Home Instead (Brighton, Hove and Shoreham)

Waterside House, Basin Road North, Hove, Brighton BN41 1UY
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10 64 Reviews
  • Home Instead (Brighton, Hove and Shoreham), Brighton
Home Instead (Brighton, Hove and Shoreham) offers a range of tailored care and support services to people in their own homes, enabling individuals to continue to lead independent, safe and happy lives in comfortable and familiar surroundings.

The friendly and compassionate caregivers provide a trusted and bespoke service, including assistance and support with day-to-day activities, from domestic chores, cooking and house-keeping, to companionship and outings, or more personal care if required.

Home Instead focuses on the relationship that is built between the caregiver and client and understands the importance of continuity and promptness.

All caregivers are fully trained with extensive references and are personally matched to each client.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £34.75 – £39.75
  • Weekly Live-in Care Fees: from £1500

These prices are only a guideline, please contact Home Instead (Brighton, Hove and Shoreham) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Liz Brackley (Director and Registered Manager)

Home Instead (Brighton, Hove and Shoreham) Reviews (64)

10

Home Instead (Brighton, Hove and Shoreham) has a Review Score of 10 (9.957) out of 10, based on 23 reviews in the last 2 years.
Over all time Home Instead (Brighton, Hove and Shoreham) has 64 reviews.

Overall Experience
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Reviewer Connection to Home Instead (Brighton, Hove and Shoreham)
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Total of 64, showing 41-60
Review from Laura (Daughter of Client) published on 11 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been really impressed with the quality of care given to my father by the Home Instead team. They have taken time and effort to get to know Dad and what he likes and doesn't like, and have matched him with caregivers that are a really good fit for his needs. I really feel that my father is valued
as an individual by them and not just as a client. My dad always has positive things to say about his daily visits, and I have particularly appreciated their care and attention during this time of coronavirus lockdown, when I haven't been able to see my father as much as usual. I would certainly recommend them as care providers.
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Review from Wendy B (Daughter of Client) published on 11 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My 90-year-old mother is quite frail and nervous. Since Dad died 18 months ago she lives alone. I live 25 miles away so can't visit every day. The wonderful team at Home Instead have taken such good care of her. We had an initial interview with the manager. She found out any likes and dislikes and discovered
a little personal history so that caregivers could get to know my mother and make her feel secure. Each time a new person came to visit Mum they were introduced by the manager to ensure that all was well. Gradually, my mother grew to enjoy the time she spent with each of the team. Now, she looks forward to their visits. They are so kind and caring, nothing is too much trouble. Mum's household needs are taken care of; shopping, cooking, washing. Also, the caregivers help her shower and take her for walks. They make a point of chatting with Mum and keeping her cheerful as she gets lonely. Thanks to them I don't need to worry about her. I know she is happy. I am so grateful. Thank you.
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Review from James H (Son of Client) published on 11 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead have been caring for my father, who has moderate dementia for over two years now.
They have dealt with the Covid-19 crisis extremely well, balancing risks with the well being of my father perfectly.
The carers are all committed and dedicated. Not everyone has managed to establish a great
personal bond with my father. Home Instead have understood that this is often the case, adapting their carers to suit, such that they now can make a good estimation of who will and won't work well with him.
The result is a team with whom my father gets on well, and I know that he's in great hands.
I would not hesitate to recommend them.
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Review from Carole B (Client) published on 26 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I broke my ankle and needed help quickly and Home Instead stepped in within days of our initial contact. I particularly liked that each Caregiver was introduced by the member of staff I first met. I was really impressed with their competence, confidence, and how professional they were. After a few days,
they became visiting friends, who were willing to tackle anything I asked them to do.


I no longer require their services, but I wouldn’t hesitate to use them again. My daughters were able to carry on working, confident in the knowledge my needs were being attended to.

