Alcedo Care South Liverpool

Unit 5 International Business Park, DeHavilland Drive, Liverpool L24 8RN
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9.2 11 Reviews
  • Alcedo Care South Liverpool, Liverpool
Alcedo Care South Liverpool provides home care services for people of all ages and conditions across the South Liverpool area.

High-quality, reliable home care is provided by a team of experienced and skilled carers, who are always perfectly matched to the needs of each client. Nurse-led care is available for people with even the most complex medical conditions.

Home care services are varied and always bespoke to each client's needs. Services include companionship, personal care, medication assistance, dementia care and much more. whether you need a few hours a week or full-time live-in care, Alcedo Care can find the right package of care for you.
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Care Provided by Alcedo Care South Liverpool

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Medication Assistance (Intravenous)
  • Wound Dressing
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £34
  • Weekly Live-in Care Fees: from £1605

We offer domiciliary care, complex clinical and complex mental health care to both adults and children.
We provide support from 30-minute visits right through to 24 hours.
Please contact the office for more information on our fees and to arrange a FREE person-centred assessment.

These prices are only a guideline, please contact Alcedo Care South Liverpool to find out the exact price for your requirements.

Contact Alcedo Care South Liverpool to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Alcedo Care South Liverpool to get a personalised quote.

Good to Know

Group/Owner

Person in Charge

  • Karen Siddeley (Senior Registered Manager)

Alcedo Care South Liverpool Reviews (11)

9.2

Alcedo Care South Liverpool has a Review Score of 9.2 (9.243) out of 10, based on 9 reviews in the last 2 years.
Over all time Alcedo Care South Liverpool has 11 reviews.

