Home Instead (Brighton, Hove and Shoreham)

Waterside House, Basin Road North, Hove, Brighton BN41 1UY
Review Us
10 65 Reviews
  • Home Instead (Brighton, Hove and Shoreham), Brighton
Home Instead (Brighton, Hove and Shoreham) offers a range of tailored care and support services to people in their own homes, enabling individuals to continue to lead independent, safe and happy lives in comfortable and familiar surroundings.

The friendly and compassionate caregivers provide a trusted and bespoke service, including assistance and support with day-to-day activities, from domestic chores, cooking and house-keeping, to companionship and outings, or more personal care if required.

Home Instead focuses on the relationship that is built between the caregiver and client and understands the importance of continuity and promptness.

All caregivers are fully trained with extensive references and are personally matched to each client.
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Care Provided by Home Instead (Brighton, Hove and Shoreham)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £34.75 – £39.75
  • Weekly Live-in Care Fees: from £1500

These prices are only a guideline, please contact Home Instead (Brighton, Hove and Shoreham) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in Charge

  • Liz Brackley (Director and Registered Manager)

Home Instead (Brighton, Hove and Shoreham) Reviews (65)

10

Home Instead (Brighton, Hove and Shoreham) has a Review Score of 10 (9.955) out of 10, based on 22 reviews in the last 2 years.
Over all time Home Instead (Brighton, Hove and Shoreham) has 65 reviews.

