Home Instead Senior Care (Ruislip & Harrow)

51a High Street, Ruislip HA4 7BD

Home Instead Senior Care (Ruislip & Harrow) have a team of carers with excellent experience in caring for older and disabled people. All care is tailored to the needs of individual clients and as flexible as possible to personal choice.

Expertise includes provision for dementia care, while provision also ranges from companionship, meal preparation, light housekeeping, post-discharge care, personal care, medication reminders, shopping and errands and Dementia care. The company look to employ people with a real passion for helping others.

Group : Home Instead Senior Care

Person in charge: Stuart Hart (Director)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 40

Staff Languages (other than English): British Sign Language, Punjabi Mirpuri, Gujarati, Hindi, Italian, Japanese, Panjabi, Punjabi, Polish

Fees Guide: £22 - £24 per hour, monthly admin fee £20

Services Offered: 24 Hour Care • Adult Care (18+) • Personal Care (on a contracted hours basis) • Personal Care Assessments

Care Offered: Call in Service • Cancer Care • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Laundry Service • Learning Disability • Medication Assistance • Mental Health Condition • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service • Transportation Service

Directions: The office is located above T A Element funeral directors, near the centre of the crossroads on high street.

Visiting: Offices hours Monday - Friday 9am- 5pm.

Parking: Check with the office first as there may be spaces at the back.

Latest Care Quality Commission* Report on Home Instead Senior Care (Ruislip & Harrow): click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.7 (maximum of 10) for Home Instead Senior Care (Ruislip & Harrow) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 18 Reviews over all time. This Average Rating is also the rating value for Home Instead Senior Care (Ruislip & Harrow) in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 16 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.704 for Home Instead Senior Care (Ruislip & Harrow) is calculated as follows: ( (80 Excellents x 5) + (24 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 108 Ratings = 4.704

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 5 Points relating to the number of positive Reviews for Home Instead Senior Care (Ruislip & Harrow) is based on 16 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.5 + 0.5 + 0.5 + 0.5 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.7 Home Instead Senior Care (Ruislip & Harrow) has a Review Score of 9.7 (9.704) from 18 Reviews

Average Ratings

  • Excellent
    13
  • Good
    5
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Home Instead Senior Care (Ruislip & Harrow)?

  • Extremely LIKELY
    15
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Home Instead Senior Care (Ruislip & Harrow)

  • Client / Service User
    5
  • Daughter of Client/Service User
    5
  • Son of Client/Service User
    4
  • Husband of Client/Service User
    2
  • Cousin of Client/Service User
    1
  • more

All the Carers provided by Home Instead were very friendly, reliable and professional. They all supported my mother whilst caring for my father and their care meant that my dad was able to stay in the family home with my mum for much longer than would otherwise have been the case.

How likely would you be to recommend Home Instead Senior Care (Ruislip & Harrow)? Extremely Likely

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Average Rating:   4 out of 5

The team were fantastic in caring for my Dad and very flexible as his needs changed daily as he deteriorated. The team often arrived at very short notice (within hours of my calls) and were a great support to me in his last days. They were able to provide shopping, basic housework as well as personal care and were always on time and friendly and helpful. We always had familiar faces and knew who was coming and when.

I know that we wouldn't have coped without them and I would highly recommend them to anyone who needs additional care and support.

How likely would you be to recommend Home Instead Senior Care (Ruislip & Harrow)? Extremely Likely

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Average Rating:   5 out of 5

Home Instead carers have been very tolerant of my relative's ups and downs and try whenever possible to put right the little things that make everyday life run smoothly.
I am frequently contacted with updates and information about what is going on with my relative and as I do not live near her this is invaluable.

How likely would you be to recommend Home Instead Senior Care (Ruislip & Harrow)? Extremely Likely

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Average Rating:   5 out of 5

Why I would 100% recommend Home Instead to family/friends needing similar care;
Home Instead carers are warm, friendly, cheerful and professional.
It is a huge relief to me to know that Mum is being provided with lunch and, just as importantly, a social visit and chat on days when I can't visit her.
Very impressed that when I've called for an extra visit to cover times when Mum has been feeling unwell, that care has been provided.
Very useful logs that keep me fully informed of how Mum has been that day.

How likely would you be to recommend Home Instead Senior Care (Ruislip & Harrow)? Extremely Likely

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Average Rating:   5 out of 5

My carer is polite, professional and gentle.

All my experiences of Home Instead have been positive. They are supportive and interested in me as a person. Many thanks.

How likely would you be to recommend Home Instead Senior Care (Ruislip & Harrow)? Extremely Likely

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Average Rating:   4.7 out of 5

Excellent, good management. Friendly, comfortable with all the staff.

How likely would you be to recommend Home Instead Senior Care (Ruislip & Harrow)? Extremely Likely

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Average Rating:   5 out of 5

I have been with Home Instead for over 3 years. I am very pleased with my carers who give me their full attention and help.
They are always punctual, courteous, efficient and professional.
I have recommended Home Instead to two friends locally who are also very happy with the service.
I have also been very impressed by the management and administration side of Home Instead. All my dealings with the local Ruislip office have been very positive.

