Home Instead (Chingford)

2nd & 3rd Floor Offices, 35-37 Station Road, Chingford, London E4 7BJ
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9.9 49 Reviews
  • Home Instead (Chingford), London
Home Instead Chingford was established in February 2017.

Its mission is 'to brighten the lives of seniors, giving them a sense of purpose, wellbeing & self-worth, offering a bespoke home care service in Chingford, Upper Edmonton, Tottenham, Wood Green, Haringey, Finsbury Park, Stamford Hill, Stoke Newington and Canonbury areas.

At Home Instead Chingford, they ensure only those with a passion for caring are recruited, trained and then carefully matched to the needs and interests of those they care for and require support.

The service is tailored to your individual needs and ranges from companionship, home help, personal care to more advanced care needs.

Home care visits are never less than an hour and CAREGivers are always personally introduced to you beforehand, you will never have someone attend who has not been introduced.
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Care Provided by Home Instead (Chingford)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £36 – £36.50

For a comprehensive tailor made care package that meets every care need.
We also have a dedicated team of office staff that support your ongoing care requirements such as:
- Dealing with your medical appointments and contacts
- Managing your medication process directly with the pharmacist
- Booking and managing appointments
- Caring hand in hand with the family where necessary
- Establishing wellbeing opportunities for clients to live well and as independently as possible
- Identified a Whats On Where Guide for the areas we support, this gives opportunity to get out and about engaging with others

These prices are only a guideline, please contact Home Instead (Chingford) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Nigel Allen (Managing Director)

Home Instead (Chingford) Reviews (49)

9.9

Home Instead (Chingford) has a Review Score of 9.9 (9.920) out of 10, based on 21 reviews in the last 2 years.
Over all time Home Instead (Chingford) has 49 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Home Instead (Chingford)
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Total of 49, showing 21-40
Review from J H (Daughter of Client) published on 4 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Home Instead has been excellent in the service they have provided over the last four years. They have accommodated our ever-changing needs efficiently. The caregivers and management have always been good and very helpful. I would highly recommend them to anyone.
Reply from Nigel Allen, Co Owner/Director at Home Instead (Chingford)

What a wonderful privilege to care and support this client who has beaten all the odds and continues to thrive. I believe this is through the loving tender care from a truly supportive family and dedicated Care Professionals who go the extra mile day in day out.

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Review from Wendy B (Daughter of Client) published on 25 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am a full-time carer for my 94-year-old mum. Mum, although able to live independently (in the house next door to us), needs support with meal times and medicine intake.
We were recommended to Home Instead (Chingford) by the family of a fellow client, when the care arrangements for Mum while we went
on holiday, were cancelled at the last minute.
We were offered a home visit immediately and care was put into place for the week we were going to be away.
The care team are fantastic, lovely, kind and considerate carers who looked after Mum with superb care and dignity. We received daily feedback after each visit, leaving us feeling reassured that Mum was well cared for while we were away. The management team are also outstanding, ensuring an excellent care plan for Mum was arranged, in order for us to continue with our holiday.
We cannot thank Home Instead enough - without them our holiday would never have gone ahead. We had a great experience from a lovely team. Thank you!
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Review from Jane K (Niece of Client) published on 25 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We had a very good review, friendly and helpful, and felt like we got all we need and support for the future. Really happy. Services are really good, helpful and supportive.
Reply from Linda Allen, Director at Home Instead (Chingford)

It is a pleasure to work in collaboration with the family in the best interest of this lovely lady. Despite, only requiring a very small number of home help visits, every client is equally important to us and is treated with dignity and receives full support from our office team as well as from her Care Professional.

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Review from C H (Son of Client) published on 22 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We chose Home Instead because they offered the continuity of care we know would be important to gain our mother's confidence. They have always put our mother's primary care at the top of the list and we receive regular feedback from them of any issues arising. Their online tracking form has aided that
further. The staff we have encountered are extremely professional and have implemented and undertaken all the requests we have made of them. They never involve staff without having introduced them first eg: holiday cover and they have a 100% attendance record which is commendable. Regular client reviews are held, which they manage to ensure the appropriate and specific level of care is being given and applied. The personal relationship the carers have developed with our mother has been pivotal in her acceptance to the point, she now looks forward to their visits.
Reply from Nigel Allen, Co Owner/Director at Home Instead (Chingford)

A privilege to support along with family members that are keen to ensure their loved one has the best and appropriate care support possible. We always endeavour to work in partnership with immediate family, this ensures that care support from all aspects is received and the loved one can continue to live as independently as possible.

