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Spaces, 13 The Causeway, Teddington, TW11 0JR
View Full Details of Home Instead (Richmond)Latest Reviews for Home Instead (Richmond)
21 August 2025
Home Instead Richmond have been caring for my aunt for a number of years and I am very happy with them. They are proactive and helpful as well as attentive, my aunt has carers morning and evening and it's not just personal care - they also provide companionship and do her food shopping. I don't leave nearby and it's very reassuring to know they are there. They are also easy to contact and very accommodating when I need to arrange things like doctors appointments (which the carers have also accompanied my aunt to). The app is also useful to see what's been going on and the updates are appreciated. I would definitely recommend them.
18 August 2025
Home Instead (Richmond) provided exceptionally diligent 24-hour live-in care for my 95-year-old stepmother, at a most difficult time. What I appreciated most was: - Provision of round-the clock physical and psychological support - Carer's understanding of how best to manage my stepmother's confused state of mind as well as physical liabilities - Tangible enthusiasm and passion to ensure that my stepmother was comfortable and minimally stressed - Outstanding communication skills with family members and friends Most importantly, my stepmother was very happy with the experience!
04 August 2025
I had to organise some support for my mum quickly and HomeInstead were helpful and flexible. Their first visit put my mind at rest, as they did an excellent job of communicating with my mum without being patronising. My mum didn't feel that she needed any help and the staff dealt with this professionally and sensitively, working hard to build a relationship with her.
22 May 2025
Home Instead provide a wonderful young man to to encourage my son back out-and-about after many years of a solitary life. From the first introduction, which was handled delicately and sensitively, the carer has been amazing. He has worked out where my son's interests are - and from that, possible new interests - and they have weekly outings and adventures. The carer will push him gently when appropriate, is always encouraging and enthusiastic, but also respects my son's boundaries, and understands the need to just chill and chat at times. We've watched my son's confidence grow as he goes to places and does things he wouldn't have dreamt of doing before. But most importantly, he's having fun. Thank you Home Instead for making this brilliant connection.
14 March 2024
My father so looks forward to his visits from Home Instead and we the family are so grateful for someone who takes a real interest in him. Home Instead are so well organised and communicate every week to ensure that someone will always be available to attend on the days we need support. Thanks very much, Home Instead.
13 March 2024
Lovely kind service. Good communication and always treat the client with respect and good humour. This is not an easy job but the team of carers and manager go above and beyond what is expected of them. My mum can be awkward but they always find a way.
25 July 2023
My sister and I are very relieved to have found Home Instead after trying some other agencies with less than successful results. We obviously needed a service that would provide thoroughly professional and reliable care, but our priority was to find one that also placed as much emphasis as we did on the compatibility of the carers with our mother. Home Instead has provided us with delightful, kind and empathetic carers, who have established a warm and responsive relationship with her and will help us keep her at home as long as possible. We have every confidence in the service and highly recommend it.
03 July 2023
Home Instead (Richmond) has proven invaluable to keep my mother at home. The care staff are caring friendly and responsible and flexible. Similarly with scheduling, management is very flexible allowing changes with the week as necessary and as needs vary. Management also does a great job in notifying possible problems - especially useful as I live abroad. I am very happy and highly recommend.
26 May 2023
Home Instead was recommended to our family by someone who had used their services. They have met, indeed surpassed my expectations: their whole approach has been professional yet caring and sensitive. The introduction and induction into the whole process of assessing and providing care have been superb, and the level of care given has been excellent. Regular and genuine reviews ensure that care needs are tailored and the level of care appropriate. A brilliant service.
26 May 2023
We have been using Home Instead for five months and couldn't be happier with the service we have received. Carers are punctual, respectful and professional providing great assistance as well as good company. I would not hesitate to recommend Home Instead based on our experience.
26 May 2023
Home Instead (Richmond) are a wonderful company, with very friendly and caring staff. My friend's care needs were always met. The carers were always attentive and intuitive to her changing needs. I would highly recommend them.
