Home Instead (Marlborough & Test Valley), SSI House, Fordbrook Business Centre, Pewsey, Wiltshire SN9 5NU

Care Provided by Home Instead (Marlborough & Test Valley)

Types of Home Care

Visiting Care
Live-in Care
24 Hour Care
Overnight Care (Waking)
Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

60 minutes

Contract Durations

Ongoing / Long Term
Respite / Short Term

Age Ranges

Older Person Care (65+)
Younger Adult Care (18-65)

Personal Care Services

Washing & Dressing
Toileting Assistance
Medication Assistance (Oral)
Companionship
Continence Care
Feeding & Drinking Assistance

Household Services

Cleaning Service
Food Preparation & Serving
Laundry Service
Shopping Service / Errands
Transportation Service

Other Care Provided

Dementia
Parkinson's Disease
Stroke
Cancer Care
Palliative / End of Life Care
Learning Disability / Autism
Mental Health Condition
Physical Disability
Visual / Hearing Impairment
Hospital Discharge

Funding & Fees

Daily Charges per Person

Type of care	Permanent
Hourly Visiting Care	£43.50 - £45.50
Weekly Live-in Care	From £1,820

Contact Home Instead (Marlborough & Test Valley) to get a personalised quote:

Provide excellent quality care and the best Care Professionals. Our focus is to work with the client to ensure the most suitable support for them. Our minimum visit length is one hour. Finding the right Care Professional for each client along with achieving the continuity required to build a relationship is an important part of our ethos.

Overnight care is delivered for a minimum of a 10 hour shift. A Sleeping night requires the Care Professional to gain adequate rest for a period of 8 hours that is broken no more than twice.

Specialised care includes services such as catheter care; care involving lifting equipment such as hoists or other more complex care.

Weekdays, evenings, weekends and bank holidays are all paid at the same rate with the exception of services provided on Christmas Eve, Christmas Day and Boxing Day which are all charged at double rates.

The price(s) shown are provided by the agency. Contact Home Instead (Marlborough & Test Valley) for full pricing details and T&Cs.

Funding Types Accepted

Private Funding (Self-funded)
Direct Payments (from Local Authority/NHS)
Local Authority (Contracted Provider)
NHS (Contracted Provider)

Good to Know

Group / Owner

Home Instead
Private Owned

Person in charge

Jonathan Gapper (Owner/Director)

Home Instead (Marlborough & Test Valley) Reviews (8)

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8.9

Home Instead (Marlborough & Test Valley) has a Review Score of 8.9 (8.889) out of 10, based on 3 reviews in the last 2 years.
Over all time Home Instead (Marlborough & Test Valley) has 8 reviews.

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Review from Andrew K (Friend of Client) published on 18 June 2026 Submitted via Website•

Overall Experience

Home Instead looked after my 95-year-old cousin (who was bed-bound and required four visits per day) for three years. The quality of their care was very high, with lovely ladies for whom nothing was too much trouble. They provided a number of services beyond the basic care package including shopping, pet care and booking transport for hospital visits. Paperwork and invoicing was always scrupulously accurate. I cannot speak highly enough of Home Instead and their wonderful carers.

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↩Reply from shannon lea, Community engagement lead at Home Instead (Marlborough & Test Valley)

Thank you so much for taking the time to share such a wonderful and heartfelt review.

Hearing how much our team was able to support your cousin over those three years means the world to us. Providing high-quality, compassionate care and going the extra mile with things like shopping, pet care,... Read more

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Management

Treated with Dignity

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Review from Simon O (Son of Client) published on 3 June 2026 Submitted via Website•

Overall Experience

We began using Home Instead over a year ago to support my dad, who has dementia, so that he could continue living in his own home. The care pros were friendly, supportive and always encouraging. One of the things we appreciated most was that he had the same carers each time, which made everything far less confusing for him.

They took the time to sit with him, chat and really get to know him. They also did a wonderful job helping with his meals and some household chores. It has been a great service from start to finish.

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↩Reply from shannon lea, Community engagement lead at Home Instead (Marlborough & Test Valley)

Thank you so much for sharing such a thoughtful and comforting review.

Supporting someone living with dementia requires extra patience, warmth, and consistency, so it is wonderful to hear that having a dedicated, familiar team made such a positive difference for your dad. Building genuine... Read more

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Management

Treated with Dignity

Value for Money

Review from R J (Son of Client) published on 3 June 2026 Submitted via Website•

Overall Experience

My Mother has had both full time and hourly care from Home Instead. Staff are punctual, professional but most of all kind and thoughtful. The care has enabled her to stay out of hospital and in her own home. This has meant that she has stayed in the heart of village life which is very important to her. The flexibility of provision has been exceptional with every effort made to meet need as things change over time. Thank you.

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↩Reply from shannon lea, Community engagement lead at Home Instead (Marlborough & Test Valley)

Thank you so much for taking the time to share this wonderful feedback.

We are so glad to hear how much our team has been able to support your Mother. Knowing that our care has helped her remain comfortably at home, stay connected to her local village community, and avoid hospital stays means... Read more

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Care / Support

Management

Treated with Dignity

Value for Money

Review from Natalie F (Daughter of Client) published on 26 September 2024 Submitted via Website•

Overall Experience

We approached Home Instead initially on a companionship basis to enable my elderly father to get out and about. This did not require personal care and it improved my dad's life.
Very quickly we saw a decline in his mobility and ability to function as he did. Home Instead Care Pros and service leads were amazing in adapting to his needs whilst still giving him choices and maintaining as much independence as he was able to manage.
Right up to the day he was given the safety of a care home, they worked out the notice period by each day spending the routine 2-3hrs taking him out, settling him into the home and letting the home care staff know his likes and needs.
This was a massive help to me, the peace of mind that Dad still had a continuity of faces he knew and got on with.
Communication between the Care Pros, the office staff and myself was good.

