Home Instead (Croydon & Dulwich)

67 Windmill Road, Croydon CR0 2XR
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9.8 46 Reviews
  • Home Instead (Croydon & Dulwich), Croydon
Home Instead in Croydon provides home care for older people in the Croydon and Dulwich area.

The home care provider offers personal care services, such as assistance with bathing, dressing and eating. Home help is also offered. This includes collecting prescriptions, light housekeeping, grocery shopping and meal preparation. The companionship services offered include assistance with entertaining, participating in hobbies, planning outings and attending social events. Home Instead can also provide dementia care, respite care and convalescence care.

Those using the service may have as much or as little care as they desire, from an hour a day to 24-hour care, including weekends and holidays. Services are one-to-one, client-centred and tailored to individual needs and abilities.

The home care provider was awarded an 'Outstanding' rating by the CQC in April 2018.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

Available on request

Good to Know

Group/Owner

Person in charge

  • Isurumuni Samarasekara (Care Manager)

Home Instead (Croydon & Dulwich) Reviews (46)

Total of 46, showing 1-20
9.8

Home Instead (Croydon & Dulwich) has a Review Score of 9.8 (9.794) out of 10, based on 21 reviews in the last 2 years. Over all time Home Instead (Croydon & Dulwich) has 46 reviews.

Overall Experience

  • 41
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Date Published

46
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25

Review from Jennifer J (Daughter of Client) published on 23 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead staff has always been very kind and supportive to my mother and there has always been a big effort to help around the house. It would be very difficult for me to care for my mother without the professional support I have received from Home Instead.
The office are very accommodating if
I need to change the times of visits etc.

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Review from James T (Son of Client) published on 5 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead provided care for my mother between Aug 2024 and April 2025.


They were always patient, compassionate and very person centred. My mother got to know and trusted many of her regular carers. Their carers were all skilled, intelligent, capable and thoughtful about my mother's needs ensuring

that she was happy and comfortable with the care she was receiving.


They were also very responsive and flexible about patterns and timings of care as my mother's condition progressed and the office was always helpful working with us to decide on the best package of care.


In 8-months I only ever had one occasion when I had a very minor concern; the office were very approachable and they acknowledged and dealt with it immediately in a very open and co-operative way.


I would not hesitate to use them again if needed.

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Review from Janine G (Niece of Client) published on 7 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has a main carer, who is fantastic, but all the carers that visit my aunt from Home Instead put her at the centre of what they do. They are always professional, very caring and will go the extra mile to ensure that all her needs are met. If something is of concern or needs doing it will be flagged
up to the office. A recent example of this was changing the locks on my aunt's front door, which was carried out by Home Instead's handyman. The high quality of care that my aunt receives allows her to remain in her home, which is what she currently wishes to do.

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Review from M M (Client) published on 28 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Writing a review for Home Instead for the first time is really difficult because, of course, it is hard to accept help when you know you are perfect! Lack of experience means that expectations are not easily defined but sufficient to say that after a year I am still receiving care and support from the
company. The management is attentive and efficient and the small touches as in acknowledging anniversaries were surprising and appreciated. I have found almost all the carers are helpful, friendly, patient, and respectful and as one's own world shrinks it is interesting and stimulating to meet new people of a younger generation.

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Review from M W (Son of Client) published on 28 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead provides excellent service and care to my mother. They are very reliable, professional and caring. I would highly recommend it.

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Review from Christine S (Client) published on 28 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am over the moon with my carer, when she comes there is no word. She really cleans my flat and if I want anything (coffee) she makes it when she comes, I thought I would have her for good. Please, please. Thank you all for the wonderful service I am getting.

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Review from D S (Client) published on 23 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the help I get is supportive and excellent.
Couldn't do without them. I look forward to the help and company. I love that the ladies come from all over. I say "The world comes to me".
I am so glad that I found Home Instead, it is my life, and support system.

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Review from T H (Daughter of Client) published on 8 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we are very happy with the care provided by all the carers at Home Instead. In particular, one staff member has provided outstanding service and we are very grateful to her for all her help and advice. Another carer is also marvellous and really cares for my mother. One of the carers hasn't
been with my mother long but she too is kind and thoughtful.

