Home Instead (Richmond)

Staff in the office always flexible and helpful. All like good friends.

We used Home Instead to assist my mother about three years ago before she moved into residential care. We were so impressed with their service and ethos then that we didn't look elsewhere now that my father is in need of some extra support. My dealings with the company, carer and service has been a purely positive experience. Both management and carer have listened to our needs, taken on board Dad's little foibles and have provided a tailor made service for him. His carer has achieved something that is very hard to attain - my dad's approval! Any little requests to help Dad out are carried out without hesitation and I feel totally confident that we are working as a team to keep him happy, safe and living as independently as possible. I have no hesitation in highly recommending Home Instead - they've been a God-send to us.

My 95-year-old mother used Home Instead for two years and the service was so good and so reliable that she'd dearly love to go back to them although her current needs in the hospital suggest she will now have no other option than 24-hour care in a nursing home. With Home Instead she had four carers a day all of whom were good and many of whom were exemplary. They helped her with her mobility, her incontinence, with her emotional upsets, and they looked after the house beautifully and provided regular nutritious meals. Mum wasn't always an easy person to deal with and over time her confusion and problems increased however Home Instead were always at the end of the phone and always ready to come and help her with a smile and with friendship. We can't recommend Home Instead highly enough and if Mum is unable to return to their care they will be very sorely missed.

My mother started having care from Home Instead just as the Covid pandemic started after a previous experience with an agency which wasn't as successful. I have found the carers helpful, responsive and flexible. The care supervisors have assisted in all sorts of ways and communication is speedy and empathic.

My father has been receiving excellent care from Home Instead since January 2020. I have peace of mind knowing that a caregiver is helping him. I would highly recommend Home Instead and have indeed helped my friend to organise care for her mother and so far she is very pleased too.

Home Instead was recommended to me by a dementia care support worker following my father's diagnosis. At the moment, he has two visits a week with the focus primarily on companionship and helps with some meal preparation. I would have no hesitation in recommending Home Instead. My father has excellent care, with time being taken to understand and respond to his needs, and an excellent level of communication and responsiveness across all levels of the organisation. I feel confident that Home Instead will be able to respond and adapt the level of care provision as my father's needs change, allowing him to remain in his own home for as long as possible.

The care which Home Instead provided through their team of ladies calling for periods varying between one hour and two and a half hours on a set schedule was always promptly, professionally and sympathetically given. At no point has my sister had cause to complain once she had given the care lady concerned the necessary guidance on what was required of her. During the period reviewed, there was no change in the scheduled visits, and the different care tasks were all completed within the time available.

Home Instead was highly recommended to us by a friend whose mother had had good care. Home Instead started looking after my mother in 2018 with lunch time visits, and culminated in 2022 with exemplary 24 hour live in care, up to the end of her life. My mother’s main wish was to remain at home which was made possible by Home Instead. Her carers who we got to know very well were always kind and considerate, professional and courteous. They worked hard at all hours of the day and night and knew how to handle challenging situations. The office and management were efficient and able to solve problem solve. My mother had great care and I would not hesitate to recommend Home Instead.

This is my first experience of assisted living and I have been blown away - the team at Home Instead (Richmond) are the best.

Very pleased with the service which was given to a poorly gentleman, in his care needs, and helping him with his cleaning. Most importantly the agency helped with the loneliness through lockdown/covid19. Thank you.

Really brilliant team to deal with - always at the end of the phone. They go above and beyond to match the caregivers - and my mum has some truly wonderful people looking after her. My mum is not easy but the carers give me such confidence that she is looked after, and they all treat her as a real person and know how to get the best from her. Many carers make sure that any concerns or feedback they have are passed on to me and really go out of their way to help.

My 82-year-old mother went through a period of ill health for a few months and we engaged Home Instead to visit her morning and evening seven days per week to help her get washed, dressed and ready for the day and prepare her for bed in the evening. My mum met about four different carers, they were all polite, punctual and caring. They often seemed to go 'above and beyond' what we expected from them. My mum is quite fussy and hard to please and I was not confident she would be satisfied with home care visits but I was pleasantly surprised how well it went.

Home Instead have enabled our father to stay in his own apartment rather than go into a care home. They also give my brother and I peace of mind that our father is being comforted and well looked after.

From the very first contact, Home Instead were reliable and helpful. The carers provided were effective, cheerful and sympathetic. The admin staff were always available, flexible and knowledgable. In every aspect, first class.

I recommend Home Instead (Richmond) without reservation. We had chosen the company after much research, and asking around. We have certainly not been disappointed. At first, my 96-year-old mother was not at all keen to accept the idea of having a carer. Through the adept handling of the initial exploratory meeting, the choice of a carer who was the perfect match, and reliable continuity of care, it all turned out very well! In-fact my mother was very quickly looking forward to her daily visits, from a sensitive and efficient carer who unfailingly brightened up her day. Moreover the backup office function has been accessible, friendly and responsive, and the overall impression of competence and good management was most reassuring - particularly once COVID-19 struck.

The ongoing management and follow up has been outstanding and a real comfort to myself and my family. We couldn't recommend Home Instead any higher.

Home Instead staff are friendly and communicative, which is important to me as I live a long way from my father and rely on telephone conversations. I have found it easy to get through to Home Instead and their feedback on my dad's condition is helpful. They seem attentive and have won my dad's trust.

We have used Home Instead for almost a year. At the outset, we met the Director at our home. He gave a very clear outline about the Company. We were impressed and asked if he could find a suitable carer for us. 2 weeks later our carer started and we found her very adaptable, efficient, polite and willing to tackle any job. Sadly, she left in December; she was a very good cook. A new carer started in February and she was equally pleasant and willing to help. Unfortunately, the Coronavirus has caused us to isolate so we have had to put this help on hold for the present. We have had regular visits from the staff member who deals with customer satisfaction and the accounting section is reliable and efficient. We are extremely satisfied with Home Instead.

Communications are usually efficient.

I would recommend Home Instead without any hesitation. My experience has been first class from the initial meeting and from all my interactions thereafter. Home Instead provided peace of mind and reassurance not only for my aged Father whose health has sadly steadily declined this year but also for myself and my brother and sister who live far away and (notwithstanding the lockdown) are unable to visit our Father or care for him realistically. Home Instead provides a comprehensive service and can offer different levels of care as required. It is a very professional company with superb carers that will go the extra mile to ensure the comfort and well being of their clients. It would be difficult to imagine how they could improve the fantastic quality of service they already provide. We are extremely happy.