Home Instead (Richmond)

Spaces, 13 The Causeway, Teddington TW11 0JR
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9.7 59 Reviews
  • Home Instead (Richmond), Teddington
Home Instead Richmond is the first and only elderly care company serving the Richmond borough recognised as outstanding by the CQC (Care Quality Commission) (November 2023).

Many clients choose Home Instead because of the companionship-based care provided. Home Instead try hard to match Care Professionals with clients and ensure consistent service of Care Professionals with the clients.

Through this attention to detail Care Professionals often establish strong bonds with clients and clients' families and become valued companions.

Home Instead support and care for all clients in all sorts of ways ranging from companionship to home help, personal care and specialised dementia care.

Home Instead is recognised for the quality of Alzheimer's and dementia care provided and have a City and Guilds accredited training programme that provides staff with the tools to provide the best care possible.

Home Instead are as much about their training as well as the compassionate people employed. The focus is on passionate and warm-hearted Care Professionals who recognise that it’s the little things that make the difference.
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Care Provided by Home Instead (Richmond)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Palliative / End of Life Care
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £32 – £38

These prices are only a guideline, please contact Home Instead (Richmond) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Mike Jefferies (Director)

Home Instead (Richmond) Reviews (59)

9.7

Home Instead (Richmond) has a Review Score of 9.7 (9.717) out of 10, based on 8 reviews in the last 2 years.
Over all time Home Instead (Richmond) has 59 reviews.

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Reviewer Connection to Home Instead (Richmond)
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Total of 59, showing 41-59
Review from Heather (Daughter of Client) published on 29 April 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Couldn’t fault the caregivers that go to see my dad they are so nice, nothing is ever too much. Now gives me a little respite knowing he’s well cared for, thank you Home Instead, I know I call them if I have any issues at all, it’s amazing how much care work can be done in one hour. I honestly couldn’t
recommend them enough. Need a care company for your relatives then look at Home Instead, wished we had known about them earlier.
Reply from Mike Jefferies, Director at Home Instead (Richmond)

Thank you Heather for your kind words and pleased that we can make life a little easier for you as well as your Dad.

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Review from Roxanne (Daughter of Client) published on 27 April 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead Senior Care have listened to our needs in a caring, supportive and professional manner. They go out of their way to ensure duty of care is at a high standard. The staff are efficient, live locally which is a positive for us and the office can be contacted with any queries or questions we
may have about care. We all work as a team. Thank you to everyone for your commitment and excellent service.
Reply from Mike Jefferies, Director at Home Instead (Richmond)

Thank you for your kind words Roxanne, it is our pleasure to support your mum.

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Review from Teresa S (Daughter of Client) published on 27 April 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I use Home Instead Senior Care (Richmond) to help support my mum live as independently as possible. The companionship visits are great providing helpful interaction opportunities and the service provides great support for help in attending appointments and arranging more regular visits if I am not available.
Having the Home Instead Senior Care team available to help provides significant reassurance to my mum.
Reply from Mike Jefferies, Director at Home Instead (Richmond)

Thank you for taking the time to respond Teresa, very much appreciated and our pleasure to support your mum.

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Review from S A S (Daughter of Client) published on 27 April 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mother, aged 93, has been using the services of Home Instead for around 5 years following her breaking her hip. She enjoys the caregiver's visits and all the different skills and support they can offer. Whether they take her for a walk, do her shopping, washing her clothes or cleaning her home.
She enjoys hearing about their different lives and sharing hers. The Home Instead office is excellent in responding to any queries she or we might have as well as making sure that my Mum is happy over the many years she has used Home Instead. Therefore we could not recommend them more highly.
Reply from Mike Jefferies, Director at Home Instead (Richmond)

Thank you for taking the time to provide this reference Sally-Ann, very much appreciated and we are very pleased to be able to support your mum.

