Alcedo Care Liverpool Region

My wife has received exemplary care from Alcedo who are regularly assessing she her needs as she suffering a degenerative condition. I have put my faith in Alcedo and its been a decision I do not regret. In particular the regional manager (K) stands out as exceptional.

New managers = Amazing can't fault them, the change in the last 2 or so months.. theve gone above and beyond along with the carers to try help me and help get more support in place with social workers. late nights, endless phone calls and emails. always there to speak to and always get back to you. Im so happy to be under there care i just wish they was around from the start of my care. Any issues that may of come up were dealt with and sorted and we move on.

As someone who is neurodiverse ,diabetic and suffers with multiple mental health issues I find Alcedo care very confusing .Some staff are lovely and unfortunatly Ive had to stop some staff from attending my call due to gross unprefesional behavour .The office staff a poor at comunication if something changes as they know I cant cope very well with change.However my needs have change so extra training has been given But staff who have attended this still dont seem to have taken this extra training on board. Quiet regularly Im put to the bottom of things in other words Im at the bottom when it comes to priorties which makes me feel very low .They receive a substantial sum for my care and for this I do not feel like Im receiving value for money.

My uncle has started with the company and all the team at Alcedo Care North Liverpool. They have made a positive impact on his life, they have made a huge effort to get him out of the home as he has not been out in years. Amazing company, effective care, I feel that my uncle is safe and happy in the care being provided.

The carers supporting my mum have been amazing, they always go above and beyond. The office staff are very helpful and the communication is amazing. My mum doesn't know what she would do without the support of Alcedo Care.

Great service, great communication, great staff and company.

We have no problems with Alcedo and the care we receive, girls are amazing and very caring. Highly recommend to anyone.

Alcedo is a fantastic company that provides a first class service. They are professional, kind and very supportive. The carers, Julia + Kaidy, are amazing with Anaiyah and have helped her build independence and confidence in social interactions. They are always punctual and flexible, which makes a huge difference. Anaiyah looks forward to going out with them and is always happy when she returns, which gives me a peace of mind, knowing she is well cared for. Alcedo has truly become part of our family. I don't know what I would do without them. I am truly blessed and forever grateful.

Excellent support and help from carers and office. I am very happy with this company. When Lindsay came to do the intial assessment was very thorough and support has been excellent. I find my carers do a very thorough job and do all they can to help me.

I really enjoy spending time with my carers. Office staff are really good.

I can't recommend the team enough... if you or a member of your family need care and support, these are the people to use..

If there was a 6 star review I would leave that!!

I don't recommend

I have been receiving support from Alcedo carers for almost a year now. They support my young som who has physical and mental disabilities with access to the community as well as home support. Receiving support from Alcedo has massively improved his quality of life with developing personal relationships and engaging in activities outside of school. The carers they have been sending have gone above and beyond to ensure that my son is happy and active. The office staff have been extremely supportive and understanding with the allocation of his hours. I do not know what we would do without them.

I cannot recommend them highly enough for the attention to detail, and great peace of mind it gives us knowing mum is under their care when we are not available.

Many thanks to all the staff who have allowed me to retake the role of a son again, safe in the knowledge she is being professionally cared for.

I love the ladies who come, they are so good to me. I really enjoy their company. So kind and caring. If I have a problem it is sorted out straight away by the office staff.

We have just moved over to Alcedo Care and couldn't be more grateful for the care we are receiving for my husband. The staff team are amazing, friendly and so professional that I know he's in safe hands.

Can't thank the staff enough for the support they are providing for my elderly parents. My mum has built up a great rapport with her carer and looks forward to her visits each week. It's a huge relief for us as a family to know that she is being cared for so well and above all that she is receiving continuity of care from her carer. This has significantly helped my parents accept the support provided by Alcedo. Thank you.

Thank you from the bottom of my heart.