Home Instead Chingford was established in February 2017.
Its mission is 'to brighten the lives of seniors, giving them a sense of purpose, wellbeing & self-worth, offering a bespoke home care service in Chingford, Upper Edmonton, Tottenham, Wood Green, Haringey, Finsbury Park, Stamford Hill, Stoke Newington and Canonbury areas.
At Home Instead Chingford, they ensure only those with a passion for caring are recruited, trained and then carefully matched to the...
Home Instead Chingford was established in February 2017.
Its mission is 'to brighten the lives of seniors, giving them a sense of purpose, wellbeing & self-worth, offering a bespoke home care service in Chingford, Upper Edmonton, Tottenham, Wood Green, Haringey, Finsbury Park, Stamford Hill, Stoke Newington and Canonbury areas.
At Home Instead Chingford, they ensure only those with a passion for caring are recruited, trained and then carefully matched to the needs and interests of those they care for and require support.
The service is tailored to your individual needs and ranges from companionship, home help, personal care to more advanced care needs.
Home care visits are never less than an hour and CAREGivers are always personally introduced to you beforehand, you will never have someone attend who has not been introduced.
Care Provided by Home Instead (Chingford)
Types of Home Care
Visiting Care
Live-in Care
24 Hour Care
Overnight Care (Waking)
Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
60 minutes
Contract Durations
Ongoing / Long Term
Respite / Short Term
Age Ranges
Older Person Care (65+)
Younger Adult Care (18-65)
Personal Care Services
Washing & Dressing
Toileting Assistance
Medication Assistance (Oral)
Companionship
Continence Care
Feeding & Drinking Assistance
Household Services
Cleaning Service
Food Preparation & Serving
Laundry Service
Shopping Service / Errands
Transportation Service
Other Care Provided
Dementia
Parkinson's Disease
Stroke
Cancer Care
Palliative / End of Life Care
Learning Disability / Autism
Mental Health Condition
Physical Disability
Visual / Hearing Impairment
Hospital Discharge
Funding & Fees
Daily Charges per Person
Type of care
Permanent
Hourly Visiting Care
£37.50 - £39
Contact Home Instead (Chingford) to get a personalised quote:
For a comprehensive tailor made care package that meets every care need.
We also have a dedicated team of office staff that support your ongoing care requirements such as:
- Dealing with your medical appointments and contacts
- Managing your medication process directly with the pharmacist
- Booking and managing appointments
- Caring hand in hand with the family where necessary
- Establishing wellbeing opportunities for clients to live well and as independently as possible
- Identified a Whats On Where Guide for the areas we support, this gives opportunity to get out and about engaging with others
The price(s) shown are provided by the agency. Contact Home Instead (Chingford) for full pricing details and T&Cs.
Home Instead (Chingford) has a Review Score of 9.7 (9.731) out of 10, based on 12 reviews in the last 2 years. Over all time Home Instead (Chingford) has 54 reviews.
Review from Pamela B (Client / Service User) published on 18 September 2026 Submitted via Postal Card•
Overall Experience
My help is great, everything is going very well. Always happy to do anything.
My help is great, everything is going very well. Always happy to do anything.
↩Reply from Nigel Allen, Co Owner/Director at Home Instead (Chingford)
It is always great to hear that we continue to support our client well.
We hope that her independence continues as she is a great example of ageing well.
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Review from J B (Client / Service User) published on 27 July 2026 Submitted via Postal Card•
Overall Experience
Your service is very good as usual but there have been difficulties in having too many new people introduced with no follow up to their induction. In the future, I hope not to have too many introductions.
Your service is very good as usual but there have been difficulties in having too many new people introduced with no follow up to their induction. In the future, I hope not to have too many introductions.
↩Reply from Nigel Allen, Co Owner/Director at Home Instead (Chingford)
Many thanks for your response, all feedback is an opportunity to develop and strengthen our service. As a leadership team all the pertinent comments will be addressed.
So please that the overall experience is still excellent.
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Review from Sue B (Daughter of Client) published on 14 July 2026 Submitted via Website•
Overall Experience
My Dad continues to be very happy with the service he receives from his Home Instead carers. Although he rarely has very many specific tasks for them to do, he always seems pleased to see them and, if nothing else, they provide an additional contact for him during the week when family are not...
