Home Instead (Croydon & Dulwich)

67 Windmill Road, Croydon CR0 2XR
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9.8 46 Reviews
  • Home Instead (Croydon & Dulwich), Croydon
Home Instead in Croydon provides home care for older people in the Croydon and Dulwich area.

The home care provider offers personal care services, such as assistance with bathing, dressing and eating. Home help is also offered. This includes collecting prescriptions, light housekeeping, grocery shopping and meal preparation. The companionship services offered include assistance with entertaining, participating in hobbies, planning outings and attending social events. Home Instead can also provide dementia care, respite care and convalescence care.

Those using the service may have as much or as little care as they desire, from an hour a day to 24-hour care, including weekends and holidays. Services are one-to-one, client-centred and tailored to individual needs and abilities.

The home care provider was awarded an 'Outstanding' rating by the CQC in April 2018.
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Care Provided by Home Instead (Croydon & Dulwich)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

Available on request

Good to Know

Group/Owner

Person in charge

  • Isurumuni Samarasekara (Care Manager)

Home Instead (Croydon & Dulwich) Reviews (46)

9.8

Home Instead (Croydon & Dulwich) has a Review Score of 9.8 (9.794) out of 10, based on 21 reviews in the last 2 years.
Over all time Home Instead (Croydon & Dulwich) has 46 reviews.

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Reviewer Connection to Home Instead (Croydon & Dulwich)
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Total of 46, showing 21-40
Review from Annette J (Daughter of Client) published on 16 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I wanted to say how grateful I am to Home Instead for all the support and care they gave my mother during the last years of her life, including palliative care at home for five days. In particular, I would like to emphasise the dignity and respect they showed to my mum at a time in her life when she
had little self-control due to dementia.
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Review from A C (Daughter of Client) published on 12 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
IMum has now passed away but whilst Home instead Croydon & Dulwich were providing daily Carers to support her to stay in her home and be as independent as possible I was always confident in the care that was being provided to her. The management team and carer staff were all helpful, friendly and flexible
whenever needed. They were also extremely supportive whilst Mum was recovering from Covid at home too when I myself was unable to visit for 10 days. During that time they were in regular contact with me and adjusted the support as needed to get mum through that challenging time. I was very satisfied with their care of my mum over the 13+ months they were involved with her care.
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Review from Sandy G (Daughter of Client) published on 31 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Home Instead team cared for my late father, who sadly passed away in May 2021. Their care began in May 2018. The level of support, professionalism, respect and kindness shown to both my Dad and my sister and I, was second to none. The flexibility of extra hours and additional services in times of
need was also hugely helpful and mitigated many of the normal stresses related to caring for someone vulnerable who lives alone with several health issues but wishes to stay in their own home. The length of time that we achieved this would not have been possible without the support of the Home Instead team.
The carers assigned to my dad were simply lovely. They were all thoughtful, gentle and showed endless patience and kindness.
I cannot thank you all enough for facilitating my dad's desire to remain at home for as long as his deteriorating health needs permitted.
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Review from Reza H (Son of Client) published on 31 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The business owners of Home Instead have always been helpful and pleasant to deal with. They take care of what they do and have an active role in the business. The carers provided have by large been good.
Home Instead has provided carers for both of our parents at differing times, has often needed
to respond quickly to our parents' needs and has tried to provide consistency with the care given.
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Review from S H (Daughter of Client) published on 31 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I’ve used Home Instead for my mum over the last few years. Initially, I only needed one visit every other day as she was well and independent. After a few months, she was rushed to the hospital, so post-recovery, I needed to increase the care package to 3x per day.
After explaining my increased needs
for my mum, the manager was able to meet my needs without question.
The team of carers are amazing, friendly and so caring, Mum made some lovely friends.
The office team are equally helpful, listens to your needs and facilitates whatever is required to meet the needs of the service user and family.
Home Instead comes highly recommended.
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Review from L S (Daughter of Client) published on 30 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead provides a very good service my late mother was well looked after by her carers who managed all of her needs. I would recommend Home Instead to anyone who needs care. The carers went out of their way to please.
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Review from T S (Client) published on 30 March 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
I've been cared for by Home Instead for over two years during a very difficult period of my life. I had a very serious injury, my wife died and of course we were all affected by Coronavirus. During this time the care that I have received has been excellent and has enabled me to recover, bit by bit
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Review from Koralalage R (Friend of Client) published on 30 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The director and the team are so flexible and have gone above and beyond to provide extra care.
We cannot speak highly enough for the excellent service Home Instead provided.I would wholeheartedly recommend Home Instead, and we have become very reliant on the service provided.
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Review from Bob S (Son of Client) published on 30 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We engaged the team at Home Instead (Croydon and Dulwich) to provide care for my elderly mother, who lives alone and suffers from dementia. The care staff are extremely reliable and caring and deliver a high-quality service. They understand the complexities of caring for individuals with dementia and
have created a stable and safe environment for my mother, who always looks forward to their visits! The management team at Home Instead also work very hard to meet our needs and have been extremely responsive to our requests. Overall, we are very pleased with the level of service provided.
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Review from Graham L (Son of Client) published on 29 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We cannot speak highly enough for the excellent service Home Instead provided for us.
Both my mum and dad are cared for and are very happy with the service given.
We are very fond of the director and the team, and even through the pandemic, the service was second to none.
I would wholeheartedly recommend
Home Instead, and we have become very reliant on the service provided.
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Review from Alan K (Husband of Client) published on 29 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been receiving the care service for some four years and have consistently had the same carer. One lady has been an absolute Godsend and is kind and considerate to my wife, who is diagnosed with dementia.
We have been very fortunate not to have the need for in-depth personal care, but our caregiver
has always been prepared to go the extra mile to ensure that our needs were met. A great companion for my wife, right up to having to go into hospital, and regrettably, now into residential care.
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Review from M G (Sister of Client) published on 29 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead has provided excellent support for my sister, who is a vulnerable person, for the last five and a half years since our mother died. They have enabled my sister to continue living independently – providing the extra care she needs to be able to cope with the practical demands of life such
as cooking, cleaning, getting things repaired, filling in forms and doing her 'life admin'.
As well as practical support, Home Instead have provided much-needed emotional support and friendship. My sister has had a variety of carers (who were all very good), and in recent years, one person has been her main carer. This individual has been totally outstanding, and my sister has made a very close bond with her. Thank you, Home Instead.
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Review from D J (Son of Client) published on 29 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
What I like about Home Instead is that they offer an integrated, attentive package. In this case, their client is my (90+) step-mother, and I live a long distance away and can only spend half a week a month with her. She’s currently receiving a two hour and one-hour visit every day, but I know we can
change that as we go along.
The management and care staff keep in touch with me regularly, and I know the carers communicate with each other. The carers do exactly that - they care. I’ve met many of the staff and like how they interact with both my step-mum and me. I know they’ll change their routine to take her for simple walks and the like, and change their timetable to accompany her to medical appointments as needed. There’s a sense of ‘family’ in how they approach what they offer.
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Review from Caroline P (Daughter of Client) published on 29 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Care service started after a stay in hospital for Mum after Dad passed away. After initially not feeling she wanted any help, she now enjoys seeing her caregiver every weekday. Mum gets the companionship she needs, and there is a lovely new little routine to her days now.
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Review from N S (Daughter of Client) published on 29 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead provides full-time care for my mother, who has dementia. The carers are kind and caring and focus on all aspects of her well being and ensure her dignity. Management genuinely cares for my mother and will go the extra mile to help. The service is tailored to her needs, and Home Instead
has hugely supported us to achieve looking after Mum from home. Management and carers make Mum feel special and important; their kindness and care are very special.
Reply from Bhavin Patel, Director at Home Instead (Croydon & Dulwich)

