Submit a Review for Home Instead (Romford, Hornchurch, Rainham & Dagenham)
Bates Business Centre, Suite G6, Church Road, Harold Wood, Romford, RM3 0JA
View Full Details of Home Instead (Romford, Hornchurch, Rainham & Dagenham)Latest Reviews for Home Instead (Romford, Hornchurch, Rainham & Dagenham)
18 September 2025
Home Instead Romford have been providing daily care to my parents for several years. Their flexibility, assistance with other care matters outside of the home, caring and understanding communication makes what can be a difficult time easier for everyone involved. Thank you to all of the Home Instead team.
18 September 2025
I would highly recommend Home Instead, they have made a massive difference to my elderly mother and to us as a family, we were struggling to cope caring for our mum around the clock but home instead have made it possible for us to have some normality back in our lives and at the same time given our mum the care and attention she requires. The lady that comes to us Anne has been amazing shes caring attentive and has become a friend to my mum, she's always available, very reliable and flexible if we need to call on her more often or change her days. The communication with home instead is excellent, they're so helpful on the phone nothing is a problem, they fill in a report for every visit and contact the doctors if necessary giving us and my mother real peace of mind.
16 September 2025
I contacted Home Instead when my mother was due to leave hospital after breaking her hip. This was back in March 2020 and from then until entering a care home, in August 2025, they have visited her twice a day. The carer's and the office staff have been amazing, very professional and, i would say,a cut above most other care companies. There have been many times when there were problems with mum's medication and they would go above and beyond to sort it out. There was a time, before my mother entered the care home, that it suddenly became apparent that mum was in need of extra care, including overnight. After a phonecall to the office it was arranged immediately and with a carer that she had already met. My family and I would like to take this opportunity to thank all the staff at Romford Home Instead for their help and support.
07 March 2025
HomeInstead allows my mum to live her life independently & happily with support & care. We are always treated respect, equality, compassion and understanding we are delighted HomeInstead are part of mum's life.
08 January 2025
We are absolutely delighted with the care my mum received. Home Instead Homecare have been really helpful, professional and caring in all our interactions. My mums carer has been amazing and there's been a hugely positive change in my mum since we started getting her care. I just wish we'd done this years before.
02 October 2024
We are truly grateful for the compassion and attention you and your care pros have shown to our dad and ourselves as a family. It's clear that your team genuinely cares about the well-being of those they assist, and we appreciate all the efforts you have put in to ensure Dad's comfort and happiness, during a very difficult time.
28 May 2024
The service provided to my 96-year-old Mum is second to none. Everyone is extremely helpful, professional, caring and friendly and they go out of their way to accommodate specific requests. My mum so enjoys and looks forward to her visits from her care provider. Knowing I can rely on Home Instead to take Mum to hospital appointments when I‘m not available is a great help to me, knowing I can trust and rely on Mum’s care provider to support Mum in the best way possible. Thank you so much for providing such a superb service.
16 February 2024
Very happy with the service and care that Home Instead provide my 88-year-old mother. I don’t live near my mum so it’s very important to me that I can see how she is doing every day. The system they use allows me to remotely check how she is on each visit in real-time and gives a level of detail which gives me peace of mind. The care pros are just as the name suggests, caring and professional.
04 September 2023
After a few hospital stays, my father needed help to live at home. It was incredibly stressful trying to find a team of people to care for Dad, who would look after him as if he were their parent and who we could trust. Fortunately my sister saw Home Instead featured on a TV show. I contacted them abs it just felt right. Home Instead knew exactly what they were doing and more importantly, what we were talking about. Their ethos was not only to assist Dad on a day-to-day basis but to help him rehabilitate as much as possible. They helped every step of the way, often exceeding expectations. As Dad's health fluctuated so did his needs. Home Instead's care pros rose to every challenge Dad presented to them. All of them were absolutely brilliant, from the first call to the last visit. We could not have coped without their help. I would have no hesitation in recommending Home Instead to anyone looking for assistance for themselves or a loved one.