My Dad continues to be very happy with the service he receives from his Home Instead carers. Although he rarely has very many specific tasks for them to do, he always seems pleased to see them and, if nothing else, they provide an additional contact for him during the week when family are not necessarily able to drop by. Overall, very pleased.
↩Reply from Nigel Allen, Co Owner/Director at Home Instead (Chingford)
It is a privilege to care for such a lovely man and also be a support to the family.
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Review from Clive B (Nephew of Client) published on 13 July 2026 Submitted via Website•
Overall Experience
The quality of our care is exceptional to put it mildly. As an organisation they are a delight to work with and communication is incredibly helpful to me as his only living relative. They p provided. Care for my Uncle for over three years and I've had
Care for my Uncle for over three years and...
The quality of our care is exceptional to put it mildly. As an organisation they are a delight to work with and communication is incredibly helpful to me as his only living relative. They p provided. Care for my Uncle for over three years and I've had
Care for my Uncle for over three years and I've had no complaints during the whole of this period and I have had no complaints during no complaints throughout this period. Thank you.
↩Reply from Nigel Allen, Co Owner/Director at Home Instead (Chingford)
It is great to see this client continually improve based on the quality of care delivered over the 3 years. We have supported whilst in hospital and have seen him grow in strength and ability.
We wish him well for the future with good health and continued consistent high quality care.
Big...
It is great to see this client continually improve based on the quality of care delivered over the 3 years. We have supported whilst in hospital and have seen him grow in strength and ability.
We wish him well for the future with good health and continued consistent high quality care.
Big thanks to all the Care Professionals and the office team that go over and beyond in their roles.
Much appreciated.
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Review from T W (Daughter of Client) published on 13 November 2025 Submitted via Website•
Overall Experience
Just have to say how incredibly grateful I am for the care shown t my dad, especially as I was on holiday I would not not have been able to go on holiday without this support
The two home helps have shown not only care towards my dad but their daily reports show how they have really got to k ow my...
Just have to say how incredibly grateful I am for the care shown t my dad, especially as I was on holiday I would not not have been able to go on holiday without this support The two home helps have shown not only care towards my dad but their daily reports show how they have really got to k ow my dad The meal prep and cleaning is great but the companionship has truly made a difference to dad and me The head office team are so friendly and efficient My initial meeting with Leanne filed me with confidence and that has continued
Thank you to all involved
↩Reply from Nigel Allen, Co Owner/Director at Home Instead (Chingford)
So pleased the team continue to deliver outstanding service, from the initial consultation to ongoing day to day care support. It's a privilege to work with and have such a dedicated team.
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Review from Steve M (Son of Client) published on 16 June 2025 Submitted via Website•
Overall Experience
A top class service. The initial assessment was thorough but also relaxed, putting us at our ease. There was clearly an attention to detail that was very reassuring.
When the care giving began, it did exactly 'what it said on the tin.' Carers were punctual, well-informed and ready to help in any...
A top class service. The initial assessment was thorough but also relaxed, putting us at our ease. There was clearly an attention to detail that was very reassuring.
When the care giving began, it did exactly 'what it said on the tin.' Carers were punctual, well-informed and ready to help in any way they could. There was a genuine investment in looking after my mother.
↩Reply from Leanne Read, Care Manager at Home Instead (Chingford)
Thank you so much for your kind words and thoughtful feedback. We're delighted to hear that you felt at ease during the initial assessment and reassured by the level of detail. Its wonderful to know that our Care Professionals made a positive difference and that their punctuality, preparedness, and...
Thank you so much for your kind words and thoughtful feedback. We're delighted to hear that you felt at ease during the initial assessment and reassured by the level of detail. Its wonderful to know that our Care Professionals made a positive difference and that their punctuality, preparedness, and genuine care for your mother stood out. Providing consistent, person-centred support is at the heart of what we do, and your comments truly mean a lot to the whole team. Thank you again for taking the time to share your experience.
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Review from Carol P (Daughter of Client) published on 30 May 2025 Submitted via Website•
Overall Experience
A BIG THANK YOU
Home Instead North Chingford deserves more than 5 Stars in recognition of the management's professionalism, tailoring for the needs of the client and for the staffs thoughtfulness and care from the lovely ladies who visited my mother daily. This has been a lifeline for my...
