Home Instead (Enfield)

Unit 22, Enfield Enterprise Centre, 26-28 Queensway, Enfield EN3 4SA
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10 32 Reviews
  • Home Instead (Enfield), Enfield
Exceptional care tailored to your needs, in the comfort of your own home.

Home Instead Enfield provide personalised care that goes above and beyond, with Care Professionals who are matched and introduced to the client before any first visit. All Care Professionals are carefully vetted and fully DBS checked before being employed by the company.

From a few hours a week to 24-hour support, services include personal care, medication support, companionship, help around the home, shopping, cooking and more to anything that is needed. Home Instead Enfield also support hospital discharges, respite, overnight, and live-in care, and specialise in complex needs such as Respiratory, Stoma, Catheter, PEG Feed, and Diabetes Care.

Home Instead Enfield understands the importance of familiar surroundings and relationship-led care, which is key for those with dementia in particular. Home Instead's industry leading ongoing training programme, including the City & Guilds accredited Dementia Training and End-Of-Life Training, ensures high-quality support throughout.

Visits are never rushed and always on time.

Mission Statement: to provide personalised care that supports an independent, fulfilled life at home.
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Care Provided by Home Instead (Enfield)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

Large package discount available for 8 hours plus of daily visits.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in Charge

  • Alexandra Sacker (Owner)

Home Instead (Enfield) Reviews (32)

10

Home Instead (Enfield) has a Review Score of 10 (9.954) out of 10, based on 11 reviews in the last 2 years.
Over all time Home Instead (Enfield) has 32 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Home Instead (Enfield)
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Total of 32, showing 21-32
Review from D L (Niece of Client) published on 28 April 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was always kept informed of any changes for my Aunt, good or bad, and was most appreciative of the support the carers gave my Aunt when she was in the hospital. Also, from the office team whose response to my urgent calls for help as I live so far away from my Aunt, was so reassuring to me knowing
my Aunt was always well cared for. Thank you.
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Review from Clare T (Daughter of Client) published on 9 April 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead have been helping to look after my mother for a couple of years now. Their help has been invaluable. No more so than now, during this very worrying time for us all. They have remained calm, focused on their clients and have kept us informed. The carers still able to attend to my mum
put our minds at rest and ensure she remains as safe and comfortable as possible at home. We cannot thank them enough for their care and professionalism. We would not have managed this long without them.
Wishing everyone safe passage through this frightening time.
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Review from S S (Daughter of Client) published on 12 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been very impressed with Home Instead Care. The carers are marvellous, reliable, always helpful and trustworthy. They are also punctual and polite.
The services offered to my mother has been brilliant, with flexible, responsive and regular care reviews. Highly recommended for a personal care
service.
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Review from G D (Son of Client) published on 18 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The service provided by Home Instead is second to none. The carers have a very good relationship with my mother and are sympathetic to her needs. They are proactive in their approach and they provide great comfort to me in knowing that the care of my mother is in capable hands. This is very important
to me as I live in Chile (South America) and I am only able to visit my mother 3 or 4 times a year.
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Review from Elizabeth S (Niece of Client) published on 8 May 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Extremely caring, first class service. The staff go the extra mile and more. I cannot recommend Home Instead Enfield more highly. They not only have supported my aunt but also me as a relative, keeping me fully informed. In very challenging circumstances they have problem solved ways to encourage independence
and dignity. All the staff are extremely supportive and caring.
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Review from Linda D (Client) assisted by family/friend published on 5 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good communication at all times. Excellent care people and a joy to have in the house. Very cheerful and happy.
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Review from Gill B (Niece of Client) published on 25 January 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot thank Home Instead enough for the care that they provided for my 93-year-old Aunt which enabled her to remain in her own home. The carers were very professional, kind and thoughtful. It was an enourmous weight off my mind that she was being cared for so well.
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Review from Ivy H (Client) published on 25 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All Caregivers have been lovely people and I cannot thank you enough for their excellent care. They need a medal for what they do. I would recommend your company and your services to everyone that needs help.
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Review from Janice A (Daughter of Client) published on 28 March 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care giver is reliable and consistent and has a very caring and professional attitude. She treats my mother with respect and dignity and has pointed out several issues (eg. loose teeth) that I was unaware of that have now been dealt with and resolved. She has put my mind at rest to know that someone
is going in every day to check that all is ok.
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Review from Kim G (Daughter of Client) published on 28 February 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very caring from start. Initial interview informative and helpful. Carers emphatic and helpful like family. Fortunately, my mum improved which the carers played a large part in, and no longer needs them but would definitely use again in the future if needed. Highly recommended.
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Review from Steve R (Son of Client) published on 2 February 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have used a number of care agencies and while the carers are generally good, the agency management, communication and organisation is almost universally appalling. Bad for the caregivers, bad for the care receivers.
Home Instead are the exception. Fantastic carers, great service, well organised,
good communication. I would not hesitate to recommend them.
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Review from M M (Son of Client) published on 26 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff were very helpful and the agency management was always willing to answer any concerns and put me at ease. Good value and not expensive. I feel at ease knowing my father is in good hands and being looked after.
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Current Review Score: 10.0 (9.954)

Overview of Review Score

The Review Score of 10 (9.954) out of 10 for Home Instead (Enfield) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 11 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.954 for Home Instead (Enfield) is calculated as follows: ( (63 Excellents x 5) + (1 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 65 Ratings = 4.954
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Enfield) is based on 11 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 Jul 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (10)

Meet the Team (5)

Alexandra

Alexandra Sacker

Job Title: Owner/Director Joined: 2016

Alexandra has been working within the health and social care industry for the past 10 years, starting Home Instead Enfield together with Alistair in 2016. Her past experience ranges from being a Home Manager for young adolescents across North London to working in the financial sector and the travel industry. For many years she was part of Robert Swan OBE's Antarctic expedition team helping with fundraising and operations.


Alex not only has a drive for exceptional organisation, but she is also 100% dedicated to providing quality care and first-class service. Her passion for caring for the elderly stems from her younger years when she witnessed both her grandmother's health issues, one with Alzheimer's and the other with severe mobility issues.

Sohini

Sohini Shah

Job Title: Registered Care Manager Joined: 2021

Sohini has worked within the adult social care sector for 6 years, after studying Psychology at the University of Nottingham.


Sohini started her career as a team manager for a supported living Scheme. There, she worked with clients with learning difficulties and aiding their developmental skills. She then went on to work as a Care Manager in East London which specialised in dementia care. Sohini now joins us as a Care Manager. We are delighted to have her positive energy on board and welcome her to the Home Instead Family.


Sohini is a regular at her Muay Thai classes and likes to keep active with swimming. During the lockdown, she has found her passion in cooking and experiments with Japanese cuisine..

Kinga

Kinga Foeller

Job Title: Scheduler Joined: 2019

Kinga supports our Care Co-Ordinator with scheduling tasks.

Hana

Hana Ahmed

Job Title: Compliance Administrator Joined: 2022

Hana started her career in HR and Risk management during her stay in the UAE for many years after studying business management Hons at Plymouth University. She then returned to the UK and became a full-time carer to her sister who required care after an accident until she was fully independent.


This led her to start work with Home Instead initially as a Care Professional and eventually put Hana's past work experience to excellent use in the office.

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LMB

Job Title: Recruiter Joined: 2020

Our Recruitment process includes extensive checks and a full DBS is required. All applications are made either by phone or by an online enquiry form on our website.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Enfield) to verify any information. View our terms and conditions. Home Instead (Enfield) has an Enhanced Service - more info.