Home Instead (Swindon & Vale of White Horse)

Unit 29C, Shrivenham Hundred Business Park, Majors Road, Swindon SN6 8TZ
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9.9 35 Reviews
  • Home Instead (Swindon & Vale of White Horse), Swindon
Home Instead (Swindon & Vale of White Horse) rated 'outstanding' by CQC May 2019, provide real relationship-based non-medical care to older people at home.

From companionship to home help to personal care the agency offers a flexible, reliable and responsive service from trained CareGivers.

The aim is to deliver improved quality of life and increased independence at home for clients alongside peace of mind for families.

From just one hour to 24/7 Home Instead match a team of talented, empathetic CareGivers to the client and tailor a service to meet clients’ needs.

Instead of guilt. Instead of doubt. Instead of worry – there’s Home Instead.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Adult Home Care (18+)
  • Respite Care

Personal Care & Household Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Domestic Services / Home Help
  • Call in Service
  • Cleaning Service
  • Companionship
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service

Other Care Provided

  • Older Person Care
  • Dementia
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge
  • High Dependency Care, two carers attending

Funding & Fees

Prices available on request


Prices calculated on a per hour basis, additional fees may apply

Good to Know

Group/Owner

Person in charge

  • Othman Cole (Director)

Home Instead (Swindon & Vale of White Horse) Reviews (35)

Total of 35, showing 1-20
9.9

Home Instead (Swindon & Vale of White Horse) has a Review Score of 9.9 (9.882) out of 10, based on 13 reviews in the last 2 years. Over all time Home Instead (Swindon & Vale of White Horse) has 35 reviews.

Overall Experience

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Date Published

35
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22

Review from Lorraine T (Daughter of Client) published on 4 August 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have used Home Instead for almost 2 yrs and have found them to be a very professional company with the highest standards of care, support & companionship to not only our elderly parents but as "friends" to us daughters. Since losing our dad in March 2025, our care-pro's have been so caring & supportive
to us all - we cannot thank them enough.
Before we lost dad whilst he was in hospital as a family we faced some difficult decisions about how dads care cld best be provided once out of hospital. Again Home Insteads Office staff consulted with us & guided us thro processes we were unfamiliar with.
Overall we have had a very positive experience & would recommend and use them again Thank-you all.

Reply from Eve Macey-Norris, General Manager at Home Instead (Swindon & Vale of White Horse)

Thank you so much for your kind and heartfelt words - they really do mean the world to all of us all. It's been a real privilege to support your family over the past couple of years, and again, we're so sorry for the loss of your lovely dad earlier this year.We know how incredibly hard that time was, and we're truly glad we could be there to support not just your parents, but you as daughters too - you've always been so involved and caring. It's lovely to hear that our Care Professionals felt like friends to you; that's really touching.Thank you again for your trust, especially during such difficult moments. We're here for you, always.Warmest wishes,The Home Instead Team

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Review from D J (Husband of Client) published on 22 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife recived excellent service from the company and individual carers. We felt they were friends ratherthan carers. I would have no difficulty in recommending the company & the individual carers to anyone looking for care at home.

Reply from Eve Macey-Norris, General Manager at Home Instead (Swindon & Vale of White Horse)

Thank you so much for taking the time to review our services and for your kind words. It was truly an honour to have been able to support your wife during her time with us. Knowing that our Care Professionals felt more like friends than carers means a great deal to us - building those genuine, caring relationships is at the heart of what we do.Your recommendation is deeply appreciated, and we're grateful for the trust you placed in us at such an important time. Please know that our thoughts remain with you and your family.From all the Home Instead Swindon team.

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Review from Roy P (Client) published on 21 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall I( have been very pleased with the service provided and for the care and attention given by the Carers allocated for my needs.
On the whole Carers turn up on time and do the tasks that need to be done usually automatically. Generally speaking if I have a query I know to whom I should address
my enquiry and to get it resolved. All the Carers that I have and it is usually one of three from the team
are very pleasant and helpful and if they are not available then a substitute is sent and I am notified of this.