I would not hesitate to recommend Home Instead to anyone needing assistance for a loved one.

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Treated with Dignity

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Review from Wendy M (Daughter of Client) published on 23 September 2024 Submitted via Website•

Overall Experience

I cannot thank Home Instead and all the Care Professionals working there enough, for supporting my father to stay in his own home, for as long as possible. The care and support they gave him and us as a family was immense. We could not have coped in such difficult situations without them. My heartfelt thanks.

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↩Reply from Nell Light, Owner/Director at Home Instead (Marlborough & Test Valley)

I'm delighted we were able to help and wish you all the best.

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Review from Ruth R (Daughter-in-law of Client) published on 19 September 2024 Submitted via Website•

Overall Experience

We used Home Instead after the death of my mother-in-law in January 2024 and my father-in-law was left on his own. The care pros were fantastic in their support and adapting to the rapid increase in my father-in-law's care needs. All the carepros were kind, caring and supportive.

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↩Reply from Nell Light, Owner/Director at Home Instead (Marlborough & Test Valley)

I'm delighted that we were able to help your father, the team were very fond of him.

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Management

Treated with Dignity

Value for Money

Review from J I (Daughter of Client) published on 18 July 2024 Submitted via Website•

Overall Experience

Home instead were 100% reliable with compassionate, personable carers. They responded to ad hoc requests speedily and kept me informed of any concerns regarding my mother. They provided a schedule of carers and informed us of any changes.

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↩Reply from Nell Light, Owner/Director at Home Instead (Marlborough & Test Valley)

Thank you very much for your review. It was an honour and a pleasure to care for your mother over the past few years.

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Management

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No Rating

Review from Carol P (Daughter of Client) published on 9 February 2022 Submitted via Website•

Overall Experience

Home Instead have provided excellent care to my mother. She has built up an excellent bond with her Caregiver.
We have gone from my mother never wanting care to looking forward to her visits.
The Caregiver is wonderful.

Would highly recommend.

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Management

Treated with Dignity

Value for Money

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 March 2018

Overall
Good

CaringGood
EffectiveGood
ResponsiveGood
SafeGood
Well-ledGood

Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Accreditations

There are no accreditations posted yet for Home Instead (Marlborough & Test Valley).

Meet the Team (8)

Jon GapperJob Title Owner & Managing DirectorJoined 2019

Owner of Home Instead Marlborough & Test Valley. Jon is passionate about driving high-quality, person-centred home care for seniors across the local community. He leads strategic planning, CQC compliance oversight, and business growth, ensuring the office maintains an environment where care professionals feel valued, supported, and fully equipped. Read less

Helen GapperJob Title Owner & Finance Joined 2019

Co-owner and Finance Lead. Helen oversees financial planning, client invoicing, payroll, and business operations. She is dedicated to maintaining high standards of financial administration and ensuring Care Professionals receive fair, transparent compensation, including paid wait/travel time and stable working contracts. Read less

Alison BatchelorJob Title Registered ManagerJoined 2017

CQC Registered Manager overseeing care compliance, client assessments, and service quality. Alison holds a Level 5 Diploma in Leadership for Health and Social Care and brings extensive experience in community care management. She works closely with clients, families, and healthcare professionals to tailor individualised care plans. Read less

Sophie PerezJob Title Operations Manager Joined 2025

Sophie manages day-to-day office operations, administrative systems, and service delivery workflows. Holding management qualifications in adult health and social care, she coordinates between the scheduling, recruitment, and care management teams to maintain high standards of service continuity. Read less

Emma Cave-ToyeJob Title Care Operations CoordinatorJoined 2021

Responsible for scheduling care calls and matching Care Professionals with clients based on shared interests, skills, and availability. Emma ensures seamless rotas, continuity of care, and ongoing operational communication with clients and their families. Read less

Emma Job Title Senior Care Professional & TrainerJoined 2022

Delivers practical and theoretical training modules for new and existing care staff, including the Care Certificate, Moving & Handling, and specialised Dementia Care training. Emma also provides field support and mentorship for onboarding Care Professionals. Read less

Adela LoftusJob Title Recruitment AdministratorJoined 2026

Adela manages candidate recruitment, background checks (DBS), reference verifications, and onboarding compliance. She guides prospective Care Professionals through the hiring process to recruit empathetic, dependable team members.

Shannon Job Title Community Engagement LeadJoined 2023

Shannon leads our social media, local partnerships, and Community Champions across Marlborough, Pewsey, and Andover. As Community Engagement Lead, she's dedicated to keeping older adults active, valued, and connected to their local area.

Frequently Asked Questions about Home Instead (Marlborough & Test Valley)

How many Carers does Home Instead (Marlborough & Test Valley) employ?

Home Instead (Marlborough & Test Valley) employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Marlborough & Test Valley) to verify any information. View our terms and conditions. Home Instead (Marlborough & Test Valley) has an Enhanced Service -what an Enhanced Service includes.

Home Instead (Marlborough & Test Valley)

Care Provided by Home Instead (Marlborough & Test Valley)

Types of Home Care

Minimum Visit Duration (Visiting Care)

Contract Durations

Age Ranges

Personal Care Services

Household Services

Other Care Provided

Funding & Fees

Daily Charges per Person

Funding Types Accepted

Good to Know

Group / Owner

Person in charge

Home Instead (Marlborough & Test Valley) Reviews (8)

Regulatory Rating

Care Quality Commission (CQC) Rating

Inspection ratings

News (0)

Awards / Recognitions (11)

Accreditations

Meet the Team (8)

Frequently Asked Questions about Home Instead (Marlborough & Test Valley)

How many Carers does Home Instead (Marlborough & Test Valley) employ?