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Review from Sian M (Daughter of Client) published on 1 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum had been looked after by Home Instead (Chingford) for two and a half years. In the last few months before she had a number of falls and the care professionals could not have been kinder, staying with Mum until either I or the paramedics could get there. They also supported me when things were very
difficult. I think I'd have gone mad without them.
Reply from Nigel Allen, Co Owner/Director at Home Instead (Chingford)

A privilege looking after this lovely lady. We trust she settles well into her new environment. The team did everything possible to ensure outstanding care support was given.

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Review from Caroline B (Daughter of Client) published on 17 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead (Chingford) had provided care for Dad for just over 20 months. Unfortunately, last month his circumstances changed which meant it was impossible for him to remain in his own home and therefore he himself made the decision to move into a Care Home for his own safety. The care and service
provided by Home Instead were excellent throughout. Dad was treated with dignity, and kindness by all staff, where he looked upon them as friends, especially two staff members. I was fully informed about his care at all times and the service was outstanding on many occasions. I can't recommend Home Instead (Chingford) highly enough and thank you to management and all the office staff for your quick and reliable responses to any problems that cropped up unexpectedly.
Reply from Nigel Allen, Co Owner/Director at Home Instead (Chingford)

An absolute gentleman, who was extremely well supported by his family, and a pleasure to care for.
The team of Care Professionals and office support once again delivered an outstanding level of care support from all perspectives.
Thank you all.

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Review from A M (Son of Client) published on 19 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Home Instead (Chingford) have provided care for Mum for fifteen months. The care and service provided by them has been exemplary throughout. Mum has been treated with dignity, kindness and I have been fully informed about her care at all times. The director, two members of staff and the carers have
gone above and beyond on many occasions and I can't recommend Home Instead (Chingford) highly enough.
Reply from Nigel Allen, Co Owner/Managing Director at Home Instead (Chingford)

We have supported in every way possible to ensure the client's needs have been fully achieved. Engaged with other health professionals and the local authority to keep the client safe, well cared for and in her own home.
Well done team, another tremendous accolade.

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Review from R V (Son of Client) published on 14 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers treat my mother as though she is a member of their own family, giving time, dedication and kindness to make my mother feel as comfortable and cared for as possible in the circumstances.
Reply from Nigel Allen, Co Owner/Managing Director at Home Instead (Chingford)

A wonderful lady who has been cared for, for a number of years. The team once again have gone over and beyond to deliver person centred care that is making a difference that shows! Thanks for the great feedback.

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Review from J H (Client) published on 17 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Directors looked after me very well, including making contact with my GP and together getting various community help such as a community physio. I could not have asked for better care and attention.
Reply from Nigel Allen, Co Owner/Director at Home Instead (Chingford)

A pleasure to engage in a short term rehabilitation package, well-done team, on another well-satisfied client.
We wish our client well and a full and complete recovery.

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Review from A D (Daughter of Client) published on 9 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The caregivers looked after my mum at home for seven months, and I can honestly say all of the ladies were excellent. They were always so caring, treated my mum with the utmost respect, genuinely were interested in her well-being. Even when she went into hospital, they visited her. They were always
punctual and stayed for their allotted time.
Reply from Nigel Allen at Home Instead (Chingford)

It is always a privilege to work alongside family members with the care and support of their loved ones. We pride ourselves in delivering person-centred care.

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Review from M B (Client) assisted by family/friend published on 9 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The caregivers became my friends, helped with not only my personal care but also, had time to talk with me and were interested in my life, and were so good with my dog. I trusted them, and they were always very patient with me.
Compared to the other care companies I had used previously, they were
exceptional.
Reply from Nigel Allen at Home Instead (Chingford)

It has been an honour to care for and support this lady. We wish her well in her new home.

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Review from J D (Daughter of Client) published on 12 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very reliable, efficient, kind and friendly. Care was arranged very quickly and was extremely flexible as we found a routine that worked for my mum. It has taken away a lot of stress and worry. All the carers are so kind and it really is like having extra friends that pop in.
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Review from G U (Son of Client) published on 20 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleased with the service the carers frequently exceed our expectations.
Carers have built a good relationship with us and management staff often look for additional ways to help us, including liaising with district nurses.
Highly recommended.
Reply from Nigel Allen at Home Instead (Chingford)

A privilege being able to care for this client, who has an extremely fascinating history. Such a talented individual and family. CAREGivers always look forward to visits and enjoy engaging conversations.

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Review from D M (Granddaughter of Client) published on 30 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Compared to other care companies we have been with the carers at Home Instead really go above and beyond. They have built a good rapport with my grandmother and show a genuine interest in her life and topics of conversation that she enjoys. Their support around the house with hoovering/washing up/washing
the floors etc has really helped us to keep the house in order. Thank you
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Review from Joyce W (Client) published on 27 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The time I have been using the service, I have found it extremely helpful, friendly and efficient. Both the carers and owner and assistants.
Reply from Nigel Allen at Home Instead (Chingford)

A really special lady who is a pleasure to care for. Another fantastic care package which has grown as a result of the superb care given. Great job team!

