Home Instead (Lewisham & Southwark)

Good service. Carers take good care of Mum ensuring she has her meals and takes her tablets correctly. We are kept informed of any changes to schedules and can discuss any issues with the company at all times.

The care and attention mum received from her carers has been excellent. They are very gentle and caring, and professional at all times. Mum has interacted really well with them and feels very comfortable when they attend to her.

The carer is always on time and is always smiling and positive soon as our door opens. He is employed for companionship not for personal hygiene or cooking meals or other needs. These needs will come later in my husbands illness. I support my son and my grandchildren so cannot be at home all the time. The carer is invaluable as without him our family couldn't function. He keeps my husband calm and occupied during his visits and makes him feel safe. Personally i value his visits because knowing he is involved makes me feel less alone as he and i are the only ones who know what my husband is going through...what his illness is doing to him. So he is supporting me as well as my husband.

The carer is very professional. She takes time with my mum and tries to get her to be more relaxed and open in her presence.

The carer communicates with me through the Home Instead whenever she feels there may be problems.

I am very happy with the care my mum is getting at the moment

From the office staff and the carers that have come in to support mum they have all been caring and responsive to questions and ensuring that mums needs are recorded and met. Mum has 2 regular carers that have been chosen so well for mum, they are caring, compassionate and not only support with practial tasks but also give her company. It is difficult to navigate the social care world but Home Instead has helped clear a path and helped us support our mum at home.

It really has helped a lot having the carers supporting us, I can't think of anything that needs to make the service better. They all have a sense of humour which is what we need nowadays and they always treat us with respect.

Thanks for all of your help.

This carer has been with Mum since February. It took a few months for Mum to find someone to share her home with. We have chosen to do some care ourselves as cover staff did not seem suitable. We are all very happy with this carer. She is willing to learn and adapt to Mum's way of living. We, in turn, feel we have made her welcome and part of the family.

Also Fiona the first time we met she makes herself at home with me improving my positivity. Thank you

I have found agency to be very caring from supervisor to carer. If any problems arise I am consulted and they are sorted out caringly. Very happy with service provided and would recommend agency to others.

My mother has Dementia and I wanted some support with both personal care and making sure she was eating and also some social and physical stimulation. Home Instead have been very helpful and supportive. Advising me on how to start the process. They have taken the time to build a relationship as initially my mum was resistant but she is now accepting help to shower and also walk around the garden. It is also good to know she is getting the social interaction she needs. Home Instead has given me peace of mind.

As a family we were apprehensive of allowing people living with our mother. But after our consultation and the swiftness of the firm to find a suitable candidate for us, we have been very grateful for the relationship we have with Home Instead and there regularly checking on how the carers and us getting along. They are now our family. Ms Sharyl our main carer. Mrs Abantika a younger energy are a God send. We are more relaxed in mind and body regarding our Mother being cared for at home.

The carer in Question (Mary) always went the extra mile when doing a chore.

A particular member of staff could not have found me a better match, and it is a testament to Home Instead's recruitment process that my new lady and her fellow workers were recruited.

Home Instead supported my brother's care for some months during 2024 and at the start of 2025. They offer a very dedicated and professional service. The managers are extremely knowledgeable about different presentations of illness and conditions. Every service and interaction was carried out with sensitivity and thoughtfulness.

Home Instead helped with the cleaning and accompanied my brother to hospital appointments. Nothing was too much trouble. The standard of the cleaning was very high and the staff formed a sincere and encouraging rapport with my brother, which he appreciated and we do too.

The beauty of Home Instead is the depth of knowledge and the flexibility. They can start off with cleaning and progress to offering a care service also. They are able to tailor their package to the precise needs of the service user.

One incident which sticks in my mind is that when my brother went to hospital, accompanied by a Home Instead carer, she stayed until he was admitted.

We have been using Home Instead for 8 months. Mum's carepro has been fantastic from day 1. She provides Mum with companionship and reassurance above all and also restored Mum's confidence in going for short walks and outings. Our carepro has been totally reliable and professional at all times. Together with her line manager, our carepro has been able to adapt to Mum's changing needs.