Reply from Eve Macey-Norris, General Manager at Home Instead (Swindon & Vale of White Horse)

Thank you so much for taking the time to share your kind words and thoughtful feedback. We're so pleased to hear that you've been happy with the service and care provided. It's wonderful to know that our Care Professionals have been punctual, attentive, and proactive in supporting your needs, and that you've felt well-informed and reassured when any changes have been necessary.Thank you again for your lovely comments - it means a great deal to our entire team!

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Review from Lee P (Son of Client) published on 16 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home instead visited my 94 year old father on a weekly basis for about a year before he moved into residential care. Despite having fantastic neighbours, it was really useful to have someone independent keeping me updated on his well-being and advise when household supplies were getting low, particularly
as I live a few hours away. The App they use to record visits and pass on information was easy to use and I was updated within a few hours of each visit. Dad came to look forward to the visits as an important milestone in his week and prompt for other things that were due to happen in a particular week. The care staff were always very professional and courteous and I cannot remember a single missed visit over the whole year. The office contacts were always readily available and very helpful. I was particularly grateful when on a routine visit a carer noticed he was unwell and contacted his GP for advice which prompted a call for an ambulance. Thoroughly recommend the Home Instead team.

Reply from Eve Macey-Norris, General Manager at Home Instead (Swindon & Vale of White Horse)

Thank you so much for your heartfelt review. It truly means the world to the team to hear how our visits supported both your dad and you, especially with the distance. I'm so glad we could be that extra set of eyes and hands, helping to keep things ticking along and making sure you were kept in the loop. It's lovely to know that our visits became a highlight in your dad's week-that's really touching. We're especially grateful that we could be there when he needed urgent help, and that everything was followed through safely. Thank you for your trust and kind words-it's been a real privilege to support your dad, and your feedback means a huge amount to the whole team.

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Review from L S (Client) published on 15 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with my carer. She is very helpful and listens. I feel safe when I am with her when we are outside.
Contact with the office is usually okay but sometimes communication has fallen below par.

Reply from Eve Macey-Norris, General Manager at Home Instead (Swindon & Vale of White Horse)

Thank you so much for your kind feedback! We're really glad to hear that you feel safe and supported by your carer - that's so important to us. I also appreciate your honesty about communication, and we'll certainly work on improving that to ensure everything runs smoothly for you. If there is anything specific about our communication that you think could be improved I'd be really keen to know so that we can work on that. Thanks again for sharing your thoughts, and please know we're always here if you need anything!

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Review from Louise G (Daughter of Client) published on 15 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was adamantly refusing carers prior to us contacting Home Instead a year ago. We tried an alternate company and they were dismissed very quickly. The office based staff and the care staff at Home Instead took time to understand mum's needs and anxieties, (and my needs as primary carer) and worked
with me to ensure we could manage mum's anxieties in a positive way. Mum now sees the Home Instead care staff as friends. They have increasingly taken on more duties, including personal care and mum thoroughly enjoys her time with them. The office staff are always professional & efficient and very understanding. I would highly recommend this service.

Reply from Eve Macey-Norris, General Manager at Home Instead (Swindon & Vale of White Horse)

Thank you so much for your thoughtful review! The team were really touched to hear how much of a positive impact their work has had on both you and your mum. It's always our goal to take the time to understand each person's needs and provide care that feels right for them. We're so glad that mum now sees our carers as friends and enjoys her time with them! It's been a pleasure working alongside you, and we truly appreciate your trust and kind recommendation. Thanks again for choosing us - we'll always be here to support you both!

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Review from Marilyn L (Daughter-in-law of Client) published on 15 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The whole process of arranging carers for my mother-in-law was very satisfactory. The care services supervisor was very professional and extremely thorough to ensure the carers allocated to my mother-in-law would meet her needs. The carers are very professional, friendly and pleasant, and provide excellent
care. My mother-in-law is so happy with them and the way they look after her and there is a definite improvement in her health and wellbeing since they have been caring for her.

Reply from Eve Macey-Norris, General Manager at Home Instead (Swindon & Vale of White Horse)

Thank you so much for your kind words! We're absolutely delighted to hear that everything went smoothly and that the care team has made such a positive difference for your mother-in-law. It means a lot to us to know that she's not only happy but also seeing improvements in her health and wellbeing. We're grateful for the opportunity to support her, and we'll continue to ensure she receives the best care possible. Thank you again for your trust and feedback!