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Review from Kevin U (Son of Client) published on 25 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent, reliable service.
Reply from Nigel Allen at Home Instead (Chingford)

A really lovely lady, who is extremely appreciative of the wonderful, supportive care she receives. As with all clients, a privilege to care for. Excellent all round support by the team.

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Review from Ian S (Son of Client) published on 5 March 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
The agency cannot be more helpful and supportive. They not only provide the care required but go beyond that with good advice and providing help if possible at any time, seven days a week. A written narrative of all visits is logged in a folder at Mum's home so that events and mental state can be reviewed
which is helpful when dealing with dementia. Whilst visits are scheduled by the hour, carers often stay longer and are always very kind and thoughtful. The agency really care for and about my mother and that is what really gives me confidence in all that they do.
Reply from Nigel Allen at Home Instead (Chingford)

What a delightful lady, I have spent time with her personally and thoroughly enjoyed our engaging chats. All our CAREGivers once again have stepped up to the mark to ensure every visit is a special one! Well done team.

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Review from David F (Son of Client) published on 4 March 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead has been caring for Mum and Dad for 13 months. We are so grateful and so impressed - for our Mum and Dad's care day by day and in addition every month something they do has added to the quality or practicality of my Mum and Dad's lives. Your arrangements are very detailed and every detail
has more than proven its worth. We feel so lucky to have found you as the agency who is helping Mum and Dad. You have arranged some ad-hoc additional hours - we have been so grateful. You are going to be added to the Age UK emergency button contact list for Mum and Dad - we are so grateful. If Age UK call your office you will arrange a call out - we are so grateful. Mum and Dad's review is due and we are hoping to be able to increase regular hours a bit, to give Mum and Dad even more regular structure to their week. No visit has been late or missed. Wonderful cover for holidays. So big tick for all the basics as well as the extras. Thank you very much best wishes.
Reply from Nigel Allen at Home Instead (Chingford)

A big thanks to the team supporting, everyone going the extra mile and once again have built superb person-centred relationship & care. A privilege to support a wonderful couple. Many thanks.

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Review from Irene V (Client) published on 20 February 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My helper is a very pleasant and polite young lady. Very punctual and helpful.
Reply from Nigel Allen at Home Instead (Chingford)

It is a pleasure supporting this dear lady, who is as sharp as a pin, very engaging, a delight. Her CareGiver truly enjoys her visits and feels privileged to be able to support such a lovely lady.

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Review from Byran D (Client) published on 15 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The service I receive is very good and reliable. My carers can be trusted in all aspects of their support. When I had a heating problem the carer stayed to resovle the matter and kept me warm and safe in my house. They go over the call of duty to support me. Shopping is done for me on a weekly basis
and I always get my shoping on time and the items requested. Overall my service is 110%
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Current Review Score: 9.9 (9.920)

Overview of Review Score

The Review Score of 9.9 (9.920) out of 10 for Home Instead (Chingford) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 21 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.920 for Home Instead (Chingford) is calculated as follows: ( (115 Excellents x 5) + (10 Goods x 4) ) ÷ 125 Ratings = 4.92
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Chingford) is based on 21 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Jan 2021

Overall Good

  • Caring Outstanding
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (10)

Meet the Team (1)

Nigel & Linda

Nigel & Linda Allen

Job Title: Directors Joined: 2017

Nigel & Linda use their complementary skills to operate the Chingford office together.


We are very happy to be in a position where we can really make a difference in the lives of older adults in our area. We are both committed to developing strong relationships with local health & social care professionals, emergency services, community groups and all local providers and organisations that will benefit those we care for and better support their families.


We are passionate about delivering the highest quality of care, tailored to the individual needs of our clients. Having in the past had personal experience of how difficult it can be to source quality care for our own loved ones, it was this that inspired us to join Home Instead and share their mission of:


‘Changing the face of ageing'.


Nigel was born and bred in Leeds, West Yorkshire and moved to London over 35 years ago. Nigel is a highly experienced management development & business consultant and a qualified CIPD Trainer. For many years he specialised in the retail sector and enjoys interacting with people. Nigel is driven to deliver high-quality standards, ensuring this is given to those whom he cares for.


Linda has previously developed a business as a Driving Instructor establishing good training and people skills. She has a keen eye for detail, is very patient and is an extremely good listener.


When not working Nigel & Linda love spending time with their family, are very involved members of a local church and enjoy entertaining friends. They are active sports enthusiasts, playing golf, football, squash, cycling and generally keeping fit.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Chingford) to verify any information. View our terms and conditions. Home Instead (Chingford) has an Enhanced Service - more info.