Thank you for your kind review. I will share it with Mum's care professionals.

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Review from S R (Daughter of Client) published on 25 March 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother has been a client of Home Instead (Croydon), for the past two years. The care she has received has been excellent and the carers who have visited her have always been professional, reliable, always concerned for her wellbeing providing both personal care and companionship. The agency has reacted
flexibly if there was a need for extra help at any time and it has always been easy to speak to a member of the team to discuss any day-to-day issues.
Reply from Bhavin Patel, Director at Home Instead (Croydon & Dulwich)

Thank you and appreciate your feedback. I will pass on your remarks onto Mum's care team.

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Review from Jennifer D (Daughter of Client) published on 22 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I use Home Instead for my mum who has short term memory lose and takes medication. Home instead have provided someone who not just gives medicine but also company. This service is very good and during the pandemic a service that I could not do without
Reply from Bhavin Patel, Director at Home Instead (Croydon & Dulwich)

Thank you Jennifer. All our staff love being with mum due to her nature and the visit is as though going to see their own mother.

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Review from L G (Daughter of Client) published on 22 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been working with Home Instead (Croydon and Dulwich) for approximately 4 years and are very happy with the service their hard-working team provide.
Their staff are well trained, efficient and always considerate and courteous. The management team is ‘on the ball’ and easily contactable if any
issues arise.
I would not hesitate to recommend them.
Reply from Bhavin Patel, Director at Home Instead (Croydon & Dulwich)

Thank you. Really appreciate your kind word and your for entrusting Mum's care to us. It is a pleasure and an honour to be of service.

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Review from Diane (Daughter of Client) published on 3 April 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
One of the hardest things I have had to do, finding care for my mum. My brother and I saw a few care companies, finding Home Instead Croydon, was finding the gem in the pack. The objective was to find care so my brother and I and the family could spend quality time with Mum. The Director and his team
at Croydon delivered all that we wanted, and went beyond our expectations, the care givers we selected and bonds we formed very quickly, everything fell onto place not just with Mum but with us they soon became a part of the family. The Director and his wife called in at least 4/5 times a week to check everything was ok, nothing was too much trouble anything Mum needed, fancied to eat it was all sorted. The kindness of care, keeping mums dignity, staying with her, even some of the care givers singing to her made all this experience easier for us. The objective was achieved 100%. I cannot recommend Home Instead Croydon enough.
Reply from Bhavin Patel, Director at Home Instead (Croydon & Dulwich)

Thank you for your kind words. Mum will be greatly missed by all the CAREGivers and the office staff.

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Review from Douglas S (Son of Client) published on 3 April 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead were brilliant during the time they looked after my mum.
The carers were punctual and provided calm and efficient care. This put mum at ease as at 89 she was not used to any care at all.
All of this gave me peace of mind knowing that the carers could be relied on.
The management of Home
Instead went well beyond the extra mile throughout the time looking after mum. Nothing and I mean nothing, was too much trouble. They should be proud of how they run the business.


I can not speak too highly of the quality of care provided.

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Current Review Score: 9.8 (9.794)

Overview of Review Score

The Review Score of 9.8 (9.794) out of 10 for Home Instead (Croydon & Dulwich) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 21 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.794 for Home Instead (Croydon & Dulwich) is calculated as follows: ( (100 Excellents x 5) + (26 Goods x 4) ) ÷ 126 Ratings = 4.794
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Croydon & Dulwich) is based on 21 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 Apr 2018

Overall Outstanding

  • Caring Outstanding
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (10)

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