Home Instead (Warminster and West Wiltshire)

Would recommend them without doubt or hesitation.

Really caring thoughtful people who showed passion and compassion for my Mum. Michelle was amazing and mum called her a friend not a carer! We may come back and use them again depending on what happens to mums health.

We found Home Instead Care Professionals were conscientious and caring in their visits to our family member and made sure she was safe and well. They helped out in various ways, going above and beyond in some cases, such as an unscheduled visit to make sure medication had arrived in time. Home Instead were easy to get in touch with by phone and email and were always friendly and helpful. This gave the family peace of mind knowing that our family member was being well cared for, particularly as we are not nearby.

Home Instead could not have been more helpful, friendly and reliable. I would highly reccomend them. They were always kind, caring and considerate towards my mother. It was a great piece of mind having Home Instead looking after mother as she doesn't have any family near her to help, so they were our eyes and ears as well.

We are pleased with the care package that has been put in place by us and the care provider. I am able to contact them easily and discuss any issues or changes that need to be made with regards to my step father and they are quick to respond when I need to talk things through. I like the notes that are kept that I can access at anytime.

Above all that, the carers encouraged my husband to get out of bed, to walk and to sit with me in the sitting room as he gradually regained strength. This level of activity didn't last for many weeks but he did so enjoy it.

Excellent service all round. There is nothing to be added as in my opinion the whole service could not be improved in any way. There is nothing to be added as in my opinion the whole service could not be improved in any way.

The app which I'm able to access always provides me with up to date info on visits and enables me to check whether there are any potential concerns from the Team about Mum, which I am then able to monitor or raise queries if necessary.

We required a very quickly implemented live in carer for my mother following a fall, which was efficiently organised and managed by Home Instead. The carer was professional, empathetic and considerate. The two weeks period worked well, we were able to stabilise the situation and my mother was able to regain her independence.

I would definitely recommend Home Instead.

Home Instead carers came 3 days a week to make lunch for my mother, also emptied the dishwasher, took out rubbish, and cleared up. They made great meals and were all really friendly, caring, positive ladies.

Home Instead have been absolutely amazing, I contacted them as my Dad has Dementia. My Father and Step Mum needed help a few hours a week. The Registered Manager at Home Instead was compassionate, caring and understood the situation. It's been very difficult for my father to accept that he needed help but she reassured him also did regular checkups. I really can't thank them enough.

We would recommend Home Instead for care of loved ones in their own home. We weren't your average household yet our needs were recognised and met from the start and the carers who became a part of our household were always on time and nothing was too much trouble. Setting everything up was very easy and additional requests or changes that we made were all accommodated. We'd like to thank the whole team for all they did for us.

We met the care manager at my mum's and from the start she and the support workers have provided great help to my mum, taking her out socially and to appointments and the company has helped my mum after my dad passed away and also dealing with the covid pandemic aftermath.

Mum is given the consistency of carers which enables both parties to build positive relationships, the carers get to know how mum likes things done and they know where everything is. Communication between the family and carers is positive and during a recent stay in a care home for mum her carers popped in to visit her most days which she welcomed and provided her with some familiar faces in an unfamiliar environment

Communication with Home Instead is excellent, they make sure we are fully informed about Mum's care and make us aware of any changes in Mum's health. They also listen to the concerns of family which is so important for mum's wellbeing. I would be confident in recommending Home Instead to others.

Home Instead providers have responded to our needs efficiently and treated our mother with consideration. They respect how difficult the transition is to becoming cared for and are mindful of maintaining her dignity and feelings that she still has some kind of autonomy over herself.

Overall Home Instead was a care provider which worked well for us, and we would recommend them.

One of the things that makes Home Instead stand out is the reliability of the carer visits. The girls who care for my husband are always on time and there is never a sense of rushing him so they can dash off. My husband is treated kindly and efficiently in a calm and friendly manner. Always! It makes for a very relaxed and cheerful start to the day for which my husband and I are both very grateful. The response from the office is always timely and supportive. Nothing is too much trouble. I am very glad to have found them!

We would recommend wholeheartedly.