Home Instead (Richmond)

Spaces, 13 The Causeway, Teddington TW11 0JR
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9.6 58 Reviews
  • Home Instead (Richmond), Teddington
Home Instead Richmond is the first and only elderly care company serving the Richmond borough recognised as outstanding by the CQC (Care Quality Commission) (November 2023).

Many clients choose Home Instead because of the companionship-based care provided. Home Instead try hard to match Care Professionals with clients and ensure consistent service of Care Professionals with the clients.

Through this attention to detail Care Professionals often establish strong bonds with clients and clients' families and become valued companions.

Home Instead support and care for all clients in all sorts of ways ranging from companionship to home help, personal care and specialised dementia care.

Home Instead is recognised for the quality of Alzheimer's and dementia care provided and have a City and Guilds accredited training programme that provides staff with the tools to provide the best care possible.

Home Instead are as much about their training as well as the compassionate people employed. The focus is on passionate and warm-hearted Care Professionals who recognise that it’s the little things that make the difference.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Palliative / End of Life Care
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £32 – £38

These prices are only a guideline, please contact Home Instead (Richmond) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Mike Jefferies (Director)

Home Instead (Richmond) Reviews (58)

9.6

Home Instead (Richmond) has a Review Score of 9.6 (9.629) out of 10, based on 7 reviews in the last 2 years.
Over all time Home Instead (Richmond) has 58 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Home Instead (Richmond)
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Total of 58, showing 1-20
Review from Fiona C (Daughter of Client) published on 29 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
As a family we were sad & a little concerned when our original care supervisor had to leave but we didn't miss a beat as another lady took over in that role. This lady is extremely responsive and diligent in her efforts for our father's care. She is kind, understanding, positive and very easy to talk
to. On her recent visit to "check in" with our Dad he told me they had a lovely chat and knew she was genuinely interested in his care and how he was coping. Thank you.
Reply from Mariecar Lightwood-Clark, Operations Manager at Home Instead (Richmond)

Thank you so much for your kind words of our staff member. We are so pleased you and your father's experience has been so positive. Thank you.

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Review from June V (Niece of Client) published on 21 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead Richmond have been caring for my aunt for a number of years and I am very happy with them. They are proactive and helpful as well as attentive, my aunt has carers morning and evening and it's not just personal care - they also provide companionship and do her food shopping. I don't leave
nearby and it's very reassuring to know they are there. They are also easy to contact and very accommodating when I need to arrange things like doctors appointments (which the carers have also accompanied my aunt to). The app is also useful to see what's been going on and the updates are appreciated. I would definitely recommend them.
Reply from Mariecar Lightwood-Clark, Operations Manager at Home Instead (Richmond)

Thank you so much for your kind feedback which we value immensely. It is a privilege we have been able to be part of your aunts journey for so long. We are proud to be caring for her.

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Review from Paul C (Stepson of Client) published on 18 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead (Richmond) provided exceptionally diligent 24-hour live-in care for my 95-year-old stepmother, at a most difficult time. What I appreciated most was:
- Provision of round-the clock physical and psychological support
- Carer's understanding of how best to manage my stepmother's confused
state of mind as well as physical liabilities
- Tangible enthusiasm and passion to ensure that my stepmother was comfortable and minimally stressed
- Outstanding communication skills with family members and friends
Most importantly, my stepmother was very happy with the experience!
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Review from S A (Daughter of Client) published on 4 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I had to organise some support for my mum quickly and HomeInstead were helpful and flexible. Their first visit put my mind at rest, as they did an excellent job of communicating with my mum without being patronising. My mum didn't feel that she needed any help and the staff dealt with this professionally
and sensitively, working hard to build a relationship with her.
Reply from Mariecar Lightwood-Clark, Operations Manager at Home Instead (Richmond)

Thank you for your kind words. We are extremely happy your experience with care and your step-mothers was so positive.

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Review from Gill W (Mother of Client) published on 22 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead provide a wonderful young man to to encourage my son back out-and-about after many years of a solitary life. From the first introduction, which was handled delicately and sensitively, the carer has been amazing. He has worked out where my son's interests are - and from that, possible
new interests - and they have weekly outings and adventures. The carer will push him gently when appropriate, is always encouraging and enthusiastic, but also respects my son's boundaries, and understands the need to just chill and chat at times. We've watched my son's confidence grow as he goes to places and does things he wouldn't have dreamt of doing before.


But most importantly, he's having fun.


Thank you Home Instead for making this brilliant connection.

