Home Instead (Salisbury and Romsey)

Unit 1 Barnack Business Centre, Blakey Road, Salisbury SP1 2LP
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9.9 29 Reviews
  • Home Instead (Salisbury and Romsey), Salisbury
Home Instead Salisbury and Romsey is a companionship-led care company helping to support older people to remain independent at home for as long as they wish.

They match Clients with CAREGivers to build lasting relationships that make a difference.

Both Clients and CAREGivers look forward to their visits as they aren't rushed, each visit is a minimum of an hour.

All services offered are in addition to the companionship that sits at the core of each visit.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care

Contract Durations

  • Ongoing / Long Term

Age Ranges

  • Adult Home Care (18+)
  • Older Person Care (65+)

Personal Care & Household Services

  • Washing & Dressing
  • Cleaning Service
  • Companionship
  • Laundry Service

Household Services

  • Food Preparation & Serving

Other Care Provided

  • Dementia

Funding & Fees

Available on request

Good to Know

Group/Owner

Person in charge

  • Jonathan Gapper (Owner)

Home Instead (Salisbury and Romsey) Reviews (29)

Total of 29, showing 1-20
9.9

Home Instead (Salisbury and Romsey) has a Review Score of 9.9 (9.906) out of 10, based on 18 reviews in the last 2 years. Over all time Home Instead (Salisbury and Romsey) has 29 reviews.

Overall Experience

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Date Published

29
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Review from Steve W (Son of Client) published on 7 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum used Home Instead to help her move from rehab to normal life at home after she'd broken her hip. They supported her wonderfully, helping her get outside the house safely as she started walking on her own and taking her to the shops etc because she couldn't drive herself. She really liked the carers
and kept telling us how friendly and helpful they were. It could have been a difficult transition for Mum, but wasn't due to the people at Home Instead. Our thanks to all of them.

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Review from Andrea D (Daughter of Client) published on 21 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead are very professional, friendly and easy to communicate with who have provided excellent domestic/companion support to my elderly mother. They always keep me fully up to date of all aspects regarding my mother's wellbeing. I have no hesitation in highly recommending them.

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Review from K M (Husband of Client) published on 27 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care assistance was limited to one hour morning for washing and dressing, just for three weeks. At first, also one hour evening for bedtime, this for only one week because my wife's behaviour was quite unpredictable. The visits worked well, my wife I and were always pleased when the carers came.

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Review from H T (Client) published on 4 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My carer is very helpful and willing to do anything I ask.

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Review from Anne T (Client) published on 31 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having had a helper from another provider, whilst I was grateful for the help, they did not meet the standard of work I expected. My experience with Home Instead has both delighted and surprised me. The quality of the work is extremely high, coupled with the cheerful attitude of my helper who I am very
happy to have in my home.

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Review from R N (Private Carer of Client) published on 29 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been working alongside the caring and compassionate team at Home Instead on a daily basis for around 2 years now.
Their carers are utterly professional, reliable and always adaptable to the ever-changing needs of the client (who thinks they are 'amazing').
The team are kind, experienced, hardworking
and cheerful company. They are an invaluable support.
Thank you.

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Review from Jane E (Daughter of Client) published on 29 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our family has been using Home Instead for the past few years, starting with just a few hours a day but quickly moving to live in and now looking at 24/7 care as our parents become more frail and at greater risk. The relationship with Home Instead, while entirely professional and scrupulously correct
in every way, has also been one of friendship, companionship, sensitivity and inclusion of the whole family. We have had several changes of key staff but this has been done in a very careful handover with the manager making sure that everyone is comfortable with the new arrangement. We cannot recommend them highly enough.

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Review from Carl F (Nephew of Client) published on 29 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided by the whole team at Home Instead (Salisbury) really has been second to none and these comments come from the experience of alternative care providers for other relatives.
Over the last 3 years the care provided for my aunt has enabled her to stay in her own home for as long as
possible, it has allowed me to manage her care from a distance but more importantly it gave her the companionship and emotional support through all the difficulties and challenges that arise during the progressive stages of vascular dementia.
I have found the responsiveness and compassion of the senior management team to be exemplary, they support their carers and lead by example, I couldn't have done this without them.

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Review from Susan B (Wife of Client) published on 29 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very prompt, helpful and caring.
Management very attentive to needs of client and carer.