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Review from Gill C (Daughter of Client) published on 10 March 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the very first visit by the manager I was impressed. The visit was comprehensive and professional but also conducted with empathy for my difficult situation. I was not hurried or pushed into making any quick decision. Everything was laid out clearly with plenty of time to ask questions. The Manager
went out of her way to understand mum's character and which carer might best suit her. She listened and also made it clear that she would listen to feedback and try someone else if it did not work. The carer was amazing. She "made the impossible possible with mum" Mum was very very reluctant to accept any care from anyone. Having been fairly recently bereaved as well. On the first visit she managed to get mum in the shower. A miracle. She was kind, made mum smile and attention to detail was without fault. She so obviously enjoyed her job and took pride in making mum look her best. She was always on time and I cannot fault her. Office staff efficient and helpful.
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Review from F S (Client) published on 5 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After my operation (knee replacement) I needed some help with changing the compression socks, My carers took time with helping me with these, and in addition, sorting out my kitchen, cleaning, bringing me tea and breakfast. They were friendly and caring and gave me all the help I needed.
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Review from E A (Wife of Client) published on 15 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Home Instead took great trouble to establish our needs and then provided flexible help as we needed it. The same carer came regularly and built up a friendship with my husband. I would recommend them strongly and would use them again in the future if the situation arose.
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Review from Anne B (Niece of Client) published on 8 August 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
The support given to my aunt and us as a family was truly fantastic.
I have since recommended the manager and her team of delightful, professional carers to friends in need of help.
We could never have managed without them and my aunt looked forward to every visit for care and companionship. Sadly
my aunt passed away - from simply old age. But they helped us until the end and were a comfort throughout her last year.
Thank you to all of you.
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Review from Ingela C (Wife of Client) published on 20 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has Alzheimer's and could not be left alone at home.
My son contacted Home Instead.
They provide carers that suited us. We were very pleased with the service provided and would happily recommend them.
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Review from Linsey B (Daughter of Client) published on 9 April 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Professional, supportive and flexible service. The companionship and friendship provided by the caregivers greatly improved her quality of life.
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Review from Kathryn G (Daughter-in-law of Client) published on 28 December 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have recommended Home Instead to several of our friends in the same situation as my husband and I. We needed a firm that was efficient and consistent, as well as friendly and fair.


Since switching to Home Instead in July 2017, my mother-in-law has received outstanding care. In her words, "my carers

are extremely thoughtful, always cheerful, and very considerate of my needs. I never feel rushed when they are taking care of me, yet they always have time for a chat and a great laugh."


With her COPD, my mother-in-law gets short of breath very quickly and takes quite a while to recover. Within the 1-hour time slot, the carers are never in a rush and allow her the time needed to go slow during both morning and evening personal care times. Having worked with other care firms, this is the best we've seen in the Shoreham area and are grateful they are there for us. They have also made sure the carers are a good fit for her personality, making every visit a pleasure.

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Review from Nicky P (Daughter of Client) published on 14 February 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The team of carers at Home Instead were, without exception, superb.
They gave my mother, not only the personal care she required but they also delivered it in such a way as to be always cheerful, gentle and loving.
They were punctual, helpful and delightful ladies.
The team in the office were also
superb. They were quick to follow up on any concerns about my mother's welfare and were very prompt in their communication of those concerns to me.
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Review from Vivien F (Daughter of Client) published on 15 January 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Totally delighted with the care my Mother is receiving. Always informed if there is a problem.
Carers all polite and diligent in caring for my Mother who can be difficult.


Management and office staff wonderful and flexible.

