What Type of Services does Home Instead (Romford, Hornchurch, Rainham & Dagenham) offer?

Home Instead (Romford, Hornchurch, Rainham & Dagenham) offers Home Care.

How many Carers does Home Instead (Romford, Hornchurch, Rainham & Dagenham) employ?

Home Instead (Romford, Hornchurch, Rainham & Dagenham) employs 35 carers.

Home Instead (Romford, Hornchurch, Rainham & Dagenham), Bates Business Centre, Suite G6, Church Road, Harold Wood, Romford, London RM3 0JA

Review from Gary V (Son of Client) published on 18 September 2025 Submitted via Website • Report

Overall Experience

Home Instead Romford have been providing daily care to my parents for several years. Their flexibility, assistance with other care matters outside of the home, caring and understanding communication makes what can be a difficult time easier for everyone involved. Thank you to all of the Home Instead

team.

Reply from Kiran Agrawal, Director at Home Instead (Romford, Hornchurch, Rainham & Dagenham)

Thank you so much for your review. Mum and Dad are truly wonderful. The carers have really got to know and form a bond with them, as have the office team and we are so pleased you are all happy with the service. Thank you for trusting us to take care of Mum and Dad.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review from Lisa G (Daughter of Client) published on 18 September 2025 Submitted via Website • Report

Overall Experience

I would highly recommend Home Instead, they have made a massive difference to my elderly mother and to us as a family, we were struggling to cope caring for our mum around the clock but home instead have made it possible for us to have some normality back in our lives and at the same time given our

mum the care and attention she requires.
The lady that comes to us Anne has been amazing shes caring attentive and has become a friend to my mum, she's always available, very reliable and flexible if we need to call on her more often or change her days.
The communication with home instead is excellent, they're so helpful on the phone nothing is a problem, they fill in a report for every visit and contact the doctors if necessary giving us and my mother real peace of mind.

Reply from Kiran Agrawal, Director at Home Instead (Romford, Hornchurch, Rainham & Dagenham)

Thank you so much for your review and kind words. It's wonderful to know we have made such a difference to Mum and it gives you real peace of mind, it's an absolute pleasure supporting Mum. Thank you for choosing us!

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review from Lynn P (Daughter of Client) published on 16 September 2025 Submitted via Website • Report

Overall Experience

I contacted Home Instead when my mother was due to leave hospital after breaking her hip. This was back in March 2020 and from then until entering a care home, in August 2025, they have visited her twice a day.
The carer's and the office staff have been amazing, very professional and, i would say,a

cut above most other care companies. There have been many times when there were problems with mum's medication and they would go above and beyond to sort it out.
There was a time, before my mother entered the care home, that it suddenly became apparent that mum was in need of extra care, including overnight. After a phonecall to the office it was arranged immediately and with a carer that she had already met.
My family and I would like to take this opportunity to thank all the staff at Romford Home Instead for their help and support.

Reply from Kiran Agrawal, Director at Home Instead (Romford, Hornchurch, Rainham & Dagenham)

Thank you so much for your kind and thorough review. It was an absolute pleasure getting to know Mum and we thank you for trusting us with her care. The carers really did form a wonderful bond with Mum. We are so pleased we could provide Mum and yourselves reassurance when needed.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review from Sarah H (Daughter of Client) published on 7 March 2025 Submitted via Website • Report

Overall Experience

HomeInstead allows my mum to live her life independently & happily with support & care.
We are always treated respect, equality, compassion and understanding we are delighted HomeInstead are part of mum's life.

Reply from Kiran Agrawal, Director at Home Instead (Romford, Hornchurch, Rainham & Dagenham)

Thank you so much for your review and kind words . We are so pleased we are able to support Mum and help her continue to live independently. She is always so wonderful to be around and I know her care pros are very fond of her!

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review from M H (Son of Client) published on 8 January 2025 Submitted via Website • Report

Overall Experience

We are absolutely delighted with the care my mum received. Home Instead Homecare have been really helpful, professional and caring in all our interactions. My mums carer has been amazing and there's been a hugely positive change in my mum since we started getting her care. I just wish we'd done this

years before.

Reply from Kiran Agrawal, Director at Home Instead (Romford, Hornchurch, Rainham & Dagenham)

We really appreciate the time you have taken to write this review. Thank you so much, we are so pleased that we were able to make a difference for Mum. Thank you for choosing us, Home Instead Romford.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review from Heather S (Daughter of Client) published on 2 October 2024 Submitted via Website • Report

Overall Experience

We are truly grateful for the compassion and attention you and your care pros have shown to our dad and ourselves as a family.
It's clear that your team genuinely cares about the well-being of those they assist, and we appreciate all the efforts you have put in to ensure Dad's comfort and happiness,

during a very difficult time.

