Home Instead Senior Care (Richmond)

Suite 11, Crest House, 102-104 Church Road, Teddington TW11 8PY

The Home Instead Senior Care (Richmond) office is owned by Mike and Clare Jefferies who struggled for five years to find the right sort of care for both Clare's parents who were terminally ill.

Dealing with this first hand, gave them a clear understanding of the need for quality and compassionate care, which is flexible and built around the needs and aspirations of the client.

Many clients choose Home Instead Senior Care because of the companionship-based care provided, and where much effort is given towards matching the right caregiver with each client and ensuring consistent service of each caregiver with each client.

Through this attention to detail, caregivers often establish strong bonds with clients and clients' families and become valued companions.

Their care and support ranges from companionship to home help services, and personal care through to specialised dementia care. They are recognised for the quality of Alzheimer's and dementia care and have a City and Guilds accredited training programme that provides staff with the tools to provide the best care possible.

Home Instead Senior Care are as much about their training as they are about the compassionate people they employ. Their focus is on passionate and warm hearted caregivers, who recognise that it’s the little things that make the difference.

Group : Home Instead Senior Care

Person in charge: Mike Jefferies (Director)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 50

Fees Guide: £23.50 to £24.50

Services Offered: 24 Hour Care • Adult Care (18+) • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home

Care Offered: Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Laundry Service • Medication Assistance • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service • Transportation Service

Visiting: Operating from two offices, one in Teddington that is used for recruitment and the other in New Malden where training is undertaken and where the client management team are based. Clients and client families are invited to visit the New Malden office at; Home Instead Senior Care, 1st floor, Apsley House, Apsley Road, New Malden, Surrey KT3 3NJ

Parking: Parking is available in reserved spaces.

Latest Care Quality Commission* Report on Home Instead Senior Care (Richmond): click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.3 (maximum of 10) for Home Instead Senior Care (Richmond) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 7 Reviews over all time. This Average Rating is also the rating value for Home Instead Senior Care (Richmond) in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 4 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.786 for Home Instead Senior Care (Richmond) is calculated as follows: ( (33 Excellents x 5) + (9 Goods x 4) ) ÷ 42 Ratings = 4.786

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 4.5 Points relating to the number of positive Reviews for Home Instead Senior Care (Richmond) is based on 4 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.5 + 0.5 + 0.5 = 4.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.3 Home Instead Senior Care (Richmond) has a Review Score of 9.3 (9.286) from 7 Reviews

Average Ratings

  • Excellent
    6
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Home Instead Senior Care (Richmond)?

  • Extremely LIKELY
    7
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Home Instead Senior Care (Richmond)

  • Client / Service User
    3
  • Son of Client/Service User
    3
  • Daughter of Client/Service User
    1

Home Instead has supported me since 2014 when I broke my hip, initially for an hour every day, now reduced to twice a week. Additional help accompanying me to the hospital or driving me there for treatments has readily been provided on the given day.
I support 2 main principles that they maintain. Minimum service being one hour and staff being mainly middle aged. This provides a more experienced and sympathetic service in a relaxed atmosphere. In my opinion, the total charge should be limited to twice whatever the caring staff are paid.

How likely would you be to recommend Home Instead Senior Care (Richmond)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4.5 out of 5

Home Instead look after all the "staffing" needed to allow you to keep your loved one in their home. Home Instead caregivers provide personal and home care duties, prompting medicine, assistance with dressing, food preparation, company and friendship. Their team of caregivers are friendly attentive and professional taking a holistic approach to each client and their individual needs.

How likely would you be to recommend Home Instead Senior Care (Richmond)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

Carers are punctual, reliable, kind, caring, helpful, knowledgeable re client's condition - friendly and cheerful.

How likely would you be to recommend Home Instead Senior Care (Richmond)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

One of the caregivers from Home Instead has been coming once a week for the past year as companionship for my husband while I go out to meet friends, attend hospital appointments etc.
My husband, who has dementia and can be tricky immediately formed a good relationship with the carer - selected by Home Instead to what they thought would be a good match and it was a life changer for me.

How likely would you be to recommend Home Instead Senior Care (Richmond)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

The agency provided companionship, domestic help and help with bathing to my mother over 17 months until January 2017. The agency was very helpful in providing carers initially first at weekends for a few hours per day, but then extending this to twice daily, visits of an hour each time. The carers are kind, efficient and very helpful and caring towards my 95-year-old mother. They showed much consideration towards her wellbeing and were good communicators with us when there was something that we needed to be alerted to. Healthwise, we would certainly recommend them.

How likely would you be to recommend Home Instead Senior Care (Richmond)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4.8 out of 5

The team at Home Instead demonstrate professionalism and compassion in caring for my parents. Communication was excellent. I recommend Home Instead unreservedly.

How likely would you be to recommend Home Instead Senior Care (Richmond)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4.2 out of 5

I have found Home Instead Senior Care very professional, easy to contact and very reliable, the carers they have supplied have all been great.

How likely would you be to recommend Home Instead Senior Care (Richmond)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

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Awards / Recognitions

April 2018

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