Home Instead (Croydon & Dulwich)

67 Windmill Road, Croydon CR0 2XR
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9.8 46 Reviews
  • Home Instead (Croydon & Dulwich), Croydon
Home Instead in Croydon provides home care for older people in the Croydon and Dulwich area.

The home care provider offers personal care services, such as assistance with bathing, dressing and eating. Home help is also offered. This includes collecting prescriptions, light housekeeping, grocery shopping and meal preparation. The companionship services offered include assistance with entertaining, participating in hobbies, planning outings and attending social events. Home Instead can also provide dementia care, respite care and convalescence care.

Those using the service may have as much or as little care as they desire, from an hour a day to 24-hour care, including weekends and holidays. Services are one-to-one, client-centred and tailored to individual needs and abilities.

The home care provider was awarded an 'Outstanding' rating by the CQC in April 2018.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

Available on request

Good to Know

Group/Owner

Person in charge

  • Isurumuni Samarasekara (Care Manager)

Home Instead (Croydon & Dulwich) Reviews (46)

Total of 46, showing 41-46
9.8

Home Instead (Croydon & Dulwich) has a Review Score of 9.8 (9.794) out of 10, based on 21 reviews in the last 2 years. Over all time Home Instead (Croydon & Dulwich) has 46 reviews.

Overall Experience

  • 41
  • 5
  • 0
  • 0
  • 0

Date Published

46
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21
25

Review from Carolyn B (Daughter of Client) published on 3 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father and I are very pleased with the service provided which enables him to remain in his own home.
Just having people coming in every day has been good for him and lifted his mood and all of his practical needs are catered for too.
The fact that the carers accompany him to all his medical appointments
is a weight off my mind as well.
Bhavin in particular has gone above and beyond befriending my father and making sure his best interests are looked after which in turn has eased my burden.
I wouldn’t hesitate to recommend.

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Review from Katy (Daughter of Client) published on 3 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead have proved caring, flexible and tremendously supportive of my lovely mum, who sadly has dementia, in the 3 months we have been using their services. Mum was very reluctant to accept care but the fantastic carer quickly built a good relationship with mum and won her over. Mum frequently
now says she cant imagine managing without her! Home Instead have also been brilliant in adapting to various unexpected practical problems that have arisen. Their presence in mum's life takes a huge weight off my mind as I live several hours drive away. Mum wants to remain living in her own home for as long as she possibly can and Home Instead are enabling her to do this by providing assistance with personal care and domestic tasks, taking her shopping, and providing invaluable companionship.

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Review from Valerie B (Wife of Client) published on 3 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband and I have been very pleased with the care service provided by Home Instead. The management responded rapidly to our initial enquiry and then carried out a thorough consultation with us to identify my husband's care needs and draw up an appropriate care plan for him. A member of the management
team has always accompanied carers on their first visit and they have been extremely helpful in dealing with a couple of emergency requests.


The carers are always very professional and respectful and display a caring and friendly demeanour. They are always scrupulous about punctuality and record keeping.


It is fair to say that all of our family has gained peace of mind from the level of care provided for my husband on a daily basis.

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Review from Dr S (Daughter of Client) published on 21 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The director and his team delivered exactly what was promised. A dedicated, consistent team of carers with experience in the challenges of End of Life care. What a relief it was to finally find a team who were motivated, empathetic and dealt with my mum's needs with such dignity and humanity.
As a
local GP, I have no hesitation in recommending them to my own patients. Bhavin listened to what was important to us as a family and was easily accessible to deal with any issues.

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Review from Zoe S (Niece of Client) published on 15 August 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Nothing was too much trouble from the moment we enquired about the service. I can honestly say that they have gone beyond what I would have expected and this has made life even easier for us as a family. Thank you.

Reply from Bhavin Patel, Owner at Home Instead (Croydon & Dulwich)

It was a privilege and an honour to look after your aunt. She will be missed by the office and we look forward to visiting her soon.

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Review from Elaine R (Mother of Client) published on 27 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am writing a review for Home Instead, Croydon on behalf of my son (young adult with learning disabilities).


From the start, the Director was eager to ensure my son's needs and best interests were being met consistently and provided extra knowledge from his Pharmaceutical background, recommending

specific advice regarding my son's joints. He made me feel at ease and comfortable from day one and he is very family orientated. The Director and his team matched the carer to my son's needs which were invaluable and ensured my son felt comfortable in his surroundings. I would highly recommend Home Instead Croydon, they are a professional, friendly and nothing is too much trouble for them.

Reply from Bhavin Patel, Owner at Home Instead (Croydon & Dulwich)

Thank you for taking the time for the review. It was a pleasure to look after your son and will miss all the football banter and hopefully, Chelsea will take the cup this year for him.

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Care / Support

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Treated with Dignity

Value for Money

Current Review Score: 9.8 (9.794)

Overview of Review Score

The Review Score of 9.8 (9.794) out of 10 for Home Instead (Croydon & Dulwich) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.794 for Home Instead (Croydon & Dulwich) is calculated as follows: ( (100 Excellents x 5) + (26 Goods x 4) ) ÷ 126 Ratings = 4.794

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Croydon & Dulwich) is based on 21 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 Apr 2018

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (10)

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