Submit a Review for Home Instead (Warminster and West Wiltshire)
The Design Centre, 2nd Floor, Roman Way, Crusader Park, Warminster, BA12 8SP
View Full Details of Home Instead (Warminster and West Wiltshire)Latest Reviews for Home Instead (Warminster and West Wiltshire)
19 December 2025
We are pleased with the care package that has been put in place by us and the care provider. I am able to contact them easily and discuss any issues or changes that need to be made with regards to my step father and they are quick to respond when I need to talk things through. I like the notes that are kept that I can access at anytime.
03 December 2025
My husband fell unexpectedly ill in March 2025 and, following personal recommendations, we contacted Home Instead to help care for my husband. At the time care began he was beginning to rally after being told he was end of life. He was bedbound and in need of care three times a day to help him with all his personal needs. This continued until his death in September. We felt most fortunate in our choice of care agency as we had a stable team of carers all of whom we liked, who liked us and together we all wanted to do the best we could for my husband. The carers took endless trouble to see that he was comfortable, clean and gave him really good company with their chat and gentle teasing. They were mindful of my needs and I am endlessly grateful to them all . Above all that, the carers encouraged my husband to get out of bed, to walk and to sit with me in the sitting room as he gradually regained strength. This level of activity didn't last for many weeks but he did so enjoy it.
01 December 2025
Excellent service all round. There is nothing to be added as in my opinion the whole service could not be improved in any way. There is nothing to be added as in my opinion the whole service could not be improved in any way.
25 November 2025
Home Instead team are always prompt in their visits to my Mum. They are always polite and friendly towards her, more like friends visiting her. They always show that they care about Mum and that that is why they call on her, rather than it being just a job. The team are always easy to contact, and very accommodating if I have any new requests or any concerns about Mum that I need them to be vigilant for. The app which I'm able to access always provides me with up to date info on visits and enables me to check whether there are any potential concerns from the Team about Mum, which I am then able to monitor or raise queries if necessary.
18 December 2024
We required a very quickly implemented live in carer for my mother following a fall, which was efficiently organised and managed by Home Instead. The carer was professional, empathetic and considerate. The two weeks period worked well, we were able to stabilise the situation and my mother was able to regain her independence.
05 December 2024
I am a solicitor and power of attorney for a client who wants to stay in her own home as long as possible. Home Instead has been excellent in the service they provide. My client is very happy with the care she is receiving. She enjoys going out on walks and for coffee or lunch and the carers regularly plan different trips out so she is leading as interesting life as possible. The carers will regularly keep me up to date and their App, which allows me to check how visits have been, is excellent and very easy to use. Management are very responsive and helpful to any queries I have. I would definitely recommend Home Instead.
07 November 2024
Home Instead carers came 3 days a week to make lunch for my mother, also emptied the dishwasher, took out rubbish, and cleared up. They made great meals and were all really friendly, caring, positive ladies.
07 November 2024
Home Instead have been absolutely amazing, I contacted them as my Dad has Dementia. My Father and Step Mum needed help a few hours a week. The Registered Manager at Home Instead was compassionate, caring and understood the situation. It's been very difficult for my father to accept that he needed help but she reassured him also did regular checkups. I really can't thank them enough.
26 September 2024
We would recommend Home Instead for care of loved ones in their own home. We weren't your average household yet our needs were recognised and met from the start and the carers who became a part of our household were always on time and nothing was too much trouble. Setting everything up was very easy and additional requests or changes that we made were all accommodated. We'd like to thank the whole team for all they did for us.
25 July 2024
We met the care manager at my mum's and from the start she and the support workers have provided great help to my mum, taking her out socially and to appointments and the company has helped my mum after my dad passed away and also dealing with the covid pandemic aftermath.
25 July 2024
Mum is given the consistency of carers which enables both parties to build positive relationships, the carers get to know how mum likes things done and they know where everything is. Communication between the family and carers is positive and during a recent stay in a care home for mum her carers popped in to visit her most days which she welcomed and provided her with some familiar faces in an unfamiliar environment
25 July 2024
Home instead are always reliable friendly and professional. During a recent difficult period while Mum was ill the carers were very supportive offering to attend meetings with OTs etc with us and also visiting Mum while she was in respite care rather than at home ensuring she had familiar faces and continuity of care. Communication with Home Instead is excellent, they make sure we are fully informed about Mum's care and make us aware of any changes in Mum's health. They also listen to the concerns of family which is so important for mum's wellbeing. I would be confident in recommending Home Instead to others.
25 April 2024
Home Instead providers have responded to our needs efficiently and treated our mother with consideration. They respect how difficult the transition is to becoming cared for and are mindful of maintaining her dignity and feelings that she still has some kind of autonomy over herself.
