Home Instead Andover & East Wiltshire, offers a range of care services to people in their own homes. The flexible, responsive and personal service provides an ideal alternative to residential care. Clients are carefully matched with Care Professionals who are recruited for their empathy and nurturing qualities and their respect and consideration for others. They are fully-trained and receive specialist training in areas such as dementia care.
They offer both visiting...
Care Provided by Home Instead (Marlborough & Test Valley)
Types of Home Care
- Visiting Care
- Live-in Care
- 24 Hour Care
- Overnight Care (Waking)
- Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
- 60 minutes
Contract Durations
- Ongoing / Long Term
- Respite / Short Term
Age Ranges
- Older Person Care (65+)
- Younger Adult Care (18-65)
Personal Care Services
- Washing & Dressing
- Toileting Assistance
- Medication Assistance (Oral)
- Companionship
- Continence Care
- Feeding & Drinking Assistance
Household Services
- Cleaning Service
- Food Preparation & Serving
- Laundry Service
- Shopping Service / Errands
- Transportation Service
Other Care Provided
- Dementia
- Parkinson's Disease
- Stroke
- Cancer Care
- Palliative / End of Life Care
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Hospital Discharge
Funding & Fees
Daily Charges per Person
- Hourly Visiting Care Fees: from £41
- Weekly Live-in Care Fees: from £1,820
Provide excellent quality care and the best Care Professionals. Our focus is to work with the client to ensure the most suitable support for them. Our minimum visit length is one hour. Finding the right Care Professional for each client along with achieving the continuity required to build a relationship is an important part of our ethos.
Overnight care is delivered for a minimum of a 10 hour shift. A Sleeping night requires the Care Professional to gain adequate rest for a period of 8 hours that is broken no more than twice.
Specialised care includes services such as catheter care; care involving lifting equipment such as hoists or other more complex care.
Weekdays, evenings, weekends and bank holidays are all paid at the same rate with the exception of services provided on Christmas Eve, Christmas Day and Boxing Day which are all charged at double rates.
We charge a fixed contribution to travel costs of £7 per visit. We also charge for any mileage incurred whilst providing services with or for the client (such as shopping, trips etc) at 45p per mile.
Contact Home Instead (Marlborough & Test Valley) to get a personalised quote:
Funding Types Accepted
- Private Funding (Self-funded)
-
Direct Payments (from Local Authority/NHS) -
Local Authority (Contracted Provider) -
NHS (Contracted Provider) -
Good to Know
Group/Owner
- Home Instead
- Private Owned
Person in charge
- Nell Light (Owner/Director)
Home Instead (Marlborough & Test Valley) Reviews (5)
Home Instead (Marlborough & Test Valley) has a Review Score of 8.9 (8.946) out of 10, based on 4 reviews in the last 2 years.
Over all time Home Instead (Marlborough & Test Valley) has 5 reviews.
Very quickly we saw a decline in his mobility and ability to function as he did. Home Instead Care Pros and service leads were amazing in adapting to his needs whilst still giving him choices and maintaining as much independence as he was able to manage.
Right up to the day he was given the safety of a care home, they worked out the notice period by each day spending the routine 2-3hrs taking him out, settling him into the home and letting the home care staff know his likes and needs.
This was a massive help to me, the peace of mind that Dad still had a continuity of faces he knew and got on with.
Communication between the Care Pros, the office staff and myself was good.
I would not hesitate to recommend Home Instead to anyone needing assistance for a loved one.
I cannot thank Home Instead and all the Care Professionals working there enough, for supporting my father to stay in his own home, for as long as possible. The care and support they gave him and us as a family was immense. We could not have coped in such difficult situations without them. My heartfelt thanks.
I'm delighted we were able to help and wish you all the best.
We used Home Instead after the death of my mother-in-law in January 2024 and my father-in-law was left on his own. The care pros were fantastic in their support and adapting to the rapid increase in my father-in-law's care needs. All the carepros were kind, caring and supportive.
I'm delighted that we were able to help your father, the team were very fond of him.
Home instead were 100% reliable with compassionate, personable carers. They responded to ad hoc requests speedily and kept me informed of any concerns regarding my mother. They provided a schedule of carers and informed us of any changes.
Thank you very much for your review. It was an honour and a pleasure to care for your mother over the past few years.
We have gone from my mother never wanting care to looking forward to her visits.
The Caregiver is wonderful.
Would highly recommend.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 17 March 2018- Caring Good
- Effective Good
- Responsive Good
- Safe Good
- Well-led Good
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
News (0)
There are no news items for Home Instead (Marlborough & Test Valley).
Awards / Recognitions (10)
- Recipient: Home InsteadDate: Friday 30 May 2025
- Recipient: Home InsteadDate: Friday 31 May 2024
- Recipient: Home InsteadDate: Wednesday 31 May 2023
Meet the Team (1)
Before opening Home Instead Andover & East Wiltshire, I spent 17 years in the Royal Army Medical Corps. This gave me a passion for serving others and a love for leading people.
The experience I gained delivering medical care in the most challenging environments taught me both that the highest possible standards are achievable in any circumstances and that delivery depends on a workforce that is trained, nurtured and supported.
Frequently Asked Questions about Home Instead (Marlborough & Test Valley)
How many Carers does Home Instead (Marlborough & Test Valley) employ?
Home Instead (Marlborough & Test Valley) employs 50 carers.
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