Home Instead (Enfield)

Unit 22, Enfield Enterprise Centre, 26-28 Queensway, Enfield EN3 4SA
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10 31 Reviews
  • Home Instead (Enfield), Enfield
Exceptional care tailored to your needs, in the comfort of your own home.

Home Instead Enfield provide personalised care that goes above and beyond, with Care Professionals who are matched and introduced to the client before any first visit. All Care Professionals are carefully vetted and fully DBS checked before being employed by the company.

From a few hours a week to 24-hour support, services include personal care, medication support, companionship, help around the home, shopping, cooking and more to anything that is needed. Home Instead Enfield also support hospital discharges, respite, overnight, and live-in care, and specialise in complex needs such as Respiratory, Stoma, Catheter, PEG Feed, and Diabetes Care.

Home Instead Enfield understands the importance of familiar surroundings and relationship-led care, which is key for those with dementia in particular. Home Instead's industry leading ongoing training programme, including the City & Guilds accredited Dementia Training and End-Of-Life Training, ensures high-quality support throughout.

Visits are never rushed and always on time.

Mission Statement: to provide personalised care that supports an independent, fulfilled life at home.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

Large package discount available for 8 hours plus of daily visits.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Alexandra Sacker (Owner)

Home Instead (Enfield) Reviews (31)

10

Home Instead (Enfield) has a Review Score of 10 (9.950) out of 10, based on 10 reviews in the last 2 years.
Over all time Home Instead (Enfield) has 31 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Home Instead (Enfield)
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Total of 31, showing 1-20
Review from Tiffany L (Daughter of Client) published on 28 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad came home from hospital after being treated for colitis and needed quite a bit of support in those first few weeks. He's always been very independent and was nervous about people helping him so closely, especially with personal care.
The carers from Home Instead (Enfield) were brilliant with
this. They didn't push him into anything, they took things at his pace and explained what they were doing so he felt more in control. Over time he became a lot more comfortable and even looked forward to their visits, which we honestly didn't think would happen.
They've been reliable, respectful and patient. The communication with us as a family has also been very good, so I always felt reassured knowing how he was doing day to day.
I honestly cannot thank the team enough for the difference they've made to Dad's recovery and to our peace of mind. We would HIGHLY recommend Home Instead to anyone in a similar situation - 5/5 service from start to finish.
- Daughter of a client
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Review from Corinne D (Daughter-in-law of Client) published on 21 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
In November 2021 my mother-in-law had major surgery due to a ruptured bowel and was discharged with a non-reversible Stoma which at the age of 88 was very scary and stressful. She was discharged without a care package in place but thanks to my daughter having worked for Home Instead at a different branch,
she sprung in to action and the next thing we knew the manager from the Enfield branch appeared with an experienced carer.
On the 1st July 2025 my father-in-law was discharged from hospital with talk of a care package but I had already contacted Home Instead to check availability and I was extremely pleased and encouraged to be able to talk to the same manager and office person. I also found out the same carers who so brilliantly got mum back on her feet, with the confidence to be independent, were still part of the Home Instead family in Enfield. Dad is already getting stronger with their dedicated care and attention to little details.
All their carers are amazing :)
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Review from D B (Daughter of Client) published on 14 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The carers were incredibly professional and clearly very well trained. They provided compassionate and attentive care throughout. The office staff were also very responsive and helpful, always quick to address any questions or concerns. Overall, a truly reliable and caring service. Highly recommended!
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Review from P P (Client) published on 2 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot thank the team at Home Instead Enfield enough. I had a stroke 2 weeks ago, and they have been incredible in helping me get back on my feet literally. The carers are extremely well trained and managed to ensure care needs are met. They are all so kind and caring, and their visits are the highlight
of my day. I feel safe in their hands, and it is of great comfort to know I can rely on them 100%.
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Review from Roma P (Granddaughter of Client) published on 30 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are so grateful for the wonderful care and support the team provided for our Grandma. From the very beginning, they were incredibly supportive and always offered the right advice, which gave our family real peace of mind.


The carers were professional, kind, and clearly committed to high standards.

It made such a difference knowing she was in safe and compassionate hands. The office staff were also a pleasure to deal with, always happy to help and quick to respond to any queries.


Their on-call service was a real lifeline, especially during weekends when we needed urgent advice or assistance. They were always there when we needed them.


One extra service that really helped was their nail care, which had become difficult for us to manage ourselves. It made such a difference to my Grandma's comfort and dignity.


We can't thank the team enough for the care and respect they showed. Highly recommended.