Overall Experience
  • 10
  • 0
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  • 1
Date Published
  • 11
  • 1
  • 3
  • 9
  • 2
Reviewer Connection to Alcedo Care South Liverpool
  • 4
  • 2
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  • 1
  • 1
  • 1
Total of 11, showing 1-11
Review from Brenda P (Mother of Client) published on 4 November 2025 Submitted via Website • Report
Overall Experience 1.0 out of 5
My physicaly severley disabled son has been a client of Alcedo Care South Since 2024.Approximately 20 months.
He has a Degenerative Neurological Condition. In the beginning, after searching extensively for a Care provider who my son and me, thought would provide the care my son would so.much
need,It was decided Alcedo Care South, would fit this role. We can only rely on there declaration on there many advertisements, of how they provide Tailored care to suit the individual, Bespoke care, urgent care when needed. Fully trained carers to suit care needs.a list of the support and care they deliver,
in my sons experience with Alcedo Care South, it didnt happen like promised.
In fact my son has been left to feel depressed with the care or lack of care provided. Hes had few carers whove been able to do his care.and seemed caring, but since start of care there have been multiple carers, not suitable for his care,or no care at all
They sincerely let my son/me down.
I don't recommend
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Review from Alison K (Daughter of Client) published on 25 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister and I are delighted with the care provided by the team at Alcedo for our mother.
Mum is 94 and lives independently but with some mobility issues.
The carers attend promptly morning and late evening. They engage with Mum and are always friendly, caring and supportive, they have a little clean
around too, even though that is beyond our expectations.
I have recommended them to a friend of ours whose mum is in a similar situation and he is also extremely impressed with their services.
I cannot recommend them highly enough for the attention to detail, and great peace of mind it gives us knowing mum is under their care when we are not available.
Reply from Lucy Deighton, Operations Manager at Alcedo Care South LiverpoolThank you so much for your wonderful review. We are truly delighted to hear that you and your sister are happy with the care and support our team provides for your mum. Ensuring she feels comfortable, safe, and well cared for is our top priority, and it's heartwarming to know that our carers are making a positive difference in her daily life. Your kind words about their friendliness, dedication, and attention to detail mean the world to us. Going the extra mile is part of what we do, and we're pleased that their efforts are giving you peace of mind. We also sincerely appreciate your recommendation to a friend-it's the highest compliment we could receive. Thank you for your trust and support.
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Review from Peter A (Son of Client) published on 13 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was recommended to Alcedo Care by client relatives I know well. The care from start to finish has been excellent. The lady who undertook the initial assessment was brilliant. She knew her role inside and out and knew what was required for Mum's needs. We initially started with a morning call to help
with breakfast and tablets but this has now increased to a lunchtime call.
The care staff have been excellent, and I cannot fault them. They arrive when they say going to and are professional throughout. Mum has taken a particular liking to two of them who are really patient with Mum. They make sure she eats her breakfast and make her a hot lunch. Mum forgets to eat unless prompted. They sit with her and chat, giving Mum some company whilst making sure she eats and drinks.
Many thanks to all the staff who have allowed me to retake the role of a son again, safe in the knowledge she is being professionally cared for.
Reply from Lucy Deighton, Operations Manager at Alcedo Care South LiverpoolThank you so much for taking the time to share your wonderful feedback. It truly means the world to us to know that your experience with Alcedo Care has been so positive. We are delighted that from the initial assessment to ongoing care, you have felt supported and reassured. Our team is dedicated to providing compassionate, professional, and person-centred care, so it is heartwarming to hear that your mum has formed a bond with her carers and that they are making such a meaningful difference in her daily life. Knowing that our care has allowed you to focus on being a son again is incredibly rewarding for us. Your kind words will be shared with our entire team, and we are grateful for the trust you have placed in us.
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Review from Mary F (Client) assisted by family/friend published on 6 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I love the ladies who come, they are so good to me. I really enjoy their company. So kind and caring. If I have a problem it is sorted out straight away by the office staff.
Reply from Jessica Armand, Operations Manager at Alcedo Care South LiverpoolThank you for your kind words. I have passed your feedback onto our office staff and carers.
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Review from Deborah M (Daughter of Client) published on 18 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I used Alcedo for my mum. The peace of mind given to me from the initial phone call was outstanding, professional, reassuring and very caring.
I had to extend the care at extremely short notice but the care assessor sorted it without hesitation.
The care Mum received from each and every care worker
was second to none, they made Mum feel at ease and very safe. They chatted, were polite, kind, caring and extremely professional at all times. The report notes were comprehensive.
I had a little worry over Mum but after a very quick email to the care assessor this was sorted immediately I was left feeling very much at ease. Nothing was too much trouble.
Mum isn't the easiest of ladies to care for so a massive thanks goes to each and every one of them, they're all angels. A special thanks to the field care supervisor who Mum really took to.
I won't hesitate to give you all the highest of recommendations and wouldn't hesitate to call should I need care for Mum again.
Thank you from the bottom of my heart.
Reply from Anita Brickles, Operations Manager at Alcedo Care South LiverpoolThank you so much for your kind review. It was an absolute pleasure to be able to support your mum and we look forward to being able to help you again in the future if needed. I have passed your thanks on to the staff who are happy to know the care and support was helpful.
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Review from Liz O (Friend of Client) published on 24 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My review is based on observations and frequent visits and reading notes daily.
The care provided is excellent. The service user is treated with care, kindness and patience at all times. I can only give great praise to all the staff of Alcedo Care who visit four times a day.
Reply from Andrew Boardman, Director at Alcedo Care South LiverpoolThank you so much for your review, your comments are really appreciated.
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Review from N W (Father of Client) published on 23 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My son is 2-1 and at all times have felt assured by the staff that have taken him out. Staff who have taken him have always checked his notes and are aware of his risks. Staff have always treated him with respect and dignity and understanding.
Reply from Andrew Boardman, Director at Alcedo Care South LiverpoolAll the staff really enjoy working with your son and thank you so much for your comments.
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Review from J H (Client) published on 20 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am more than happy with the care I am receiving. Staff are kind and compassionate towards me. Carer supports me in the community and pushes me to better myself.
Reply from Anita Brickles, Operations Manager at Alcedo Care South LiverpoolThank you for taking the time to review the service that you are receiving from Alcedo Care. I will forward your kind words on to the team and am delighted to know that the support of the carers is making such a difference to you.
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Review from H H (Client) published on 20 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When I ask the carers to support me with anything, nothing is a problem.
Alcedo carers support me to stay in my own home independently.
All the girls are nice and friendly.
Reply from Anita Brickles, Operations Manager at Alcedo Care South LiverpoolThank you for taking the time to complete your kind review. We are very happy to be able to support you and assist you to remain independent in your own home.
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Review from J J (Friend of Client) published on 15 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Can't fault Alcedo Care South, they go above and beyond with what they do. Nothing is too much trouble, the staff are all very friendly, any issues and the management are on to it straight away with solving the problem out, I would recommend this company.
Reply from Anita Brickles, Operations Manager at Alcedo Care South LiverpoolThank you for your kind review which is very much appreciated. We're delighted that you're happy with the quality of service you're receiving.
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Review from D D (Client) published on 14 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I like the carers because they give me my medication and support me with my cleaning. They are an excellent company and I like them being in my home.
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Current Review Score: 9.2 (9.243)