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Review from Rachel B (Daughter of Client) published on 17 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead has provided outstanding care for my mum. From the initial hourly visits, my mum then needed to have live-in carers. My mum has been looked after with so much care and support. Every member of the team truly cares. If you are looking for carers I can't fault Home Instead Swindon & Vale
of White Horse.

Reply from Eve Macey-Norris, Operations Manager at Home Instead (Swindon & Vale of White Horse)

Thank you so much for the wonderful feedback - our whole team's driving force is the genuine desire to give each individual client the best possible experience, but I know that it will mean the world for them to know that their efforts are recognised and appreciated. I'm so pleased your experience has been such a positive one, we will continue to work hard to make every client and their family feel as content as you do. Best wishes.

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Review from P W (Client) assisted by family/friend published on 19 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It can be very satisfying when something you do turns out right. That is what happened when we first contacted Home Instead. From the very start, we were impressed by the staff and when the care service provider visited us we knew that we were making the right choice. My husband who is my carer needs
to have a break so every Tuesday a care pro visits to provide companionship when he is out. The two carers who come are excellent company and are very helpful. We consider Home Instead to be top of the class. It is also nice to know we got it right.

Reply from Eve Macey-Norris, Operations Manager at Home Instead (Swindon & Vale of White Horse)

Thank you very much for such a kind and considerate review. We truly appreciate your positive feedback and are thrilled to know you're happy with our services. We will continue to do everything we can to give all our clients a positive outcome and words like yours give our team the recognition they deserve. Thank you for trusting us with your care and support, we look forward to continuing to work with you!

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Review from Andrew W (Son of Client) published on 19 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We can't fault the support we had from the whole Home Instead team, the individual carers provided lots of friendship, companionship and care for my Mum over nearly 2 years. The girls provided care daily 3 times a day, helping her with her personal care, providing her meals, management of her medications
and most importantly being her friendship which Mum enjoyed. Our mum who has dementia loved to stay in her own home which the team from Home Instead helped as long as it was possible until her health deteriorated and after a hospital stay we had to move her into a care home.
Whatever the future holds we will always remember the support and care the team provided to our Mum. Thanks.

Reply from Robyn Taylor, Head of People Experience at Home Instead (Swindon & Vale of White Horse)

Thank you for your kind review. It was a pleasure supporting Mum and words like these really mean a lot to us. We wish you and your mum all the best.

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Review from Stephen H (Son of Client) published on 1 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to say a big thank you to the team that arranged the tea dance at a the memorial hall on Saturday 15th June. I brought my mother along to the event and she thoroughly enjoyed the afternoon especially the songs that she loved singing to, and of course the tea and cake! Thank you, it was
a really enjoyable afternoon, the staff and volunteers worked really hard and created a lovely friendly and fun afternoon.

Reply from Eve Macey-Norris, Operations Manager at Home Instead (Swindon & Vale of White Horse)

Thank you for the kind feedback, I'm so pleased that your mother enjoyed the event which was organised by our Community Engagement Officer. They work hard to support people in our community as well as our own clients, and we are regularly fundraising to fund events such as the Tea Dance, it's all worth it to know that these things make a difference to even one person's afternoon. I'll be sure to share your wonderful feedback with our Community Engagement Officer and the team, thank you!

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Review from Gill W (Daughter of Client) published on 13 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the care pros are kind, friendly, thorough and very patient with my parents.
Communication with the office is quick and easy.
All the staff go the extra mile to help us. It has been a big relief to find such great help, as we live a couple of hours away, a huge weight off my mind.

Reply from Val Shurey, Registered Care Manager at Home Instead (Swindon & Vale of White Horse)

Hi, thank you so much for this review we really appreciate it!

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Review from Samantha C (Daughter of Client) published on 7 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead have been providing care, companionship, and support to my mum for the past 8 months. I really don’t know where I’d be without them. I was suffering carer burnout and now once a month I have a whole weekend to myself in the knowledge Mum is being well looked after and having company. This
is in addition to them providing care on a daily basis. Mum always has the same regular darers. They have been a lifeline to us both and are absolutely amazing! I have nothing but praise for them all and would totally recommend them. An hour is an hour and in that time they follow a care plan, designed so Mum's needs and wishes are met. Thank you to all of Mum's Care Pros and the team that organise a fabulous bespoke service.

