Home Instead (Enfield)

Living far away from a frail 93-year-old relative suddenly needing reliable home care, we faced the challenge of having to entrust her day-to-day welfare entirely to a third party. Thankfully, our decision to choose Home Instead for that role proved the right one. Over the 6 years our cousin spent in the agency's care, the support given was always pro-active and comprehensive. The close relationships her Carers built up with our cousin became invaluable and their kindness and companionship helped sustain her spirits through what would otherwise have been lonely times. The Carers on-line Activity Log, giving instant access to our cousin's condition and welfare each day, proved invaluable. The dependable care provided by the front-line care staff was matched by the office support team, helpinig us to organise our cousin's day-to-day needs in terms of groceries, meals, clothing, medications and more. Occasional emergencies, some out-of-hours, were always dealt with really efficiently.

They also arranged to apply for a Blue Badge and I couldn't believe it arrived within a few weeks.

Fantastic service. We utilised Home Instead's service for over two years. From initial contact to the end the carers and staff were exemplary. They all went above and beyond to ensure our elderly aunt was well tended and cared for in very difficult circumstances. Thank you to you all. Your care has been very much appreciated.

Sohini was helpful and understanding and came out on the weekend. The carer has been consistent and has clearly had great training.

A very brief interaction with the service, but however brief, I found them professional, courteous and great communicators. My mum was very pleased with the ladies who assisted her. Would definitely use them again.

Excellent company and would highly recommend.

I have to say that we have been really happy with the carers provided and we would recommend them to others. My dad has been very happy and he has made emotional ties with all of them. He has felt well looked after, not bossed, able to be himself and above all has enjoyed all the ‘chats’. He looks forward to the next morning and is always asking me ‘When is the girl coming’.

Until our mum went into hospital we had a lovely rota of carers visiting my mother twice a day. The Care Manager, Managing Director and Assistant Care Manager made sure that the carers were carefully introduced - especially as my mother has specific medical needs. Everyone at the company has been flexible and really attentive to any concerns. Our mother looked forward to the visits every day and her carers were always respectful, friendly, attentive and careful with her. As soon as she's back on her feet we will be returning to Home Instead.

Felt very well supported and cared for during my isolation due to the Covid virus. All the staff who visited me were very kind and supportive. Given I had spent my working life as an ASW (approved social worker) I was very aware of how difficult it can be to be involved in the care of people. Many thanks to all the staff of Home Instead.

I am very pleased with the Home Instead care for my mother. She always says she likes all the ladies who visit her and they all have a caring and patient manner. The visits for a 92-year-old lady to have regular company has incredibly improved her moods and helped her overcome the difficulty of living alone. My enormous thanks to all the team.

The management had a listening ear and were helpful and fair.

I was always kept informed of any changes for my Aunt, good or bad, and was most appreciative of the support the carers gave my Aunt when she was in the hospital. Also, from the office team whose response to my urgent calls for help as I live so far away from my Aunt, was so reassuring to me knowing my Aunt was always well cared for. Thank you.

Wishing everyone safe passage through this frightening time.

The services offered to my mother has been brilliant, with flexible, responsive and regular care reviews. Highly recommended for a personal care service.

The service provided by Home Instead is second to none. The carers have a very good relationship with my mother and are sympathetic to her needs. They are proactive in their approach and they provide great comfort to me in knowing that the care of my mother is in capable hands. This is very important to me as I live in Chile (South America) and I am only able to visit my mother 3 or 4 times a year.

Extremely caring, first class service. The staff go the extra mile and more. I cannot recommend Home Instead Enfield more highly. They not only have supported my aunt but also me as a relative, keeping me fully informed. In very challenging circumstances they have problem solved ways to encourage independence and dignity. All the staff are extremely supportive and caring.

Very good communication at all times. Excellent care people and a joy to have in the house. Very cheerful and happy.

I cannot thank Home Instead enough for the care that they provided for my 93-year-old Aunt which enabled her to remain in her own home. The carers were very professional, kind and thoughtful. It was an enourmous weight off my mind that she was being cared for so well.

All Caregivers have been lovely people and I cannot thank you enough for their excellent care. They need a medal for what they do. I would recommend your company and your services to everyone that needs help.

The care giver is reliable and consistent and has a very caring and professional attitude. She treats my mother with respect and dignity and has pointed out several issues (eg. loose teeth) that I was unaware of that have now been dealt with and resolved. She has put my mind at rest to know that someone is going in every day to check that all is ok.