Home Instead Senior Care (Ruislip & Harrow)

51a High Street, Ruislip HA4 7BD

Home Instead Senior Care (Ruislip & Harrow) is an award-winning care company. They have a team of highly experienced and dedicated CAREGivers and provide a full range of care services to clients in their own homes.

All staff believe that care is about providing and delivering the outcomes that clients and their families want. Invariably, the clients wish to remain living in their own homes for as long as possible with support.

They are experts in the provision of care and support to clients with Alzheimer's and Dementia and also provide companionship, meal preparation, light housekeeping, post-discharge care, personal care, medication reminders, shopping and errands.

The company only employs people with a real passion for helping others and ensure that they are trained and supported to deliver the very best care available.

The company was rated Good by CQC in June 2018 and has been awarded a 5-star rating as a Care Employer. It has also been recognised with the Queen's Award for Enterprise Innovation and the Princess Royal Award for Training.

Group : Home Instead Senior Care

Person in charge: Stuart Hart (Director)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 0

Staff Languages (other than English): British Sign Language, Punjabi Mirpuri, Gujarati, Hindi, Italian, Japanese, Panjabi, Punjabi, Polish

Fees Guide: £26 - £28 per hour, monthly admin fee £20

Services Offered: 24 Hour Care • Adult Care (18+) • Live in Carer • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home

Care Offered: Call in Service • Cancer Care • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Laundry Service • Learning Disability • Medication Assistance • Mental Health Condition • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service • Transportation Service

Directions: The office is located above T A Element funeral directors, near the centre of the crossroads on high street.

Visiting: Offices hours Monday - Friday 9am- 5pm. Telephone access 24/7.

Parking: Check with the office first as there may be spaces at the back.

Overview of Review Score

The Review Score of 9.7 out of 10 for Home Instead Senior Care (Ruislip & Harrow) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 21 Reviews over all time. This Average Rating is also the rating value for Home Instead Senior Care (Ruislip & Harrow) in Google's Search Results – more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.738 for Home Instead Senior Care (Ruislip & Harrow) is calculated as follows: ( (97 Excellents x 5) + (25 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 126 Ratings = 4.738

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. If there are no Positive Reviews in the last 24 months, then 2.5 points are available for the number of Positive Reviews in the last 48 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3.00 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3.00, 2nd = 0.50, 3rd = 0.50, 4th = 0.25, 5th = 0.25, 6th = 0.10, 7th = 0.10, 8th = 0.10, 9th = 0.10, 10th = 0.10) ie an Home Care Agency needs 10 Reviews to receive the maximum score of 5 points.

    If there are no Positive Reviews in the last 24 months, then 2.5 points are available for the number of Positive Reviews in the last 48 months. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Home Instead Senior Care (Ruislip & Harrow) is based on 18 positive Reviews in the last 24 months and is calculated as follows:

    1. 3.00 + 0.50 + 0.50 + 0.25 + 0.25 + 0.10 + 0.10 + 0.10 + 0.10 + 0.10 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.7 Home Instead Senior Care (Ruislip & Harrow) has a Review Score of 9.7 (9.738) out of 10 and an Average Rating of 4.7 out of 5 from 21 Reviews over all time

Average Ratings

  • Excellent
    16
  • Good
    5
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Home Instead Senior Care (Ruislip & Harrow)?

  • Extremely LIKELY
    18
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Home Instead Senior Care (Ruislip & Harrow)

  • Daughter of Client/Service User
    6
  • Client / Service User
    5
  • Son of Client/Service User
    4
  • Cousin of Client/Service User
    2
  • Husband of Client/Service User
    2
  • more
Average Rating:  Average rating  4.8 out of 5

Every aspect of the care that has been given to my cousin throughout the past two years has been consistently excellent. Additionally, the professional guidance that I have received in my dealing with a situation with which I had had no previous experience, has been genuinely caring and invaluable.

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:  Average rating  5 out of 5

We contacted Home Instead after a previous care agency could not meet our needs.

From the first assessment to our last contact after my mother died and father moved into a care home, my relationship with Home Instead was always professional and personal. Although senior care is a service my family

was paying for, we wanted reassurance. Home Instead was never phased by any situation, they had experience of what my sister and I were dealing with for the first time.