26 May 2023
The team at Home Instead really are outstanding. They have provided truly person centred care to my mum, and have worked in partnership with her, me and my brothers to ensure that she received the best care and support possible. Nothing was too much. Communication was excellent and their Care Planning app meant I was always aware of what was happening and who was supporting Mum each day. All of the Care Pros were professional, personable, and understood how to build the right relationships to deliver the best support. They were backed up by a responsive office team who were flexible around all of Mum’s care needs. What was most impressive were their problem solving skills and approach, which meant that every challenge was overcome quickly and creatively. Another core part of their approach was to ensure that the time spent was quality time built around companionship, as a core part of the physical and practical care that they provide. I can’t recommend them enough!
17 January 2023
My Mum until recently had been a client of Home Instead for 20 months. I would have no hesitation in recommending Home Instead to other prospective clients. The level of service throughout the company is absolutely excellent. The carers are professional, caring and kind, we were very satisfied Mum was safe, happy and well looked after in their care. The carers, who are genuinely lovely people, all formed a really good bond with Mum so she was always very pleased to see them. From the management through to the office staff the communications were always thorough, polite and unfailingly helpful.
14 December 2022
I can't express enough how grateful my whole family are to the whole team at Home Instead. The team shows compassion and professionalism every second that they have been caring for my dad. They have allowed my dad to stay in his house and be looked after to the highest standard. They are always on hand to help with everything. Thank you to everyone at Home Instead for everything you do.
18 July 2022
I cannot rate Home Instead high enough. My mother is so happy with her care providers. They are gentle and kind, very thorough in their care, and super-efficient. Nothing gets missed and they are always on time, which is very important to an elderly person. They already feel like friends to Mum, she looks forward to their visits very much. The office staff are great too. Completely approachable, nothing is too much trouble for them. Always reachable, which gives me reassurance and so cheery. They work so well with us as relatives to make everything a positive, comfortable experience. The company is really well organised and run. We have 100% confidence in them and couldn't be happier. Thank you Home Instead.
07 July 2022
I was so pleased I found Home Instead Romford. My dad lived with me, and I was struggling to look after him in the mornings and hold down a full-time job. I was very hesitant in engaging a care agency coming into our own home. However, all of the carers are lovely and friendly. They took an interest in Dad and seemed to genuinely enjoy caring for him. He enjoyed their company and accepted the care despite his insistence at the beginning that he did not need carers. This really took the pressure off of me. On arrival, they were always prepared to read his notes, so knowing of any changes to his care needs. Both the office management and administration team were extremely efficient and responsive. I would certainly recommend Home Instead; it's a wonderful all-round service.
15 July 2021
Mum had vehemently rejected carers in the past but with, amongst other things, her Alzheimer’s getting worse we were getting desperate. As soon as we met Mum’s two caregivers we knew we’d made the right choice. We instantly trusted them. After just two months they have become part of the family, providing practical and emotional support to us all. They are genuine and kind and we feel we can ask them anything - for advice or for practical help. Our 95-year-old Mum is so much more focused, is talking more and enjoys their visits, even letting them help her with her personal care: up until now she wouldn’t let anyone near her. She seems generally so much happier which of course means we are too. It has changed our lives for the better and we now get more quality time with Mum. Thank you all at Home Instead for helping us keep our lovely Mum at home. We only wish we’d have called you in earlier!
03 June 2021
I cannot praise the Home Instead team highly enough. The staff have been without exception compassionate, adaptable and responsive. It has been so reassuring to know that Mum will have carers of the highest calibre visiting her, preparing a meal, helping about the house and spending time listening and talking to her. Mum’s behaviour became challenging following dad’s death but they have remained committed to providing sensitive and caring support, the reports received following a visit are so reassuring and itemise everything that has been done and alert us to problems. Highly recommend this agency.
