Home Instead (Knowsley and Liverpool East) aims to provide high quality care to people in their own homes.
The care team is recruited and personally trained by the manager, who then matches care workers to clients based on their interests, background and personal experiences. Home Instead (Knowsley and Liverpool East) is selective in its recruitment, ensuring that only the most caring and compassionate people look after clients.
The service offers a wide...
Care Provided by Home Instead (Knowsley & Liverpool East)
Types of Home Care
- Visiting Care
- Live-in Care
- 24 Hour Care
- Overnight Care (Waking)
- Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
- 60 minutes
Contract Durations
- Ongoing / Long Term
- Respite / Short Term
Age Ranges
- Older Person Care (65+)
- Younger Adult Care (18-65)
Personal Care Services
- Washing & Dressing
- Toileting Assistance
- Medication Assistance (Oral)
- Companionship
- Continence Care
- Feeding & Drinking Assistance
Household Services
- Cleaning Service
- Food Preparation & Serving
- Laundry Service
- Shopping Service / Errands
- Transportation Service
Other Care Provided
- Dementia
- Parkinson's Disease
- Stroke
- Cancer Care
- Palliative / End of Life Care
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Hospital Discharge
Funding & Fees
Daily Charges per Person
- Hourly Visiting Care Fees: £35 - £35
Contact Home Instead (Knowsley & Liverpool East) to get a personalised quote:
Funding Types Accepted
- Private Funding (Self-funded)
- Direct Payments (from Local Authority/NHS)
-
Local Authority (Contracted Provider) - NHS (Contracted Provider)
-
Good to Know
Group/Owner
- Home Instead
- Private Owned
Person in charge
- Barry Lambert (Director)
Home Instead (Knowsley & Liverpool East) Reviews (44)
Home Instead (Knowsley & Liverpool East) has a Review Score of 9.9 (9.9) out of 10, based on 16 reviews in the last 2 years.
Over all time Home Instead (Knowsley & Liverpool East) has 44 reviews.
I think Home Instead is wonderful, which means I can stay in my own home. All the carers are very patient and understanding. It's so nice to have a chat with them.
I am happy with both my carers and Home Instead in general.
Home Instead became like family and we were so grateful for all that they did and the exceptional support you provided; not only to our mum, but to us too as a family.
Each and every one of us in the family would recommend HI to families looking for a care package for their loved ones. We found HI through a recommendation after using two substantial care agencies, and we are more than grateful for the first class care that was provided.
It was never too much for the team to go the extra mile and could always manage to fit in extra care if we needed at short notice.
Sadly mum went into hospital and needed 24/7 care so is now in a care home, but we will be eternally grateful for the first class service, care and professionalism we received from Home Instead.
Really pleased with the care my Dad receives. Carers are always on time and do anything we ask, and take an interest in him as an individual.
Absolutely first class service, such a relief to know mum is cared for, thank you.
I can't fault the service we have had. Staff are lovely and really care.
I have had excellent service from my care workers.
Care has been excellent. Carers couldn't have done more - One raised my spirits, another nothing was too much trouble and another carer was a welcome face every visit.
I am happy with Home Instead.
Delighted!
I'm happy with the service. The carer is wonderful.
Very good service.
The carers are lovely and are making a real difference to Mum's life at home.
I have a good wash and try to look my best and face the world.
Excellent service, girls are very helpful.
Very satisfied with the service. I would tell everyone to use this service.
Very caring and professional. Mum likes all the Care Pros who visit her (this is something I find amazing as she can be quite difficult to please!) I have had good reports from Mum's doctor and nurse from the Memory Clinic, they have been very impressed with the level of care and compassion.
Home Instead are fantastic. They have changed our lives since we started working with them. Thanks for everything you do for us as a family! I can’t fault them and I would strongly recommend them to anyone. Thank you!
The setup of the package was well-managed and ran smoothly.
Excellent service.
As well as helping mum with her day-to-day personal care, eating and housework, they spend lots of quality time engaging with her as a person and keeping her mind as active as possible. They also notice little things such as if she is low on provisions or if her medication is not quite right, all of these things give my brother and myself peace of mind knowing that mum is being cared for, valued and stimulated on the occasions when we are at work or can't be there.
I would have no hesitation whatsoever in recommending Home Instead to anyone who needs help caring for a loved one.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 07 February 2018- Caring Good
- Effective Good
- Responsive Good
- Safe Good
- Well-led Good
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
News (0)
There are no news items for Home Instead (Knowsley & Liverpool East).
Awards / Recognitions (12)
- Recipient: Home Instead (Knowsley & Liverpool East)Date: Friday 30 May 2025
- Recipient: Home InsteadDate: Friday 30 May 2025
- Recipient: Home InsteadDate: Friday 31 May 2024
Meet the Team (2)
I was born in Huyton and have spent most of my life living and working within Knowsley and Liverpool area.
After graduating from the University of Liverpool with a degree in Political Science, I began a 25 year career with one of the major high street banks. After the banking crisis, I realised I no longer shared the values of the banking sector and decided it was time for a change of direction.
I wanted to use my commercial and managerial experience to make a difference to peoples lives. In particular I was attracted by Home Instead unique focus on companionship, having experienced at first hand the impact of loneliness and isolation amongst elderly people.
My role is to manage and grow the business, by building strong relationships within the local community with groups and individuals who have close links to the elderly. I will personally ensure that my team deliver the highest standards of service, and put our client's interests at the centre of everything we do.
Hi, my name is Shauna.
I started as a Care Professional with Home Instead in 2014 and progressed to the position of Field Support Officer before I became the Deputy Care Manager, and I am now the Registered Manager
I have completed the NVQ Level Five in Leadership and Social Care, and I am always looking at ways to improve my knowledge and skills within the care sector.
I enjoy working for Home Instead Senior Care because of their culture and values: it's so nice to have the personal touch. I had never worked in care before and am so grateful for this job as it gives me real job satisfaction knowing our clients are receiving the best care in their later life. We really are changing the face of ageing.
I have a little boy who is 5years old, he keeps me busy, and I love being a mum. I enjoy spending time with my family and our little dog.
Frequently Asked Questions about Home Instead (Knowsley & Liverpool East)
How many Carers does Home Instead (Knowsley & Liverpool East) employ?
Home Instead (Knowsley & Liverpool East) employs 50 carers.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Knowsley & Liverpool East) to verify any information. View our terms and conditions. Home Instead (Knowsley & Liverpool East) has an Enhanced Service - more info.