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Review from June H (Client) published on 12 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is the first time I've used Home Instead after being discharged from hospital following a fall, causing a fractured femur. Due to this, I was unable to take care of my personal hygiene and Home Instead was recommended.
The care I received has been wonderful and the carers have been so supportive,
which is why I have progressed so quickly.
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Review from J F (Daughter of Client) published on 17 August 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been delighted with the care provided by Home Instead. Mum was initially reluctant to accept carers. Home Instead took time to get to know Mum and understand her needs/wants. The carers have been well matched and Mum gets on well with them and now looks forward to them coming. I can relax knowing
that Mum is getting the support she needs. It is important to me that Mum sees the same carers at the same time each day and that they are with Mum for a full hour to allow time for a relaxed chat and checking Mum is happy as well as the agreed tasks.
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Review from Gillian P (Daughter of Client) published on 10 August 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother really looks forward to her weekly time with her carer from Home Instead. These visits provide mum, who has Alzheimer's, with some different company and give's my husband and I the opportunity for some time to go out and do things together.
From the start, Home Instead have been really excellent.
They listen to what is needed and took great pains to match mum with a carer who would be able to match her interests and expand her opportunities despite her memory problems and physical needs.
The carer is sensitive, reliable and good fun for mum to be with. They do different things each week, including short walks out to the local coffee bars with the wheelchair. The carer has also helped mum to keep up her previous interests such as painting and also has taught her some new card games. They also play regular games of Scrabble together.
Often we return to find them laughing at a joke and they clearly enjoy each other's company.
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Review from Keith H (Brother of Client) published on 10 August 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
I contacted Home Instead for home care for my 92-year-old half-brother. He wanted to remain in his own home, but reduced mobility and some medical conditions made this difficult. I was very impressed by the swift, helpful response to my initial enquiry and even more impressed by the initial visit.
The manager was warm, efficient, and immediately made a great connection with my brother. He was sometimes wary of strangers, but not so in this case. Over the period during which Home Instead supplied staff for twice daily visits, both my brother and I were delighted with their service.
In my experience, they employ staff who are not only skilled at their work but most important of all, treat frail and vulnerable people with great care and respect. I have no hesitation in commending the service they provide and recommending them.
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Review from Jo T (Daughter of Client) published on 12 May 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Arranging care for an elderly parent is an unnerving and worrying affair, however, the management and staff at Home Instead were like a breath of fresh air and took the worry away. They listened to us and helped us find exactly the right level of care for my dad. The carers themselves were patient,
kind and friendly. I would have no hesitation whatsoever in recommending this company. Everyone I had contact with was efficient and caring. Don't look elsewhere, you won't find better.
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Review from Roger D (Son of Client) published on 8 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have used Home Instead Senior Care for five months now and have been completely satisfied with the care provided. The service has been completely reliable, and is flexible in that when family members can be present for care, we can, with notice, cancel a few days, thus serving some cost to ourselves.
The
staff who provide the service are punctual, cheerful, efficient and notify us of any potential problems they observe. I would thoroughly recommend this care agency.
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Review from V L (Client) published on 8 March 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have used Home Instead in both Cambridgeshire and Sussex and each time the service as been exceptional in supporting my mother's dementia and diabetes. She is 88 and very confused at times, but still, has a twinkle in her eye. Their care for mum has been comprehensive, consistent, honest and above
all, they never rush things with her. They make a proper connection with her. Our current carer is a total star - so caring and prepared. And I've made sure to tell her so many times. I recommend them to all my friends who have care needs.
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Current Review Score: 10.0 (9.957)

Overview of Review Score

The Review Score of 10 (9.957) out of 10 for Home Instead (Brighton, Hove and Shoreham) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 23 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.957 for Home Instead (Brighton, Hove and Shoreham) is calculated as follows: ( (132 Excellents x 5) + (6 Goods x 4) ) ÷ 138 Ratings = 4.957
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Brighton, Hove and Shoreham) is based on 23 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 Dec 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (13)

Meet the Team (1)

Liz

Liz Brackley

Job Title: Director and Registered Manager

Liz started the Home Instead office for Brighton & Hove and Shoreham in early 2016, inspired by the experience she had had with her own parents. Since then she is proud to have built an amazing team who are providing fantastic support to a growing number of clients with varying needs.


When not working, Liz enjoys time with her family at home, and her two rescue dogs, and is never happier than when walking together in the countryside and the hills.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Brighton, Hove and Shoreham) to verify any information. View our terms and conditions. Home Instead (Brighton, Hove and Shoreham) has an Enhanced Service - more info.