The carers at Home Instead showed initiative and caring. Whenever I had a concern about something, the office staff took it seriously. At times we laughed about the situation we were dealing with but I also cried on the phone when I found caring for my parents overwhelming.

Not only did Home Instead keep my parents at home, which is what they wanted and is cheaper than putting 2 elderly people in a care home, they gave my sister and me back our lives.

I wholeheartedly recommend Home Instead (Ruislip and Harrow).

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:  Average rating  5 out of 5

I am extremely pleased with the care that has been received by a relative for whom I am POA. He suffers from quite severe dementia.
The caregivers monitor all aspects of his daily life from making sure he is up and dressed in the morning, to providing all his meals and preparing him for bed. They take
him out shopping every day and keep an eye on household management issues.
Even more importantly, the caregivers are proactive in arranging and accompanying medical, dental and optician appointments.
His small team of regular caregivers are most reliable and friendly and he really enjoys their company.
This has all been a great comfort to his family who all live far away.

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:  Average rating  5 out of 5

Staff very prompt when informing me of time changes, for care visits. They kept in touch when my father was recently in hospital and liaised with hospital staff to ensure care services were available as soon as he was discharged. Care staff are very helpful during visits and also keep a watching brief
on dad's general health. The admin team report any issues back to me, which is much appreciated as I live in a different part of London.

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:  Average rating  4 out of 5

All the Carers provided by Home Instead were very friendly, reliable and professional. They all supported my mother whilst caring for my father and their care meant that my dad was able to stay in the family home with my mum for much longer than would otherwise have been the case.

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:  Average rating  5 out of 5

The team were fantastic in caring for my Dad and very flexible as his needs changed daily as he deteriorated. The team often arrived at very short notice (within hours of my calls) and were a great support to me in his last days. They were able to provide shopping, basic housework as well as personal
care and were always on time and friendly and helpful. We always had familiar faces and knew who was coming and when.

I know that we wouldn't have coped without them and I would highly recommend them to anyone who needs additional care and support.

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:  Average rating  5 out of 5

Home Instead carers have been very tolerant of my relative's ups and downs and try whenever possible to put right the little things that make everyday life run smoothly.
I am frequently contacted with updates and information about what is going on with my relative and as I do not live near her this
is invaluable.

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:  Average rating  5 out of 5

Why I would 100% recommend Home Instead to family/friends needing similar care;
Home Instead carers are warm, friendly, cheerful and professional.
It is a huge relief to me to know that Mum is being provided with lunch and, just as importantly, a social visit and chat on days when I can't visit her.
Very
impressed that when I've called for an extra visit to cover times when Mum has been feeling unwell, that care has been provided.
Very useful logs that keep me fully informed of how Mum has been that day.

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:  Average rating  4.7 out of 5

My carer is polite, professional and gentle.

All my experiences of Home Instead have been positive. They are supportive and interested in me as a person. Many thanks.

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:  Average rating  5 out of 5

Excellent, good management. Friendly, comfortable with all the staff.

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:  Average rating  4.8 out of 5

I have been with Home Instead for over 3 years. I am very pleased with my carers who give me their full attention and help.
They are always punctual, courteous, efficient and professional.
I have recommended Home Instead to two friends locally who are also very happy with the service.
I have also
been very impressed by the management and administration side of Home Instead. All my dealings with the local Ruislip office have been very positive.

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:  Average rating  5 out of 5

We have used Home Instead Senior Care Ruislip & Harrow for three years.
All our carers are friendly and helpful and always arrive on time and complete our needs. I would recommend this company to my friends and family.

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:  Average rating  4.3 out of 5

Home Instead were easy to deal with and always put the client first. Mum's main carer was excellent and nothing was too much to ensure Mum was comfortable.

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:  Average rating  5 out of 5

When Mum needed some help at home just over a year ago I rang several of the providers in the area. Home Instead Ruislip immediately stood out when telephone contact was articulate and straightforward. That impression was endorsed by a face to face meeting which was business-like but empathetic.
Throughout my dealings with the organisation, they have done whatever they have committed to, and have always been available to discuss any changes. In a crisis, the team acted with utmost professionalism.

