What Type of Services does Home Instead (Westminster & City of London) offer?

Home Instead (Westminster & City of London) offers Home Care.

How many Carers does Home Instead (Westminster & City of London) employ?

Home Instead (Westminster & City of London) employs 45 carers.

Home Instead (Westminster & City of London), St Saviours House, 39-41 Union Street, London SE1 1SD

Review from Ruth S (Daughter of Client) published on 16 April 2025 Submitted via Website • Report

Overall Experience

Two of the carers looked after my 96 year old mother at home while I was on holiday for a week. I also have a day care organised on a Wednesday each week. The carers are prompt, look after my mum during the day while I can go into the office rather than work from home. I'd have no hesitation in recommending

this company.
It's not the cheapest company but I'm very happy with the service they provide for my mum.

Reply from Fred Mairet, Director at Home Instead (Westminster & City of London)

Thank you so much for your kind words and for taking the time to share your experience. We're truly delighted to hear that our Care Professionals were able to support your mother so well while you were away, and that our regular Wednesday visits help give you peace of mind to continue your routine. It means a great deal to us that you would recommend our services. We understand how important it is to find care you can trust, and we're so pleased to be that support for you and your mum. If there's ever anything more we can do, please don't hesitate to reach out.

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Review from Doreen B (Client) published on 4 April 2025 Submitted via Website • Report

Overall Experience

I believe that the system is EXCELLENT. Would like to send my thanks to everything that you do for me. I have been with Home Instead for a number of years and would recommend this service (In which I have already done so).

Reply from Fred Mairet, Director at Home Instead (Westminster & City of London)

Thank you so much for the kind words. It is a privilege to support you with Live-in care.

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Review from Victoria S (Wife of Client) published on 2 April 2025 Submitted via Website • Report

Overall Experience

As the wife who wants to lead some independence, Home Instead office has been excellent when I ask for extra hours to cover times when I am out. My husband now needs extra care for company, and also meal times over and above the normal 9-11am in the mornings. The office always seems so flexible and

helpful. I find the monthly timesheet very helpful so that I know the carer who is due to arrive.

The carers arrive on time which is very important to me. They are good and understanding with my husband. They always leave everything clean and tidy. Over the year we have got to know the carers and with one exception, they have all been very satisfactory.
I am confident so I have asked for full-time care for five days so that I can take a holiday.

Some of my friends who live away from London but who are in a similar situation, have asked me for advice. I always recommend Home Instead and advise them that Home Instead has offices all over the country.

Reply from Fred Mairet, Director at Home Instead (Westminster & City of London)

Thank you so much for your kind and detailed review. We're delighted to hear that our team's flexibility and responsiveness have given you the confidence and support you need. It's especially heartening to know that our Care Professionals have built such positive relationships with your husband and that our timesheets and communication help bring you peace of mind. We're honoured to support you both, and it truly means the world to know you would recommend us to others. Thank you for placing your trust in us - and for being such a valued part of our Home Instead community. Warmest regards, The Home Instead Westminster Team

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Review from Denis L (Client) published on 2 April 2025 Submitted via Website • Report

Overall Experience

The carers sent have been very personable and efficient in carrying out their domestic duties. They have always been punctual and willing to help as required, including accompanying me to local shops etc.

Reply from Fred Mairet, Director at Home Instead (Westminster & City of London)

Thank you for taking the time to share your feedback. We're so pleased to hear that you've found our Care Professionals to be both personable and efficient, and that their support-whether at home or out in the community-has made a positive difference to your day-to-day life. Punctuality and a willingness to help are qualities we value highly, so it's lovely to know that these have stood out to you. We truly appreciate your kind words and your trust in our service.

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Review from A U (Power of Attorney of Client) published on 24 June 2024 Submitted via Website • Report

Overall Experience

I have been very impressed and thankful for the care that Home Instead have shown in looking after the resident, who suffers with dementia, over the last eighteen months. Her particular wishes have been respected throughout and the carers have been kind and considerate. It has not been an easy situation

and Home Instead's management have done its utmost to find the right carers to cope with the situation. I have found the daily log particularly helpful.

Reply from Fred Mairet, Director at Home Instead (Westminster & City of London)

Thank you very much. It has been a privilege to care for the resident. We miss her very much.

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Review from Eleanor S (Daughter of Client) published on 20 June 2024 Submitted via Website • Report

Overall Experience

My mother has a carer visit from Home Instead every day to help her with tasks at home, keeping appointments, meeting friends and general companionship. All the carers are helpful, kind and conscientious and the managers are also always helpful and reply to emails and concerns quickly. My mother has

a very good relationship with all her carers and we, her children, have peace of mind that she is getting the care and support she needs. Highly recommended.

