Home Instead (Lewisham & Southwark)

392 Lee High Road, Lewisham, London SE12 8RW
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9.7 8 Reviews
  • Home Instead (Lewisham & Southwark), London
Home Instead (Lewisham & Southwork) gives people in the local area the care and support they want in the comfort of their own home.

Skilled, friendly staff can help people with personal care (such as bathing, going to the toilet and getting out of bed), household tasks such as preparing meals, dementia care, companionship, medication management, and assistance to attend appointments.

Live in care is also available. Home Instead offers personalised home visits based on what people want. Home care clients can choose when to get up, eat meals, go out, or go to bed.
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Care Provided by Home Instead (Lewisham & Southwark)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Medication Assistance (Intravenous)
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £35

Available on request

These prices are only a guideline, please contact Home Instead (Lewisham & Southwark) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in Charge

  • Halima Seyedkhel (Manager)

Home Instead (Lewisham & Southwark) Reviews (8)

9.7

Home Instead (Lewisham & Southwark) has a Review Score of 9.7 (9.672) out of 10, based on 8 reviews in the last 2 years.
Over all time Home Instead (Lewisham & Southwark) has 8 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Home Instead (Lewisham & Southwark)
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Total of 8, showing 1-8
Review from Oluranti O (Client) published on 28 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am really well taken care of by Abiola she really deserves an award,the way she relates with me and my family felt so good that we all see her as part of us. I'm so glad our paths crossed through home instead. I really love her she prioritises my wellbeing and every one in my family feels her impact.
Abiola deserves an award for how she made my nervousness and phobia for the community and people go away.
Also Fiona the first time we met she makes herself at home with me improving my positivity. Thank you
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Review from Emma D (Daughter of Client) published on 23 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has Dementia and I wanted some support with both personal care and making sure she was eating and also some social and physical stimulation. Home Instead have been very helpful and supportive. Advising me on how to start the process. They have taken the time to build a relationship as initially
my mum was resistant but she is now accepting help to shower and also walk around the garden. It is also good to know she is getting the social interaction she needs. Home Instead has given me peace of mind.
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Review from Susan B (Sister of Client) published on 23 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have found agency to be very caring from supervisor to carer. If any problems arise I am consulted and they are sorted out caringly. Very happy with service provided and would recommend agency to others.
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Review from J P (Son of Client) published on 16 October 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
As a family we were apprehensive of allowing people living with our mother. But after our consultation and the swiftness of the firm to find a suitable candidate for us, we have been very grateful for the relationship we have with Home Instead and there regularly checking on how the carers and us getting
along. They are now our family. Ms Sharyl our main carer. Mrs Abantika a younger energy are a God send. We are more relaxed in mind and body regarding our Mother being cared for at home.
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Review from Barry B (Mother of Client) published on 26 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Best service ever ,we have looked a few care providers and we say these are the best.
The carer was tailored to my Mother and they matched perfectly.
The carer in Question (Mary) always went the extra mile when doing a chore.
Reply from Sonia Thapa, Director at Home Instead (Lewisham & Southwark)
Thank you so much for your kind words. We're delighted to hear that you felt our service was the best and that Mary has been such a perfect match for your mother. We're very proud of the care she…read more
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Review from Sonia R (Client) published on 27 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I had my first visit from my new lady from Home Instead on Monday the 11th of August. We got on like a house on fire. I thought it a good idea to declutter cupboards and drawers that haven't been decluttered for years with her during the 2 weeks whilst my son and his family are out of the UK. We got
1 cupboard done between us in 10 minutes. Then she did some washing up just because it was there - I didn't ask her to. Finally, she hoovered my whole flat when I only asked her to do the front room.
And then we just sat and chatted about our dreadful experiences in our respective workplaces, mine 25 years ago, and hers just 2 years ago. It was much more like working with a mate to get things done than just an ordinary domestic.
A particular member of staff could not have found me a better match, and it is a testament to Home Instead's recruitment process that my new lady and her fellow workers were recruited.
Reply from Sonia Thapa, Director at Home Instead (Lewisham & Southwark)
Thank you so much for sharing your lovely experience. We're delighted to hear that your first visit with your new Care Professional went so well and that you felt such a natural connection. It's…read more
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Review from Josephine H (Sister of Client) published on 21 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead supported my brother's care for some months during 2024 and at the start of 2025. They offer a very dedicated and professional service. The managers are extremely knowledgeable about different presentations of illness and conditions. Every service and interaction was carried out with sensitivity
and thoughtfulness.


Home Instead helped with the cleaning and accompanied my brother to hospital appointments. Nothing was too much trouble. The standard of the cleaning was very high and the staff formed a sincere and encouraging rapport with my brother, which he appreciated and we do too.


The beauty of Home Instead is the depth of knowledge and the flexibility. They can start off with cleaning and progress to offering a care service also. They are able to tailor their package to the precise needs of the service user.


One incident which sticks in my mind is that when my brother went to hospital, accompanied by a Home Instead carer, she stayed until he was admitted.

Reply from Sonia Thapa, Director at Home Instead (Lewisham & Southwark)
Thank you for your kind words and for sharing your experience. It means so much to us to know that we were able to support your brother in a way that made a real difference. We understand how…read more
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Review from T L (Daughter of Client) published on 20 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have been using Home Instead for 8 months. Mum's carepro has been fantastic from day 1. She provides Mum with companionship and reassurance above all and also restored Mum's confidence in going for short walks and outings. Our carepro has been totally reliable and professional at all times. Together
with her line manager, our carepro has been able to adapt to Mum's changing needs.
Reply from Fatta Thapa, Director at Home Instead (Lewisham & Southwark)
Thank you for your feedback, we glad to know that you are extremely satisfied with our service, feedback such as this one encourages us to do even better.
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Current Review Score: 9.7 (9.672)

Overview of Review Score

The Review Score of 9.7 (9.672) out of 10 for Home Instead (Lewisham & Southwark) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 8 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.872 for Home Instead (Lewisham & Southwark) is calculated as follows: ( (42 Excellents x 5) + (4 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 47 Ratings = 4.872
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Lewisham & Southwark) is based on 8 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 = 4.8
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (9)

Meet the Team (0)

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Frequently Asked Questions about Home Instead (Lewisham & Southwark)

What Type of Services does Home Instead (Lewisham & Southwark) offer?

Home Instead (Lewisham & Southwark) offers Home Care.

How many Carers does Home Instead (Lewisham & Southwark) employ?

Home Instead (Lewisham & Southwark) employs 45 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Lewisham & Southwark) to verify any information. View our terms and conditions. Home Instead (Lewisham & Southwark) has an Enhanced Service - more info.