24 April 2024
The service and care provided to Mum was 100% reliable, and we always felt confident that Mum was well looked after. We felt that some of the care professionals made a genuine effort to get to know Mum and showed real compassion and empathy. On one occasion during a medical emergency, the whole team made sure that Mum was supervised until I arrived, as both my sister and I were away. Overall Home Instead was a care provider which worked well for us, and we would recommend them.
08 February 2024
One of the things that makes Home Instead stand out is the reliability of the carer visits. The girls who care for my husband are always on time and there is never a sense of rushing him so they can dash off. My husband is treated kindly and efficiently in a calm and friendly manner. Always! It makes for a very relaxed and cheerful start to the day for which my husband and I are both very grateful. The response from the office is always timely and supportive. Nothing is too much trouble. I am very glad to have found them!
06 February 2024
Very caring ethos and company culture, which extends to all staff members - those in the office and the carers themselves. Everyone goes out of their way to understand your needs. We spoke to at least a dozen care companies, but once we had met with Home Instead there was no question of going with anyone else. They stood head and shoulders above other care companies. We would recommend wholeheartedly.
19 July 2023
We are very satisfied with the service we receive. It is professional and client-focused but also friendly and personal. We are made to feel valued and our views are important. The organisation is well-run and efficient.
14 July 2023
Although my dad doesn't think that they do much for him, it is always obvious when he has had their company, thay make him more animated and not spending days without seeing someone. They are thoughtful, friendly and keep me informed of any concerns.
24 April 2023
My elderly brother lives alone, is forgetful and has difficulty with balance and walking any significant distance. After a fall late in 2022 I decided that visiting carers were needed a couple of time each week to ensure his safety and help return him to his usual activities. Home Instead proved easy to contact, friendly and efficient in their dealings with me and most importantly respectful of my brother's wishes. Carers have visited him for the last 3 months and he now refers to them as his 'friends that call' not carers. In addition to ensuring his safety the carers remind him of his medicines. take him shopping, to the bank and to several of the local coffee shops. I am kept informed of his situation within hours of the visit through the Home Instead app. The last few weeks have seen major improvements in his overall health and well-being. I can only thank the Home Instead team for being the primary catalyst in my brother's improving situation.
07 March 2023
Home Instead have been providing my Mum's care for some years now which gives them a good understanding of her needs and personality. This is reflected in the personal care they give and the willingness to maintain a good and sympathetic relationship with her. The feedback is good which means we can keep on top of things and be aware of any arising issues. I am very happy with the service they provide.
Latest Reviews for Home Instead (Warminster and West Wiltshire)
19 December 2025
We are pleased with the care package that has been put in place by us and the care provider. I am able to contact them easily and discuss any issues or changes that need to be made with regards to my step father and they are quick to respond when I need to talk things through. I like the notes that are kept that I can access at anytime.
03 December 2025
My husband fell unexpectedly ill in March 2025 and, following personal recommendations, we contacted Home Instead to help care for my husband. At the time care began he was beginning to rally after being told he was end of life. He was bedbound and in need of care three times a day to help him with all his personal needs. This continued until his death in September. We felt most fortunate in our choice of care agency as we had a stable team of carers all of whom we liked, who liked us and together we all wanted to do the best we could for my husband. The carers took endless trouble to see that he was comfortable, clean and gave him really good company with their chat and gentle teasing. They were mindful of my needs and I am endlessly grateful to them all . Above all that, the carers encouraged my husband to get out of bed, to walk and to sit with me in the sitting room as he gradually regained strength. This level of activity didn't last for many weeks but he did so enjoy it.
01 December 2025
Excellent service all round. There is nothing to be added as in my opinion the whole service could not be improved in any way. There is nothing to be added as in my opinion the whole service could not be improved in any way.
25 November 2025
Home Instead team are always prompt in their visits to my Mum. They are always polite and friendly towards her, more like friends visiting her. They always show that they care about Mum and that that is why they call on her, rather than it being just a job. The team are always easy to contact, and very accommodating if I have any new requests or any concerns about Mum that I need them to be vigilant for. The app which I'm able to access always provides me with up to date info on visits and enables me to check whether there are any potential concerns from the Team about Mum, which I am then able to monitor or raise queries if necessary.
18 December 2024
We required a very quickly implemented live in carer for my mother following a fall, which was efficiently organised and managed by Home Instead. The carer was professional, empathetic and considerate. The two weeks period worked well, we were able to stabilise the situation and my mother was able to regain her independence.
05 December 2024
I am a solicitor and power of attorney for a client who wants to stay in her own home as long as possible. Home Instead has been excellent in the service they provide. My client is very happy with the care she is receiving. She enjoys going out on walks and for coffee or lunch and the carers regularly plan different trips out so she is leading as interesting life as possible. The carers will regularly keep me up to date and their App, which allows me to check how visits have been, is excellent and very easy to use. Management are very responsive and helpful to any queries I have. I would definitely recommend Home Instead.
