Prices available on request
Prices calculated on a per hour basis, additional fees may apply
Home Instead (Swindon & Vale of White Horse) has a Review Score of 9.9 (9.882) out of 10, based on 13 reviews in the last 2 years. Over all time Home Instead (Swindon & Vale of White Horse) has 35 reviews.
Review from Lorraine T (Daughter of Client) published on 4 August 2025
Submitted via Website •
Report
Reply from Eve Macey-Norris, General Manager at Home Instead (Swindon & Vale of White Horse)
Thank you so much for your kind and heartfelt words - they really do mean the world to all of us all. It's been a real privilege to support your family over the past couple of years, and again, we're so sorry for the loss of your lovely dad earlier this year.We know how incredibly hard that time was, and we're truly glad we could be there to support not just your parents, but you as daughters too - you've always been so involved and caring. It's lovely to hear that our Care Professionals felt like friends to you; that's really touching.Thank you again for your trust, especially during such difficult moments. We're here for you, always.Warmest wishes,The Home Instead Team
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from D J (Husband of Client) published on 22 May 2025
Submitted via Postal Card •
Report
Reply from Eve Macey-Norris, General Manager at Home Instead (Swindon & Vale of White Horse)
Thank you so much for taking the time to review our services and for your kind words. It was truly an honour to have been able to support your wife during her time with us. Knowing that our Care Professionals felt more like friends than carers means a great deal to us - building those genuine, caring relationships is at the heart of what we do.Your recommendation is deeply appreciated, and we're grateful for the trust you placed in us at such an important time. Please know that our thoughts remain with you and your family.From all the Home Instead Swindon team.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Roy P (Client) published on 21 May 2025
Submitted via Website •
Report
Reply from Eve Macey-Norris, General Manager at Home Instead (Swindon & Vale of White Horse)
Thank you so much for taking the time to share your kind words and thoughtful feedback. We're so pleased to hear that you've been happy with the service and care provided. It's wonderful to know that our Care Professionals have been punctual, attentive, and proactive in supporting your needs, and that you've felt well-informed and reassured when any changes have been necessary.Thank you again for your lovely comments - it means a great deal to our entire team!
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Lee P (Son of Client) published on 16 May 2025
Submitted via Website •
Report
Reply from Eve Macey-Norris, General Manager at Home Instead (Swindon & Vale of White Horse)
Thank you so much for your heartfelt review. It truly means the world to the team to hear how our visits supported both your dad and you, especially with the distance. I'm so glad we could be that extra set of eyes and hands, helping to keep things ticking along and making sure you were kept in the loop. It's lovely to know that our visits became a highlight in your dad's week-that's really touching. We're especially grateful that we could be there when he needed urgent help, and that everything was followed through safely. Thank you for your trust and kind words-it's been a real privilege to support your dad, and your feedback means a huge amount to the whole team.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from L S (Client) published on 15 May 2025
Submitted via Website •
Report
Reply from Eve Macey-Norris, General Manager at Home Instead (Swindon & Vale of White Horse)
Thank you so much for your kind feedback! We're really glad to hear that you feel safe and supported by your carer - that's so important to us. I also appreciate your honesty about communication, and we'll certainly work on improving that to ensure everything runs smoothly for you. If there is anything specific about our communication that you think could be improved I'd be really keen to know so that we can work on that. Thanks again for sharing your thoughts, and please know we're always here if you need anything!
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Louise G (Daughter of Client) published on 15 May 2025
Submitted via Website •
Report
Reply from Eve Macey-Norris, General Manager at Home Instead (Swindon & Vale of White Horse)
Thank you so much for your thoughtful review! The team were really touched to hear how much of a positive impact their work has had on both you and your mum. It's always our goal to take the time to understand each person's needs and provide care that feels right for them. We're so glad that mum now sees our carers as friends and enjoys her time with them! It's been a pleasure working alongside you, and we truly appreciate your trust and kind recommendation. Thanks again for choosing us - we'll always be here to support you both!
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Marilyn L (Daughter-in-law of Client) published on 15 May 2025
Submitted via Website •
Report
Reply from Eve Macey-Norris, General Manager at Home Instead (Swindon & Vale of White Horse)
Thank you so much for your kind words! We're absolutely delighted to hear that everything went smoothly and that the care team has made such a positive difference for your mother-in-law. It means a lot to us to know that she's not only happy but also seeing improvements in her health and wellbeing. We're grateful for the opportunity to support her, and we'll continue to ensure she receives the best care possible. Thank you again for your trust and feedback!
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Rachel B (Daughter of Client) published on 17 March 2025
Submitted via Postal Card •
Report
Reply from Eve Macey-Norris, Operations Manager at Home Instead (Swindon & Vale of White Horse)
Thank you so much for the wonderful feedback - our whole team's driving force is the genuine desire to give each individual client the best possible experience, but I know that it will mean the world for them to know that their efforts are recognised and appreciated. I'm so pleased your experience has been such a positive one, we will continue to work hard to make every client and their family feel as content as you do. Best wishes.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from P W (Client) assisted by family/friend published on 19 December 2024
Submitted via Postal Card •
Report
Reply from Eve Macey-Norris, Operations Manager at Home Instead (Swindon & Vale of White Horse)
Thank you very much for such a kind and considerate review. We truly appreciate your positive feedback and are thrilled to know you're happy with our services. We will continue to do everything we can to give all our clients a positive outcome and words like yours give our team the recognition they deserve. Thank you for trusting us with your care and support, we look forward to continuing to work with you!
