Review from Vicki B (Daughter of Client) published on 22 November 2023
Submitted via Website • Report

Overall Experience

Home Instead was really great. They were recommended to me by a friend and from the first phone call helped me to feel relaxed about what can be a very stressful situation. From the first visit to the carers who came, it was all great. Very happy with the service. Thanks.

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Review from Kevin S (Son of Client) published on 3 November 2023
Submitted via Website • Report

Overall Experience

We have never regretted asking Home Instead to help us care for my elderly mother.
The caregivers who have visited her (twice a week for some time now) have combined a professional and effective approach with genuine warmth and compassion. We have been especially impressed by the ways in which a number

of staff members have cultivated an appropriate - and much appreciated - friendship with my mother.
Although we visit my mother as often as we can, Home Instead provide another caring presence in my mother's home. They also maintain a watchful, yet unobtrusive, oversight of her welfare, flagging up issues which we might not have spotted.
Furthermore, in the background, the management and administrative personnel have always been readily available to us. Their suggestions and advice have always been given with intelligence and professional courtesy.
We have no hesitation in commending Home Instead to anyone in our situation.

Reply from Liz Brackley, Director at Home Instead (Brighton, Hove and Shoreham)

Many thanks for your kind words - it makes all the efforts of our whole amazing team worthwhile!

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Review from Kate M (Daughter of Client) published on 4 October 2023
Submitted via Website • Report

Overall Experience

Sadly we lost my father recently, he was 92 and lived independently at home until the very end.
The director and her team were instrumental in this.
It was Dad's wish that he would not go into a home and despite his failing health, he retained his marbles until the end.
The director and team were

kind, patient, and incredibly flexible and responsive, upping and slowing care as needed, and putting up with his sharp tongue and medical complexities.
There are no words that can truly express how grateful we are for this amazing service but it is testament that even while we are grieving we wanted to publicly thank the director and her team.

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Review from Susan M (Daughter of Client) published on 7 August 2023
Submitted via Website • Report

Overall Experience

My mum used Home instead for the past couple of years before going into a care home. I cannot rate the staff and carers highly enough. They allowed my mum to stay at home for longer than we thought was possible. Not only are the carers extremely good at their job, they are kind and caring, and I personally

now consider Mum's carers as friends. They even took the time and trouble to visit Mum when in hospital.

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Review from R M (Daughter of Client) published on 8 March 2023
Submitted via Website • Report

Overall Experience

We turned to Home Instead after looking at other agencies who just weren’t able to give the quality and consistency of care we were after. The manager knows from personal experience what is needed, and we were reassured after meeting with her that she totally understood the need for her carers to build

strong relationships with the people they are looking after and have time to do the job properly. We haven’t been the easiest of clients. My parents both have dementia and were initially extremely resistant to the idea of accepting help and in complete denial about the fact they could no longer manage by themselves. With a lot of help from the manager and her fantastic team, we got there in the end. One carer, in particular, was able to make leaps we just never thought possible in a matter of months, gradually building up trust and friendship. Dealing with dementia is incredibly difficult and stressful for all family members. There have been some really tough times, but I can honestly say that having the support we have done from Home Instead has made all the difference.

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Review from Stacey-Jane H (Daughter of Client) published on 5 July 2022
Submitted via Website • Report

Overall Experience

After a long hard battle of about a year where my mum experienced several, quite frankly disgraceful care at home package’s from other care companies, we the family, finally found Home Instead and from there onwards, for the last 2 years, it has been nothing but plain sailing! I cannot fault them in

any way! Starting right from the introduction ‘week’, where the management team came out personally on a daily basis and not only configured mum's perfect care package, they also made sure they made the perfect match on which carers would suit mum the best (personality wise). All I can say is it worked! All the carers allocated to my mums care package went above and beyond. Even though mum's circumstances have changed now and she is no longer with Home Instead, she sees her ‘carers’ as extended family members and intends to keep in contact.

