that my mother is in safe hands, dealing with people she respects and likes.
29 May 2024
I could not recommend Home Instead enough. They are just brilliant from the office team to the carers, knowing that my nana has that support from the team is lovely and makes me feel at ease. She is looked after so brilliantly and they do everything with such care and are so thoughtful and always there for her when I can’t be and I appreciate that so much. The best thing we could have done as a family is sign up to Home Instead so a big thank you to everybody.
09 May 2024
Home Instead has been amazing in every way from my very first enquiry to the execution of my designated helpers staring. It is worth 15/10. My assessment was so professional and personal. Then the follow-up was truly stunning. Pictures and times of who would be attending and when. The 3 people all turned up bang on time, so punctual, became instant friends, saw what I needed, responded to anything I needed. None of the three 'clock watched', were totally involved and so very enthusiastic about their job. They are a breath of fresh air. Please maintain the high standard. Totally stunning.
07 May 2024
The team at Home Instead looked after my mother very well during the year or so we used them before we took the difficult decision to place her in a care home full-time. My mother formed strong bonds with each carer who came to see her twice a day, and they took a genuine interest in her, and looked after her, giving her a precious extra year in the family home. Would certainly recommend them without hesitation.
14 April 2024
My father has received excellent support from Home Instead. When my Dad initially needed more support at home, he was reluctant to have carers. The Home Instead team suggested a weekly Companion visit, to take Dad out for a coffee or activity. Very soon he was looking forward to these outings. When Dad became more frail, Home Instead were able to provide him with a daily care visit at very short notice. The carers treated Dad with kindness, encouragement and dignity. I would highly recommend Home Instead to anyone requiring care and support at home.
08 February 2024
I became a client last October and all is going very well.
24 January 2024
Lovely caring ladies. It is a joy to have them visit each day. Always willing to do a little job that I cannot manage myself.
22 January 2024
The whole team at Home Instead, Brighton, Hove and Shoreham - CarePros and office staff - have been absolutely wonderful and 100 per cent supportive in the many years they have cared for mum. Never dropping a shift, reliable, punctual, professional. No hesitation in recommending them. Thank you!
04 January 2024
We have been using Home Instead for two years and they assist my father on a daily basis. All the staff are caring and supportive and really do make a difference. My father’s wellbeing and mental health is much improved with their reliability and support. Ten out of ten, they really do go the extra mile.
Latest Reviews for Home Instead (Brighton, Hove and Shoreham)
27 June 2025
I'm very happy to give Home Instead a five star review across the board. My wife and I reached out to them after bringing my elderly mother down to live with us in the wake of the death of my father. Mum, an erudite and intelligent woman, was suffering with dementia and in the final two years of her life became partially, then wholly bed-ridden. H.I. helped us adapt to these changing and challenging circumstances with kindness, insight and professionalism. Each care worker brought the warmth of their own personality to the job; my wife, young daughter and I very much thought of them as friends. Their care for mum was authentic and unforced; while entirely professional the sensibility was more of friendly neighbours or relatives calling by to help, rather than staff recruited by a business. The backroom staff in the office were also excellent; pleasant to deal with, competent and flexible if our requirements suddenly shifted. TLDR; I am extremely thankful we engaged Home Instead.
11 June 2025
My sister and I engaged with Home Instead upon a recommendation of a good friend and neighbour who, themselves, used HI. Our father was in the later stages of life and required a delicate, but understanding, touch. It was clearly apparent that the senior personnel at HI were adept and professional. Furthermore, the carers who tended to my father were attentive, caring and professional. We're dealing with personalities, both that of the Client and also that of the carer. It is important to ensure you achieve the right 'compatible' fit to get the most out of this relationship. Don't be afraid to mention this, HI 'get it' and ensure compatibility. For us, it was new territory and we fully appreciated the help and guidance.
28 May 2025
Over the several years of having Home Instead provide care for our mother we have been very impressed. Every member of staff has always ensured every aspect is attended to with the utmost level of care and attention. We are particularly pleased with the proactive nature of the care where health and diet issues are fed back, allowing us to take the required action. Care providers take time to engage with mum and stimulate her mentally - so important with someone with dementia. They demonstrate patience and empathy and seem genuinely invested in mum's wellbeing.
28 May 2025
I have given five stars for several reasons. First, the quality of staff is second to none. This means you get professional but friendly people who have to deal with many different clients yet are able to adapt to the needs and circumstances of specific individual needs. Second, communication with clients and relatives is first class, both in terms of reacting but perhaps more importantly proactively supporting and offering new assistance and experiences. Third, the support is so good as to give myself and my brother full confidence to take badly needed respite time and not worry at all. Linked to this is the relationships we have been able to build with individual carers and management staff who consistently perform at the highest levels. Finally, the thing I cherish most is that all the carers and other staff are real and sincere people who engage with all of us at just the right level which makes things so much easier for my Dad and his two sons.
27 March 2025
Home Instead have been providing care for my elderly parents for a year now. They are getting progressively frail and Mum has severe memory loss (Dementia) and my step dad is going blind. The excellent carers visit daily for an hour to encourage them to get up, wash, take their tablets. They provide them with breakfast and do household chores. My Mum was very resistant to having any one in her home, but has now accepted their help and is extremely fond of both carers. My Step Dad loves their company, and looks forward to their daily chats and banter. They have become trusted friends. I have been able to take a 3 week holiday, safe in the knowledge they are being cared for. They even helped with video calls, it was wonderful keep in contact with my parents whilst traveling. Home Instead enable my parents to continue to maintain their independence and live in their own home, and give us the reassurance they are safe. I simply don't know how we would cope without them.