Reply from Kiran Agrawal, Director at Home Instead (Romford, Hornchurch, Rainham & Dagenham)

Thank you so much for your review and kind words. Thank you for trusting us to care for Dad, what a wonderful man! We are so pleased we could be there for you during these difficult times.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review from Pauline C (Daughter of Client) published on 28 May 2024 Submitted via Website • Report

Overall Experience

The service provided to my 96-year-old Mum is second to none.
Everyone is extremely helpful, professional, caring and friendly and they go out of their way to accommodate specific requests.
My mum so enjoys and looks forward to her visits from her care provider. Knowing I can rely on Home Instead

to take Mum to hospital appointments when I‘m not available is a great help to me, knowing I can trust and rely on Mum’s care provider to support Mum in the best way possible.
Thank you so much for providing such a superb service.

Reply from Kiran Agrawal, Director at Home Instead (Romford, Hornchurch, Rainham & Dagenham)

Thank you so much for sharing your experience. We are so pleased we have been able to support Mum and in turn, give you peace of mind and reassurance, that's exactly what we are here for.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review from Teresa C (Daughter of Client) published on 16 February 2024 Submitted via Website • Report

Overall Experience

Very happy with the service and care that Home Instead provide my 88-year-old mother. I don’t live near my mum so it’s very important to me that I can see how she is doing every day. The system they use allows me to remotely check how she is on each visit in real-time and gives a level of detail which

gives me peace of mind. The care pros are just as the name suggests, caring and professional.

Reply from Ajay Agrawal, Director at Home Instead (Romford, Hornchurch, Rainham & Dagenham)

Thank you for sharing your experience with us. It's so important to us that you feel peace of mind and comforted knowing Mum is well looked after. Thank you for entrusting us to care for Mum.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review from R B (Daughter of Client) published on 4 September 2023 Submitted via Website • Report

Overall Experience

After a few hospital stays, my father needed help to live at home. It was incredibly stressful trying to find a team of people to care for Dad, who would look after him as if he were their parent and who we could trust. Fortunately my sister saw Home Instead featured on a TV show. I contacted them abs

it just felt right. Home Instead knew exactly what they were doing and more importantly, what we were talking about. Their ethos was not only to assist Dad on a day-to-day basis but to help him rehabilitate as much as possible. They helped every step of the way, often exceeding expectations. As Dad's health fluctuated so did his needs. Home Instead's care pros rose to every challenge Dad presented to them. All of them were absolutely brilliant, from the first call to the last visit. We could not have coped without their help.
I would have no hesitation in recommending Home Instead to anyone looking for assistance for themselves or a loved one.

Reply from Kiran Agrawal, Director at Home Instead (Romford, Hornchurch, Rainham & Dagenham)

Thank you so much for sharing your experience; we are so pleased it exceeded your expectations. We understand how difficult it can be when looking for care for a loved one and our aim is to make this as supportive and reassuring for families as possible. Thank you for trusting us and choosing Home Instead, it really was an honour to be able to support Dad.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review from Andrew v (Son of Client) published on 26 May 2023 Submitted via Website • Report

Overall Experience

The team at Home Instead really are outstanding. They have provided truly person centred care to my mum, and have worked in partnership with her, me and my brothers to ensure that she received the best care and support possible. Nothing was too much. Communication was excellent and their Care Planning

app meant I was always aware of what was happening and who was supporting Mum each day.
All of the Care Pros were professional, personable, and understood how to build the right relationships to deliver the best support. They were backed up by a responsive office team who were flexible around all of Mum’s care needs. What was most impressive were their problem solving skills and approach, which meant that every challenge was overcome quickly and creatively. Another core part of their approach was to ensure that the time spent was quality time built around companionship, as a core part of the physical and practical care that they provide. I can’t recommend them enough!

Reply from Kiran Agrawal, Director at Home Instead (Romford, Hornchurch, Rainham & Dagenham)

Thank you so much for such a detailed review of our services and sharing your experience. We are so thankful you trusted us to provide care and support for Mum and thrilled that this met all your expectations.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review from T G (Son of Client) published on 17 January 2023 Submitted via Website • Report

Overall Experience

My Mum until recently had been a client of Home Instead for 20 months. I would have no hesitation in recommending Home Instead to other prospective clients. The level of service throughout the company is absolutely excellent. The carers are professional, caring and kind, we were very satisfied Mum was

safe, happy and well looked after in their care.
The carers, who are genuinely lovely people, all formed a really good bond with Mum so she was always very pleased to see them. From the management through to the office staff the communications were always thorough, polite and unfailingly helpful.

