Home Instead (Warminster and West Wiltshire)

The Design Centre, 2nd Floor, Roman Way, Crusader Park, Warminster BA12 8SP
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9.9 53 Reviews
  • Home Instead (Warminster and West Wiltshire), Warminster
Home Instead Warminster and Gillingham are a high-quality home care company that offers essential care services to those that need it, helping them to remain living at home independently for as long as possible.

Home Instead offer a wide range of one-to-one services tailor-made to the needs of the individual - and home visits can be from 1-2 hours a day up to 24-7 care that includes weekends and holidays and Live-In care options.

Services are flexible to the needs of each client. These can include personal care such as assistance with bathing, dressing, eating and medication; home help covering all aspects of day-to-day housework, shopping, meal preparation and household duties; and companionship services that can involve everything from accompanying clients on visits or appointments to simple conversation and good company.

Care Provided by Home Instead (Warminster and West Wiltshire)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £36 – £38
  • Weekly Live-in Care Fees: £1750 – £1850

Available on request

These prices are only a guideline, please contact Home Instead (Warminster and West Wiltshire) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in Charge

  • Sonia Carr (Registered Manager)

Home Instead (Warminster and West Wiltshire) Reviews (53)

9.9

Home Instead (Warminster and West Wiltshire) has a Review Score of 9.9 (9.900) out of 10, based on 12 reviews in the last 2 years.
Over all time Home Instead (Warminster and West Wiltshire) has 53 reviews.

Overall Experience
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Date Published
  • 53
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  • 12
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Reviewer Connection to Home Instead (Warminster and West Wiltshire)
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Total of 53, showing 41-53
Review from Sylvia F (Client) published on 5 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When I was transferred home from a care home back home into the care of Home Instead I had mixed feelings but I now have fixed feelings. The truth is I am extremely happy. The carers are kind and happy and they are there to please and would do anything within their power. They are excellent - nothing
is too much trouble. They are perfect and do my shopping! (I am housebound).
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Review from A S (Daughter of Client) published on 28 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Complaints I have heard from other people about care in general from many different companies of carers arriving late and the client feeling rush is the total opposite to our experience with Home Instead. My father has formed a good rapport with is caregivers, is able to voice his opinions and his preferences
have been taken into account. His needs have been met extremely well and he has felt well supported. When there have been any concerns very minor and infrequent it has been easy for me to contact the office, these concerns have been dealt with. The care has improved the quality of his life.
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Review from N S (Son of Client) published on 18 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
First-class excellent professional home care service. Friendly caring staff team genuinely interested in providing my father's personal care needs with dignity. Nothing was too much to ask with regular reviews and flexibility to meet his needs in great detail. Superb instant care visits received via
care app online by carers providing family reassurance always. Way ahead of competitors in every way. Highly recommended. Looking forward to a long association with Home Instead.
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Review from D M (Daughter of Client) published on 7 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent, reliable and intuitive care.
Always respectful of the client.
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Review from T R (Daughter of Client) published on 3 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are extremely happy with the care given.
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Review from S S (Daughter of Client) published on 3 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Carers are patient, understanding and helpful. The continuity of staff caring for Dad really helps him cope as his Alzheimer's worsens. They use the app notes too, which helps me see how he has been. He looks forward to chatting to whoever is coming. They are enabling him to remain in his own home,
which is important to him.
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Review from N C (Son of Client) published on 1 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have been very impressed by the holistic approach taken by Home Instead. Very caring and professional, always happy to go the extra mile and we have developed an excellent working relationship. Our mother loves seeing her carer and that says it all.
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Review from A P (Daughter of Client) published on 17 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Management and staff have plenty of knowledge and experience, especially relating to dementia. They have always been caring and reliable and go to a lot of trouble in providing a suitable carer. I can't fault them on anything.
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Review from Patricia D (Client) published on 29 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I started with Home Instead Senior Care at the end of September 2018 and have found my carer kind, competent and friendly. Although they are all good I would quite like to have 3 extra visits during holidays, sickness etc but will be happy if this is not possible.
Reply from Elia Takkos at Home Instead (Warminster and West Wiltshire)
Thank you for your review. We are in the process of allocating a profile matched CareGiver for your extra visits requested. Our policy is to only introduce to you the most suitable CAREGiver for your…read more
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Review from Sharon C (Daughter of Client) published on 26 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I can't praise the management and the carers enough that were companions to my mum. Right from the first meeting, I knew nothing would be too much trouble and that Home Instead Senior Care (Warminster and West Wiltshire) team were like family that would care above and beyond. My mum was treated with
dignity and love. I feel so happy knowing that she was so well treated and she had so much fun. So thank you all Home Instead Senior Care (Warminster and West Wiltshire).
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Review from Marianne M (Wife of Client) published on 5 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience was extremely positive. The service was professional, caring and made a big difference both to my husband's life and mine. The client, my husband, could be very difficult but he was very fond of the Home Instead staff and looked forward to their visit.
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Review from S D (Wife of Client) published on 11 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Overall excellent management and care provided. At first no ability to cover carers for holidays but this has improved with time.
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Review from A K (Daughter of Client) published on 25 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carer was extremely helpful and nothing was too much trouble. It made a difficult time much easier for everyone.
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Current Review Score: 9.9 (9.900)