Reply from Robyn Taylor, HR and Recruitment Manager at Home Instead (Swindon & Vale of White Horse)

Thank you for your review - it's a pleasure supporting you and your family, and I'm glad to hear we are having a positive impact. We will pass this feedback on to our team.

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Review from Malcolm W (Husband of Client) published on 6 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have recent experience of Home Instead (Swindon & Vale of White Horse) caring for my wife between January and March. Every member of the team showed excellent care and compassion, not just to my wife but to the whole family. Highly recommended.

Reply from Chloe Morley, Care Manager at Home Instead (Swindon & Vale of White Horse)

Thank you for your kind words- it was our pleasure supporting your wife and family.

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Review from Ann O (Wife of Client) published on 17 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead have been supporting my Husband for almost four years and in doing so assist me to do the same. This month it has been necessary to arrange for further hours of care for my Husband due to my falling energy levels. The Home Instead team have sorted this out with care and thoughtfulness and
the new schedule started this week. It is very reassuring to have that support there. We thank all of them the part they each play.

Reply from Chloe Morley, Care Manager at Home Instead (Swindon & Vale of White Horse)

Thank you for your kind words it is a pleasure supporting you and your husband.

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Review from Penny B (Daughter of Client) published on 15 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A very reliable and friendly service which goes above and beyond to personalise support. Our regular caregivers are instinctive, react swiftly and appropriately, communicate well and always report on anything they see as unusual.

Reply from Chloe Morley, Care Manager at Home Instead (Swindon & Vale of White Horse)

Thank you Penny, I'm pleased to hear your happy with the service, it is our pleasure.

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Review from Sarah R (Daughter of Client) published on 15 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have always experienced the best level of care for Mum from Home Instead. Her small group of carers are extremely professional and competent, they treat her with dignity and respect.
Having had a very stressful past year with Coronavirus and lockdowns, we have nothing but praise for the way Home
Instead and their wonderful carers have continued to look after mum so diligently and compassionately. They have never let us down.

Reply from Chloe Morley, Care Manager at Home Instead (Swindon & Vale of White Horse)

Thank you for your kind words, it is a pleasure supporting your mum.

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Review from Sam M (Daughter of Client) published on 22 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been receiving excellent support from Home Instead caregivers for about 18 months: companionship, help in the house and taking to medical appointments. The caregivers have been well chosen by Home Instead to suit Mum's circumstances. Throughout the COVID pandemic, there has been regular information
from the office, outlining the thorough precautions in place. I am confident that Mum is safe and happy, which has been especially important this year as I live at a distance and visiting has been limited.

Reply from Chloe Morley, Care Manager at Home Instead (Swindon & Vale of White Horse)

Thank you for your review, Sam, we hope you have a lovely Christmas and New Year!

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Review from Christine G (Daughter of Client) published on 22 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Home Instead has cared for my mother for many years. Her needs increased this year, and within their professional, and understanding way, the extra support was quickly adhered to.
Carers have built up a strong rapport with my mother, are punctual, and caring towards individual needs.
When contacting
Home Instead's office by phone, again they are very accommodating, and helpful, and reply swiftly.

Reply from Chloe Morley, Care Manager at Home Instead (Swindon & Vale of White Horse)

Thank you, Christine! Its a pleasure supporting your mother, Merry Christmas and a Happy New Year.

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Review from Valerie B (Daughter of Client) published on 22 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

A little confusing at the beginning, but since then the care provided has been very good. I am particularly pleased with the carers that Home Instead allocated for the care of my father, and they have become very important to him.

Reply from Chloe Morley, Care Manager at Home Instead (Swindon & Vale of White Horse)

Thank you very much for your review, Valerie, we hope you all have a lovely Christmas and New Year.