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Review from N W (Friend of Client) published on 28 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Home Instead Enfield team were fantastic, we were in a very difficult situation and they were able to arrange carers to come in on just one day's notice. The manager was great, she was sensitive throughout, receptive to the changes we needed as the situation developed, quick to respond to calls
and messages, and overall took a huge weight off all our minds. The team who came in were kind and thoughtful, responsive to our friend's requests and proactive in the care they provided. Thank you so much to everyone who supported during the short time we needed you, I would have been lost without your help.
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Review from Rachel B (Daughter of Client) published on 24 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The carers were fantastic, totally dedicated to their clients and very caring. Nothing was too much trouble. I would definitely recommend Home Instead. They were always cheerful and treated mum with respect.
They would often do shopping for her or accompany her to hospital appointments. They prepared
food for her and did all the personal care for her
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Review from L D (Daughter of Client) published on 18 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead Enfield provided carers for my father at home while he was under palliative care. I cannot speak highly enough of the professionalism, sensitivity and dedication of the whole Home Instead Enfield Team. Care was organised very quickly, transitions between carers were well organised, and
carers training as well as care standards were exceptional. The manager who organised the team was truly dedicated, turning up on site the first day of care and was always available to discuss any concerns, or just answer questions we had for reassurance etc. The whole team was very approachable and our experience was made easier by Home Instead Enfield. As a family we were there with my father doing what we could but as we were not professional carers and had no experience of performing caring duties. The care Home Instead Enfield provided helped give us peace of mind that my father was well cared for, and as comfortable as could be. Thank you Home Instead Enfield.
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Review from D E (Cousin of Client) published on 9 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Living far away from a frail 93-year-old relative suddenly needing reliable home care, we faced the challenge of having to entrust her day-to-day welfare entirely to a third party. Thankfully, our decision to choose Home Instead for that role proved the right one. Over the 6 years our cousin spent in
the agency's care, the support given was always pro-active and comprehensive. The close relationships her Carers built up with our cousin became invaluable and their kindness and companionship helped sustain her spirits through what would otherwise have been lonely times. The Carers on-line Activity Log, giving instant access to our cousin's condition and welfare each day, proved invaluable. The dependable care provided by the front-line care staff was matched by the office support team, helpinig us to organise our cousin's day-to-day needs in terms of groceries, meals, clothing, medications and more. Occasional emergencies, some out-of-hours, were always dealt with really efficiently.
Reply from Alexandra Sacker, Director at Home Instead (Enfield)

Thank you so much for your kind words, it's been an absolute privilege to be supporting your cousin all these years and right up to the end, allowing her to remain at home where she was happiest. Looking after someone for so long they become part of the Home Instead Family and she will be dearly missed by all.

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Review from Tony C (Son of Client) published on 26 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can honestly say that from the very first point of contact with the care manager, she made me feel so at ease with her support and knowledge in what care needs we needed for my father. All was arranged so effortlessly. You can feel from the manager and all the office staff and careers that they really
are passionate about caring for our loved ones.
All the carers that were appointed to my father's home were amazing. The manager also arranged to have Greek-speaking carers as my parents couldn't communicate well in English.
I would highly recommend Home Instead for all your care needs.
They also arranged to apply for a Blue Badge and I couldn't believe it arrived within a few weeks.
Reply from Alexandra Sacker, Director at Home Instead (Enfield)

It was an absolute pleasure to support your parents and in particular, your dad and we are very happy to hear how satisfied you are with our service - we always strive to go above and beyond and this applies to both our Care Professionals as well as the office.

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Review from N C (Niece of Client) published on 18 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Fantastic service. We utilised Home Instead's service for over two years. From initial contact to the end the carers and staff were exemplary. They all went above and beyond to ensure our elderly aunt was well tended and cared for in very difficult circumstances. Thank you to you all. Your care has
been very much appreciated.
Reply from Alexandra Sacker, Director at Home Instead (Enfield)

Thank you for your kind words, it's very much appreciated and we are glad to have been able to help look after your aunt for the past two years.

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Review from Abigail K (Granddaughter of Client) published on 19 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care manager, was fantastic when we faced an emergency situation due to my grandmothers regular carer having to go abroad on short notice.
Sohini was helpful and understanding and came out on the weekend. The carer has been consistent and has clearly had great training.
Reply from Alexandra Sacker, Director at Home Instead (Enfield)

Thank you for your positive feedback, we are delighted to hear how happy you are with the service provided. The manager is indeed a fantastic Care Manager who does not shy away from getting stuck in.

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Review from A M (Daughter of Client) published on 25 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
A very brief interaction with the service, but however brief, I found them professional, courteous and great communicators. My mum was very pleased with the ladies who assisted her. Would definitely use them again.
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Review from Emma C (Niece of Client) published on 7 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since we have started using the services of Home Instead since March for my aunt's care, we as a family can only applaud and say how greatly appreciative we are for the care my auntie has received. The care has been exceptional and all carers show my auntie care, respecting her dignity at all times.
It’s also the behind the scenes from the staff, who have chased up medical appointments, Occupational Therapy appointments and so much more.
Excellent company and would highly recommend.
Reply from Alexandra Sacker, Director at Home Instead (Enfield)

Dear Emma, thank you so much for your lovely review. We are proud to hear you are happy with our service and it is fantastic that our help and support is so greatly appreciated - it is always our aim to go above and beyond. Kind regards, The Management.