Reply from Fred Mairet, Director at Home Instead (Westminster & City of London)

Thank you very much. I know how much her small team of care professionals enjoy supporting your mother.

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Review from Jim M (Son of Client) published on 11 June 2024 Submitted via Website • Report

Overall Experience

I used Home Instead to look after my father, who was visiting from the US and who uses carers when he's home. The 2 people who came were both extremely kind and conscientious and my father had nothing but good things to say about both. Rates were fair (far lower than in the US) and the company was very

easy to deal with. Highly recommended.

Reply from Fred Mairet, Director at Home Instead (Westminster & City of London)

Thank you very much for the kind words. We have been delighted to support your father and your family.

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Review from Beatie E (Client) published on 18 October 2023 Submitted via Website • Report

Overall Experience

I had to have a live-in carer for my first week out of hospital, after a spinal
operation, as I live alone. Home Instead arranged everything beautifully and at very short notice. I knew the company because they provided care for my mother before she died. I am usually very fit and independent, but

after the spinal operation, there were many activities I was unable to do, for a few weeks. My carer was incredibly kind and efficient and looked after me beautifully without being an unwelcome presence in my home. I highly recommend this professional considerate company and their staff.

Reply from Fred Mairet, Director at Home Instead (Westminster & City of London)

Thank you so much for the kind review. I know that the team loved being able to help.

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Review from Sara L (Client) published on 28 September 2023 Submitted via Website • Report

Overall Experience

I broke my right arm just below the shoulder at the end of February and had to have shoulder surgery which took place on 23rd March. Home Instead sent us a delightful carer who initially came to us three days a week, helping me to shower, wash my hair, and do all the things I could not do for myself.

She took on the laundry, some food preparation, shopping etc. as well as helping me with my exercises, when I commenced physiotherapy after the operation. My husband and I both felt she was a real friend as well as being a tremendous support. Gradually, as my condition improved we arranged for her visits to go down from three days a week to two and finally to one day a week in August, which was her last month with us. We cannot praise her and Home Instead more highly.

Reply from Fred Mairet, Director at Home Instead (Westminster & City of London)

Thank you very much for the kind words. We have been delighted to be able to support you.

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Review from G L (Client) published on 13 December 2022 Submitted via Website • Report

Overall Experience

I broke my dominant arm and was unable to wash or dress myself. At very short notice Home Instead provided lovely carers in the mornings and evenings for several weeks with less frequent visits as I became stronger. I was told "treat us as your friends or family" and they really were: they did everything

from showering and dressing me to preparing meals, helping me shop, watering my window boxes and even addressing envelopes. Not only were my helpers good carers they were also enjoyable company. Thank you!

Reply from Fred Mairet, Director at Home Instead (Westminster & City of London)

Thank you so much for the kind words. It has been a real pleasure to support you. So glad you are much better now.

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Review from M H (Client) published on 8 June 2022 Submitted via Postal Card • Report

Overall Experience

I had just had hip surgery. My husband had a bad back so was unable to help around our home and we were in the middle of "lockdown". It was wonderful to have two visits each week from cheerful happy people. On one visit I had help to show, was my hair and put away the weekly shop. On the second visit,

a delicious meal was cooked served and cleaned away. Indeed frequently a large pot of vegetable soup was also cooked, some of which was frozen for us to use later in the week. It was lovely having visits from friendly, helpful people.

Reply from Fred Mairet, Director at Home Instead (Westminster & City of London)

Thank you so much for the nice feedback. You have been a wonderful client and you know that we are here and ready to help.

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Review from Suzy B (Client) published on 2 March 2022 Submitted via Website • Report

Overall Experience

We are so pleased that our aunt is being so kindly cared for. The main thing is she likes all the caregivers. Each one bringing their own gift of kindness. Not just the physical care, but reading and singing with her. And listening to the stories of a long lived life. I see respect for her, as a mature

woman, and also the warmth and care like one might give a child. That she needs and enjoys at this time in her life.

Reply from Fred Mairet, Director at Home Instead (Westminster & City of London)

Thank you so much for the kind words. I know how much the team loves your aunt. She is such an amazing lady. We are feeling privileged to care for her.

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Review from Anthony P (Son of Client) published on 9 February 2022 Submitted via Website • Report

Overall Experience

Home Instead came recommended by a social worker looking after a terrible situation with my mother's dementia and physical decline. The care and attention shown to my mother and the communication and advice offered to me have seen a complete reversal in my mother's situation. With daily 3 hours visits

and nutritional support, I have seen my mother return to a happier and more relaxed state of mind. Being able to interact with Home Instead from overseas has given me the peace of mind I craved for.

