Home Instead (Westminster & City of London)

We were impressed by the quality and flexibility of the service. Our needs fluctuated with the demands of treatment and surgery and we were impressed and grateful for Home Instead's willingness to provide the care we needed when we needed it.

I was very pleased with the care I received.

Assigned an individual who I got on with very well and who worked with me to get me back to independence as quickly as possible.I enjoyed the time I spent with her

It's not the cheapest company but I'm very happy with the service they provide for my mum.

I believe that the system is EXCELLENT. Would like to send my thanks to everything that you do for me. I have been with Home Instead for a number of years and would recommend this service (In which I have already done so).

As the wife who wants to lead some independence, Home Instead office has been excellent when I ask for extra hours to cover times when I am out. My husband now needs extra care for company, and also meal times over and above the normal 9-11am in the mornings. The office always seems so flexible and helpful. I find the monthly timesheet very helpful so that I know the carer who is due to arrive.

I am confident so I have asked for full-time care for five days so that I can take a holiday.

Some of my friends who live away from London but who are in a similar situation, have asked me for advice. I always recommend Home Instead and advise them that Home Instead has offices all over the country.

The carers sent have been very personable and efficient in carrying out their domestic duties. They have always been punctual and willing to help as required, including accompanying me to local shops etc.

I have been very impressed and thankful for the care that Home Instead have shown in looking after the resident, who suffers with dementia, over the last eighteen months. Her particular wishes have been respected throughout and the carers have been kind and considerate. It has not been an easy situation and Home Instead's management have done its utmost to find the right carers to cope with the situation. I have found the daily log particularly helpful.

My mother has a carer visit from Home Instead every day to help her with tasks at home, keeping appointments, meeting friends and general companionship. All the carers are helpful, kind and conscientious and the managers are also always helpful and reply to emails and concerns quickly. My mother has a very good relationship with all her carers and we, her children, have peace of mind that she is getting the care and support she needs. Highly recommended.

I used Home Instead to look after my father, who was visiting from the US and who uses carers when he's home. The 2 people who came were both extremely kind and conscientious and my father had nothing but good things to say about both. Rates were fair (far lower than in the US) and the company was very easy to deal with. Highly recommended.

operation, as I live alone. Home Instead arranged everything beautifully and at very short notice. I knew the company because they provided care for my mother before she died. I am usually very fit and independent, but after the spinal operation, there were many activities I was unable to do, for a few weeks. My carer was incredibly kind and efficient and looked after me beautifully without being an unwelcome presence in my home. I highly recommend this professional considerate company and their staff.

I broke my right arm just below the shoulder at the end of February and had to have shoulder surgery which took place on 23rd March. Home Instead sent us a delightful carer who initially came to us three days a week, helping me to shower, wash my hair, and do all the things I could not do for myself. She took on the laundry, some food preparation, shopping etc. as well as helping me with my exercises, when I commenced physiotherapy after the operation. My husband and I both felt she was a real friend as well as being a tremendous support. Gradually, as my condition improved we arranged for her visits to go down from three days a week to two and finally to one day a week in August, which was her last month with us. We cannot praise her and Home Instead more highly.

I broke my dominant arm and was unable to wash or dress myself. At very short notice Home Instead provided lovely carers in the mornings and evenings for several weeks with less frequent visits as I became stronger. I was told "treat us as your friends or family" and they really were: they did everything from showering and dressing me to preparing meals, helping me shop, watering my window boxes and even addressing envelopes. Not only were my helpers good carers they were also enjoyable company. Thank you!

I had just had hip surgery. My husband had a bad back so was unable to help around our home and we were in the middle of "lockdown". It was wonderful to have two visits each week from cheerful happy people. On one visit I had help to show, was my hair and put away the weekly shop. On the second visit, a delicious meal was cooked served and cleaned away. Indeed frequently a large pot of vegetable soup was also cooked, some of which was frozen for us to use later in the week. It was lovely having visits from friendly, helpful people.

We are so pleased that our aunt is being so kindly cared for. The main thing is she likes all the caregivers. Each one bringing their own gift of kindness. Not just the physical care, but reading and singing with her. And listening to the stories of a long lived life. I see respect for her, as a mature woman, and also the warmth and care like one might give a child. That she needs and enjoys at this time in her life.

Home Instead came recommended by a social worker looking after a terrible situation with my mother's dementia and physical decline. The care and attention shown to my mother and the communication and advice offered to me have seen a complete reversal in my mother's situation. With daily 3 hours visits and nutritional support, I have seen my mother return to a happier and more relaxed state of mind. Being able to interact with Home Instead from overseas has given me the peace of mind I craved for.

I have experienced them as both efficient and humane also their care to selecting a carer most likely to fit my needs.

By the end of January, I hope to be self-sufficient so my wife and I will manage unaided.

The Home Instead carers were remarkable in their patience and understanding of how to make the client's life more enjoyable. As well as traditional caring tasks they would read to her, watch natural history programmes with her and were very kind. They worked well with the live-in carers and made life very much easier than it might otherwise have been. Very highly recommended.

All-round an impressive level of professionalism.