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Review from Paul S (Son of Client) published on 24 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have to say that we have been really happy with the carers provided and we would recommend them to others. My dad has been very happy and he has made emotional ties with all of them. He has felt well looked after, not bossed, able to be himself and above all has enjoyed all the ‘chats’. He looks
forward to the next morning and is always asking me ‘When is the girl coming’.
Reply from Alexandra Sacker, Director at Home Instead (Enfield)

It has been a pleasure to support your father and your family over the past few months. Thank you for your kind words, the personal aspect and companionship plays a huge part of any care package that we deliver and to hear a client is looking forward to the visits is the best compliment one can get.

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Review from Dee S (Daughter of Client) published on 14 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Until our mum went into hospital we had a lovely rota of carers visiting my mother twice a day. The Care Manager, Managing Director and Assistant Care Manager made sure that the carers were carefully introduced - especially as my mother has specific medical needs. Everyone at the company has been flexible
and really attentive to any concerns. Our mother looked forward to the visits every day and her carers were always respectful, friendly, attentive and careful with her. As soon as she's back on her feet we will be returning to Home Instead.
Reply from Alexandra Sacker, Director at Home Instead (Enfield)

We very much look forward to welcoming you and your mum back into our service as soon as she is ready and well enough to return to her independent living arrangements. Thank you for your kind words and we wish her a speedy recovery.

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Review from Gillian F (Client) published on 2 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Felt very well supported and cared for during my isolation due to the Covid virus. All the staff who visited me were very kind and supportive. Given I had spent my working life as an ASW (approved social worker) I was very aware of how difficult it can be to be involved in the care of people. Many thanks
to all the staff of Home Instead.
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Review from Peter M (Son of Client) published on 27 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am very pleased with the Home Instead care for my mother. She always says she likes all the ladies who visit her and they all have a caring and patient manner. The visits for a 92-year-old lady to have regular company has incredibly improved her moods and helped her overcome the difficulty of living
alone. My enormous thanks to all the team.
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Review from Deborah (Daughter of Client) published on 21 May 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother was mainly happy with the carers and was able to build up a good relationship with them and it was obvious that they enjoyed supporting Mum. They spent time with her and didn't hurry.
The management had a listening ear and were helpful and fair.
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Review from D L (Niece of Client) published on 28 April 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was always kept informed of any changes for my Aunt, good or bad, and was most appreciative of the support the carers gave my Aunt when she was in the hospital. Also, from the office team whose response to my urgent calls for help as I live so far away from my Aunt, was so reassuring to me knowing
my Aunt was always well cared for. Thank you.
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Current Review Score: 10.0 (9.950)

Overview of Review Score

The Review Score of 10 (9.950) out of 10 for Home Instead (Enfield) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 10 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.950 for Home Instead (Enfield) is calculated as follows: ( (58 Excellents x 5) + (1 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 60 Ratings = 4.95
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Enfield) is based on 10 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 Jul 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (10)

Meet the Team (5)

Alexandra

Alexandra Sacker

Job Title: Owner/Director Joined: 2016

Alexandra has been working within the health and social care industry for the past 10 years, starting Home Instead Enfield together with Alistair in 2016. Her past experience ranges from being a Home Manager for young adolescents across North London to working in the financial sector and the travel industry. For many years she was part of Robert Swan OBE's Antarctic expedition team helping with fundraising and operations.


Alex not only has a drive for exceptional organisation, but she is also 100% dedicated to providing quality care and first-class service. Her passion for caring for the elderly stems from her younger years when she witnessed both her grandmother's health issues, one with Alzheimer's and the other with severe mobility issues.

Sohini

Sohini Shah

Job Title: Registered Care Manager Joined: 2021

Sohini has worked within the adult social care sector for 6 years, after studying Psychology at the University of Nottingham.


Sohini started her career as a team manager for a supported living Scheme. There, she worked with clients with learning difficulties and aiding their developmental skills. She then went on to work as a Care Manager in East London which specialised in dementia care. Sohini now joins us as a Care Manager. We are delighted to have her positive energy on board and welcome her to the Home Instead Family.


Sohini is a regular at her Muay Thai classes and likes to keep active with swimming. During the lockdown, she has found her passion in cooking and experiments with Japanese cuisine..

Kinga

Kinga Foeller

Job Title: Scheduler Joined: 2019

Kinga supports our Care Co-Ordinator with scheduling tasks.

Hana

Hana Ahmed

Job Title: Compliance Administrator Joined: 2022

Hana started her career in HR and Risk management during her stay in the UAE for many years after studying business management Hons at Plymouth University. She then returned to the UK and became a full-time carer to her sister who required care after an accident until she was fully independent.


This led her to start work with Home Instead initially as a Care Professional and eventually put Hana's past work experience to excellent use in the office.

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LMB

Job Title: Recruiter Joined: 2020

Our Recruitment process includes extensive checks and a full DBS is required. All applications are made either by phone or by an online enquiry form on our website.

Frequently Asked Questions about Home Instead (Enfield)

What Type of Services does Home Instead (Enfield) offer?

Home Instead (Enfield) offers Home Care.

How many Carers does Home Instead (Enfield) employ?

Home Instead (Enfield) employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Enfield) to verify any information. View our terms and conditions. Home Instead (Enfield) has an Enhanced Service - more info.