Reply from Kiran Agrawal, Director at Home Instead (Romford, Hornchurch, Rainham & Dagenham)

It was an absolute pleasure being able to look after Mum. Thank you so much for choosing Home Instead Romford and allowing us the opportunity to support Mum. All the care professionals loved visiting Mum and we are so pleased at the bond they all formed. Thank you so much for taking the time out to write this, it's hugely appreciated.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review from Andrew M (Son of Client) published on 14 December 2022 Submitted via Website • Report

Overall Experience

I can't express enough how grateful my whole family are to the whole team at Home Instead. The team shows compassion and professionalism every second that they have been caring for my dad. They have allowed my dad to stay in his house and be looked after to the highest standard. They are always on hand

to help with everything. Thank you to everyone at Home Instead for everything you do.

Reply from Kiran Agrawal, Director at Home Instead (Romford, Hornchurch, Rainham & Dagenham)

Thank you so much for your review and incredibly kind words. We feel honoured to be able to support and care for Dad. We are so pleased you recognise how much we care and glad you and the family are comforted by this. Thank you for choosing us to support Dad.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review from C A (Daughter of Client) published on 18 July 2022 Submitted via Website • Report

Overall Experience

I cannot rate Home Instead high enough. My mother is so happy with her care providers. They are gentle and kind, very thorough in their care, and super-efficient. Nothing gets missed and they are always on time, which is very important to an elderly person. They already feel like friends to Mum, she

looks forward to their visits very much. The office staff are great too. Completely approachable, nothing is too much trouble for them. Always reachable, which gives me reassurance and so cheery. They work so well with us as relatives to make everything a positive, comfortable experience. The company is really well organised and run. We have 100% confidence in them and couldn't be happier. Thank you Home Instead.

Reply from Kiran Agrawal, Director at Home Instead (Romford, Hornchurch, Rainham & Dagenham)

Thank you so much for your kind review. We are thrilled to hear Mum is happy with the service. The care professionals that visit Mum are also very fond of her and genuinely enjoy being able to support her. Thank you so much for taking the time to write this and share your feedback and experiences.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review from Karen S (Daughter of Client) published on 7 July 2022 Submitted via Website • Report

Overall Experience

I was so pleased I found Home Instead Romford. My dad lived with me, and I was struggling to look after him in the mornings and hold down a full-time job.
I was very hesitant in engaging a care agency coming into our own home. However, all of the carers are lovely and friendly. They took an interest

in Dad and seemed to genuinely enjoy caring for him. He enjoyed their company and accepted the care despite his insistence at the beginning that he did not need carers. This really took the pressure off of me. On arrival, they were always prepared to read his notes, so knowing of any changes to his care needs. Both the office management and administration team were extremely efficient and responsive.
I would certainly recommend Home Instead; it's a wonderful all-round service.

Reply from Kiran Agrawal, Director at Home Instead (Romford, Hornchurch, Rainham & Dagenham)

Thank you so much for sharing your experience. We really appreciate you taking the time out to write this. We absolutely loved caring for Dad and it means so much to us that both you and Dad were happy with the service.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review from Joan C (Daughter of Client) published on 15 July 2021 Submitted via Website • Report

Overall Experience

Mum had vehemently rejected carers in the past but with, amongst other things, her Alzheimer’s getting worse we were getting desperate.
As soon as we met Mum’s two caregivers we knew we’d made the right choice. We instantly trusted them. After just two months they have become part of the family, providing

practical and emotional support to us all. They are genuine and kind and we feel we can ask them anything - for advice or for practical help. Our 95-year-old Mum is so much more focused, is talking more and enjoys their visits, even letting them help her with her personal care: up until now she wouldn’t let anyone near her. She seems generally so much happier which of course means we are too. It has changed our lives for the better and we now get more quality time with Mum.
Thank you all at Home Instead for helping us keep our lovely Mum at home. We only wish we’d have called you in earlier!