Review Score Change Log

Please note changes are only recorded per day, so if 2 or more changes occur in the same day, it will only show the result from all the changes, not an individual breakdown of all the changes

Overview of Review Score

The Review Score of 9.9 (9.900) out of 10 for Home Instead (Warminster and West Wiltshire) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 12 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.900 for Home Instead (Warminster and West Wiltshire) is calculated as follows: ( (63 Excellents x 5) + (7 Goods x 4) ) ÷ 70 Ratings = 4.9
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Warminster and West Wiltshire) is based on 12 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 Jul 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (9)

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Meet the Team (3)

Romesh

Romesh Dharmasingham

Job Title: Director Joined: 2012

Romesh is an inspiring and forward-thinking Director with a deep passion for delivering exceptional care and creating a supportive environment for both service users and staff. With extensive experience in the sector, he is committed to driving positive change, ensuring high standards, and fostering a culture of compassion, professionalism, and continuous improvement.


What Romesh enjoys most about his role is the opportunity to make a lasting impact - not just on the quality of care provided but also on the lives of those who rely on the service. He takes great pride in leading a dedicated team, supporting their development, and ensuring that service users receive the best possible care tailored to their needs.


With a strong vision for the future, Romesh is dedicated to innovation, growth, and maintaining a people-centred approach that puts care, dignity, and respect at the heart of everything he does.

Sonia

Sonia Carr

Job Title: Care Manager Joined: 2022

Sonia is a dedicated Registered Manager with a passion for providing high-quality care and ensuring the well-being of both service users and staff. With extensive experience in the sector, she takes pride in leading her team with compassion, professionalism, and a commitment to excellence.


What Sonia enjoys most about her role is the opportunity to make a meaningful difference in people's lives. She finds great fulfilment in supporting individuals to maintain their independence, promoting dignity in care, and creating a positive, person-centred environment. She also values the strong relationships she builds with staff, service users, and families, knowing that teamwork and trust are at the heart of delivering outstanding care.


Sonia is a firm believer in continuous improvement and is always looking for ways to enhance care services, empower her team, and uphold the highest standards. Her leadership is driven by a deep sense of purpose, dedication, and a genuine love for what she does.

Kayleigh

Kayleigh Joines

Job Title: Field Care Supervisor Joined: 2020

Kayleigh is a dedicated Field Care Supervisor who takes pride in ensuring high standards of care and support for both service users and staff. With a hands-on approach and a strong background in the care sector, she plays a vital role in overseeing care delivery, mentoring carers, and ensuring that individuals receive the best possible support tailored to their needs.


What Kayleigh enjoys most about her role is the opportunity to support and empower both carers and service users. She finds great fulfilment in being a trusted point of contact, offering guidance, and making sure care is delivered with compassion and professionalism. Seeing the positive impact of her work -whether it's helping carers grow in confidence or ensuring service users feel safe and valued -gives her a real sense of purpose.


With a passion for high-quality care and a strong commitment to teamwork, Kayleigh is always striving to make a difference, ensuring that every individual receives the support they deserve.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Warminster and West Wiltshire) to verify any information. View our terms and conditions. Home Instead (Warminster and West Wiltshire) has an Enhanced Service - more info.