Overall Experience
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Reviewer Connection to Home Instead (Brighton, Hove and Shoreham)
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Total of 65, showing 21-40
Review from Teresa D (Client) published on 4 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been using Home Instead for two years and they assist my father on a daily basis. All the staff are caring and supportive and really do make a difference. My father’s wellbeing and mental health is much improved with their reliability and support. Ten out of ten, they really do go the extra
mile.
Reply from Liz Brackley, Director at Home Instead (Brighton, Hove and Shoreham)
Many thanks for your kind words, which we'll ensure the team see. It's our pleasure to support your family.
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Review from Vicki B (Daughter of Client) published on 22 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead was really great. They were recommended to me by a friend and from the first phone call helped me to feel relaxed about what can be a very stressful situation. From the first visit to the carers who came, it was all great. Very happy with the service. Thanks.
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Review from Kevin S (Son of Client) published on 3 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have never regretted asking Home Instead to help us care for my elderly mother.
The caregivers who have visited her (twice a week for some time now) have combined a professional and effective approach with genuine warmth and compassion. We have been especially impressed by the ways in which a number
of staff members have cultivated an appropriate - and much appreciated - friendship with my mother.
Although we visit my mother as often as we can, Home Instead provide another caring presence in my mother's home. They also maintain a watchful, yet unobtrusive, oversight of her welfare, flagging up issues which we might not have spotted.
Furthermore, in the background, the management and administrative personnel have always been readily available to us. Their suggestions and advice have always been given with intelligence and professional courtesy.
We have no hesitation in commending Home Instead to anyone in our situation.
Reply from Liz Brackley, Director at Home Instead (Brighton, Hove and Shoreham)
Many thanks for your kind words - it makes all the efforts of our whole amazing team worthwhile!
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Review from Kate M (Daughter of Client) published on 4 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Sadly we lost my father recently, he was 92 and lived independently at home until the very end.
The director and her team were instrumental in this.
It was Dad's wish that he would not go into a home and despite his failing health, he retained his marbles until the end.
The director and team were
kind, patient, and incredibly flexible and responsive, upping and slowing care as needed, and putting up with his sharp tongue and medical complexities.
There are no words that can truly express how grateful we are for this amazing service but it is testament that even while we are grieving we wanted to publicly thank the director and her team.
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Review from Susan M (Daughter of Client) published on 7 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum used Home instead for the past couple of years before going into a care home. I cannot rate the staff and carers highly enough. They allowed my mum to stay at home for longer than we thought was possible. Not only are the carers extremely good at their job, they are kind and caring, and I personally
now consider Mum's carers as friends. They even took the time and trouble to visit Mum when in hospital.
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Review from R M (Daughter of Client) published on 8 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We turned to Home Instead after looking at other agencies who just weren’t able to give the quality and consistency of care we were after. The manager knows from personal experience what is needed, and we were reassured after meeting with her that she totally understood the need for her carers to build
strong relationships with the people they are looking after and have time to do the job properly. We haven’t been the easiest of clients. My parents both have dementia and were initially extremely resistant to the idea of accepting help and in complete denial about the fact they could no longer manage by themselves. With a lot of help from the manager and her fantastic team, we got there in the end. One carer, in particular, was able to make leaps we just never thought possible in a matter of months, gradually building up trust and friendship. Dealing with dementia is incredibly difficult and stressful for all family members. There have been some really tough times, but I can honestly say that having the support we have done from Home Instead has made all the difference.
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Review from Stacey-Jane H (Daughter of Client) published on 5 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
After a long hard battle of about a year where my mum experienced several, quite frankly disgraceful care at home package’s from other care companies, we the family, finally found Home Instead and from there onwards, for the last 2 years, it has been nothing but plain sailing! I cannot fault them in
any way! Starting right from the introduction ‘week’, where the management team came out personally on a daily basis and not only configured mum's perfect care package, they also made sure they made the perfect match on which carers would suit mum the best (personality wise). All I can say is it worked! All the carers allocated to my mums care package went above and beyond. Even though mum's circumstances have changed now and she is no longer with Home Instead, she sees her ‘carers’ as extended family members and intends to keep in contact.
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Review from Carol M (Daughter of Client) published on 12 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Absolutely outstanding care company. We can’t thank them enough for the wonderful care that my mum is receiving from them all. The manager always checks to see if everything is going well, replies promptly to any emails we send and is always easy to get hold of if needed. If a different caregiver is
calling into my mum's home we are always informed in advance or if a caregiver will be slightly late (which rarely happens) we are always informed in advance of any changes. All the caregivers care for my mum very well, they take their time are never rushed and also respect her home. The caregivers are the same ones on a regular basis so my mum knows who’s coming so this provides my mum with continuity which she really needs. We have experienced other care companies and this one outweighs the rest.
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Review from Elizabeth G (Daughter of Client) published on 31 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother's dementia meant that she was often anxious, and despite having live-in care from another provider, she really benefitted from the companionship provided by the small team of caregivers from Home Instead who provided break cover each afternoon. They were innovative in the activities they tried,
and would give my mum real focus of attention and conversation, adapted to her mood on the day - really helpful in adding to her quality of life. They may not be the cheapest but you definitely get value and the quality of help that you pay for
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Review from Angela G (Daughter of Client) published on 31 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home instead is an excellent company. All the carers are kind, caring and fantastic at their job. There is never a problem, and nothing is too much trouble. The kindness and compassion my mum receives is outstanding. I feel very relaxed knowing my mum is being cared for so exceptionally. I wld
highly recommend Home Instead, and I have a couple of times. And both times the people have come back to me to say how happy they are. I wld not go to any other care provider, as I think they are first class. No one could be any better.
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Review from R W (Daughter of Client) published on 31 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am constantly impressed by the loving and personal care provided to my mother by a small team of carers who visit her and who have come to know and appreciate her unique qualities and requirements.


My Mum was not keen to have home care support and yet she now talks about her carers as friends.


As someone with responsible for my mum I find that I am always confident that she will have been cared and provided for during a visit and that she will also have been listened to and respected.


Who could ask for more?

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Review from Y A (Client) published on 7 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am recovering from a very severe illness and if it hadn't been for the care and attention from Home Instead I would have had to go into a home. So I am more than grateful to have b been introduced to this company and I cannot speak more highly of them 100%.
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Review from T W (Client) published on 3 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Home Instead is very reliable and helpful. All of their staff are friendly and kind.
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Review from Joyce H (Client) published on 9 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Shopping excellent. Help to shower excellent.
Reply from Liz Brackley, Director at Home Instead (Brighton, Hove and Shoreham)
Many thanks for your great review and kind words. We appreciate your recommendation.
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Review from Barbara S (Cousin of Client) published on 15 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have found the care given to my elderly cousin excellent. My cousin is having care seven days a week and all the carers are extremely helpful, very willing to do whatever is needed, they use initiative and go above and beyond what I expected. I am kept informed of any problems or difficulties and
everyone I have dealt with, from carers to office staff, most polite and very helpful. The staff are always very prompt to return phone calls and answer any questions.