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Review from Carol M (Daughter of Client) published on 12 April 2022
Submitted via Website • Report

Overall Experience

Absolutely outstanding care company. We can’t thank them enough for the wonderful care that my mum is receiving from them all. The manager always checks to see if everything is going well, replies promptly to any emails we send and is always easy to get hold of if needed. If a different caregiver is

calling into my mum's home we are always informed in advance or if a caregiver will be slightly late (which rarely happens) we are always informed in advance of any changes. All the caregivers care for my mum very well, they take their time are never rushed and also respect her home. The caregivers are the same ones on a regular basis so my mum knows who’s coming so this provides my mum with continuity which she really needs. We have experienced other care companies and this one outweighs the rest.

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Review from Elizabeth G (Daughter of Client) published on 31 March 2022
Submitted via Website • Report

Overall Experience

My mother's dementia meant that she was often anxious, and despite having live-in care from another provider, she really benefitted from the companionship provided by the small team of caregivers from Home Instead who provided break cover each afternoon. They were innovative in the activities they tried,

and would give my mum real focus of attention and conversation, adapted to her mood on the day - really helpful in adding to her quality of life. They may not be the cheapest but you definitely get value and the quality of help that you pay for

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Review from Angela G (Daughter of Client) published on 31 March 2022
Submitted via Website • Report

Overall Experience

Home instead is an excellent company. All the carers are kind, caring and fantastic at their job. There is never a problem, and nothing is too much trouble. The kindness and compassion my mum receives is outstanding. I feel very relaxed knowing my mum is being cared for so exceptionally. I wld

highly recommend Home Instead, and I have a couple of times. And both times the people have come back to me to say how happy they are. I wld not go to any other care provider, as I think they are first class. No one could be any better.

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Review from R W (Daughter of Client) published on 31 March 2022
Submitted via Website • Report

Overall Experience

I am constantly impressed by the loving and personal care provided to my mother by a small team of carers who visit her and who have come to know and appreciate her unique qualities and requirements.

My Mum was not keen to have home care support and yet she now talks about her carers as friends.

As someone with responsible for my mum I find that I am always confident that she will have been cared and provided for during a visit and that she will also have been listened to and respected.

Who could ask for more?

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Review from Y A (Client) published on 7 February 2022
Submitted via Postal Card • Report

Overall Experience

I am recovering from a very severe illness and if it hadn't been for the care and attention from Home Instead I would have had to go into a home. So I am more than grateful to have b been introduced to this company and I cannot speak more highly of them 100%.

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Review from T W (Client) published on 3 June 2021
Submitted via Postal Card • Report

Overall Experience

Home Instead is very reliable and helpful. All of their staff are friendly and kind.

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Review from Joyce H (Client) published on 9 April 2021
Submitted via Postal Card • Report

Overall Experience

Shopping excellent. Help to shower excellent.

Reply from Liz Brackley, Director at Home Instead (Brighton, Hove and Shoreham)

Many thanks for your great review and kind words. We appreciate your recommendation.

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Review from Barbara S (Cousin of Client) published on 15 March 2021
Submitted via Website • Report

Overall Experience

I have found the care given to my elderly cousin excellent. My cousin is having care seven days a week and all the carers are extremely helpful, very willing to do whatever is needed, they use initiative and go above and beyond what I expected. I am kept informed of any problems or difficulties and

everyone I have dealt with, from carers to office staff, most polite and very helpful. The staff are always very prompt to return phone calls and answer any questions.

One of the things I have also found very helpful is that over the seven days the number of carers is kept to a minimum number so my cousin knows them all well and knows in advance who will be coming each day. If there is to be a new carer for any reason they are brought along and introduced by someone who is known to my cousin. I certainly am very happy with all that Home Instead are providing for my cousin and she is so much better and happier since they have been coming. She looks on them as friends.