07 November 2024
Home Instead carers came 3 days a week to make lunch for my mother, also emptied the dishwasher, took out rubbish, and cleared up. They made great meals and were all really friendly, caring, positive ladies.
07 November 2024
Home Instead have been absolutely amazing, I contacted them as my Dad has Dementia. My Father and Step Mum needed help a few hours a week. The Registered Manager at Home Instead was compassionate, caring and understood the situation. It's been very difficult for my father to accept that he needed help but she reassured him also did regular checkups. I really can't thank them enough.
26 September 2024
We would recommend Home Instead for care of loved ones in their own home. We weren't your average household yet our needs were recognised and met from the start and the carers who became a part of our household were always on time and nothing was too much trouble. Setting everything up was very easy and additional requests or changes that we made were all accommodated. We'd like to thank the whole team for all they did for us.
25 July 2024
We met the care manager at my mum's and from the start she and the support workers have provided great help to my mum, taking her out socially and to appointments and the company has helped my mum after my dad passed away and also dealing with the covid pandemic aftermath.
25 July 2024
Mum is given the consistency of carers which enables both parties to build positive relationships, the carers get to know how mum likes things done and they know where everything is. Communication between the family and carers is positive and during a recent stay in a care home for mum her carers popped in to visit her most days which she welcomed and provided her with some familiar faces in an unfamiliar environment
25 July 2024
Home instead are always reliable friendly and professional. During a recent difficult period while Mum was ill the carers were very supportive offering to attend meetings with OTs etc with us and also visiting Mum while she was in respite care rather than at home ensuring she had familiar faces and continuity of care. Communication with Home Instead is excellent, they make sure we are fully informed about Mum's care and make us aware of any changes in Mum's health. They also listen to the concerns of family which is so important for mum's wellbeing. I would be confident in recommending Home Instead to others.
25 April 2024
Home Instead providers have responded to our needs efficiently and treated our mother with consideration. They respect how difficult the transition is to becoming cared for and are mindful of maintaining her dignity and feelings that she still has some kind of autonomy over herself.
24 April 2024
The service and care provided to Mum was 100% reliable, and we always felt confident that Mum was well looked after. We felt that some of the care professionals made a genuine effort to get to know Mum and showed real compassion and empathy. On one occasion during a medical emergency, the whole team made sure that Mum was supervised until I arrived, as both my sister and I were away. Overall Home Instead was a care provider which worked well for us, and we would recommend them.
08 February 2024
One of the things that makes Home Instead stand out is the reliability of the carer visits. The girls who care for my husband are always on time and there is never a sense of rushing him so they can dash off. My husband is treated kindly and efficiently in a calm and friendly manner. Always! It makes for a very relaxed and cheerful start to the day for which my husband and I are both very grateful. The response from the office is always timely and supportive. Nothing is too much trouble. I am very glad to have found them!
06 February 2024
Very caring ethos and company culture, which extends to all staff members - those in the office and the carers themselves. Everyone goes out of their way to understand your needs. We spoke to at least a dozen care companies, but once we had met with Home Instead there was no question of going with anyone else. They stood head and shoulders above other care companies. We would recommend wholeheartedly.
19 July 2023
We are very satisfied with the service we receive. It is professional and client-focused but also friendly and personal. We are made to feel valued and our views are important. The organisation is well-run and efficient.
14 July 2023
Although my dad doesn't think that they do much for him, it is always obvious when he has had their company, thay make him more animated and not spending days without seeing someone. They are thoughtful, friendly and keep me informed of any concerns.
24 April 2023
My elderly brother lives alone, is forgetful and has difficulty with balance and walking any significant distance. After a fall late in 2022 I decided that visiting carers were needed a couple of time each week to ensure his safety and help return him to his usual activities. Home Instead proved easy to contact, friendly and efficient in their dealings with me and most importantly respectful of my brother's wishes. Carers have visited him for the last 3 months and he now refers to them as his 'friends that call' not carers. In addition to ensuring his safety the carers remind him of his medicines. take him shopping, to the bank and to several of the local coffee shops. I am kept informed of his situation within hours of the visit through the Home Instead app. The last few weeks have seen major improvements in his overall health and well-being. I can only thank the Home Instead team for being the primary catalyst in my brother's improving situation.
07 March 2023
Home Instead have been providing my Mum's care for some years now which gives them a good understanding of her needs and personality. This is reflected in the personal care they give and the willingness to maintain a good and sympathetic relationship with her. The feedback is good which means we can keep on top of things and be aware of any arising issues. I am very happy with the service they provide.