21 March 2025
My 94 year old mother visits for a week every month in order to give her a change of scene and to give my sister who she lives next door to a break. Home Instead has enabled us to do this. They provide professional, empathetic and reliable carers that my mother now considers to be friends who she looks forward to seeing. I would recommend Home Instead to anyone looking for help caring for a loved one.
12 March 2025
My father's dearest wish was to live in his own home for as long as possible after my mum passed away in 2018. And at the age of 96 he has only just a week ago moved into a care home. The only reason he managed to stay in his house for so long was due to the care and service provided by Home Instead. Genuinely warm and caring team, who he grew extremely fond of and always looked forward to their visits.
20 September 2024
We have had support from Home Instead for almost two years. I have really appreciated Home Instead's approach, the way they work professionally, and the team that has supported Mum. I realise the amount of support the team at Home Instead has given Mum and also me! They have gone above and beyond, and have helped me to keep sane through some difficult times with Mum's health and changing health and circumstances. They have been a font of knowledge and advice, I have learnt a lot from them in terms of caring for Mum and services.
23 July 2024
Highly recommend Home Instead. So much better than other companies. The professionalism and care for my father was brilliant from the initial meeting until the very end of his life. They went out of their way to accommodate and train for all his needs.
21 June 2024
I cannot thank Home Instead enough for the care, kindness, and support, the Care Professionals gave to my Mum and the Office team to me over the last few years. Nothing was ever too much trouble, even at sometimes very short notice. The Care Professionals who visited Mum were amazing, and Mum always looked forward to their visits and considered them all Friends. I would highly recommend Home Instead to anyone who is looking for care at home.
11 June 2024
Home Instead have been providing care for my dad for 1 and a half years and my siblings and I have been very impressed by them. They always keep us informed of anything important and we never feel out of the loop which helps put our minds at rest. The care pros are hard working and help Dad do lots of jobs around the house as well as helping him with basic needs like showering and getting dressed. Most importantly, the care pros are friendly and provide excellent company, which is so important for Dad's well-being and to keep his brain stimulated. My 3 siblings and I are very grateful for the help that the team at Home Instead provide and we highly recommend them to anyone else out there who needs support caring for a loved one.
11 June 2024
Mum had been using Home Instead for a while, getting familiar people in place for company and potential care, should she need it down the road. And boy, did she need it. After a serious illness a few months ago, Home Instead whirled into action, stepped up two visits a week to three visits a day, provided me with much-needed emotional and professional support and then stepped back again as Mum began to recover, promoting her independence as much as they could. They aren't cheap, but you really get what you pay for, and with me living hundreds of miles away, it's deeply reassuring to know that my mother is in safe hands, dealing with people she respects and likes.
29 May 2024
I could not recommend Home Instead enough. They are just brilliant from the office team to the carers, knowing that my nana has that support from the team is lovely and makes me feel at ease. She is looked after so brilliantly and they do everything with such care and are so thoughtful and always there for her when I can’t be and I appreciate that so much. The best thing we could have done as a family is sign up to Home Instead so a big thank you to everybody.
09 May 2024
Home Instead has been amazing in every way from my very first enquiry to the execution of my designated helpers staring. It is worth 15/10. My assessment was so professional and personal. Then the follow-up was truly stunning. Pictures and times of who would be attending and when. The 3 people all turned up bang on time, so punctual, became instant friends, saw what I needed, responded to anything I needed. None of the three 'clock watched', were totally involved and so very enthusiastic about their job. They are a breath of fresh air. Please maintain the high standard. Totally stunning.
07 May 2024
The team at Home Instead looked after my mother very well during the year or so we used them before we took the difficult decision to place her in a care home full-time. My mother formed strong bonds with each carer who came to see her twice a day, and they took a genuine interest in her, and looked after her, giving her a precious extra year in the family home. Would certainly recommend them without hesitation.
14 April 2024
My father has received excellent support from Home Instead. When my Dad initially needed more support at home, he was reluctant to have carers. The Home Instead team suggested a weekly Companion visit, to take Dad out for a coffee or activity. Very soon he was looking forward to these outings. When Dad became more frail, Home Instead were able to provide him with a daily care visit at very short notice. The carers treated Dad with kindness, encouragement and dignity. I would highly recommend Home Instead to anyone requiring care and support at home.
08 February 2024
I became a client last October and all is going very well.
24 January 2024
Lovely caring ladies. It is a joy to have them visit each day. Always willing to do a little job that I cannot manage myself.
22 January 2024
The whole team at Home Instead, Brighton, Hove and Shoreham - CarePros and office staff - have been absolutely wonderful and 100 per cent supportive in the many years they have cared for mum. Never dropping a shift, reliable, punctual, professional. No hesitation in recommending them. Thank you!
04 January 2024
We have been using Home Instead for two years and they assist my father on a daily basis. All the staff are caring and supportive and really do make a difference. My father’s wellbeing and mental health is much improved with their reliability and support. Ten out of ten, they really do go the extra mile.