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:  Average rating  5 out of 5

My husband was a very independent man now reaching the end stage of a difficult illness. He wished to die at home and to make this happen we needed support. Home Instead developed an excellent relationship with him enabling him to accept personal care and look forward to their visits. The carers were
always respectful and very competent but also provided some fun and laughter in a difficult time. They did exactly as I asked in making me aware when they noticed something that needed a doctors advice. When I needed to increase the care visits and do this urgently so my husband could come home from hospital the management made this happen. Management and carers were supportive to me and continued their sensitive care until my husband died.

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:  Average rating  4.8 out of 5

My Mother was cared for by Home Instead from when my father passed away in 2013 until the end of August 2017 when we took the decision to move Mum to a care home. Throughout that time the carers provided really took their time to look after Mum and I know she appreciated it greatly. For my part, I was
confident that Mum was in safe hands at all times. I can't recommend Home Instead highly enough.

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:  Average rating  5 out of 5

We are very grateful for the high quality of care received from Home Instead. The carers were understanding and supportive and particularly sensitive to my wife's needs. She developed confidence and trust in them, with their gentle and friendly approach, as they helped and encouraged her with various
tasks in the home. This released me to do other things as I knew that my wife was safe with them and they were concerned to do the best for her.

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:  Average rating  4.3 out of 5

Overall very pleased with the service. All the staff were kind and helpful but I feel they are restricted because of health and safety legislation.

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:  Average rating  5 out of 5

From the first contact to the last day of our mother’s life, just 5 weeks later, the understanding, professionalism and flexibility which underpins this organisation was in evidence, whoever we came into contact with; from office management, support team and care coordinators, to the out-of-hours support,
and particularly, day after day, the amazing team of care givers; every single one gave their best.
Our mother became very fond of ‘her ladies’, as did we. The cheerful, compassionate and considerate care she received from every one of the wonderful carers who looked after her, helped to make an exceptionally difficult time a little easier on us all.
Home Instead made such a huge difference to both our mother and the rest of the family.
Along with a highly professional service, they delivered compassion and dignity, sunshine and good cheer. They lightened a dark time for us all and helped us be a little stronger. 

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:  Average rating  3.7 out of 5

The carers were competent and carried out their duties as specified, plus a chat.
It was reassuring to know that such a person would be arriving each morning to get me sorted, clean and tidy and breakfasted.

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:  Average rating  4 out of 5

Evening meals have been cooked 3 times a week for the month of February. Starting and finishing exactly on agreed times.

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Submit a Review for Home Instead Senior Care (Ruislip & Harrow)

    • We welcome home care and nursing agency service users/clients and their family/friends to submit reviews to homecare.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Contact Details

Please provide your details as we may contact you to verify this review. The review MUST be input and submitted by you, using your own personal email address (the email address of other people or also of the home care provider will not be accepted). Reviews cannot be submitted anonymously. Your details may be passed to the care provider or to its service provider handling reviews but not to any other third party. They will not be published.

Your Review & Rating

This information will be published on the website, the home care provider website and potentially on selected websites/social media. Before publication, we check that all reviews comply with our Review Policy and we show all reviews to home care providers. It can take up to 30 days for a review to be published or deemed non-compliant.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the agency)
Your review must be about a service provided within the last 12 months.

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please do not use names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on homecare.co.uk/terms.
Please view our Review Policy and our Privacy Policy to see how your review and personal details will be processed.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Staff Profiles

No image found

Stuart Hart

Job Title: Director

Joined: 2016

Description:

As well as the financial management of the business, Stuart is focused on continuing to build relationships with local providers and organisations to ensure that Home Instead Ruislip and Harrow continue to make a positive contribution to the community. Stuart is also the Responsible Individual for the service registered with CQC.

No image found

Caroline Hart

Job Title: Director

Joined: 2016

Description:

Caroline focuses on the general management of the office working closely with the staff and the management of social media.

Performance

Care Quality Commission (CQC) Rating

Overall
Good

  • Effective

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions

April 2018

Job Vacancies