A BIG THANK YOU Home Instead North Chingford deserves more than 5 Stars in recognition of the management's professionalism, tailoring for the needs of the client and for the staffs thoughtfulness and care from the lovely ladies who visited my mother daily. This has been a lifeline for my mother. The whole team and carers became her friends and she looked forward to seeing them daily.
This is my first written review. I have definitely no hesitation to recommend Home Instead North Chingford.
↩Reply from Leanne Read, Care Manager at Home Instead (Chingford)
Thank you so much for your incredibly kind words and for taking the time to write your first review-we're truly honoured. It means the world to hear that our support has been a lifeline for your mother and that she formed such strong bonds with our team. We're proud to provide care that goes beyond...
Thank you so much for your incredibly kind words and for taking the time to write your first review-we're truly honoured. It means the world to hear that our support has been a lifeline for your mother and that she formed such strong bonds with our team. We're proud to provide care that goes beyond the practical, building real connections that bring joy and comfort each day. Your recommendation and heartfelt thanks will be shared with the entire team at Home Instead Chingford. We're so grateful to have been part of your mother's journey
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Review from J L (Daughter of Client) published on 30 May 2025 Submitted via Website•
Overall Experience
All the carers are very kind, caring and patient with my mum. The office has been very good at dealing with any issues, especially as mum can be a bit awkward sometimes! Communication is also very good. I wouldn't hesitate to recommend Home Instead
All the carers are very kind, caring and patient with my mum. The office has been very good at dealing with any issues, especially as mum can be a bit awkward sometimes! Communication is also very good. I wouldn't hesitate to recommend Home Instead
↩Reply from Leanne Read, Care Manager at Home Instead (Chingford)
Thank you so much for your lovely review. We're really pleased to hear that you've found our carers to be kind, caring, and patient-it means a lot to us. We also appreciate your recognition of the office team and our communication. Supporting your mum in a way that works for her is always our...
Thank you so much for your lovely review. We're really pleased to hear that you've found our carers to be kind, caring, and patient-it means a lot to us. We also appreciate your recognition of the office team and our communication. Supporting your mum in a way that works for her is always our priority, and we're glad to know you feel confident in our care. Thank you again for your recommendation
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Review from Matthew B (Son of Client) published on 30 May 2025 Submitted via Website•
Overall Experience
My Mums independence deteriorated very quickly.
Working with the Team at Home Instead Chingford has provided all the family with the support required.
I would like to say a Huge Thank you to everyone
My Mums independence deteriorated very quickly.
Working with the Team at Home Instead Chingford has provided all the family with the support required.
I would like to say a Huge Thank you to everyone
↩Reply from Leanne Read, Care Manager at Home Instead (Chingford)
Thank you so much for your kind words. We are honoured to be supporting her and her family. It means a great deal to our team at Home Instead Chingford to know that our care is making a positive difference. We're here every step of the way, and we'll continue to do all we can to support your mum and her family.
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Review from M B (Client / Service User) published on 30 May 2025 Submitted via Review Postal Card•
Overall Experience
We are completely happy with the service provided.
We are completely happy with the service provided.
↩Reply from Leanne Read, Care Manager at Home Instead (Chingford)
Thank you so much for your kind words! We're delighted to hear that you're completely happy with the service provided. Your feedback means a lot to our team, and we look forward to continuing to support you.
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Review from E G (Client / Service User) published on 6 February 2025 Submitted via Website•
Overall Experience
I've been using the services of Home Instead Chingford since their inception and have had some wonderful carers. It makes a great start to the day to have someone to talk to and help me with my needs. I can thoroughly recommend them to anyone seeking care.
I've been using the services of Home Instead Chingford since their inception and have had some wonderful carers. It makes a great start to the day to have someone to talk to and help me with my needs. I can thoroughly recommend them to anyone seeking care.
↩Reply from Nigel Allen, Co Owner/Director at Home Instead (Chingford)
It is a wonderful pleasure to be able to support such an independent lady, who is a tremendous example to us all on how to live well whilst ageing.Her carers have nothing but admiration and total respect for this lovely lady.The entire team continue to deliver outstanding relationship led tailored care, day in, day out.
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Review from A R (Son of Client) published on 14 January 2025 Submitted via Postal Card•
Overall Experience
Absolutely lovely staff who make my 101 year old mum feel good and who chat to her and take an interest in her past. She enjoys their visits.
Absolutely lovely staff who make my 101 year old mum feel good and who chat to her and take an interest in her past. She enjoys their visits.