29 April 2021
Home Instead have a wonderful team of employees who collectively supported mum and us to a very high standard, which was always professional while also very personal. They were always willing to go the extra mile, which was particularly apparent when Mum came out of hospital last time and her needs had changed; they were able to respond and adapt her care accordingly giving both mum and ourselves confidence. My mum developed a wonderful rapport with the caregivers, who each brought different attributes to her care, whether this was encouraging her with walking, sharing a joke or delivering patient gentle care when she was tired and weary. The team are a credit to the owners decent management philosophies which are reflected in their approaches to the job. Home Instead also provided us with additional support and advice with respects to additional community care services. I would not hesitate to recommend their services.
06 April 2021
We used Home Instead (Romford, Hornchurch & Rainham) to look after my mum. The care provided was exceptional. My mum was extremely hesitant about getting anyone in and it took a lot of encouragement from us as a family. We started with five daily visits but as mum took so well to this, we increased to everyday. Management were very quick in getting any changes implemented. We did have some adjustments to times and appointments which required carers to take mum and again they sorted this very quickly. The ladies were great with mum, patient and very reassuring. My mum recently moved away with my sister so we no longer need care but I wouldn’t hesitate to recommend. Thanks again.
12 March 2021
After two years with another agency, we moved my aunt's care to Home Instead Romford. It has been a smooth and successful transition. My aunt is 87, has dementia and has no children. My family and I live at a distance and it is vital that we collaborate with a proactive team with excellent communication and attention to detail. We have high expectations and Home Instead exceeds those expectations every week. The managers are extremely professional, efficient and friendly. They are always on hand if we have a concern/need advice and are quick to make sensible suggestions and recommendations. The family app, where we are able to read the real-time reports/actions from each CAREGiver, is invaluable. My aunt has a consistent core team of CAREGivers who she looks forward to seeing/spending time with and describes as being 'a lovely lot'. We really appreciate their kindness, patience and 'can-do' attitude. The client relationship and companionship are at the heart of Home Instead's comprehensive service.
18 February 2021
Home Instead (Romford, Hornchurch & Rainham) have been excellent in providing care for my elderly grandfather. Management are always responsive and go the extra mile and my grandfather is happy and healthy with the support of his carers. We are so glad to have found a team like yours. Thank you so much.
Latest Reviews for Home Instead (Romford, Hornchurch, Rainham & Dagenham)
18 September 2025
Home Instead Romford have been providing daily care to my parents for several years. Their flexibility, assistance with other care matters outside of the home, caring and understanding communication makes what can be a difficult time easier for everyone involved. Thank you to all of the Home Instead team.
18 September 2025
I would highly recommend Home Instead, they have made a massive difference to my elderly mother and to us as a family, we were struggling to cope caring for our mum around the clock but home instead have made it possible for us to have some normality back in our lives and at the same time given our mum the care and attention she requires. The lady that comes to us Anne has been amazing shes caring attentive and has become a friend to my mum, she's always available, very reliable and flexible if we need to call on her more often or change her days. The communication with home instead is excellent, they're so helpful on the phone nothing is a problem, they fill in a report for every visit and contact the doctors if necessary giving us and my mother real peace of mind.
16 September 2025
I contacted Home Instead when my mother was due to leave hospital after breaking her hip. This was back in March 2020 and from then until entering a care home, in August 2025, they have visited her twice a day. The carer's and the office staff have been amazing, very professional and, i would say,a cut above most other care companies. There have been many times when there were problems with mum's medication and they would go above and beyond to sort it out. There was a time, before my mother entered the care home, that it suddenly became apparent that mum was in need of extra care, including overnight. After a phonecall to the office it was arranged immediately and with a carer that she had already met. My family and I would like to take this opportunity to thank all the staff at Romford Home Instead for their help and support.
07 March 2025
HomeInstead allows my mum to live her life independently & happily with support & care. We are always treated respect, equality, compassion and understanding we are delighted HomeInstead are part of mum's life.
08 January 2025
We are absolutely delighted with the care my mum received. Home Instead Homecare have been really helpful, professional and caring in all our interactions. My mums carer has been amazing and there's been a hugely positive change in my mum since we started getting her care. I just wish we'd done this years before.