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Review from R B (Husband of Client) published on 8 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have never had a problem with any of the staff, they have all been patient and helpful.

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Review from H F (Client) assisted by family/friend published on 8 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My helper comes each morning and helps me to dry after my shower and make me breakfast. She is very independent and has a lot of initiative so finds different tasks, like making my lunch, putting away laundry, checking the items in the fridge. She is friendly and we can joke and laugh together.

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Review from J L (Daughter-in-law of Client) published on 8 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were so pleased to find Home Instead. They looked after my in-laws through the last 5 years of their life. The care expanded as their needs developed enabling them to stay in their home despite finally needing 24-hour care. We found the team to be caring, professional, and adaptable, nothing was
too much trouble. We always felt comfortable and confident in the care that was given. We have built a good relationship with the company and we always recommend family and friends to them. Throughout the time we have had them our mind was at ease knowing they would be well looked after and happy.

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Review from A M (Client) published on 30 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Satisfactory. The carer is a lovely girl. She is very helpful. I enjoy her company when she has a break.

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Review from M B (Son of Client) published on 30 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The service is very good. No complaints we are very happy with the service that Mum is provided.

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Review from D M (Son of Client) published on 30 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The company are well organised and the individual carers are very friendly and caring. My mother needs carers to keep her company in the evening.

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Review from A C (Son of Client) published on 30 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very happy with carers now it has settled to regular people. The carers are able to work with our mother to meet our and her needs and this has been echoed with the staff and management team.

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Review from A G (Wife of Client) published on 26 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A wonderful company I have been with Home Instead for seven years. Home Instead was always there when I needed them 24 hours a day. The carers always went beyond their duties when needed and were always there for help and advice. The whole management team were always available for advice and information.
My husband always looked forward to the carers coming as they paid him a lot of attention and made him laugh. I will always remember how the staff came during Covid times with their PPE, even when my husband had Covid. Nothing was too much trouble for Home Instead. A very caring and kind agency.

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Review from C P (Client) published on 26 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am gradually improving. The last year has been an improvement in walking better and faster. Within the house, I can look after myself in most personal areas. I can organise food deliveries, repairs etc. I don't hesitate that my intellectual prowess are waning.
The service provided by Home Instead
is good. They attend regularly and are efficient in helping with household chores etc.

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Review from S Q (Client) published on 26 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had my carer for just over a year. She is such a lovely and works really hard, washing and cleaning. She is like a best friend. I miss her weekends. She helps showering and cleaning and also works and does my hair.

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Review from C L (Daughter-in-law of Client) published on 26 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead have been a wonderful wonderful support to my mother-in-law she has problems with her mobility and memory. We have been impressed that the carers provide great companionship and help to stimulate her cognitive skills and memory. The team also support her at meal times as she forgets to
eat. The team have made great suggestions about strategies for keeping mobile. (Love the move classes.)

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Review from D L (Client) published on 25 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My health problems have made life difficult but care staff have responded well to this and my changing needs.
I am happy with the Home Instead agency.

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Current Review Score: 9.8 (9.794)

Overview of Review Score

The Review Score of 9.8 (9.794) out of 10 for Home Instead (Croydon & Dulwich) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.794 for Home Instead (Croydon & Dulwich) is calculated as follows: ( (100 Excellents x 5) + (26 Goods x 4) ) ÷ 126 Ratings = 4.794

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Croydon & Dulwich) is based on 21 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 Apr 2018

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (10)

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Frequently Asked Questions about Home Instead (Croydon & Dulwich)

What Type of Services does Home Instead (Croydon & Dulwich) offer?

Home Instead (Croydon & Dulwich) offers Home Care.

How many Carers does Home Instead (Croydon & Dulwich) employ?

Home Instead (Croydon & Dulwich) employs 75 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Croydon & Dulwich) to verify any information. View our terms and conditions. Home Instead (Croydon & Dulwich) has an Enhanced Service - more info.