↩Reply from Nigel Allen, Co Owner/Director at Home Instead (Chingford)
A wonderfully independent lady, it is a privilege to care for her and build a relationship to help maintain her wellbeing.
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Review from M J (Daughter of Client) published on 17 June 2024 Submitted via Website•
Overall Experience
The initial interviews were thorough and professional. They took the time to find out as much as they could about Mum's needs and what made her happy. They did a risk assessment and were able to make some suggestions regarding Mum's care, which was very helpful. The staff are kind and friendly....
The initial interviews were thorough and professional. They took the time to find out as much as they could about Mum's needs and what made her happy. They did a risk assessment and were able to make some suggestions regarding Mum's care, which was very helpful. The staff are kind and friendly. Some are more experienced than others but an effort is made to make sure that a new carer shadows an existing one. If there are any changes, we are informed quickly. An improvement would be to let us know in advance who will be caring for Mum, as we are required to give two weeks notice when requesting care.
↩Reply from Nigel Allen, Co Owner/Director at Home Instead (Chingford)
Many thanks for your constructive feed back. The team will ensure further opportunities are taken to increase the quality of our services given.
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Review from Denise B (Client / Service User) published on 17 June 2024 Submitted via Website•
Overall Experience
This month I had a number of hospital appointments, also, I was still recovering from two hospital stays. One of the appointments was back to back. Home Instead always made sure that a carer accompanied me to every appointment.
The last appointment of that month the hospital transport was delayed...
This month I had a number of hospital appointments, also, I was still recovering from two hospital stays. One of the appointments was back to back. Home Instead always made sure that a carer accompanied me to every appointment.
The last appointment of that month the hospital transport was delayed twice. The first time the excuse was they couldn't find the address. The second excuse was that they had broken down. By that time it was too late for me to attend the hospital. The carer, nonetheless, remained with me the whole time, calming me down in this stressful time.
↩Reply from Nigel Allen, Co Owner/Director at Home Instead (Chingford)
We are pleased to support all clients and our Care Professionals regularly go over and beyond to ensure needs are met. Thanks for your review.
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Review from Frances E (Daughter of Client) published on 17 June 2024 Submitted via Website•
Overall Experience
All the carers who have come to help care for my mum have been fantastic. Not only have they been professional and competent for personal care but, most importantly, for me and my mum they have been genuinely caring. They have joined in with us like a family, looked at photos, told stories and we...
All the carers who have come to help care for my mum have been fantastic. Not only have they been professional and competent for personal care but, most importantly, for me and my mum they have been genuinely caring. They have joined in with us like a family, looked at photos, told stories and we have felt really comfortable with them.
24-hour care was provided at short notice and even with a patchwork of carers, it has worked really well.
↩Reply from Nigel Allen, Co Owner/Director at Home Instead (Chingford)
We are grateful for the nice comments. The care professionals really felt like extended family members and enjoyed supporting the client and family members. Thank you for your review.
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Review from Lesley N (Daughter of Client) published on 11 June 2024 Submitted via Website•
Overall Experience
Home Instead have been caring for both my parents for over a year now, and I am always impressed with their professionalism, but also the genuine feeling of care and attention. The carers are very kind, and perform their role well, but also show a genuine interest in their wellbeing, and are happy...
Home Instead have been caring for both my parents for over a year now, and I am always impressed with their professionalism, but also the genuine feeling of care and attention. The carers are very kind, and perform their role well, but also show a genuine interest in their wellbeing, and are happy to spend time talking and listening to them both which I really value. I am able to speak with management and staff by phone, or by email, and I find it so reassuring to know that I have support from them also as I live some distance away from my parents. It is also good to know that when I have a few days away that I can totally rely on everyone from Home Instead to do a wonderful job in my absence.
↩Reply from Nigel Allen, Co Owner/Director at Home Instead (Chingford)
A pleasure to care for a loving couple who live well. They have a supportive loved one who ensures that every need of mum and dad is always catered for. The care professionals enjoy the time spent with them and the relationship that has developed with all carers. Thank you for your kind response.
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Review from E G (Client / Service User) published on 11 June 2024 Submitted via Website•
Overall Experience
I look forward to the twice-weekly visits from my carer. After helping me to shower, she helps me with the ironing or changing the bed, and we have a nice chat. It gives me a positive start to the day.