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Review from Alexandra (Daughter of Client) published on 27 April 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother and the rest of the family are delighted with the care provided by Home Instead and we couldn't recommend them more highly!
They have been amazing from the start - providing perfect and tailored care for my mother (following a stroke) allowing her to live independently and filling her children
with the reassurance that she is in very good hands.
The four ladies who look after my mother make an impressive team. They are positive, kind and caring, respond to her needs and are keen to help in any way they can.
We are also very impressed with the Home Instead management team who are communicative, thoughtful and responsive to my mother's needs. They keep in touch to check that all is well and to see if there is anything else they could do to help.
I highly recommend Home Instead.
Reply from Mike Jefferies, Director at Home Instead (Richmond)

Thank you so much for your kind words Alex, it is a pleasure to be able to help your mother.

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Review from Sue L (Friend of Client) published on 27 April 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
When looking for carers for our elderly friend Home Instead Richmond was highly recommended to us. From day one we were so impressed. The carers who attended my friend were always punctual, extremely pleasant and efficient. Our friend took to them immediately which was a relief as she was unhappy about
having carers. What also helped was that where possible the same carers attended our friend which meant she was able to get to know them. The carers were, with no exception, delightful people, and always prepared to go the extra mile. It was no problem contacting the management when necessary. Also, someone came regularly to see our friend, to reassess her and her needs. Up till now, I had been trying to look after my friend while living with and caring for my own elderly Mum. The carers lightened my load considerably, liaised with me, and it was such a huge relief to know that our friend was in good and capable hands at all times.
Reply from Mike Jefferies, Director at Home Instead (Richmond)

Thank you so much for your kind words Sue, it was a pleasure to be able to help.

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Review from Garry D (Nephew of Client) published on 27 April 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
In caring for my uncle I have always found HomeInstead at Richmond to be reliable, caring, proactive and very professional. They have been very responsive to changes required in the care programme and they provided overnight care-givers at very short notice when required. In particular, during the coronavirus
lockdown, the service has been uninterrupted and seamless. I would highly recommend the company to anyone who is looking for high-quality carers.
Reply from Mike Jefferies, Director at Home Instead (Richmond)

Thank you so much for your kind words Garry, it is a pleasure to look after your uncle.

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Review from James (Power of Attorney of Client) published on 27 April 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I acted as Attorney for a gentlemen with an extremely aggressive form of dementia. The team at Home Instead were priceless in dealing with the gentleman concerned in a professional and friendly manner.
Reply from Mike Jefferies, Director at Home Instead (Richmond)

James, many thanks for your kind words. Your accessibility and speed of response made it all the easier for us to provide a highly effective service.

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Review from Debs L-B (Daughter of Client) published on 24 April 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead has provided a very reliable and professional service for my 92-year-old dad who has been reluctant to accept outside help before. We are hoping to gradually increase his care visits as he needs and allows! We have had to alter times of care on several occasions due to hospital appointments,
but they have been very flexible with us. Lovely people.
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Review from Nicky D (Daughter of Client) published on 23 April 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been using Home Instead for nearly two years now to help look after mum. The system works very well, allowing her to stay in her own home. The carers are very reliable, and have got to know her little whims! It's a huge relief for us to know she's being looked after and whenever I've been there
and met the carers; they are all very friendly and conscientious.
The staff who organise the rotas are also very efficient, and when I have to make changes to the rota, I always know they are on top of the situation.
Reply from Mike Jefferies, Director at Home Instead (Richmond)

Many thanks for your kind words Nicky, we really appreciate you taking the time to submit this.

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Review from Hugh M (Son of Client) published on 23 April 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My 94-year-old mother who lives independently at her flat and required some additional support after breaking her hip in December 2019. I approached the local branch of Home Instead to talk through with them what kind of support services could be provided and when these would be available (bearing in
mind that Christmas was rapidly approaching). Right from the initial conversation, and then follow-up conversations, an introductory visit and then provision of the actual service, I have been extremely impressed by the friendliness and thoughtful advice given. No pressure to take on services not yet needed, but very helpful offer to develop tailored services if and when needed.


My mother has been delighted with her carer and the personal care provided.