31 March 2023
Came to Home Instead on the advice of a social prescriber who works for local medical practice, and had also had direct recommendation from a user. After approximately 18 months of provision, fortunately at a relatively low level (5 hours a week of companionship). I can report that service has been reliable, consistent, sensitive, and relatively well received, though the receiver does not readily acknowledge the need. For the close relatives, who are by no means geographically close, there is a definite sense that regular human contact is ensured. Four stars rather than five throughout, as, as a first time user, I have little basis for comparison.
07 March 2023
Home Instead (Richmond)'s care of my aunt has been absolutely fantastic on all fronts - both from the carers and from management. They have looked after my aunt's needs as if she were one of their own family. The carers did their utmost to take care of my aunt's many interests to make sure that not only was she very well looked-after physically but also intellectually. Since she has no immediate family in the UK it is tremendously reassuring to know that she is so well cared for and happy. Such reassurance is indeed priceless.
02 March 2023
The full-time live-in care that Home Instead have provided over the past 13 months for my mother who suffers from dementia has been incredible. I have felt fully supported throughout the process and everyone who was involved in my mother's care has been incredibly kind, efficient and empathetic. Although she had one main carer during this period who was wonderful, everyone who helped out whether in a managerial position or while the main carer was on holiday were fantastic. My mother was beautifully looked after and I was always consulted and kept fully informed of any concerns about her health or changes to her care. I cannot recommend Home Instead highly enough.
22 February 2023
Very good service. The carer is extremely patient and looks after my dad well and is always trying to solve any problems and in contact with me if I can help and about any medical treatment etc. She cooks very well for him so he is far better nourished than previously and gets regular exercise. Certainly, it would be impossible for him to live on his own without this help. The office is also very communicative and proactive in dealing with the various facets of the NHS etc. All in all, very nice, efficient and caring people, thoroughly recommended.
19 December 2022
We have used several care providers to support my parents and Home Instead (Richmond) is by far the best. The caregivers are excellent and the whole team is helpful, professional and most of all always remember that they are dealing with people and that we all have ups and downs. They maintained excellent support during the Covid lockdowns which was so important when family visits were more difficult. Home Instead support my parents but they also help the wider family as we trust them to do a great job and to let us know if there are any issues we need to be aware of. The Home Instead team including their excellent office staff have also helped us through a number of difficult times and go the extra mile when you need them to whether it is for a sudden illness, hospital stay or need to change the care plan. They really do mean it when they say they put their clients first. I highly recommend them.
16 December 2022
The service provided to my dad over the last four years has been very friendly, meeting his continued requirements and professional in all ways. He has developed real friendships with a number of the carers and always looks forward to seeing them.
16 December 2022
Home Instead has been providing exemplary weekly home care, help and companionship over the last four years for my elderly mother, who suffers from dementia and depression. I can't praise them highly enough. The service enables Mum to retain her dignity and independence while helping her to feel supported. It's wonderful for me and the family to know she is being looked after when we can't be there. The care visitors and administrative staff are fantastic, very responsive and helpful. I dont know what we would have done without them.
16 December 2022
My carers have always been gracious and thoughtful. All work done nicely, most friendly. Good company, very friendly. Company policy always followed. Staff in the office always flexible and helpful. All like good friends.
16 December 2022
We used Home Instead to assist my mother about three years ago before she moved into residential care. We were so impressed with their service and ethos then that we didn't look elsewhere now that my father is in need of some extra support. My dealings with the company, carer and service has been a purely positive experience. Both management and carer have listened to our needs, taken on board Dad's little foibles and have provided a tailor made service for him. His carer has achieved something that is very hard to attain - my dad's approval! Any little requests to help Dad out are carried out without hesitation and I feel totally confident that we are working as a team to keep him happy, safe and living as independently as possible. I have no hesitation in highly recommending Home Instead - they've been a God-send to us.