Reply from Kiran Agrawal, Director at Home Instead (Romford, Hornchurch, Rainham & Dagenham)

Thank you so much for your kind words. We love being able to support Mum. Our caregivers have formed such a lovely relationship with Mum and we are so pleased with the progress Mum has made. They have a good giggle together! We love that she enjoys the visits and it means everything to us that we are able to support both Mum and you as a family.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review from Patricia R (Daughter of Client) published on 3 June 2021 Submitted via Website • Report

Overall Experience

I cannot praise the Home Instead team highly enough. The staff have been without exception compassionate, adaptable and responsive. It has been so reassuring to know that Mum will have carers of the highest calibre visiting her, preparing a meal, helping about the house and spending time listening and

talking to her. Mum’s behaviour became challenging following dad’s death but they have remained committed to providing sensitive and caring support, the reports received following a visit are so reassuring and itemise everything that has been done and alert us to problems. Highly recommend this agency.

Reply from Kiran Agrawal, Director at Home Instead (Romford, Hornchurch, Rainham & Dagenham)

Thank you so much for your kind words. It means so much to us that you feel reassured that Mum is in safe hands. Our caregivers absolutely love visiting mum and being able to support her, provide comfort and share stories that make her smile!

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review from Casilda R (Daughter of Client) published on 29 April 2021 Submitted via Website • Report

Overall Experience

Home Instead have a wonderful team of employees who collectively supported mum and us to a very high standard, which was always professional while also very personal. They were always willing to go the extra mile, which was particularly apparent when Mum came out of hospital last time and her needs

had changed; they were able to respond and adapt her care accordingly giving both mum and ourselves confidence.
My mum developed a wonderful rapport with the caregivers, who each brought different attributes to her care, whether this was encouraging her with walking, sharing a joke or delivering patient gentle care when she was tired and weary.
The team are a credit to the owners decent management philosophies which are reflected in their approaches to the job.
Home Instead also provided us with additional support and advice with respects to additional community care services.
I would not hesitate to recommend their services.

Reply from Kiran Agrawal, Director at Home Instead (Romford, Hornchurch, Rainham & Dagenham)

Thank you so much for taking the time out to write this review. It was the utmost privilege looking after Mum and I am so pleased that the family and Mum felt supported throughout. Thank you for choosing us.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review from Peter D (Son of Client) published on 6 April 2021 Submitted via Website • Report

Overall Experience

We used Home Instead (Romford, Hornchurch & Rainham) to look after my mum. The care provided was exceptional. My mum was extremely hesitant about getting anyone in and it took a lot of encouragement from us as a family. We started with five daily visits but as mum took so well to this, we increased

to everyday. Management were very quick in getting any changes implemented. We did have some adjustments to times and appointments which required carers to take mum and again they sorted this very quickly. The ladies were great with mum, patient and very reassuring. My mum recently moved away with my sister so we no longer need care but I wouldn’t hesitate to recommend. Thanks again.

Reply from Kiran Agrawal, Director at Home Instead (Romford, Hornchurch, Rainham & Dagenham)

Thank you so much for your kind review. It was a pleasure looking after mum and we are so pleased you, mum and the rest of the family were happy and confident in the service we provided. We hope mum continues to remain happy and healthy!

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review from Deborah (Niece of Client) published on 12 March 2021 Submitted via Website • Report

Overall Experience

After two years with another agency, we moved my aunt's care to Home Instead Romford. It has been a smooth and successful transition. My aunt is 87, has dementia and has no children. My family and I live at a distance and it is vital that we collaborate with a proactive team with excellent communication

and attention to detail. We have high expectations and Home Instead exceeds those expectations every week. The managers are extremely professional, efficient and friendly. They are always on hand if we have a concern/need advice and are quick to make sensible suggestions and recommendations. The family app, where we are able to read the real-time reports/actions from each CAREGiver, is invaluable. My aunt has a consistent core team of CAREGivers who she looks forward to seeing/spending time with and describes as being 'a lovely lot'. We really appreciate their kindness, patience and 'can-do' attitude. The client relationship and companionship are at the heart of Home Instead's comprehensive service.

Reply from Kiran Agrawal, Director at Home Instead (Romford, Hornchurch, Rainham & Dagenham)

Thank you so much for sharing your positive experience. We really enjoy looking after your aunt and it means so much to us that both you and your aunt are happy with the service.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review from Richard M (Grandson of Client) published on 18 February 2021 Submitted via Website • Report

Overall Experience

Home Instead (Romford, Hornchurch & Rainham) have been excellent in providing care for my elderly grandfather. Management are always responsive and go the extra mile and my grandfather is happy and healthy with the support of his carers. We are so glad to have found a team like yours. Thank you so much.

Reply from Ajay Agrawal, Director at Home Instead (Romford, Hornchurch, Rainham & Dagenham)

Thank you so much for your review and positive feedback. We are really pleased you are happy with the service and will continue to do all we can to support Grandad to remain happy and healthy.