So, genuinely impressed by the approach that this firm takes and the service offered. As soon as the coronavirus constraints have ended, I will be strongly encouraging a further family member to seek support from this firm.

Reply from Mike Jefferies, Director at Home Instead (Richmond)

Thank you so much for your kind words, Hugh. We'd be delighted to help any member of your family if we can.

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Review from Stuart H (Son of Client) published on 6 March 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Richmond Home Instead team have transformed the lives of both my Dad and I.


My Dad was initially very reluctant to have a carer and he took some persuasion just to try the service for a few days. What a difference those few days and the last few months have made. Dad's Home Instead carer visits

are now a highlight of his day and he describes his carer as "top notch!".


We have found everyone at Home Instead to be very compassionate and caring, but also highly professional and proactive in suggesting things we can do to improve my Dad's life. My only regret is not managing to convince my Dad to try Home Instead earlier.

Reply from Mike Jefferies at Home Instead (Richmond)

Thank you, Stuart, for your kind words. It is so lovely to hear this feedback, this is why we do what we do! It is a privilege and a pleasure to help your dad and I know his CAREGiver really enjoys her visits with him.

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Review from Jill W (Client) published on 9 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Home Instead has supported me since 2014 when I broke my hip, initially for an hour every day, now reduced to twice a week. Additional help accompanying me to the hospital or driving me there for treatments has readily been provided on the given day.
I support 2 main principles that they maintain.
Minimum service being one hour and staff being mainly middle aged. This provides a more experienced and sympathetic service in a relaxed atmosphere. In my opinion, the total charge should be limited to twice whatever the caring staff are paid.
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Review from K D (Daughter of Client) published on 27 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Home Instead look after all the "staffing" needed to allow you to keep your loved one in their home. Home Instead caregivers provide personal and home care duties, prompting medicine, assistance with dressing, food preparation, company and friendship. Their team of caregivers are friendly attentive
and professional taking a holistic approach to each client and their individual needs.
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Review from Patricia M (Client) published on 19 February 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Carers are punctual, reliable, kind, caring, helpful, knowledgeable re client's condition - friendly and cheerful.
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Review from Wendy T (Client) published on 15 February 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
One of the caregivers from Home Instead has been coming once a week for the past year as companionship for my husband while I go out to meet friends, attend hospital appointments etc.
My husband, who has dementia and can be tricky immediately formed a good relationship with the carer - selected by
Home Instead to what they thought would be a good match and it was a life changer for me.
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Review from Robin F (Son of Client) published on 12 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The agency provided companionship, domestic help and help with bathing to my mother over 17 months until January 2017. The agency was very helpful in providing carers initially first at weekends for a few hours per day, but then extending this to twice daily, visits of an hour each time. The carers
are kind, efficient and very helpful and caring towards my 95-year-old mother. They showed much consideration towards her wellbeing and were good communicators with us when there was something that we needed to be alerted to. Healthwise, we would certainly recommend them.
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Review from Martyn S (Son of Client) published on 19 January 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The team at Home Instead demonstrate professionalism and compassion in caring for my parents. Communication was excellent. I recommend Home Instead unreservedly.
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Review from C S (Son of Client) published on 21 October 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found Home Instead Senior Care very professional, easy to contact and very reliable, the carers they have supplied have all been great.
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Current Review Score: 9.7 (9.717)

Overview of Review Score

The Review Score of 9.7 (9.717) out of 10 for Home Instead (Richmond) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 8 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.917 for Home Instead (Richmond) is calculated as follows: ( (45 Excellents x 5) + (2 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 48 Ratings = 4.917
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Richmond) is based on 8 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 = 4.8
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 Nov 2018

Overall Outstanding

  • Caring Good
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (14)

Meet the Team (1)

Mariecar

Mariecar Lightwood- Clark

Job Title: Operations Manager

Mariecar is our operations Manager, she has been with us for over eleven years and has progressed through practically every role available. Her wealth of knowledge and experience makes her an invaluable member of our team.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Richmond) to verify any information. View our terms and conditions. Home Instead (Richmond) has an Enhanced Service - more info.