How likely would you be to recommend Home Instead Senior Care (Ruislip & Harrow)? Extremely Likely

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Average Rating:   4.8 out of 5

We have used Home Instead Senior Care Ruislip & Harrow for three years.
All our carers are friendly and helpful and always arrive on time and complete our needs. I would recommend this company to my friends and family.

How likely would you be to recommend Home Instead Senior Care (Ruislip & Harrow)? Extremely Likely

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Average Rating:   5 out of 5

Home Instead were easy to deal with and always put the client first. Mum's main carer was excellent and nothing was too much to ensure Mum was comfortable.

How likely would you be to recommend Home Instead Senior Care (Ruislip & Harrow)? Extremely Likely

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Average Rating:   4.3 out of 5

When Mum needed some help at home just over a year ago I rang several of the providers in the area. Home Instead Ruislip immediately stood out when telephone contact was articulate and straightforward. That impression was endorsed by a face to face meeting which was business-like but empathetic. Throughout my dealings with the organisation, they have done whatever they have committed to, and have always been available to discuss any changes. In a crisis, the team acted with utmost professionalism.

How likely would you be to recommend Home Instead Senior Care (Ruislip & Harrow)? Extremely Likely

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Average Rating:   5 out of 5

My husband was a very independent man now reaching the end stage of a difficult illness. He wished to die at home and to make this happen we needed support. Home Instead developed an excellent relationship with him enabling him to accept personal care and look forward to their visits. The carers were always respectful and very competent but also provided some fun and laughter in a difficult time. They did exactly as I asked in making me aware when they noticed something that needed a doctors advice. When I needed to increase the care visits and do this urgently so my husband could come home from hospital the management made this happen. Management and carers were supportive to me and continued their sensitive care until my husband died.

How likely would you be to recommend Home Instead Senior Care (Ruislip & Harrow)? Extremely Likely

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Average Rating:   5 out of 5

My Mother was cared for by Home Instead from when my father passed away in 2013 until the end of August 2017 when we took the decision to move Mum to a care home. Throughout that time the carers provided really took their time to look after Mum and I know she appreciated it greatly. For my part, I was confident that Mum was in safe hands at all times. I can't recommend Home Instead highly enough.

How likely would you be to recommend Home Instead Senior Care (Ruislip & Harrow)? Extremely Likely

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Average Rating:   4.8 out of 5

My father, who is 88, looks forward to his care visits. The carers supply him with much needed social contact (he is housebound) and ensure that there is a much needed watchful eye on his overall health. This certainly gives peace of mind to myself and my sister, who reside some distance away. Good care company, with good staff and good quality service.

How likely would you be to recommend Home Instead Senior Care (Ruislip & Harrow)? Extremely Likely

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Average Rating:   5 out of 5

We are very grateful for the high quality of care received from Home Instead. The carers were understanding and supportive and particularly sensitive to my wife's needs. She developed confidence and trust in them, with their gentle and friendly approach, as they helped and encouraged her with various tasks in the home. This released me to do other things as I knew that my wife was safe with them and they were concerned to do the best for her.

How likely would you be to recommend Home Instead Senior Care (Ruislip & Harrow)? Extremely Likely

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Average Rating:   5 out of 5

Overall very pleased with the service. All the staff were kind and helpful but I feel they are restricted because of health and safety legislation.

How likely would you be to recommend Home Instead Senior Care (Ruislip & Harrow)? Likely

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Average Rating:   4.3 out of 5

From the first contact to the last day of our mother’s life, just 5 weeks later, the understanding, professionalism and flexibility which underpins this organisation was in evidence, whoever we came into contact with; from office management, support team and care coordinators, to the out-of-hours support, and particularly, day after day, the amazing team of care givers; every single one gave their best.
Our mother became very fond of ‘her ladies’, as did we. The cheerful, compassionate and considerate care she received from every one of the wonderful carers who looked after her, helped to make an exceptionally difficult time a little easier on us all.
Home Instead made such a huge difference to both our mother and the rest of the family.
Along with a highly professional service, they delivered compassion and dignity, sunshine and good cheer. They lightened a dark time for us all and helped us be a little stronger. 

How likely would you be to recommend Home Instead Senior Care (Ruislip & Harrow)? Extremely Likely

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Average Rating:   5 out of 5

The carers were competent and carried out their duties as specified, plus a chat.
It was reassuring to know that such a person would be arriving each morning to get me sorted, clean and tidy and breakfasted.

How likely would you be to recommend Home Instead Senior Care (Ruislip & Harrow)? Likely

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Average Rating:   3.7 out of 5

Evening meals have been cooked 3 times a week for the month of February. Starting and finishing exactly on agreed times.

How likely would you be to recommend Home Instead Senior Care (Ruislip & Harrow)? Likely

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Average Rating:   4 out of 5

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Awards / Recognitions

April 2018

Job Vacancies

Staff Profiles

No image found

Stuart Hart

Job Title: Director

Joined: 2016

Description:

As well as the financial management of the business, Stuart is focused on continuing to build relationships with local providers and organisations to ensure that Home Instead Ruislip and Harrow continue to make a positive contribution to the community. Stuart is also the Responsible Individual for the service registered with CQC.

No image found

Caroline Hart

Job Title: Director

Joined: 2016

Description:

Caroline focuses on the general management of the office working closely with the staff and the management of social media.