One of the things I have also found very helpful is that over the seven days the number of carers is kept to a minimum number so my cousin knows them all well and knows in advance who will be coming each day. If there is to be a new carer for any reason they are brought along and introduced by someone who is known to my cousin. I certainly am very happy with all that Home Instead are providing for my cousin and she is so much better and happier since they have been coming. She looks on them as friends.

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Review from Philip S (Client) published on 3 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
We asked Home Instead Senior Care in Brighton to provide respite care for my Mother for a few hours a day twice a week to allow my wife and I some quality time together. My mother has suffered from Alzheimer’s for the past five years and now needs 24/7 care which can be very tiring. Home Instead Senior
Care’s wonderful Carers allow my Wife and I the time away that we need to recharge the batteries and their Administration Staff ensure we are kept up to date with any issues. The online Carers notes with the secure log in allow other family members to also keep up to date with the care provided in real-time.
I would thoroughly recommend this service.
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Review from Rita (Daughter of Client) published on 28 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister and I were looking for care for our Father, thank goodness we found Home Instead Brighton, Hove and Shoreham. From the very first meeting to discuss the type of care we required and conversations on the phone, we have always found them to be reliable, caring and compassionate at all times.
Throughout the COVID 19 pandemic, the ladies caring for Father have been amazing, always there to look after Father’s needs and chat when we as a family were not allowed to visit and we can’t thank them enough.
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Review from Naomi R (Daughter-in-law of Client) published on 3 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead has been so wonderful in supporting my father-in-law through a difficult time.
They are always kind and caring yet professional and helpful.
They have given my father-in-law the companionship and care he needs whilst also giving us peace of mind.
We couldn't be happier with the service
they have provided us all.
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Review from Davies R (Son of Client) published on 3 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are so relieved that we discovered Home Instead.
Dad was really struggling to cope on his own since Mum passed away. The Home Instead service is a lifeline for him. Dad is visited twice a day for companionship, cooking his food and trips out and about to keep him entertained. Dad loves a nice home-cooked
Sunday lunch which Home Instead organise including the shopping.
The feedback we get from the manager and her team regarding Dad is incredibly professional and informative. We chat about Dad's needs so care can be focused, and Dad's mental state has drastically improved thanks to the team of caregivers that look after him. Thanks to his two main carers and everyone else who looks after my Dad, we are so grateful for all your hard work, especially during this virus. You are all amazing!
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Review from Steve (Son of Client) published on 1 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
In December 2019 we needed to source some daily support in the evenings for my parents who are living in Shoreham. Home Instead were highly recommended from a colleague whose grandmother they had provided at home care for in Worthing. The team - managers and carers - have provided a first-class service.
Support for our parents has evolved with their changing needs through regular review of care plans. They have taken on tasks, such as prescription collection and weekly frozen meal order, and we have learnt to stand back and focus on emotional support and finding those moments of joy that put smiles on their faces. The carers kindly ask Mum and Dad each day if they would like to speak with one of us on a WhatsApp video call and using their phones make this happen. Most technological things have become a challenge for them. Both parents have dementia, and the support and respect shown by the care team has been wonderful as well as dealing calmly with challenging behaviours!
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Current Review Score: 10.0 (9.955)

Overview of Review Score

The Review Score of 10 (9.955) out of 10 for Home Instead (Brighton, Hove and Shoreham) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 22 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.955 for Home Instead (Brighton, Hove and Shoreham) is calculated as follows: ( (126 Excellents x 5) + (6 Goods x 4) ) ÷ 132 Ratings = 4.955
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Brighton, Hove and Shoreham) is based on 22 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 Dec 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (13)

Meet the Team (1)

Liz

Liz Brackley

Job Title: Director and Registered Manager

Liz started the Home Instead office for Brighton & Hove and Shoreham in early 2016, inspired by the experience she had had with her own parents. Since then she is proud to have built an amazing team who are providing fantastic support to a growing number of clients with varying needs.


When not working, Liz enjoys time with her family at home, and her two rescue dogs, and is never happier than when walking together in the countryside and the hills.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Brighton, Hove and Shoreham) to verify any information. View our terms and conditions. Home Instead (Brighton, Hove and Shoreham) has an Enhanced Service - more info.