Submit a Review for Home Instead (Swindon & Vale of White Horse)
Unit 29C, Shrivenham Hundred Business Park, Majors Road, Swindon, SN6 8TZ
View Full Details of Home Instead (Swindon & Vale of White Horse)Latest Reviews for Home Instead (Swindon & Vale of White Horse)
04 August 2025
We have used Home Instead for almost 2 yrs and have found them to be a very professional company with the highest standards of care, support & companionship to not only our elderly parents but as "friends" to us daughters. Since losing our dad in March 2025, our care-pro's have been so caring & supportive to us all - we cannot thank them enough. Before we lost dad whilst he was in hospital as a family we faced some difficult decisions about how dads care cld best be provided once out of hospital. Again Home Insteads Office staff consulted with us & guided us thro processes we were unfamiliar with. Overall we have had a very positive experience & would recommend and use them again Thank-you all.
22 May 2025
My wife recived excellent service from the company and individual carers. We felt they were friends ratherthan carers. I would have no difficulty in recommending the company & the individual carers to anyone looking for care at home.
21 May 2025
Overall I( have been very pleased with the service provided and for the care and attention given by the Carers allocated for my needs. On the whole Carers turn up on time and do the tasks that need to be done usually automatically. Generally speaking if I have a query I know to whom I should address my enquiry and to get it resolved. All the Carers that I have and it is usually one of three from the team are very pleasant and helpful and if they are not available then a substitute is sent and I am notified of this.
16 May 2025
Home instead visited my 94 year old father on a weekly basis for about a year before he moved into residential care. Despite having fantastic neighbours, it was really useful to have someone independent keeping me updated on his well-being and advise when household supplies were getting low, particularly as I live a few hours away. The App they use to record visits and pass on information was easy to use and I was updated within a few hours of each visit. Dad came to look forward to the visits as an important milestone in his week and prompt for other things that were due to happen in a particular week. The care staff were always very professional and courteous and I cannot remember a single missed visit over the whole year. The office contacts were always readily available and very helpful. I was particularly grateful when on a routine visit a carer noticed he was unwell and contacted his GP for advice which prompted a call for an ambulance. Thoroughly recommend the Home Instead team.
15 May 2025
Very pleased with my carer. She is very helpful and listens. I feel safe when I am with her when we are outside. Contact with the office is usually okay but sometimes communication has fallen below par.
15 May 2025
Mum was adamantly refusing carers prior to us contacting Home Instead a year ago. We tried an alternate company and they were dismissed very quickly. The office based staff and the care staff at Home Instead took time to understand mum's needs and anxieties, (and my needs as primary carer) and worked with me to ensure we could manage mum's anxieties in a positive way. Mum now sees the Home Instead care staff as friends. They have increasingly taken on more duties, including personal care and mum thoroughly enjoys her time with them. The office staff are always professional & efficient and very understanding. I would highly recommend this service.
15 May 2025
The whole process of arranging carers for my mother-in-law was very satisfactory. The care services supervisor was very professional and extremely thorough to ensure the carers allocated to my mother-in-law would meet her needs. The carers are very professional, friendly and pleasant, and provide excellent care. My mother-in-law is so happy with them and the way they look after her and there is a definite improvement in her health and wellbeing since they have been caring for her.
17 March 2025
Home Instead has provided outstanding care for my mum. From the initial hourly visits, my mum then needed to have live-in carers. My mum has been looked after with so much care and support. Every member of the team truly cares. If you are looking for carers I can't fault Home Instead Swindon & Vale of White Horse.
19 December 2024
It can be very satisfying when something you do turns out right. That is what happened when we first contacted Home Instead. From the very start, we were impressed by the staff and when the care service provider visited us we knew that we were making the right choice. My husband who is my carer needs to have a break so every Tuesday a care pro visits to provide companionship when he is out. The two carers who come are excellent company and are very helpful. We consider Home Instead to be top of the class. It is also nice to know we got it right.
19 September 2024
We can't fault the support we had from the whole Home Instead team, the individual carers provided lots of friendship, companionship and care for my Mum over nearly 2 years. The girls provided care daily 3 times a day, helping her with her personal care, providing her meals, management of her medications and most importantly being her friendship which Mum enjoyed. Our mum who has dementia loved to stay in her own home which the team from Home Instead helped as long as it was possible until her health deteriorated and after a hospital stay we had to move her into a care home. Whatever the future holds we will always remember the support and care the team provided to our Mum. Thanks.
01 July 2024
I would like to say a big thank you to the team that arranged the tea dance at a the memorial hall on Saturday 15th June. I brought my mother along to the event and she thoroughly enjoyed the afternoon especially the songs that she loved singing to, and of course the tea and cake! Thank you, it was a really enjoyable afternoon, the staff and volunteers worked really hard and created a lovely friendly and fun afternoon.
13 December 2023
All the care pros are kind, friendly, thorough and very patient with my parents. Communication with the office is quick and easy. All the staff go the extra mile to help us. It has been a big relief to find such great help, as we live a couple of hours away, a huge weight off my mind.