Reply from Mariecar Lightwood-Clark, Operations Manager at Home Instead (Richmond)

This makes us so happy to know this small connection has made such a difference for your son and for yourselves. Thank you so much for giving us a chance and taking this journey with him.

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Review from Steve H (Son of Client) published on 14 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father so looks forward to his visits from Home Instead and we the family are so grateful for someone who takes a real interest in him.
Home Instead are so well organised and communicate every week to ensure that someone will always be available to attend on the days we need support.
Thanks very
much, Home Instead.
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Review from Sally S (Daughter of Client) published on 13 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Lovely kind service. Good communication and always treat the client with respect and good humour. This is not an easy job but the team of carers and manager go above and beyond what is expected of them.
My mum can be awkward but they always find a way.
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Review from Miranda W (Daughter of Client) published on 25 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister and I are very relieved to have found Home Instead after trying some other agencies with less than successful results. We obviously needed a service that would provide thoroughly professional and reliable care, but our priority was to find one that also placed as much emphasis as we did on
the compatibility of the carers with our mother. Home Instead has provided us with delightful, kind and empathetic carers, who have established a warm and responsive relationship with her and will help us keep her at home as long as possible. We have every confidence in the service and highly recommend it.
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Review from Marc W (Son of Client) published on 3 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead (Richmond) has proven invaluable to keep my mother at home. The care staff are caring friendly and responsible and flexible. Similarly with scheduling, management is very flexible allowing changes with the week as necessary and as needs vary. Management also does a great job in notifying
possible problems - especially useful as I live abroad. I am very happy and highly recommend.
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Review from Matt T (Son of Client) published on 26 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead was recommended to our family by someone who had used their services. They have met, indeed surpassed my expectations: their whole approach has been professional yet caring and sensitive. The introduction and induction into the whole process of assessing and providing care have been superb,
and the level of care given has been excellent. Regular and genuine reviews ensure that care needs are tailored and the level of care appropriate. A brilliant service.
Reply from Elaine Ottaway, Field Care Supervisor at Home Instead (Richmond)

Your generous feedback is greatly appreciated, and we look forward to continuing to support your mum. Kind regards.

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Review from S Y (Daughter of Client) published on 26 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been using Home Instead for five months and couldn't be happier with the service we have received. Carers are punctual, respectful and professional providing great assistance as well as good company. I would not hesitate to recommend Home Instead based on our experience.
Reply from Elaine Ottaway, Field Care Supervisor at Home Instead (Richmond)

Thank you for your kind words. We truly value your feedback.

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Review from K H (Friend of Client) published on 26 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead (Richmond) are a wonderful company, with very friendly and caring staff.
My friend's care needs were always met. The carers were always attentive and intuitive to her changing needs.
I would highly recommend them.
Reply from Elaine Ottaway, Field Care Supervisor at Home Instead (Richmond)

Dear KH,
It was a pleasure to provide care to your friend. We wish her the very best. Thank you for your kind words. Kind regards, Elaine

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Review from Robert J (Cousin of Client) published on 31 March 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
Came to Home Instead on the advice of a social prescriber who works for local medical practice, and had also had direct recommendation from a user. After approximately 18 months of provision, fortunately at a relatively low level (5 hours a week of companionship). I can report that service has been
reliable, consistent, sensitive, and relatively well received, though the receiver does not readily acknowledge the need. For the close relatives, who are by no means geographically close, there is a definite sense that regular human contact is ensured.
Four stars rather than five throughout, as, as a first time user, I have little basis for comparison.
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Review from Andrew M (Nephew of Client) published on 7 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead (Richmond)'s care of my aunt has been absolutely fantastic on all fronts - both from the carers and from management. They have looked after my aunt's needs as if she were one of their own family. The carers did their utmost to take care of my aunt's many interests to make sure that not
only was she very well looked-after physically but also intellectually. Since she has no immediate family in the UK it is tremendously reassuring to know that she is so well cared for and happy. Such reassurance is indeed priceless.
Reply from Mike Jefferies, Director at Home Instead (Richmond)

Thank you so much for your kind words. Kind regards.

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Review from F G (Daughter of Client) published on 2 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The full-time live-in care that Home Instead have provided over the past 13 months for my mother who suffers from dementia has been incredible. I have felt fully supported throughout the process and everyone who was involved in my mother's care has been incredibly kind, efficient and empathetic. Although
she had one main carer during this period who was wonderful, everyone who helped out whether in a managerial position or while the main carer was on holiday were fantastic. My mother was beautifully looked after and I was always consulted and kept fully informed of any concerns about her health or changes to her care. I cannot recommend Home Instead highly enough.
Reply from Tom Bollingmore, Live In Care Manager at Home Instead (Richmond)

Thank you so much for your lovely words. Everyone who worked with her thought she was fabulous and it has been our pleasure to look after your mother. We wish her all the very best for the future. Kind regards.

