Home Instead (Romford, Hornchurch, Rainham & Dagenham)

From the initial call to Home Instead I felt reassured mum would be in good hands. A tailored care package was arranged at short notice although we quickly realised we needed additional help where Home Instead stepped up again within hours. The whole team are thoroughly professional, prompt, reliable and importantly caring and kind. Huge thanks to the entire team for supporting mum and rebuilding her confidence post hospital discharge.

My aunt has been using home instead and It has given me peace of mind knowing she is being looked after the days I'm unable to visit. The care professionals are very helpful and supportive and the communication with the office is excellent any problems they are more than happy to assist and resolve any issues overall a great service

They have been enormously helpful and accommodated every single problem/issue that has arisen. They clearly care a great deal about those they are helping, and i could not recommend them too highly.

My family and I are so impressed with the love and care that is displayed to mum by every CarePro that visits her. Nothing is too much trouble, and it is wonderful to read daily reports on how she is doing. (As she has Alzheimer's we don't always get the full picture when we call her!) The team in the HI office are equally brilliant; always at hand to help and advise. Thanks to the whole team, you're amazing!

Home Instead Romford have been providing daily care to my parents for several years. Their flexibility, assistance with other care matters outside of the home, caring and understanding communication makes what can be a difficult time easier for everyone involved. Thank you to all of the Home Instead team.

The communication with home instead is excellent, they're so helpful on the phone nothing is a problem, they fill in a report for every visit and contact the doctors if necessary giving us and my mother real peace of mind.

My family and I would like to take this opportunity to thank all the staff at Romford Home Instead for their help and support.

We are always treated respect, equality, compassion and understanding we are delighted HomeInstead are part of mum's life.

We are absolutely delighted with the care my mum received. Home Instead Homecare have been really helpful, professional and caring in all our interactions. My mums carer has been amazing and there's been a hugely positive change in my mum since we started getting her care. I just wish we'd done this years before.

It's clear that your team genuinely cares about the well-being of those they assist, and we appreciate all the efforts you have put in to ensure Dad's comfort and happiness, during a very difficult time.

Thank you so much for providing such a superb service.

Very happy with the service and care that Home Instead provide my 88-year-old mother. I don’t live near my mum so it’s very important to me that I can see how she is doing every day. The system they use allows me to remotely check how she is on each visit in real-time and gives a level of detail which gives me peace of mind. The care pros are just as the name suggests, caring and professional.

I would have no hesitation in recommending Home Instead to anyone looking for assistance for themselves or a loved one.

All of the Care Pros were professional, personable, and understood how to build the right relationships to deliver the best support. They were backed up by a responsive office team who were flexible around all of Mum’s care needs. What was most impressive were their problem solving skills and approach, which meant that every challenge was overcome quickly and creatively. Another core part of their approach was to ensure that the time spent was quality time built around companionship, as a core part of the physical and practical care that they provide. I can’t recommend them enough!

The carers, who are genuinely lovely people, all formed a really good bond with Mum so she was always very pleased to see them. From the management through to the office staff the communications were always thorough, polite and unfailingly helpful.

I can't express enough how grateful my whole family are to the whole team at Home Instead. The team shows compassion and professionalism every second that they have been caring for my dad. They have allowed my dad to stay in his house and be looked after to the highest standard. They are always on hand to help with everything. Thank you to everyone at Home Instead for everything you do.

I cannot rate Home Instead high enough. My mother is so happy with her care providers. They are gentle and kind, very thorough in their care, and super-efficient. Nothing gets missed and they are always on time, which is very important to an elderly person. They already feel like friends to Mum, she looks forward to their visits very much. The office staff are great too. Completely approachable, nothing is too much trouble for them. Always reachable, which gives me reassurance and so cheery. They work so well with us as relatives to make everything a positive, comfortable experience. The company is really well organised and run. We have 100% confidence in them and couldn't be happier. Thank you Home Instead.

I would certainly recommend Home Instead; it's a wonderful all-round service.

Thank you all at Home Instead for helping us keep our lovely Mum at home. We only wish we’d have called you in earlier!

I cannot praise the Home Instead team highly enough. The staff have been without exception compassionate, adaptable and responsive. It has been so reassuring to know that Mum will have carers of the highest calibre visiting her, preparing a meal, helping about the house and spending time listening and talking to her. Mum’s behaviour became challenging following dad’s death but they have remained committed to providing sensitive and caring support, the reports received following a visit are so reassuring and itemise everything that has been done and alert us to problems. Highly recommend this agency.