Home Instead (Knowsley & Liverpool East)

383A Eaton Road, West Derby, Liverpool L12 2AH
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Top 20 award
9.9 42 Reviews
  • Home Instead (Knowsley & Liverpool East), Liverpool
Home Instead (Knowsley and Liverpool East) aims to provide high quality care to people in their own homes.

The care team is recruited and personally trained by the manager, who then matches care workers to clients based on their interests, background and personal experiences. Home Instead (Knowsley and Liverpool East) is selective in its recruitment, ensuring that only the most caring and compassionate people look after clients.

The service offers a wide range of home care which is flexible according to individual needs; care can be provided from as little as a few hours per week to as much as twenty-four hours a day.

The Home Instead care team offers companionship services, including conversation, help with travel and accompanying clients to social events and outings. Home help services are also available, such as collecting prescriptions, light housekeeping and providing help with shopping. The care team can also provide personal care, including assistance with washing, dressing and eating.

Dementia, respite and convalescence care are also available.
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Care Provided by Home Instead (Knowsley & Liverpool East)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £35 – £35

These prices are only a guideline, please contact Home Instead (Knowsley & Liverpool East) to find out the exact price for your requirements.

Contact Home Instead (Knowsley & Liverpool East) to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • NHS (Contracted Provider)
Explain these funding types

Contact Home Instead (Knowsley & Liverpool East) to get a personalised quote.

Good to Know

Group/Owner

Person in Charge

  • Barry Lambert (Director)

Home Instead (Knowsley & Liverpool East) Reviews (42)

9.9

Home Instead (Knowsley & Liverpool East) has a Review Score of 9.9 (9.850) out of 10, based on 14 reviews in the last 2 years.
Over all time Home Instead (Knowsley & Liverpool East) has 42 reviews.

Overall Experience
  • 40
  • 2
  • 0
  • 0
  • 0
Date Published
  • 42
  • 0
  • 5
  • 14
  • 28
Reviewer Connection to Home Instead (Knowsley & Liverpool East)
  • 18
  • 12
  • 5
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 42, showing 41-42
Review from Debra G (Daughter of Client) published on 18 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have always found the carers to be honest and reliable.
Always go above and beyond to help my mum.
Our carer is classed as part of the family.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from J C (Daughter of Client) published on 15 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was introduced to Home Instead 3 years ago when I was seeking a companion for my elderly father. From the outset Home Instead responded promptly to my request and we have not looked back since. The service provided is truly a lifeline. All staff are professional, efficient and courteous and the caregivers
have such empathy and genuinely care for my father's wellbeing. The service allows me to have time to recharge my batteries and enjoy hobbies or just catching up with friends. I would not hesitate to recommend Home Instead. Keep up the fantastic work.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.9 (9.850)

Overview of Review Score

The Review Score of 9.9 (9.850) out of 10 for Home Instead (Knowsley & Liverpool East) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 14 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for Home Instead (Knowsley & Liverpool East) is calculated as follows: ( (83 Excellents x 5) ) ÷ 83 Ratings = 5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Home Instead (Knowsley & Liverpool East) is based on 14 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 = 4.85
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 7 Feb 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (12)

Meet the Team (2)

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Barry Lambert

Job Title: Director

I was born in Huyton and have spent most of my life living and working within Knowsley and Liverpool area.


After graduating from the University of Liverpool with a degree in Political Science, I began a 25 year career with one of the major high street banks. After the banking crisis, I realised I no longer shared the values of the banking sector and decided it was time for a change of direction.


I wanted to use my commercial and managerial experience to make a difference to peoples lives. In particular I was attracted by Home Instead unique focus on companionship, having experienced at first hand the impact of loneliness and isolation amongst elderly people.


My role is to manage and grow the business, by building strong relationships within the local community with groups and individuals who have close links to the elderly. I will personally ensure that my team deliver the highest standards of service, and put our client's interests at the centre of everything we do.

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Shauna Harty

Job Title: Recruiter

Hi, my name is Shauna.


I started as a Care Professional with Home Instead in 2014 and progressed to the position of Field Support Officer before I became the Deputy Care Manager, and I am now the Registered Manager


I have completed the NVQ Level Five in Leadership and Social Care, and I am always looking at ways to improve my knowledge and skills within the care sector.


I enjoy working for Home Instead Senior Care because of their culture and values: it's so nice to have the personal touch. I had never worked in care before and am so grateful for this job as it gives me real job satisfaction knowing our clients are receiving the best care in their later life. We really are changing the face of ageing.


I have a little boy who is 5years old, he keeps me busy, and I love being a mum. I enjoy spending time with my family and our little dog.

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