07 September 2023
Home Instead have been providing care, companionship, and support to my mum for the past 8 months. I really don’t know where I’d be without them. I was suffering carer burnout and now once a month I have a whole weekend to myself in the knowledge Mum is being well looked after and having company. This is in addition to them providing care on a daily basis. Mum always has the same regular darers. They have been a lifeline to us both and are absolutely amazing! I have nothing but praise for them all and would totally recommend them. An hour is an hour and in that time they follow a care plan, designed so Mum's needs and wishes are met. Thank you to all of Mum's Care Pros and the team that organise a fabulous bespoke service.
06 April 2021
I have recent experience of Home Instead (Swindon & Vale of White Horse) caring for my wife between January and March. Every member of the team showed excellent care and compassion, not just to my wife but to the whole family. Highly recommended.
17 February 2021
Home Instead have been supporting my Husband for almost four years and in doing so assist me to do the same. This month it has been necessary to arrange for further hours of care for my Husband due to my falling energy levels. The Home Instead team have sorted this out with care and thoughtfulness and the new schedule started this week. It is very reassuring to have that support there. We thank all of them the part they each play.
15 February 2021
A very reliable and friendly service which goes above and beyond to personalise support. Our regular caregivers are instinctive, react swiftly and appropriately, communicate well and always report on anything they see as unusual.
15 February 2021
We have always experienced the best level of care for Mum from Home Instead. Her small group of carers are extremely professional and competent, they treat her with dignity and respect. Having had a very stressful past year with Coronavirus and lockdowns, we have nothing but praise for the way Home Instead and their wonderful carers have continued to look after mum so diligently and compassionately. They have never let us down.
22 December 2020
Mum has been receiving excellent support from Home Instead caregivers for about 18 months: companionship, help in the house and taking to medical appointments. The caregivers have been well chosen by Home Instead to suit Mum's circumstances. Throughout the COVID pandemic, there has been regular information from the office, outlining the thorough precautions in place. I am confident that Mum is safe and happy, which has been especially important this year as I live at a distance and visiting has been limited.
22 December 2020
Home Instead has cared for my mother for many years. Her needs increased this year, and within their professional, and understanding way, the extra support was quickly adhered to. Carers have built up a strong rapport with my mother, are punctual, and caring towards individual needs. When contacting Home Instead's office by phone, again they are very accommodating, and helpful, and reply swiftly.
22 December 2020
A little confusing at the beginning, but since then the care provided has been very good. I am particularly pleased with the carers that Home Instead allocated for the care of my father, and they have become very important to him.
Latest Reviews for Home Instead (Swindon & Vale of White Horse)
04 August 2025
We have used Home Instead for almost 2 yrs and have found them to be a very professional company with the highest standards of care, support & companionship to not only our elderly parents but as "friends" to us daughters. Since losing our dad in March 2025, our care-pro's have been so caring & supportive to us all - we cannot thank them enough. Before we lost dad whilst he was in hospital as a family we faced some difficult decisions about how dads care cld best be provided once out of hospital. Again Home Insteads Office staff consulted with us & guided us thro processes we were unfamiliar with. Overall we have had a very positive experience & would recommend and use them again Thank-you all.
22 May 2025
My wife recived excellent service from the company and individual carers. We felt they were friends ratherthan carers. I would have no difficulty in recommending the company & the individual carers to anyone looking for care at home.
21 May 2025
Overall I( have been very pleased with the service provided and for the care and attention given by the Carers allocated for my needs. On the whole Carers turn up on time and do the tasks that need to be done usually automatically. Generally speaking if I have a query I know to whom I should address my enquiry and to get it resolved. All the Carers that I have and it is usually one of three from the team are very pleasant and helpful and if they are not available then a substitute is sent and I am notified of this.
16 May 2025
Home instead visited my 94 year old father on a weekly basis for about a year before he moved into residential care. Despite having fantastic neighbours, it was really useful to have someone independent keeping me updated on his well-being and advise when household supplies were getting low, particularly as I live a few hours away. The App they use to record visits and pass on information was easy to use and I was updated within a few hours of each visit. Dad came to look forward to the visits as an important milestone in his week and prompt for other things that were due to happen in a particular week. The care staff were always very professional and courteous and I cannot remember a single missed visit over the whole year. The office contacts were always readily available and very helpful. I was particularly grateful when on a routine visit a carer noticed he was unwell and contacted his GP for advice which prompted a call for an ambulance. Thoroughly recommend the Home Instead team.
15 May 2025
Very pleased with my carer. She is very helpful and listens. I feel safe when I am with her when we are outside. Contact with the office is usually okay but sometimes communication has fallen below par.
