Home Instead (Swindon & Vale of White Horse)

I have recent experience of Home Instead (Swindon & Vale of White Horse) caring for my wife between January and March. Every member of the team showed excellent care and compassion, not just to my wife but to the whole family. Highly recommended.

Home Instead have been supporting my Husband for almost four years and in doing so assist me to do the same. This month it has been necessary to arrange for further hours of care for my Husband due to my falling energy levels. The Home Instead team have sorted this out with care and thoughtfulness and the new schedule started this week. It is very reassuring to have that support there. We thank all of them the part they each play.

Having had a very stressful past year with Coronavirus and lockdowns, we have nothing but praise for the way Home Instead and their wonderful carers have continued to look after mum so diligently and compassionately. They have never let us down.

A very reliable and friendly service which goes above and beyond to personalise support. Our regular caregivers are instinctive, react swiftly and appropriately, communicate well and always report on anything they see as unusual.

Mum has been receiving excellent support from Home Instead caregivers for about 18 months: companionship, help in the house and taking to medical appointments. The caregivers have been well chosen by Home Instead to suit Mum's circumstances. Throughout the COVID pandemic, there has been regular information from the office, outlining the thorough precautions in place. I am confident that Mum is safe and happy, which has been especially important this year as I live at a distance and visiting has been limited.

When contacting Home Instead's office by phone, again they are very accommodating, and helpful, and reply swiftly.

A little confusing at the beginning, but since then the care provided has been very good. I am particularly pleased with the carers that Home Instead allocated for the care of my father, and they have become very important to him.

We used Home Instead from June -December 2020. We needed a caregiver to give me a break from looking after my dad full time. They came in for a few hours each week so I was able to get out of the house and do some shopping. During the warm weather, our caregiver would take dad outside for a walk around the garden, sit in the sun and have an ice-cream, something my dad loved to do and make him lunch. They would look through books and photographs with him and talk to him. They also used to wash up for do some housework which was a big help too, changing sheets and cleaning the bathroom and kitchen.

Because of my wife's ill health, we have been fortunate to have had the help of Home Instead Senior Care (Swindon & Vale of White Horse). The office staff have always done their very best to meet our needs, and this has been matched by the reliability and professionalism of the front line carers who visit us. Central to the service they provide is "care', and it is reflected in their empathy and their understanding of our care needs. I have no hesitation in recommending them.

Home Instead carers have helped to keep my parents safe and happy in their own home.

They always told me if there were any changes and we agreed together the best approach i.e. cancel the time or to move the support to another carer.

My mother-in-law has dementia and since my father-in-law died last year we have employed a Home Instead companion. The carer is compassionate and understanding of my mother-in-law's needs. I have been able to return to work as I know she is in safe hands.

I would have no hesitation In recommending Homeinstead and my partner has already done so at the local carers cuppa.

Care giver was flexible to accommodate new situation of client at short notice, excellent organisation.

I would recommend Home Instead highly to anyone...

I have found Home Instead professional throughout the 18 months that my father has used them. The office staff are helpful, contacting me at any appropriate moments and making correct judgement calls each time. I have found the office staff friendly, reliable and helpful. The carers are happy to contact me when needed and go out of their way to do little things to make caring for my father as easy as possible. I would recommend them to any needing home care.

Mum's caregivers show great kindness to her and are really alert to her needs and ways of meeting them. They are helping to keep mum happy, safe, active, and mobile and Mum just keeps saying ' they are all very kind'.

We loved the service from Home Instead. We heard about it at the right time for mum and the companionship she got for a few months was lovely for her and a great support for the family.

I cannot rate Home Instead highly enough.

The caregivers are very good and we are very happy with the care they provide. They contact us immediately if any issues or problems occur. On a couple of occasions our requests sent by email, have been dealt with however we would have appreciated an email reply to confirm the request has been actioned but not to find out through the caregiver.