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Review from Adrian L (Son of Client) published on 22 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very good service. The carer is extremely patient and looks after my dad well and is always trying to solve any problems and in contact with me if I can help and about any medical treatment etc. She cooks very well for him so he is far better nourished than previously and gets regular exercise. Certainly,
it would be impossible for him to live on his own without this help.
The office is also very communicative and proactive in dealing with the various facets of the NHS etc.
All in all, very nice, efficient and caring people, thoroughly recommended.
Reply from Claudia Wahnich, Field Care Supervisor at Home Instead (Richmond)

Thank you so much for your kind words. I think it fair to say that we are all very fond of your dad and very much enjoy working with him. Best wishes

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Review from L R (Daughter of Client) published on 19 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have used several care providers to support my parents and Home Instead (Richmond) is by far the best. The caregivers are excellent and the whole team is helpful, professional and most of all always remember that they are dealing with people and that we all have ups and downs. They maintained excellent
support during the Covid lockdowns which was so important when family visits were more difficult. Home Instead support my parents but they also help the wider family as we trust them to do a great job and to let us know if there are any issues we need to be aware of. The Home Instead team including their excellent office staff have also helped us through a number of difficult times and go the extra mile when you need them to whether it is for a sudden illness, hospital stay or need to change the care plan. They really do mean it when they say they put their clients first. I highly recommend them.
Reply from Mike Jefferies, Director at Home Instead (Richmond)

Thank you so much for your kind words. All I can say is that it is our pleasure to support your parents and the wider family. Wishing you all a Merry Christmas and peaceful new year. Kind regards, Mike

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Review from Mark H (Son of Client) published on 16 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The service provided to my dad over the last four years has been very friendly, meeting his continued requirements and professional in all ways.
He has developed real friendships with a number of the carers and always looks forward to seeing them.
Reply from Mariecar Lightwood-Clark, Operations Manager at Home Instead (Richmond)

Thank you for your kind words. Four years of caring for your father has been a privilege and wonderful experience.

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Review from Rebecca H (Daughter of Client) published on 16 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead has been providing exemplary weekly home care, help and companionship over the last four years for my elderly mother, who suffers from dementia and depression. I can't praise them highly enough. The service enables Mum to retain her dignity and independence while helping her to feel supported.
It's wonderful for me and the family to know she is being looked after when we can't be there. The care visitors and administrative staff are fantastic, very responsive and helpful. I dont know what we would have done without them.
Reply from Mariecar Lightwood-Clark, Operations Manager at Home Instead (Richmond)

Thank you for your kind words. We are so happy that you, your family and your mother are happy with our services and the years we have had together.

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Review from R Z (Client) published on 16 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My carers have always been gracious and thoughtful. All work done nicely, most friendly.
Good company, very friendly. Company policy always followed.
Staff in the office always flexible and helpful. All like good friends.
Reply from Mariecar Lightwood-Clark, Operations Manager at Home Instead (Richmond)

Thank you so much for your kind words, this is wonderful. We look forward to the future and wish you a lovely Christmas.

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Current Review Score: 9.6 (9.629)

Overview of Review Score

The Review Score of 9.6 (9.629) out of 10 for Home Instead (Richmond) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 7 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.929 for Home Instead (Richmond) is calculated as follows: ( (40 Excellents x 5) + (1 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 42 Ratings = 4.929
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Richmond) is based on 7 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 = 4.7
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 Nov 2018

Overall Outstanding

  • Caring Good
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (14)

Meet the Team (1)

Mariecar

Mariecar Lightwood- Clark

Job Title: Operations Manager

Mariecar is our operations Manager, she has been with us for over eleven years and has progressed through practically every role available. Her wealth of knowledge and experience makes her an invaluable member of our team.

Frequently Asked Questions about Home Instead (Richmond)

What Type of Services does Home Instead (Richmond) offer?

Home Instead (Richmond) offers Home Care.

How many Carers does Home Instead (Richmond) employ?

Home Instead (Richmond) employs 102 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Richmond) to verify any information. View our terms and conditions. Home Instead (Richmond) has an Enhanced Service - more info.