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Current Review Score: 9.9 (9.882)

Overview of Review Score

The Review Score of 9.9 (9.882) out of 10 for Home Instead (Swindon & Vale of White Horse) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.882 for Home Instead (Swindon & Vale of White Horse) is calculated as follows: ( (67 Excellents x 5) + (9 Goods x 4) ) ÷ 76 Ratings = 4.882

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Swindon & Vale of White Horse) is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 25 May 2019

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (9)

Meet the Team (14)

Othman

Othman Cole

Job Title: Managing Director

Joined: 2022

Home Instead is not just a business to me, but a key component in supporting our elderly community. My personal mission is to touch as many people's lives as I can on this journey as a Home Instead owner.

Eve

Eve Macey-Norris

Job Title: Operations Manager

Joined: 2022

I joined Home Instead in 2022 as the Operations Manager having worked in similar roles for a luxury retirement village and a private Therapeutic Clinic. When I'm not in the office, I'm usually found at home on our Cotswold farm, gardening & enjoying long dog walks.

Val

Val Shurey

Job Title: Registered Care Manager

Joined: 2016

I have been working in the health and social care sector since 2008, originally starting at the NHS. In 2013 I moved to Domiciliary Care and joined Home Instead in January 2016, progressing to the Registered Care Manager in 2022.

Robyn

Robyn Taylor

Job Title: Head of People Experience

Joined: 2016

I started with Home Instead in 2016 as an Administrator and have progressed in that time to the Head of People Experience across Swindon & Oxford. Outside of work, I love travelling and spending time with my family.

Emily

Emily Woelki

Job Title: Training Manager

Joined: 2022

I joined Home Instead in September 2022 having previously worked in healthcare for over 10 years. I support both Oxford & Swindon offices with all training requirements and love spending time with my daughter and our many pets!

Cat

Cat Attewell

Job Title: Community Engagement Officer

Joined: 2022

I joined Home Instead in April 2022 working to engage with the local community. Being part of such a positive, caring team is a great privilege. I’m passionate about bringing people together to combat loneliness and isolation.

Lucy

Lucy Shurey

Job Title: Recruitment Coordinator

Joined: 2020

I started with Home Instead in January 2020 and I love being able to find quality Care Professionals to join our team and support our clients. Outside of work, I enjoy travelling and getting to experience new places.

Kelly

Kelly Cox

Job Title: Care Services Supervisor

Joined: 2021

I joined Home Instead in 2021 as a Care Professional and was promoted to Care Services Supervisor in April 2023. I have worked in care for over 20 years and have a passion for making a difference in our client's lives.

Kayla

Kayla Bird

Job Title: Care Services Supervisor

Joined: 2024

I joined Home Instead in July 2024 - I have been working in the care sector for around 12 years and I have a passion for my job.

Kelly

Kelly Tyler

Job Title: Care Coordinator

Joined: 2023

I joined Home Instead as a Senior Care Professional in April 2023 and recently joined the office team as the Care Coordinator. I have a background in managing rotas and am committed to our mission of continuity.

Beverley

Beverley Wright

Job Title: Operations Support

Joined: 2022

I joined Home Instead in 2022 supporting the operations team with various tasks and I'm often the first person you hear when you pick up the phone to us. Outside of work, I like long walks with our dog.

Chris

Chris Jones

Job Title: Operations Assistant

Joined: 2023

I joined Home Instead in November 2023 as the Operations Assistant working across both Swindon and Oxford offices. I have a background in HR and administration and love spending time on cruises with my sister!

Kate

Kate Henery

Job Title: Operations Support

Joined: 2024

I joined Home Instead as a CarePro in November 2022. Since August 2024 I also provide operations support in the office. I love to read novels in my spare time – anything from Jane Austen to Ian Rankin.

Chloe

Chloe Clarkson

Job Title: Interim Trainer

Joined: 2024

I joined Home Instead in 2024 primarily to work for Oxford as a Supervisor, and also to support the Swindon team with training in the interim.

Frequently Asked Questions about Home Instead (Swindon & Vale of White Horse)

What Type of Services does Home Instead (Swindon & Vale of White Horse) offer?

Home Instead (Swindon & Vale of White Horse) offers Home Care.

How many Carers does Home Instead (Swindon & Vale of White Horse) employ?

Home Instead (Swindon & Vale of White Horse) employs 60 carers.

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