Latest Reviews for Home Instead (Richmond)
21 August 2025
Home Instead Richmond have been caring for my aunt for a number of years and I am very happy with them. They are proactive and helpful as well as attentive, my aunt has carers morning and evening and it's not just personal care - they also provide companionship and do her food shopping. I don't leave nearby and it's very reassuring to know they are there. They are also easy to contact and very accommodating when I need to arrange things like doctors appointments (which the carers have also accompanied my aunt to). The app is also useful to see what's been going on and the updates are appreciated. I would definitely recommend them.
18 August 2025
Home Instead (Richmond) provided exceptionally diligent 24-hour live-in care for my 95-year-old stepmother, at a most difficult time. What I appreciated most was: - Provision of round-the clock physical and psychological support - Carer's understanding of how best to manage my stepmother's confused state of mind as well as physical liabilities - Tangible enthusiasm and passion to ensure that my stepmother was comfortable and minimally stressed - Outstanding communication skills with family members and friends Most importantly, my stepmother was very happy with the experience!
04 August 2025
I had to organise some support for my mum quickly and HomeInstead were helpful and flexible. Their first visit put my mind at rest, as they did an excellent job of communicating with my mum without being patronising. My mum didn't feel that she needed any help and the staff dealt with this professionally and sensitively, working hard to build a relationship with her.
22 May 2025
Home Instead provide a wonderful young man to to encourage my son back out-and-about after many years of a solitary life. From the first introduction, which was handled delicately and sensitively, the carer has been amazing. He has worked out where my son's interests are - and from that, possible new interests - and they have weekly outings and adventures. The carer will push him gently when appropriate, is always encouraging and enthusiastic, but also respects my son's boundaries, and understands the need to just chill and chat at times. We've watched my son's confidence grow as he goes to places and does things he wouldn't have dreamt of doing before. But most importantly, he's having fun. Thank you Home Instead for making this brilliant connection.
14 March 2024
My father so looks forward to his visits from Home Instead and we the family are so grateful for someone who takes a real interest in him. Home Instead are so well organised and communicate every week to ensure that someone will always be available to attend on the days we need support. Thanks very much, Home Instead.
13 March 2024
Lovely kind service. Good communication and always treat the client with respect and good humour. This is not an easy job but the team of carers and manager go above and beyond what is expected of them. My mum can be awkward but they always find a way.
25 July 2023
My sister and I are very relieved to have found Home Instead after trying some other agencies with less than successful results. We obviously needed a service that would provide thoroughly professional and reliable care, but our priority was to find one that also placed as much emphasis as we did on the compatibility of the carers with our mother. Home Instead has provided us with delightful, kind and empathetic carers, who have established a warm and responsive relationship with her and will help us keep her at home as long as possible. We have every confidence in the service and highly recommend it.
03 July 2023
Home Instead (Richmond) has proven invaluable to keep my mother at home. The care staff are caring friendly and responsible and flexible. Similarly with scheduling, management is very flexible allowing changes with the week as necessary and as needs vary. Management also does a great job in notifying possible problems - especially useful as I live abroad. I am very happy and highly recommend.
26 May 2023
Home Instead was recommended to our family by someone who had used their services. They have met, indeed surpassed my expectations: their whole approach has been professional yet caring and sensitive. The introduction and induction into the whole process of assessing and providing care have been superb, and the level of care given has been excellent. Regular and genuine reviews ensure that care needs are tailored and the level of care appropriate. A brilliant service.
26 May 2023
We have been using Home Instead for five months and couldn't be happier with the service we have received. Carers are punctual, respectful and professional providing great assistance as well as good company. I would not hesitate to recommend Home Instead based on our experience.
26 May 2023
Home Instead (Richmond) are a wonderful company, with very friendly and caring staff. My friend's care needs were always met. The carers were always attentive and intuitive to her changing needs. I would highly recommend them.