I look forward to the twice-weekly visits from my carer. After helping me to shower, she helps me with the ironing or changing the bed, and we have a nice chat. It gives me a positive start to the day.
↩Reply from Nigel Allen, Co Owner/Director at Home Instead (Chingford)
A truly amazing lady who lives very well independently. It is a joy to be able to support her as and when required and trust she continues to thrive. Thanks for taking the time to comment on our services.
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Review from S N (Friend of Client) published on 7 June 2024 Submitted via Website•
Overall Experience
Friendly, helpful, reassuring, trustworthy and reliable are the immediate words that come to mind. The care provided by Home Instead ensures that our friend is well looked after and also able to continue to live independently in her own home. Highly recommend Home Instead (Chingford).
Friendly, helpful, reassuring, trustworthy and reliable are the immediate words that come to mind. The care provided by Home Instead ensures that our friend is well looked after and also able to continue to live independently in her own home. Highly recommend Home Instead (Chingford).
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Review from S P (Daughter of Client) published on 31 May 2024 Submitted via Website•
Overall Experience
A great team and provides excellent home care for the elderly. They work closely with the family to understand all that is required and persevere to help with more complex situations and needs. Communication and safety are very good and there is always someone to help and solve a problem.
A great team and provides excellent home care for the elderly. They work closely with the family to understand all that is required and persevere to help with more complex situations and needs. Communication and safety are very good and there is always someone to help and solve a problem.
↩Reply from Nigel Allen, Co Owner/Director at Home Instead (Chingford)
It is always great to work alongside family members whilst delivering care support. The care professionals and office team truly stepped up to the challenge and continue to provide outstanding care support.
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Review from Alan B (Son of Client) published on 31 May 2024 Submitted via Website•
Overall Experience
Without Home Instead, I simply do not know what we would have done.
They cared for my mother, who was challenging to say the least, with such care, tenderness and professionalism, whilst at the same time accommodating my father's wishes throughout. All of our interactions with them, whether with...
Without Home Instead, I simply do not know what we would have done. They cared for my mother, who was challenging to say the least, with such care, tenderness and professionalism, whilst at the same time accommodating my father's wishes throughout. All of our interactions with them, whether with management, staff or the carers themselves were just wonderful.
If I could give 10 stars I would!
↩Reply from Nigel Allen, Co Owner/Director at Home Instead (Chingford)
A genuinely warm delightful lady who was always so pleased to welcome our care professionals. Well supported by a truly wonderful, devoted husband and family.
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Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 06 January 2021
Overall Good
CaringOutstanding
EffectiveGood
ResponsiveGood
SafeGood
Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - The service is performing exceptionally well.
Good - The service is performing well and meeting our expectations.
Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report
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News
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Meet the Team (1)
Nigel & Linda AllenJob Title DirectorsJoined 2017
Nigel & Linda use their complementary skills to operate the Chingford office together.
We are very happy to be in a position where we can really...
Nigel & Linda use their complementary skills to operate the Chingford office together.
We are very happy to be in a position where we can really make a difference in the lives of older adults in our area. We are both committed to developing strong relationships with local health & social care professionals, emergency services, community groups and all local providers and organisations that will benefit those we care for and better support their families.
We are passionate about delivering the highest quality of care, tailored to the individual needs of our clients. Having in the past had personal experience of how difficult it can be to source quality care for our own loved ones, it was this that inspired us to join Home Instead and share their mission of:
‘Changing the face of ageing'.
Nigel was born and bred in Leeds, West Yorkshire and moved to London over 35 years ago. Nigel is a highly experienced management development & business consultant and a qualified CIPD Trainer. For many years he specialised in the retail sector and enjoys interacting with people. Nigel is driven to deliver high-quality standards, ensuring this is given to those whom he cares for.
Linda has previously developed a business as a Driving Instructor establishing good training and people skills. She has a keen eye for detail, is very patient and is an extremely good listener.
When not working Nigel & Linda love spending time with their family, are very involved members of a local church and enjoy entertaining friends. They are active sports enthusiasts, playing golf, football, squash, cycling and generally keeping fit.
Frequently Asked Questions about Home Instead (Chingford)
How many Carers does Home Instead (Chingford) employ?
Home Instead (Chingford) employs 40 carers.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Chingford) to verify any information. View our terms and conditions. Home Instead (Chingford) has an Enhanced Service -what an Enhanced Service includes.