02 October 2024
We are truly grateful for the compassion and attention you and your care pros have shown to our dad and ourselves as a family. It's clear that your team genuinely cares about the well-being of those they assist, and we appreciate all the efforts you have put in to ensure Dad's comfort and happiness, during a very difficult time.
28 May 2024
The service provided to my 96-year-old Mum is second to none. Everyone is extremely helpful, professional, caring and friendly and they go out of their way to accommodate specific requests. My mum so enjoys and looks forward to her visits from her care provider. Knowing I can rely on Home Instead to take Mum to hospital appointments when I‘m not available is a great help to me, knowing I can trust and rely on Mum’s care provider to support Mum in the best way possible. Thank you so much for providing such a superb service.
16 February 2024
Very happy with the service and care that Home Instead provide my 88-year-old mother. I don’t live near my mum so it’s very important to me that I can see how she is doing every day. The system they use allows me to remotely check how she is on each visit in real-time and gives a level of detail which gives me peace of mind. The care pros are just as the name suggests, caring and professional.
04 September 2023
After a few hospital stays, my father needed help to live at home. It was incredibly stressful trying to find a team of people to care for Dad, who would look after him as if he were their parent and who we could trust. Fortunately my sister saw Home Instead featured on a TV show. I contacted them abs it just felt right. Home Instead knew exactly what they were doing and more importantly, what we were talking about. Their ethos was not only to assist Dad on a day-to-day basis but to help him rehabilitate as much as possible. They helped every step of the way, often exceeding expectations. As Dad's health fluctuated so did his needs. Home Instead's care pros rose to every challenge Dad presented to them. All of them were absolutely brilliant, from the first call to the last visit. We could not have coped without their help. I would have no hesitation in recommending Home Instead to anyone looking for assistance for themselves or a loved one.
26 May 2023
The team at Home Instead really are outstanding. They have provided truly person centred care to my mum, and have worked in partnership with her, me and my brothers to ensure that she received the best care and support possible. Nothing was too much. Communication was excellent and their Care Planning app meant I was always aware of what was happening and who was supporting Mum each day. All of the Care Pros were professional, personable, and understood how to build the right relationships to deliver the best support. They were backed up by a responsive office team who were flexible around all of Mum’s care needs. What was most impressive were their problem solving skills and approach, which meant that every challenge was overcome quickly and creatively. Another core part of their approach was to ensure that the time spent was quality time built around companionship, as a core part of the physical and practical care that they provide. I can’t recommend them enough!
17 January 2023
My Mum until recently had been a client of Home Instead for 20 months. I would have no hesitation in recommending Home Instead to other prospective clients. The level of service throughout the company is absolutely excellent. The carers are professional, caring and kind, we were very satisfied Mum was safe, happy and well looked after in their care. The carers, who are genuinely lovely people, all formed a really good bond with Mum so she was always very pleased to see them. From the management through to the office staff the communications were always thorough, polite and unfailingly helpful.
14 December 2022
I can't express enough how grateful my whole family are to the whole team at Home Instead. The team shows compassion and professionalism every second that they have been caring for my dad. They have allowed my dad to stay in his house and be looked after to the highest standard. They are always on hand to help with everything. Thank you to everyone at Home Instead for everything you do.
18 July 2022
I cannot rate Home Instead high enough. My mother is so happy with her care providers. They are gentle and kind, very thorough in their care, and super-efficient. Nothing gets missed and they are always on time, which is very important to an elderly person. They already feel like friends to Mum, she looks forward to their visits very much. The office staff are great too. Completely approachable, nothing is too much trouble for them. Always reachable, which gives me reassurance and so cheery. They work so well with us as relatives to make everything a positive, comfortable experience. The company is really well organised and run. We have 100% confidence in them and couldn't be happier. Thank you Home Instead.