31 March 2023
Came to Home Instead on the advice of a social prescriber who works for local medical practice, and had also had direct recommendation from a user. After approximately 18 months of provision, fortunately at a relatively low level (5 hours a week of companionship). I can report that service has been reliable, consistent, sensitive, and relatively well received, though the receiver does not readily acknowledge the need. For the close relatives, who are by no means geographically close, there is a definite sense that regular human contact is ensured. Four stars rather than five throughout, as, as a first time user, I have little basis for comparison.
07 March 2023
Home Instead (Richmond)'s care of my aunt has been absolutely fantastic on all fronts - both from the carers and from management. They have looked after my aunt's needs as if she were one of their own family. The carers did their utmost to take care of my aunt's many interests to make sure that not only was she very well looked-after physically but also intellectually. Since she has no immediate family in the UK it is tremendously reassuring to know that she is so well cared for and happy. Such reassurance is indeed priceless.
02 March 2023
The full-time live-in care that Home Instead have provided over the past 13 months for my mother who suffers from dementia has been incredible. I have felt fully supported throughout the process and everyone who was involved in my mother's care has been incredibly kind, efficient and empathetic. Although she had one main carer during this period who was wonderful, everyone who helped out whether in a managerial position or while the main carer was on holiday were fantastic. My mother was beautifully looked after and I was always consulted and kept fully informed of any concerns about her health or changes to her care. I cannot recommend Home Instead highly enough.
22 February 2023
Very good service. The carer is extremely patient and looks after my dad well and is always trying to solve any problems and in contact with me if I can help and about any medical treatment etc. She cooks very well for him so he is far better nourished than previously and gets regular exercise. Certainly, it would be impossible for him to live on his own without this help. The office is also very communicative and proactive in dealing with the various facets of the NHS etc. All in all, very nice, efficient and caring people, thoroughly recommended.
19 December 2022
We have used several care providers to support my parents and Home Instead (Richmond) is by far the best. The caregivers are excellent and the whole team is helpful, professional and most of all always remember that they are dealing with people and that we all have ups and downs. They maintained excellent support during the Covid lockdowns which was so important when family visits were more difficult. Home Instead support my parents but they also help the wider family as we trust them to do a great job and to let us know if there are any issues we need to be aware of. The Home Instead team including their excellent office staff have also helped us through a number of difficult times and go the extra mile when you need them to whether it is for a sudden illness, hospital stay or need to change the care plan. They really do mean it when they say they put their clients first. I highly recommend them.
16 December 2022
The service provided to my dad over the last four years has been very friendly, meeting his continued requirements and professional in all ways. He has developed real friendships with a number of the carers and always looks forward to seeing them.
16 December 2022
Home Instead has been providing exemplary weekly home care, help and companionship over the last four years for my elderly mother, who suffers from dementia and depression. I can't praise them highly enough. The service enables Mum to retain her dignity and independence while helping her to feel supported. It's wonderful for me and the family to know she is being looked after when we can't be there. The care visitors and administrative staff are fantastic, very responsive and helpful. I dont know what we would have done without them.
16 December 2022
My carers have always been gracious and thoughtful. All work done nicely, most friendly. Good company, very friendly. Company policy always followed. Staff in the office always flexible and helpful. All like good friends.
16 December 2022
We used Home Instead to assist my mother about three years ago before she moved into residential care. We were so impressed with their service and ethos then that we didn't look elsewhere now that my father is in need of some extra support. My dealings with the company, carer and service has been a purely positive experience. Both management and carer have listened to our needs, taken on board Dad's little foibles and have provided a tailor made service for him. His carer has achieved something that is very hard to attain - my dad's approval! Any little requests to help Dad out are carried out without hesitation and I feel totally confident that we are working as a team to keep him happy, safe and living as independently as possible. I have no hesitation in highly recommending Home Instead - they've been a God-send to us.