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Andrew W (Son of Client) published on 19 September 2024
Submitted via Website •
Report
Reply from Robyn Taylor, Head of People Experience at Home Instead (Swindon & Vale of White Horse)
Thank you for your kind review. It was a pleasure supporting Mum and words like these really mean a lot to us. We wish you and your mum all the best.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Stephen H (Son of Client) published on 1 July 2024
Submitted via Website •
Report
Reply from Eve Macey-Norris, Operations Manager at Home Instead (Swindon & Vale of White Horse)
Thank you for the kind feedback, I'm so pleased that your mother enjoyed the event which was organised by our Community Engagement Officer. They work hard to support people in our community as well as our own clients, and we are regularly fundraising to fund events such as the Tea Dance, it's all worth it to know that these things make a difference to even one person's afternoon. I'll be sure to share your wonderful feedback with our Community Engagement Officer and the team, thank you!
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Gill W (Daughter of Client) published on 13 December 2023
Submitted via Website •
Report
Reply from Val Shurey, Registered Care Manager at Home Instead (Swindon & Vale of White Horse)
Hi, thank you so much for this review we really appreciate it!
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Samantha C (Daughter of Client) published on 7 September 2023
Submitted via Website •
Report
Reply from Robyn Taylor, HR and Recruitment Manager at Home Instead (Swindon & Vale of White Horse)
Thank you for your review - it's a pleasure supporting you and your family, and I'm glad to hear we are having a positive impact. We will pass this feedback on to our team.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Malcolm W (Husband of Client) published on 6 April 2021
Submitted via Website •
Report
Reply from Chloe Morley, Care Manager at Home Instead (Swindon & Vale of White Horse)
Thank you for your kind words- it was our pleasure supporting your wife and family.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Ann O (Wife of Client) published on 17 February 2021
Submitted via Website •
Report
Reply from Chloe Morley, Care Manager at Home Instead (Swindon & Vale of White Horse)
Thank you for your kind words it is a pleasure supporting you and your husband.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Penny B (Daughter of Client) published on 15 February 2021
Submitted via Website •
Report
Reply from Chloe Morley, Care Manager at Home Instead (Swindon & Vale of White Horse)
Thank you Penny, I'm pleased to hear your happy with the service, it is our pleasure.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Sarah R (Daughter of Client) published on 15 February 2021
Submitted via Website •
Report
Reply from Chloe Morley, Care Manager at Home Instead (Swindon & Vale of White Horse)
Thank you for your kind words, it is a pleasure supporting your mum.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Sam M (Daughter of Client) published on 22 December 2020
Submitted via Website •
Report
Reply from Chloe Morley, Care Manager at Home Instead (Swindon & Vale of White Horse)
Thank you for your review, Sam, we hope you have a lovely Christmas and New Year!
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Christine G (Daughter of Client) published on 22 December 2020
Submitted via Website •
Report
Reply from Chloe Morley, Care Manager at Home Instead (Swindon & Vale of White Horse)
Thank you, Christine! Its a pleasure supporting your mother, Merry Christmas and a Happy New Year.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Valerie B (Daughter of Client) published on 22 December 2020
Submitted via Website •
Report
Reply from Chloe Morley, Care Manager at Home Instead (Swindon & Vale of White Horse)
Thank you very much for your review, Valerie, we hope you all have a lovely Christmas and New Year.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
The Review Score of 9.9 (9.882) out of 10 for Home Instead (Swindon & Vale of White Horse) is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 13 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.882 for Home Instead (Swindon & Vale of White Horse) is calculated as follows: ( (67 Excellents x 5) + (9 Goods x 4) ) ÷ 76 Ratings = 4.882
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Home Instead (Swindon & Vale of White Horse) is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 25 May 2019
Caring
Effective
Responsive
Safe
Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest ReportLoading
Loading events
Recipient:
Home Instead
Date: Friday 30 May 2025 More details
Recipient:
Home Instead
Date: Friday 31 May 2024 More details
Recipient:
Home Instead
Date: Wednesday 31 May 2023 More details
Job Title: Managing Director
Joined: 2022
Job Title: Operations Manager
Joined: 2022
Job Title: Registered Care Manager
Joined: 2016
Job Title: Head of People Experience
Joined: 2016
Job Title: Training Manager
Joined: 2022
Job Title: Community Engagement Officer
Joined: 2022
Job Title: Recruitment Coordinator
Joined: 2020
Job Title: Care Services Supervisor
Joined: 2021
Job Title: Care Services Supervisor
Joined: 2024
Job Title: Care Coordinator
Joined: 2023
Job Title: Operations Support
Joined: 2022
Job Title: Operations Assistant
Joined: 2023
Job Title: Operations Support
Joined: 2024
Job Title: Interim Trainer
Joined: 2024
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Swindon & Vale of White Horse) to verify any information. View our terms and conditions. Home Instead (Swindon & Vale of White Horse) has an Enhanced Service - more info.