Reply from Fred Mairet, Director at Home Instead (Westminster & City of London)

Thank you very much. I know that the team loves caring for your mother and seeing her feeling healthier and happier has been a great reward.

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Review from B R (Client) published on 25 January 2022 Submitted via Website • Report

Overall Experience

I have been with Home Instead since spring 2021 and am well satisfied with the service even though it is much more than I would like.
I have experienced them as both efficient and humane also their care to selecting a carer most likely to fit my needs.

Reply from Fred Mairet, Director at Home Instead (Westminster & City of London)

We are delighted to have you as a client. We love reading the poems you send us. Thank you very much for all the kind words.

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Review from Gordon J (Client) published on 19 January 2022 Submitted via Website • Report

Overall Experience

On my discharge from hospital, I needed help at weekends and for a couple of evenings a week to supplement arrangements we already had in place. Home Instead was recommended by my son-in-law, as they are currently supporting his widowed mother.
The carers who came - one per visit - arrived on time,

and met my needs - at first having to wash and dress me, but as I got stronger they encouraged me to do more. They were extremely patient and responsive to my wishes.
Each prepared breakfast for me and shopped or ironed when these duties were completed.
All took an intelligent interest in my welfare and family circumstances, and I felt at ease with them.
By the end of January, I hope to be self-sufficient so my wife and I will manage unaided.

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Review from Fiona S (Friend of Client) published on 26 February 2021 Submitted via Website • Report

Overall Experience

Home Instead provided relief carers to provide afternoon care cover four days a week whilst the live-in carer took a break. The 95-year-old client had suffered a stroke in 2019 which left her with aphasia, unable to speak, read or write but mentally clear. The client was able to walk and enjoyed short

exercise walks along the corridor outside her flat accompanied by the carers and outings in the gardens in her wheelchair. At times the client could become frustrated and upset with her aphasia.
The Home Instead carers were remarkable in their patience and understanding of how to make the client's life more enjoyable. As well as traditional caring tasks they would read to her, watch natural history programmes with her and were very kind. They worked well with the live-in carers and made life very much easier than it might otherwise have been. Very highly recommended.

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Review from Valery M (Friend of Client) published on 30 September 2020 Submitted via Website • Report

Overall Experience

Home Instead was recommended to us, when we were looking for gentle support for an elderly friend with mild memory loss.
Our friend had no close family but it was a complex situation.
Home Instead took the trouble to understand the situation. They also made sure that the carers selected would understand

and be interested in our friend's life and interests. In time, he has become close to more than one of them.
It is reassuring for us to know he is looked after by not only professional and competent carers but sympathetic and sensitive human beings.
As our friend's physical and mental frailties have got greater, we are confident the care will match his needs.
In addition, we have found the management team to be at pains to take time to understand our concerns and to consult us when needed about changes.
All-round an impressive level of professionalism.

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Review from Jolyon L (Brother of Client) published on 28 September 2020 Submitted via Website • Report

Overall Experience

The Home Instead team continue to provide excellent care for my sister and are very responsive and understanding about her changing needs. They have provided me with sensible advice and really helped in my planning for her future. The carers have been consistently brilliant in how they look after her

and ensure appropriate stimulus and warmth in how they interact. I would highly recommend Home Instead to others with a relative requiring care.

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Review from Seamus (Son of Client) published on 24 September 2020 Submitted via Website • Report

Overall Experience

My mother is elderly, lives alone and has been fiercely independent all her life. So for her to develop dementia and memory loss has meant a major change, especially as she has always been physically well. Her care needs have slowly increased over the last 12 months and with Covid, it has been a particularly

difficult time. I have found the care and kindness provided by all the carers from Home Instead to be exemplary. As I live on the other side of the world I am far removed from what is happening in the UK and so the reassurance of knowing that my mother is so well looked after has been a great relief. The Director and the Care Manager and their team of carers have been wonderful and very open to discussion with the family about what is needed and when. I have no hesitation in recommending Home Instead.

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Review from Lisa D (Client) published on 21 September 2020 Submitted via Website • Report

Overall Experience

Home Instead have provided thoughtful and excellent care for my 'tricky' mother for the past 9-months. The carers are professional, imaginative in their approach to providing a stimulating environment, and above all, extremely diligent about providing the best possible care in her home. Each and every

one of them deserves a medal for the patience, kindness and attention to detail they display in attending to her daily needs. I would recommend them to anyone who wishes to provide gold standard care for someone wishing to remain in their own home.