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Review from Gill H (Wife of Client) published on 28 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am the sole carer for my husband and I approached Home Instead when I needed some ‘live-in care’ for him as I had to go into hospital.
The carers who provided that care were kind, compassionate and respectful of his needs. We now have two 1-hour visits to help with household chores which takes some
of the pressure from me and gives my husband interaction with another understanding adult.
I would recommend Home Instead without reservation.

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Review from Mark M (Son of Client) published on 28 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but praise for the carers, in fact, the whole team, from first contact onward, have been excellent. Mum’s situation, like many with Alzheimer’s, is very difficult at times and we have had another care provider appointed by the council, sadly they were not very good and Mum (95 years old)
was very distressed by their sitting service. There was no misconduct, just that the carers were obviously not trained and skilled in dealing with someone living with Alzheimer’s. The Home Instead team were so very different. From the first moment they met Mum, they took the initiative and were warm and friendly, calling her by her name and gaining her trust and attention. Mum, who can get very cross and hateful at times, loved the carers, it meant Dad (also 95) could get up and sort himself out in the morning without feeling anxious that Mum would be worse when the carers left. Superb service, I would recommend Home Instead every time.

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Review from Louise S (Daughter of Client) published on 22 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead Salisbury has been providing companionship care and meals for my mum, for nearly a year. I can say that contacting them has been a game changer (for me), as I and mum navigate her senior years. Mum has the same care workers every week, who are kind, caring, and compassionate. Any changes
are quickly resolved by the friendly staff in the office and I know that I can always rely on care being provided. Thank you to all for the amazing care.

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Review from P M (Daughter of Client) published on 22 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our Home Instead care experience for my mother has been very positive. Starting with the initial assessment and implementation of the care plan and the wonderful carers who come daily to attend to my mother. Such a lovely team of exceptional people who are kind, bright, responsive and very hard-working.
My mother is calm, happy and balanced and has been and continues to be well supported during a recent bereavement.

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Review from V E (Client) published on 21 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy with all aspects of my care.

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Review from A A (Client) published on 16 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Outstanding, flexible and compassionate support after hip fracture.

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Review from Mark K (Brother of Client) published on 8 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has been cared for by Home Instead (Salisbury) for nearly four years and they have been fantastic, including through the Covid pandemic. They go the extra mile to help their client's wellbeing, including helping them find activities to do, to socialise, and just for company, including already
this month a little outing for tea. They keep me fully informed of my sister's wellbeing and anything planned that is not routine. They don't just care for my sister, they support me too by looking after her so well.

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Review from E A (Client) published on 2 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot say enough good things about the ladies from Home Instead who have worked for me, they are caring, compassionate and kind. They will do anything within their remit to make me feel safe and included within the human race.

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Review from S H (Client) assisted by family/friend published on 1 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I need help each morning to hoist me from my bed to my wheelchair and then prepare me for the day while my husband prepares breakfast. A carer from Home Instead helps with these tasks. We alternate between two experienced and friendly carers that know my routine. Office support is good with the phone
answered promptly even in response to the occasional out-of-hours emergency.

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Review from Isabel S (Client) published on 27 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care given to me from Home Instead.

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Review from Helen B (Daughter of Client) published on 6 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very supportive, always kind and attentive.
All carers work with us to keep things familiar and safe for my mum. Communications with the Salisbury Office are especially good. They always inform me of changes to the rota etc.

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Current Review Score: 9.9 (9.906)

Overview of Review Score

The Review Score of 9.9 (9.906) out of 10 for Home Instead (Salisbury and Romsey) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.906 for Home Instead (Salisbury and Romsey) is calculated as follows: ( (96 Excellents x 5) + (10 Goods x 4) ) ÷ 106 Ratings = 4.906

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Salisbury and Romsey) is based on 18 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 7 Aug 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (9)

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Frequently Asked Questions about Home Instead (Salisbury and Romsey)

What Type of Services does Home Instead (Salisbury and Romsey) offer?

Home Instead (Salisbury and Romsey) offers Home Care.

How many Carers does Home Instead (Salisbury and Romsey) employ?

Home Instead (Salisbury and Romsey) employs 20 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Salisbury and Romsey) to verify any information. View our terms and conditions. Home Instead (Salisbury and Romsey) has an Enhanced Service - more info.