07 July 2022
I was so pleased I found Home Instead Romford. My dad lived with me, and I was struggling to look after him in the mornings and hold down a full-time job. I was very hesitant in engaging a care agency coming into our own home. However, all of the carers are lovely and friendly. They took an interest in Dad and seemed to genuinely enjoy caring for him. He enjoyed their company and accepted the care despite his insistence at the beginning that he did not need carers. This really took the pressure off of me. On arrival, they were always prepared to read his notes, so knowing of any changes to his care needs. Both the office management and administration team were extremely efficient and responsive. I would certainly recommend Home Instead; it's a wonderful all-round service.
15 July 2021
Mum had vehemently rejected carers in the past but with, amongst other things, her Alzheimer’s getting worse we were getting desperate. As soon as we met Mum’s two caregivers we knew we’d made the right choice. We instantly trusted them. After just two months they have become part of the family, providing practical and emotional support to us all. They are genuine and kind and we feel we can ask them anything - for advice or for practical help. Our 95-year-old Mum is so much more focused, is talking more and enjoys their visits, even letting them help her with her personal care: up until now she wouldn’t let anyone near her. She seems generally so much happier which of course means we are too. It has changed our lives for the better and we now get more quality time with Mum. Thank you all at Home Instead for helping us keep our lovely Mum at home. We only wish we’d have called you in earlier!
03 June 2021
I cannot praise the Home Instead team highly enough. The staff have been without exception compassionate, adaptable and responsive. It has been so reassuring to know that Mum will have carers of the highest calibre visiting her, preparing a meal, helping about the house and spending time listening and talking to her. Mum’s behaviour became challenging following dad’s death but they have remained committed to providing sensitive and caring support, the reports received following a visit are so reassuring and itemise everything that has been done and alert us to problems. Highly recommend this agency.
29 April 2021
Home Instead have a wonderful team of employees who collectively supported mum and us to a very high standard, which was always professional while also very personal. They were always willing to go the extra mile, which was particularly apparent when Mum came out of hospital last time and her needs had changed; they were able to respond and adapt her care accordingly giving both mum and ourselves confidence. My mum developed a wonderful rapport with the caregivers, who each brought different attributes to her care, whether this was encouraging her with walking, sharing a joke or delivering patient gentle care when she was tired and weary. The team are a credit to the owners decent management philosophies which are reflected in their approaches to the job. Home Instead also provided us with additional support and advice with respects to additional community care services. I would not hesitate to recommend their services.
06 April 2021
We used Home Instead (Romford, Hornchurch & Rainham) to look after my mum. The care provided was exceptional. My mum was extremely hesitant about getting anyone in and it took a lot of encouragement from us as a family. We started with five daily visits but as mum took so well to this, we increased to everyday. Management were very quick in getting any changes implemented. We did have some adjustments to times and appointments which required carers to take mum and again they sorted this very quickly. The ladies were great with mum, patient and very reassuring. My mum recently moved away with my sister so we no longer need care but I wouldn’t hesitate to recommend. Thanks again.
12 March 2021
After two years with another agency, we moved my aunt's care to Home Instead Romford. It has been a smooth and successful transition. My aunt is 87, has dementia and has no children. My family and I live at a distance and it is vital that we collaborate with a proactive team with excellent communication and attention to detail. We have high expectations and Home Instead exceeds those expectations every week. The managers are extremely professional, efficient and friendly. They are always on hand if we have a concern/need advice and are quick to make sensible suggestions and recommendations. The family app, where we are able to read the real-time reports/actions from each CAREGiver, is invaluable. My aunt has a consistent core team of CAREGivers who she looks forward to seeing/spending time with and describes as being 'a lovely lot'. We really appreciate their kindness, patience and 'can-do' attitude. The client relationship and companionship are at the heart of Home Instead's comprehensive service.
18 February 2021
Home Instead (Romford, Hornchurch & Rainham) have been excellent in providing care for my elderly grandfather. Management are always responsive and go the extra mile and my grandfather is happy and healthy with the support of his carers. We are so glad to have found a team like yours. Thank you so much.