Home Instead (Enfield)

We used Home Instead to help my husband get out of the house a couple of times a week after an illness. The carers he had were supportive and professional and did their best to help him get back to his normal life.

I found the Home Instead staff to be very caring and efficient in assessing and putting in place a care package for my friend Peter. They carefully explained everything and introduced the care staff to him before their visits started.

From the start the agency staff were helpful and professional. My friend was unsure he needed assistance and was reluctant however the Staff member was very professional when doing the assessment and explained everything and what services were on offer. She took time to get to know my Elderly friend and this was appreciated. Unfortunately he only had Care package and staff come in for a short time because he went to hospital and then a Care Home. I wouldn't hesitate to recommend my Local agency (Enfield).

Home Instead staff and care services were excellent, and would recommend them to anyone who needs assistance. The staff were very professional, always on time and were interactively engaged. Management was responsive and effective too.

My nan was very well taken care of at Hone instead Enfield. They put her needs first with comforting her, doing her nails, brushing her hair, sitting, feeding, cleaning and waiting for her to fall asleep. I would recommend them to anybody and use them again if I need to. Thank you so much.

Home Instead carers provided great support to our mother during a difficult time for her. We are grateful as family that they were there for her and also appreciated the flexibility which their office colleagues provided when her scheduling needed it.

I can't fault the care and attention my gran received. The office was helpful in queries and the carers were very attentive to my grans needs. They helped with putting on cream, washing, helping her sleep. I would use them again.

All carers are very kind and look after our mum well. Her favourite is Ayten. She looks forward to them coming.

- Daughter of a client

All their carers are amazing :)

The carers were incredibly professional and clearly very well trained. They provided compassionate and attentive care throughout. The office staff were also very responsive and helpful, always quick to address any questions or concerns. Overall, a truly reliable and caring service. Highly recommended!

I cannot thank the team at Home Instead Enfield enough. I had a stroke 2 weeks ago, and they have been incredible in helping me get back on my feet literally. The carers are extremely well trained and managed to ensure care needs are met. They are all so kind and caring, and their visits are the highlight of my day. I feel safe in their hands, and it is of great comfort to know I can rely on them 100%.

We are so grateful for the wonderful care and support the team provided for our Grandma. From the very beginning, they were incredibly supportive and always offered the right advice, which gave our family real peace of mind.

The carers were professional, kind, and clearly committed to high standards. It made such a difference knowing she was in safe and compassionate hands. The office staff were also a pleasure to deal with, always happy to help and quick to respond to any queries.

Their on-call service was a real lifeline, especially during weekends when we needed urgent advice or assistance. They were always there when we needed them.

One extra service that really helped was their nail care, which had become difficult for us to manage ourselves. It made such a difference to my Grandma's comfort and dignity.

We can't thank the team enough for the care and respect they showed. Highly recommended.

The Home Instead Enfield team were fantastic, we were in a very difficult situation and they were able to arrange carers to come in on just one day's notice. The manager was great, she was sensitive throughout, receptive to the changes we needed as the situation developed, quick to respond to calls and messages, and overall took a huge weight off all our minds. The team who came in were kind and thoughtful, responsive to our friend's requests and proactive in the care they provided. Thank you so much to everyone who supported during the short time we needed you, I would have been lost without your help.

They would often do shopping for her or accompany her to hospital appointments. They prepared food for her and did all the personal care for her

Home Instead Enfield provided carers for my father at home while he was under palliative care. I cannot speak highly enough of the professionalism, sensitivity and dedication of the whole Home Instead Enfield Team. Care was organised very quickly, transitions between carers were well organised, and carers training as well as care standards were exceptional. The manager who organised the team was truly dedicated, turning up on site the first day of care and was always available to discuss any concerns, or just answer questions we had for reassurance etc. The whole team was very approachable and our experience was made easier by Home Instead Enfield. As a family we were there with my father doing what we could but as we were not professional carers and had no experience of performing caring duties. The care Home Instead Enfield provided helped give us peace of mind that my father was well cared for, and as comfortable as could be. Thank you Home Instead Enfield.

Living far away from a frail 93-year-old relative suddenly needing reliable home care, we faced the challenge of having to entrust her day-to-day welfare entirely to a third party. Thankfully, our decision to choose Home Instead for that role proved the right one. Over the 6 years our cousin spent in the agency's care, the support given was always pro-active and comprehensive. The close relationships her Carers built up with our cousin became invaluable and their kindness and companionship helped sustain her spirits through what would otherwise have been lonely times. The Carers on-line Activity Log, giving instant access to our cousin's condition and welfare each day, proved invaluable. The dependable care provided by the front-line care staff was matched by the office support team, helpinig us to organise our cousin's day-to-day needs in terms of groceries, meals, clothing, medications and more. Occasional emergencies, some out-of-hours, were always dealt with really efficiently.

They also arranged to apply for a Blue Badge and I couldn't believe it arrived within a few weeks.

Fantastic service. We utilised Home Instead's service for over two years. From initial contact to the end the carers and staff were exemplary. They all went above and beyond to ensure our elderly aunt was well tended and cared for in very difficult circumstances. Thank you to you all. Your care has been very much appreciated.

Sohini was helpful and understanding and came out on the weekend. The carer has been consistent and has clearly had great training.