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Review from Philip S (Client) published on 3 November 2020
Submitted via Website • Report

Overall Experience

We asked Home Instead Senior Care in Brighton to provide respite care for my Mother for a few hours a day twice a week to allow my wife and I some quality time together. My mother has suffered from Alzheimer’s for the past five years and now needs 24/7 care which can be very tiring. Home Instead Senior

Care’s wonderful Carers allow my Wife and I the time away that we need to recharge the batteries and their Administration Staff ensure we are kept up to date with any issues. The online Carers notes with the secure log in allow other family members to also keep up to date with the care provided in real-time.
I would thoroughly recommend this service.

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Review from Rita (Daughter of Client) published on 28 July 2020
Submitted via Website • Report

Overall Experience

My sister and I were looking for care for our Father, thank goodness we found Home Instead Brighton, Hove and Shoreham. From the very first meeting to discuss the type of care we required and conversations on the phone, we have always found them to be reliable, caring and compassionate at all times.

Throughout the COVID 19 pandemic, the ladies caring for Father have been amazing, always there to look after Father’s needs and chat when we as a family were not allowed to visit and we can’t thank them enough.

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Review from Naomi R (Daughter-in-law of Client) published on 3 July 2020
Submitted via Website • Report

Overall Experience

Home Instead has been so wonderful in supporting my father-in-law through a difficult time.
They are always kind and caring yet professional and helpful.
They have given my father-in-law the companionship and care he needs whilst also giving us peace of mind.
We couldn't be happier with the service

they have provided us all.

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Review from Davies R (Son of Client) published on 3 July 2020
Submitted via Website • Report

Overall Experience

We are so relieved that we discovered Home Instead.
Dad was really struggling to cope on his own since Mum passed away. The Home Instead service is a lifeline for him. Dad is visited twice a day for companionship, cooking his food and trips out and about to keep him entertained. Dad loves a nice home-cooked

Sunday lunch which Home Instead organise including the shopping.
The feedback we get from the manager and her team regarding Dad is incredibly professional and informative. We chat about Dad's needs so care can be focused, and Dad's mental state has drastically improved thanks to the team of caregivers that look after him. Thanks to his two main carers and everyone else who looks after my Dad, we are so grateful for all your hard work, especially during this virus. You are all amazing!

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Review from Steve (Son of Client) published on 1 July 2020
Submitted via Website • Report

Overall Experience

In December 2019 we needed to source some daily support in the evenings for my parents who are living in Shoreham. Home Instead were highly recommended from a colleague whose grandmother they had provided at home care for in Worthing. The team - managers and carers - have provided a first-class service.

Support for our parents has evolved with their changing needs through regular review of care plans. They have taken on tasks, such as prescription collection and weekly frozen meal order, and we have learnt to stand back and focus on emotional support and finding those moments of joy that put smiles on their faces. The carers kindly ask Mum and Dad each day if they would like to speak with one of us on a WhatsApp video call and using their phones make this happen. Most technological things have become a challenge for them. Both parents have dementia, and the support and respect shown by the care team has been wonderful as well as dealing calmly with challenging behaviours!

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Review from Sandra Cl (Daughter of Client) published on 11 June 2020
Submitted via Website • Report

Overall Experience

Home Instead, Brighton, Hove and Shoreham are an excellent care provider. The management, staff and the ladies who visit my mother are wonderful and really helpful. We have been with Home Instead for a number of years. Mum has an established team of carers who always turn up at the right time, being

the person Mum expects to see. The carers take the effort to understand Mum's likes and dislikes, her special knife and fork, tea in a teapot, which milk jug to use. Simple things to most of us but extremely important for some elderly people.
The summer and Christmas parties were excellent, where the clients get to meet each other and other caregivers. It's fun for me to attend as well because we all have the same goal, which is to make sure our elderly relatives and the clients have a good quality of life.
I can't praise the Brighton, Hove and Shoreham team enough. Mum would be lost without her ladies. Thank you.

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Home Instead (Brighton, Hove and Shoreham)

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Personal Care & Household Services

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