Home Instead (Salisbury and Romsey)

Unit 1 Barnack Business Centre, Blakey Road, Salisbury SP1 2LP
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9.9 29 Reviews
  • Home Instead (Salisbury and Romsey), Salisbury
Home Instead Salisbury and Romsey is a companionship-led care company helping to support older people to remain independent at home for as long as they wish.

They match Clients with CAREGivers to build lasting relationships that make a difference.

Both Clients and CAREGivers look forward to their visits as they aren't rushed, each visit is a minimum of an hour.

All services offered are in addition to the companionship that sits at the core of each visit.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care

Contract Durations

  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)

Personal Care Services

  • Washing & Dressing
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia

Funding & Fees

Available on request

Good to Know

Group/Owner

Person in charge

  • Jonathan Gapper (Owner)

Home Instead (Salisbury and Romsey) Reviews (29)

Total of 29, showing 21-29
9.9

Home Instead (Salisbury and Romsey) has a Review Score of 9.9 (9.906) out of 10, based on 18 reviews in the last 2 years. Over all time Home Instead (Salisbury and Romsey) has 29 reviews.

Overall Experience

  • 26
  • 3
  • 0
  • 0
  • 0

Date Published

29
2
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18
11

Review from Donald O (Client) published on 18 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the service very good.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Clive K (Husband of Client) published on 15 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead took excellent care of my wife during the last few weeks of her life, suffering from Alzheimer's. They showed outstanding kindness and compassion to us all during this difficult time. The management specially selected carers best able to cope with the dementìa situation and ensured that
the same team provided the care throughout the period. I would not hesitate in giving this company a high recommendation.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Keith F (Son of Client) published on 9 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is 96, recently bereaved, has macular degeneration and no short-term memory retention. He was rather frail after a period in hospital and often lonely. After contacting Home Instead the wheels were set immediately in motion to identify my father's care and especially companionship needs, perform
a risk assessment and identify CareGivers well-matched to his needs and interests. As I live some distance away this instantly removed a great deal of anxiety about how I could support him. All I had to do was say yes! The ethos of the Company is all about spending quality time listening to and talking with the client; at the same time they wash and dress him, prepare his meals and keep his house in immaculate condition: cleaner than it has been in the past 35 years: all the while keeping him company treating him like a beloved and respected member of the family and dear friend. He tells me every day that they are wonderful and the best possible thing that has happened. Thank you!

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Management

Treated with Dignity

Value for Money

Review from E S (Wife of Client) published on 12 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am happy with this company, as have helped me by using a member of staff, which is a companion for my husband to let me have some free time out of our home as I am a full-time carer to my husband. Brilliant.

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Treated with Dignity

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Review from G T (Daughter of Client) published on 18 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was nervous at first, having strangers in the house but the girls were brilliant at putting dad first, listening to him and within a few days he was looking forward to their visits. The organisation was clear and efficient but friendly.

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Care / Support

Management

Treated with Dignity

Value for Money

Review from M F (Client) published on 17 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

At the age of 88 and recently had a fall and broke my right hip. Om my return home from the hospital, I realised I needed some extra support. Contacted Home Instead arranged a meeting and became one of their clients. I'm very impressed with the carers they have provided. She has helped me regain my
confidence as I live on my own, I look forward to her twice-weekly visits. I would, therefore, recommend this fully as they're cost-effective.

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Treated with Dignity

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Review from F H (Daughter of Client) published on 7 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with care provided.

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Care / Support

Management

Treated with Dignity

Value for Money

Review from J G (Client) published on 3 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The years are taking their toll and I felt I needed some support when using the shower. I wanted to introduce myself to the company before my needs became more pressing and I liked the fact that they were offering a minimum 1 hour's attention which I much prefer to someone rushing in for 15 minutes
or so. So much better than a rushed visit.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from J F (Daughter of Client) published on 2 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were recommended Home Instead and from the first phone call, we felt we were in safe, caring hands. Although we did not expect the first caregiver to be 'the one', we were delighted that it just worked out so easily.

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Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.9 (9.906)

Overview of Review Score

The Review Score of 9.9 (9.906) out of 10 for Home Instead (Salisbury and Romsey) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.906 for Home Instead (Salisbury and Romsey) is calculated as follows: ( (96 Excellents x 5) + (10 Goods x 4) ) ÷ 106 Ratings = 4.906

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Salisbury and Romsey) is based on 18 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 7 Aug 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (9)

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