Home Instead (Chingford)

2nd & 3rd Floor Offices, 35-37 Station Road, Chingford, London E4 7BJ
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9.9 49 Reviews
  • Home Instead (Chingford), London
Home Instead Chingford was established in February 2017.

Its mission is 'to brighten the lives of seniors, giving them a sense of purpose, wellbeing & self-worth, offering a bespoke home care service in Chingford, Upper Edmonton, Tottenham, Wood Green, Haringey, Finsbury Park, Stamford Hill, Stoke Newington and Canonbury areas.

At Home Instead Chingford, they ensure only those with a passion for caring are recruited, trained and then carefully matched to the needs and interests of those they care for and require support.

The service is tailored to your individual needs and ranges from companionship, home help, personal care to more advanced care needs.

Home care visits are never less than an hour and CAREGivers are always personally introduced to you beforehand, you will never have someone attend who has not been introduced.
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Care Provided by Home Instead (Chingford)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £36 – £36.50

For a comprehensive tailor made care package that meets every care need.
We also have a dedicated team of office staff that support your ongoing care requirements such as:
- Dealing with your medical appointments and contacts
- Managing your medication process directly with the pharmacist
- Booking and managing appointments
- Caring hand in hand with the family where necessary
- Establishing wellbeing opportunities for clients to live well and as independently as possible
- Identified a Whats On Where Guide for the areas we support, this gives opportunity to get out and about engaging with others

These prices are only a guideline, please contact Home Instead (Chingford) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Nigel Allen (Managing Director)

Home Instead (Chingford) Reviews (49)

9.9

Home Instead (Chingford) has a Review Score of 9.9 (9.920) out of 10, based on 21 reviews in the last 2 years.
Over all time Home Instead (Chingford) has 49 reviews.

Overall Experience
  • 45
  • 4
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Date Published
  • 49
  • 5
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  • 21
  • 28
Reviewer Connection to Home Instead (Chingford)
  • 17
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  • 1
Total of 49, showing 41-49
Review from Penelope F (Client) assisted by family/friend published on 14 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My carer has become a friend. She looks after me as if I were her mother, with care, kindness and with the care that affords me my dignity. She performs all tasks diligently. I look forward to seeing her every morning.
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Review from U F (Daughter of Client) published on 14 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Carers that actually care!


The care provided for my mum is excellent, consistent and always considerate of her needs on a daily basis.


Communication between the carers and myself is always prompt and helpful if any issue is identified at a morning visit. I cannot speak highly enough of the care

she receives.
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Review from Dorothy S (Client) published on 29 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carer is fine, she's always ready to help if I need anything that she can help me with. I can't say anything else - she's fine.
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Review from Maxwell S (Client) published on 29 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I found the service perfect for our requirements. Our caregiver was a caring, capable and kindly presence and I very much enjoyed his company. His presence gave my wife a certain independence which enabled her to pursue her career (playwright)
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Review from Anita T (Client) assisted by family/friend published on 23 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been very satisfied with the care I've received from Home Instead Senior Care (Chingford). Problems are dealt with swiftly by the management. All the staff are caring and attentive. I would not hesitate to recommend them to friends of mine.
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Review from Dawn T (Daughter-in-law of Client) published on 23 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Home Instead Senior Care (Chingford)have been amazing since our mum has been back at home after a stroke. They have been able to take her and attend doctors and hospital appointments. They take notes and are very professional with passing on relevant information. This has been invaluable when family
members have been unable to attend.
Reply from Nigel Allen, Director at Home Instead (Chingford)

Excellent review, the team has worked over and beyond to ensure clients are at the centre of all we do. The review truly reflects this. Well done team. Proud of all you do for our clients and brand.

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Review from B R (Wife of Client) published on 15 February 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I insisted that I wanted a carer who was punctual and I have found that in our present carer.
If they are unavoidably late or early, they inform me. They are caring and careful with the service they provide.
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Review from Penny F (Client) published on 14 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My carer has moved to be extremely reliable. She always turns up on the dot - always with a smile. She is generous and knowledgeable in providing care. She lets me set the pace - never rushing me. She is gentle and respectful in providing intimate care. I like her a lot!
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Review from L L (Client) published on 20 October 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have had a Home Instead carer for the last two months or so and find her competent, friendly and willing to do whatever she is asked to do.
I am certainly willing to have her continue to care for me and would recommend her to anyone who similarily needs the attention of a carer.
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Current Review Score: 9.9 (9.920)

Overview of Review Score

The Review Score of 9.9 (9.920) out of 10 for Home Instead (Chingford) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 21 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.920 for Home Instead (Chingford) is calculated as follows: ( (115 Excellents x 5) + (10 Goods x 4) ) ÷ 125 Ratings = 4.92
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Chingford) is based on 21 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Jan 2021

Overall Good

  • Caring Outstanding
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (10)

Meet the Team (1)

Nigel & Linda

Nigel & Linda Allen

Job Title: Directors Joined: 2017

Nigel & Linda use their complementary skills to operate the Chingford office together.


We are very happy to be in a position where we can really make a difference in the lives of older adults in our area. We are both committed to developing strong relationships with local health & social care professionals, emergency services, community groups and all local providers and organisations that will benefit those we care for and better support their families.


We are passionate about delivering the highest quality of care, tailored to the individual needs of our clients. Having in the past had personal experience of how difficult it can be to source quality care for our own loved ones, it was this that inspired us to join Home Instead and share their mission of:


‘Changing the face of ageing'.


Nigel was born and bred in Leeds, West Yorkshire and moved to London over 35 years ago. Nigel is a highly experienced management development & business consultant and a qualified CIPD Trainer. For many years he specialised in the retail sector and enjoys interacting with people. Nigel is driven to deliver high-quality standards, ensuring this is given to those whom he cares for.


Linda has previously developed a business as a Driving Instructor establishing good training and people skills. She has a keen eye for detail, is very patient and is an extremely good listener.


When not working Nigel & Linda love spending time with their family, are very involved members of a local church and enjoy entertaining friends. They are active sports enthusiasts, playing golf, football, squash, cycling and generally keeping fit.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Chingford) to verify any information. View our terms and conditions. Home Instead (Chingford) has an Enhanced Service - more info.