Overview of Review Score

The Review Score of 9.2 (9.243) out of 10 for Alcedo Care South Liverpool is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 9 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.7 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.593 for Alcedo Care South Liverpool is calculated as follows: ( (48 Excellents x 5) + (2 Poors x 2) + (4 Very Poors x 1) ) ÷ 54 Ratings = 4.593
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Alcedo Care South Liverpool is based on 8 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 = 4.65
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 Sep 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (6)

Meet the Team (5)

Amanda

Amanda Wallace

Job Title: Deputy Manager Joined: 2022

Hi, I'm Amanda, the Deputy Manager at Alcedo Care South Liverpool. My role in a nutshell is to assist the Care Manager in overseeing the day-to-day running of our homecare service, to ensure that we are providing excellent quality, person-centred care to our clients.

Toni

Toni Merritt

Job Title: Care Coordinator Joined: 2021

Hi,
I'm Toni, the Care Coordinator at Alcedo Care South Liverpool. My role involves allocating our care workers to our clients, working with our staff’s availability, level of experience and specialist skills, and aligning them to our clients’ needs.

Jacqueline

Jacqueline Jones

Job Title: Field Care Supervisor Joined: 2021

Hi, my name is Jackie, and I am the Field Care Supervisor for Alcedo Care South Liverpool. My role includes carrying out spot-checks and supervisions with carers, making sure they are providing the high standards of care we strive for. I support the development and well-being of carers, making sure they are happy in their work and our clients are happy with the care delivered.

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Ruth Handley

Job Title: Care Assessor Joined: 2025

My name is Ruth and I’m the Care Assessor at Alcedo Care South Liverpool. As a Care Assessor, my role is to prepare and adapt person-centred care plans for our clients and their families. These might be produced with the client alone, but sometimes might also involve other healthcare professionals. It is my responsibility to ensure our clients have the maximum amount of input possible into the care plan, and that it takes into account not only their personal and medical information, but also their likes, dislikes, and what we can do to enrich their lives and support independence.

No image found

Amelia Murray

Job Title: Field Care Supervisor Joined: 2025

My name is Amelia and I’m a Field Care Supervisor at Alcedo Care South Liverpool. My role includes carrying out spot checks and supervisions with carers, making sure they are providing the high standards of care we strive for. I support the development and well-being of carers, making sure they are happy in their work and our clients are happy with the care delivered.

Frequently Asked Questions about Alcedo Care South Liverpool

What Type of Services does Alcedo Care South Liverpool offer?

Alcedo Care South Liverpool offers Home Care.

How many Carers does Alcedo Care South Liverpool employ?

Alcedo Care South Liverpool employs 35 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Alcedo Care South Liverpool to verify any information. View our terms and conditions. Alcedo Care South Liverpool has an Enhanced Service - more info.