15 May 2025
Mum was adamantly refusing carers prior to us contacting Home Instead a year ago. We tried an alternate company and they were dismissed very quickly. The office based staff and the care staff at Home Instead took time to understand mum's needs and anxieties, (and my needs as primary carer) and worked with me to ensure we could manage mum's anxieties in a positive way. Mum now sees the Home Instead care staff as friends. They have increasingly taken on more duties, including personal care and mum thoroughly enjoys her time with them. The office staff are always professional & efficient and very understanding. I would highly recommend this service.
15 May 2025
The whole process of arranging carers for my mother-in-law was very satisfactory. The care services supervisor was very professional and extremely thorough to ensure the carers allocated to my mother-in-law would meet her needs. The carers are very professional, friendly and pleasant, and provide excellent care. My mother-in-law is so happy with them and the way they look after her and there is a definite improvement in her health and wellbeing since they have been caring for her.
17 March 2025
Home Instead has provided outstanding care for my mum. From the initial hourly visits, my mum then needed to have live-in carers. My mum has been looked after with so much care and support. Every member of the team truly cares. If you are looking for carers I can't fault Home Instead Swindon & Vale of White Horse.
19 December 2024
It can be very satisfying when something you do turns out right. That is what happened when we first contacted Home Instead. From the very start, we were impressed by the staff and when the care service provider visited us we knew that we were making the right choice. My husband who is my carer needs to have a break so every Tuesday a care pro visits to provide companionship when he is out. The two carers who come are excellent company and are very helpful. We consider Home Instead to be top of the class. It is also nice to know we got it right.
19 September 2024
We can't fault the support we had from the whole Home Instead team, the individual carers provided lots of friendship, companionship and care for my Mum over nearly 2 years. The girls provided care daily 3 times a day, helping her with her personal care, providing her meals, management of her medications and most importantly being her friendship which Mum enjoyed. Our mum who has dementia loved to stay in her own home which the team from Home Instead helped as long as it was possible until her health deteriorated and after a hospital stay we had to move her into a care home. Whatever the future holds we will always remember the support and care the team provided to our Mum. Thanks.
01 July 2024
I would like to say a big thank you to the team that arranged the tea dance at a the memorial hall on Saturday 15th June. I brought my mother along to the event and she thoroughly enjoyed the afternoon especially the songs that she loved singing to, and of course the tea and cake! Thank you, it was a really enjoyable afternoon, the staff and volunteers worked really hard and created a lovely friendly and fun afternoon.
13 December 2023
All the care pros are kind, friendly, thorough and very patient with my parents. Communication with the office is quick and easy. All the staff go the extra mile to help us. It has been a big relief to find such great help, as we live a couple of hours away, a huge weight off my mind.
07 September 2023
Home Instead have been providing care, companionship, and support to my mum for the past 8 months. I really don’t know where I’d be without them. I was suffering carer burnout and now once a month I have a whole weekend to myself in the knowledge Mum is being well looked after and having company. This is in addition to them providing care on a daily basis. Mum always has the same regular darers. They have been a lifeline to us both and are absolutely amazing! I have nothing but praise for them all and would totally recommend them. An hour is an hour and in that time they follow a care plan, designed so Mum's needs and wishes are met. Thank you to all of Mum's Care Pros and the team that organise a fabulous bespoke service.
06 April 2021
I have recent experience of Home Instead (Swindon & Vale of White Horse) caring for my wife between January and March. Every member of the team showed excellent care and compassion, not just to my wife but to the whole family. Highly recommended.
17 February 2021
Home Instead have been supporting my Husband for almost four years and in doing so assist me to do the same. This month it has been necessary to arrange for further hours of care for my Husband due to my falling energy levels. The Home Instead team have sorted this out with care and thoughtfulness and the new schedule started this week. It is very reassuring to have that support there. We thank all of them the part they each play.
15 February 2021
A very reliable and friendly service which goes above and beyond to personalise support. Our regular caregivers are instinctive, react swiftly and appropriately, communicate well and always report on anything they see as unusual.
15 February 2021
We have always experienced the best level of care for Mum from Home Instead. Her small group of carers are extremely professional and competent, they treat her with dignity and respect. Having had a very stressful past year with Coronavirus and lockdowns, we have nothing but praise for the way Home Instead and their wonderful carers have continued to look after mum so diligently and compassionately. They have never let us down.
22 December 2020
Mum has been receiving excellent support from Home Instead caregivers for about 18 months: companionship, help in the house and taking to medical appointments. The caregivers have been well chosen by Home Instead to suit Mum's circumstances. Throughout the COVID pandemic, there has been regular information from the office, outlining the thorough precautions in place. I am confident that Mum is safe and happy, which has been especially important this year as I live at a distance and visiting has been limited.
22 December 2020
Home Instead has cared for my mother for many years. Her needs increased this year, and within their professional, and understanding way, the extra support was quickly adhered to. Carers have built up a strong rapport with my mother, are punctual, and caring towards individual needs. When contacting Home Instead's office by phone, again they are very accommodating, and helpful, and reply swiftly.
22 December 2020
A little confusing at the beginning, but since then the care provided has been very good. I am particularly pleased with the carers that Home Instead allocated for the care of my father, and they have become very important to him.